Rogers Hitron CODA-4582 Hardware

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I Plan to Stick Around
Posts: 13

Re: Rogers Hitron CODA-4582 Hardware

So I got a text message last week from rogers stating that in order to continue to get the best from my sevice, I'll need a modem upgrade. At the time I was using the the Hitron CGN3ACR (The one that has AC on the front side panel) it came with it's issues but surely enough after updating to the latest trial firmware most issues have been resolved, that being said I couldn't resist knowing there's a more "advanced" modem out there without trying it in hopes it's everything I currently have and more (better, more predictable/reliable speeds and ping etc) everything was looking great at first. I was getting better download speeds but still not close to what I pay for, upload speeds have gotten worse. less than half what it should be, not sure if this is due to the modem or just plain rogers buffoonery. Pings were improved but sadly the wifi signal is weak compared to my last modem. I can't get any connection to the rooms furthest from the modem on the second floor and this wasn't a problem with my last modem... Does the trial firmware address this issue? I was told this new modem (CODA-4582) was suppose to be superior to the last, is there a setting I could change to improve this or is the predecessor really better in terms of wifi signal strength.

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Posts: 579

Re: Rogers Hitron CODA-4582 Hardware

Hi Silence, can you log into the modem (192.168.0.1) and confirm the software version of the modem? It should be on 2.0.10.24, as it is the network wide version.

 

To improve your WiFi range, nativate to WIRELESS, and under Basic Settings there should be a 5G tab. Open it up and you should see "Wireless Channel." It should say something like (Auto 44). Click on it and select 149-153-157-161. These channels use stronger transmitting power on the 5G band which extends the range of the 5G band, and should resolve your WiFi range issue.

 

In terms of your download speeds, can you please navigate STATUS, and navigate to DOCSIS WAN. Your downstream Signal Strengths should be between -10 and +10. If you have a downstream signal strength of -10 or below, and +10 and above, I would reccomend calling Rogers and book a technician to come over to your place and clear up any signal strength issues.

 

In regards to your upload speeds, you can also check your upstream Signal Strength by scrolling down to "Upstream Overview." Your upload signal strength should be above 28.

 

As always you can call Rogers or speak to them VIA live chat to have them run a line test to see if the signal levels and everything else is alright.

 

 

P.S: There is no new trial firmware for the CODA-4582; version 2.0.10.24 is the current trial firmware, but was deployed network-wide so everyone has it. 

I'm a Reliable Contributor
Posts: 142

Re: Rogers Hitron CODA-4582 Hardware


@RyzenFX wrote:

 

To improve your WiFi range, nativate to WIRELESS, and under Basic Settings there should be a 5G tab. Open it up and you should see "Wireless Channel." It should say something like (Auto 44). Click on it and select 149-153-157-161. These channels use stronger transmitting power on the 5G band which extends the range of the 5G band, and should resolve your WiFi range issue.

 


@RyzenFX  I don't think Dave has ever confirmed this.  (see: http://communityforums.rogers.com/t5/forums/forumtopicpage/board-id/Getting_connected/message-id/398...)

Altough those channels are allowed to use stronger transmitting power in Canada, and although the CODA modem is capable of great transmit power per the IC & FCC certification (see thread's first page for details), it is very clear from the user experiences here that the firmware is not configured to take advantage of the those transmit power levels - and in fact may be deliberately configured to lower transmit power, thus reducing the range.  Only @RogersDave can advise what the transmit signal levels are configured for in the firmware in each of the UNII ranges (though, this should be user-configurable in the GUI).

I Plan to Stick Around
Posts: 13

Re: Rogers Hitron CODA-4582 Hardware

Hey RyzenFX thanks for taking the time to suggest a couple methods. I'm on the latest firmware (2.0.10.24) and as for the wireless channel I'm already on the 149-153-157-161 selection although I switch back and fourth time to time between that and 36-40-44-48 to see if theres a difference/improvement but can't say there is or at lease non that I've noticed because the speeds varies on both so it's hard to say. I think my signals are great but any expert can say otherwise as I'm not 100% sure what could be causing the terrible wifi strength and poor upload speed not to mention I don't even get 500mb for download on the 1Gb plan most of the time.

Downstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDSignal noise ratio (dB)
1591000000256QAM2.600735.595
2567000000256QAM2.100335.780
3573000000256QAM3.000435.595
4579000000256QAM1.800535.595
5585000000256QAM2.100635.595
6561000000256QAM2.300235.780
7597000000256QAM2.500835.780
8603000000256QAM2.000935.780
9609000000256QAM3.3001035.780
10615000000256QAM3.1001136.387
11621000000256QAM3.3001235.780
12633000000256QAM4.0001335.595
13639000000256QAM3.6001435.595
14645000000256QAM4.1001535.780
15651000000256QAM4.0001635.780
16657000000256QAM4.1001735.780
17663000000256QAM3.9001835.780
18669000000256QAM3.6001935.595
19675000000256QAM3.9002035.084
20681000000256QAM3.7002135.084
21687000000256QAM3.6002235.084
22693000000256QAM4.0002335.084
23699000000256QAM4.1002434.926
24705000000256QAM3.4002534.926
25711000000256QAM3.9002634.484
26717000000256QAM4.4002734.484
27723000000256QAM3.6002834.484
28825000000256QAM5.8002934.346
29831000000256QAM5.4003033.834
30837000000256QAM5.1003133.834
31843000000256QAM4.5003233.957
32555000000256QAM2.800135.780
OFDM Downstream Overview
ReceiverFFT typeSubcarr 0 Frequency(MHz)PLC lockedNCP lockedMDC1 lockedPLC power(dBmv)
04K290600000YESYESYES0.799999
1NANANONONONA
Upstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDBandwidth
123700000ATDMA - 64QAM36.25026400000
238595707ATDMA - 64QAM40.25033200000
330596000ATDMA - 64QAM37.75016400000
OFDM/OFDMA Overview
Channel IndexStatelin Digital AttDigital AttBW (sc's*fft)Report PowerReport Power1_6FFT Size
0DISABLED0.50000.00000.0000-inf-1.00004K
1DISABLED0.50000.00000.0000-inf-1.00004K
Resident Expert
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Posts: 1,067

Re: Rogers Hitron CODA-4582 Hardware

@Silence Your SNR levels are low, however with DOCSIS 3.1 I'm not sure if that makes a difference on the OFDM Channel. I would call Rogers and ask them if the SNR (Signal to Noise Ratio) is acceptable.

For DOCSIS 3.0: 38-40 is ideal. 



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Resident Expert
Posts: 6,050

Re: Rogers Hitron CODA-4582 Hardware

@Silence, just to be sure here, you indicated that the wifi signal is weak in the furthest rooms, is that viewed with a wifi monitor application such as inSSIDer, or Acrylic or WifiInfoView.  As a follow on to that, I'm assuming that your possibly seeing slow data rates?  Is that the case whether you are close to the modem or further away.  2.0.10.24 was aimed at resolving slow data rates with DOCSIS 3.1 operational, which you have.  I still wonder if there are lingering issues with 3.1 running. 



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I Plan to Stick Around
Posts: 39

Re: Rogers Hitron CODA-4582 Hardware

I just noticed today that my download light went back to DOCSIS 3.0. I am just wondering if anyone experiencing the same issue.

 

I did a reboot then the download light returned to light blue and DOCSIS 3.1 got enabled.

I Plan to Stick Around
Posts: 19

Re: Rogers Hitron CODA-4582 Hardware

me woke up one day downstream was knocked to docsis 3.0 and upload was knocked off 3.0 green light lol..

I Plan to Stick Around
Posts: 13

Re: Rogers Hitron CODA-4582 Hardware

Upload Signals

 

Hello,

 

I am seeing a lot of lag with initially connecting to websites. I was under the impression that the signal strength values should be above 36, see mine below, is this why my initial connect speeds would be slow?

 

Cable.png

 

 

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Resident Expert
Posts: 1,067

Re: Rogers Hitron CODA-4582 Hardware


@99bobster99 wrote:

Upload Signals

 

Hello,

 

I am seeing a lot of lag with initially connecting to websites. I was under the impression that the signal strength values should be above 36, see mine below, is this why my initial connect speeds would be slow?

 

Cable.png

 

 


With the new CODA Modems the upload signals don't use as much power, here are my stats:

 

 
Upstream Overview
Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID Bandwidth
1 30596000 ATDMA - 64QAM 27.250 1 6400000
2 38596175 ATDMA - 64QAM 30.500 3 3200000
3 23700000 ATDMA - 64QAM 26.500 2 6400000
 
I have no issues with reaching websites, and my upload speeds during Off Peak hours is around 45mb/s