Ignite TV watch anywhere on any device

[Cecilia1]

I have been having problems with ignite TV for a while now I cannot get it on any of my devices I keep calling for support and talking to them they keep telling me that it must be under maintenance I don't understand why I can't speak to somebody who can help me I cannot get it on my laptop my phone or my ipad this is absolutely ridiculous and very frustrating

*Added Labels*

[RogersMoin]

Hello, @Cecilia1. 

Welcome to our Community, and thank you for sharing your concerns about Ignite TV app access. I understand your frustration completely. It must be inconvenient not to be able to access Ignite TV on any of your devices. 

Let's see if we can figure out the root cause of the issue. It would be of great help if you could answer the following:

• Can you access the MyRogers and Ignite HomeConnect app on those devices?
• Have you enabled the Advanced Security feature?

We look forward to hearing from you.

Regards,

RogersMoin