FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Need Help?

That's what we're here for! The goal of the Rogers Community is to help you find answers on everything Rogers. Can't find what you're looking for? Just ask!
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Resident Expert
Resident Expert
Posts: 5,813

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

One of the mods will probably contact you if more info is required.  If not, later today, 4.5.8.21 will load.



I Plan to Stick Around
Posts: 36

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

I'm getting mine pushed right now! Smiley Very Happy

I Plan to Stick Around
Posts: 231

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

just wondering if this new firmware upgrade is causing these issues that are worse then before the upgrade..

 

Downstream Overview
Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID Signal noise ratio (dB)
1 615000000 256QAM -7.200 11 35.084
2 561000000 256QAM -7.800 2 35.084
3 567000000 256QAM -6.800 3 35.595
4 573000000 256QAM -6.200 4 35.780
5 579000000 256QAM -5.100 5 35.595
6 585000000 256QAM -4.500 6 35.780
7 591000000 256QAM -4.800 7 35.780
8 597000000 256QAM -5.200 8 35.595
9 603000000 256QAM -6.400 9 35.595
10 609000000 256QAM -7.000 10 35.595
11 555000000 256QAM -8.100 1 35.084
12 621000000 256QAM -8.000 12 34.926
13 633000000 256QAM -9.000 13 34.926
14 639000000 256QAM -8.700 14 34.484
15 645000000 256QAM -8.400 15 34.926
16 651000000 256QAM -8.100 16 34.926
17 657000000 256QAM -7.300 17 35.595
18 663000000 256QAM -7.200 18 35.780
19 669000000 256QAM -7.000 19 35.780
20 675000000 256QAM -7.000 20 35.780
21 681000000 256QAM -7.600 21 35.595
22 687000000 256QAM -7.800 22 35.595
23 693000000 256QAM -8.100 23 35.780
24 699000000 256QAM -8.300 24 35.595
Upstream Overview
Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID BandWidth
1 23700000 ATDMA - 64QAM 39.750 2 6400000
2 38596000 ATDMA - 64QAM 45.000 3 3200000
3 30596000 ATDMA - 64QAM 41.750 1

6400000

 

I Plan to Stick Around
Posts: 36

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

My modem says it got partial service here, however my ping rates went down by quite a bit Smiley Happy

 

 

         
         
         
         
         
         
         

 

Downstream Overview
Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID Signal noise ratio (dB)
1 693000000 256QAM -0.400 30 38.983
2 609000000 256QAM 1.500 17 40.366
3 615000000 256QAM 1.400 18 40.946
4 621000000 256QAM 1.100 19 40.366
5 633000000 256QAM 1.300 20 40.366
6 639000000 256QAM 1.400 21 40.366
7 645000000 256QAM 1.200 22 40.366
8 651000000 256QAM 1.000 23 40.366
9 657000000 256QAM 0.800 24 40.366
10 663000000 256QAM 0.000 25 38.983
11 669000000 256QAM -0.600 26 38.983
12 675000000 256QAM -1.300 27 38.983
13 681000000 256QAM -1.600 28 40.366
14 687000000 256QAM -1.200 29 38.983
15 603000000 256QAM 1.400 16 40.366
16 699000000 256QAM 0.800 31 40.366
17 705000000 256QAM 1.400 32 34.484
18 711000000 256QAM 1.600 33 40.366
19 717000000 256QAM 1.700 34 40.366
20 723000000 256QAM 2.100 35 40.366
21 729000000 256QAM 2.100 36 40.946
22 735000000 256QAM 2.300 37 40.366
23 741000000 256QAM 2.500 38 40.366
24 747000000 256QAM 2.300 39 40.946
Upstream Overview
Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID BandWidth
1 23700000 ATDMA - 16QAM 40.000 2 6400000
2 38596000 ATDMA - 16QAM 40.000 3 3200000
3 30596000 ATDMA - 16QAM 40.000 1 6400000

 

 

Does that seems right?

I Plan to Stick Around
Posts: 299

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

My 4.5.8.21 for CGN3ACSMR signals are very good in my area in Oshawa. I can't see why some would have any - 

1 693000000 256QAM -0.400 30 38.983

 

Downstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDSignal noise ratio (dB)
1597000000256QAM8.300238.605
2591000000256QAM8.600138.605
3603000000256QAM8.500338.605
4609000000256QAM8.900438.983
5615000000256QAM9.700538.605
6621000000256QAM9.400638.983
7633000000256QAM7.600738.983
8639000000256QAM7.100838.605
9645000000256QAM6.600938.983
10651000000256QAM6.2001038.605
11657000000256QAM6.1001138.983
12663000000256QAM6.7001238.605
13669000000256QAM7.9001338.983
14675000000256QAM8.4001438.605
15681000000256QAM8.9001538.983
16687000000256QAM9.1001640.366
17693000000256QAM9.7001738.983
18699000000256QAM9.1001838.605
19705000000256QAM8.8001938.983
20711000000256QAM8.2002038.983
Upstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDBandWidth
130596000ATDMA - 64QAM 39.50026400000
223700000ATDMA - 64QAM 40.25036400000
338596000ATDMA - 64QAM 40.75013200000

 

 

Microsoft® MVP Windows Insider - Windows Security
Resident Expert
Resident Expert
Posts: 5,813

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

The problem isn't the data rate or successful single pings.  The problem is the latency that is showing up in applications and ingame.  If you look at the following ping test to the first node beyond my modem, you can see the second and forth pings, which are high time pings.

 

Pinging 99.239.32.1 with 32 bytes of data:

 

Reply from 99.239.32.1: bytes=32 time=28ms TTL=63
Reply from 99.239.32.1: bytes=32 time=199ms TTL=63
Reply from 99.239.32.1: bytes=32 time=12ms TTL=63
Reply from 99.239.32.1: bytes=32 time=118ms TTL=63
Reply from 99.239.32.1: bytes=32 time=12ms TTL=63

 

Ping statistics for 99.239.32.1:
Packets: Sent = 5, Received = 5, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 12ms, Maximum = 199ms, Average = 73ms

 

So, with just 5 pings, my average ping time is 73 ms.  In a few more pings, there will be another high time ping or equal or greater time.  My average ping time to the first node historically has been 10 ms.  Now, if I let this run long enough my average ping time will be 20 to 30 ms with visible high time pings.  Consider this, this is the first stop on the road to everywhere, and I'm seeing high return times from that node alone.  Fwiw, I'm not the only one to see this in an application or possibly in a game.  This is seen thru a CGNM-3552 with V4.5.8.21 running gigabit service out to a Casa CMTS.  Its an interesting combination, higher data rates and higher latency.  So something is up, so to speak.  

 

Here are some examples of graphed ping times out to the first node beyond my CGNM-3552:

 

http://communityforums.rogers.com/t5/media/gallerypage/user-id/829158/image-id/3520iEE410A8BE2503DD0

 

 

http://communityforums.rogers.com/t5/media/gallerypage/user-id/829158/image-id/3521i6C10342CB35F4AB4

 

From a couple of days earlier, showing the time distribution:

 

http://communityforums.rogers.com/t5/media/gallerypage/user-id/829158/image-id/3469i5CD04FB9F4FE100B

 

http://communityforums.rogers.com/t5/media/gallerypage/user-id/829158/image-id/3470i601F2DCE974604A8

 

In order to see this run a trace to anywhere.  Then ping the second address in the trace, which is the first node beyond your modem.  Run it for something like 100 or 200 pings and just sit back and watch the ping times as they scroll by.  You will probably see pings in the 20 to 30 ms range, then some high time ping possibly in the 200 to 300 ms timeframe.  If you do this, please let me know what your results are.  If by some chance you have an average in the 10 ms range, I'll probably ask you to send me a copy of the whole ping test so that I can have a look at it, ping by ping.  The maximum number of pings that the command window will hold, so that you can copy it, is 293, despite the fact that the test itself might be much longer.  

 

Just as an aside, your signal levels are in spec, but, personal opinion the downstream levels are pretty high.  They should be down at 0 dBmV.  But, if they aren't presenting any issues at this time, better to let sleeping dogs lie.  Over the years that will come down as the external cable ages.

 



I Plan to Stick Around
Posts: 231

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

kool saw this post and thought i would  give it a go...think maybe i might have a problem....did the tracert then used the 2nd ip to do a ping with..

 

ping 99.253.232.11

Pinging 99.253.232.11 with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 99.253.232.11:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

ping 99.253.232.11 -t

Pinging 99.253.232.11 with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 99.253.232.11:
Packets: Sent = 44, Received = 0, Lost = 44 (100% loss),

Resident Expert
Resident Expert
Posts: 5,813

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

My guess is that you're on a Cisco CMTS at the moment, which is probably set to not respond to pings.  

When you have time, can you log into your modem, navigate to the STATUS ...... DOCSIS EVENT page and have a look for one of the following sequences:

a. CMTS-MAC=00:17:10 which indicates that you are connected to a Casa Systems Cable Modem Termination System (CMTS), or;
b. any of the following which indicates that you are connected to a Cisco Systems CMTS.

1. CMTS-MAC=00:05:00
2. CMTS-MAC=00:12:43
3. CMTS-MAC=00:14:f1
4. CMTS-MAC=00:1f:ca

5. CMTS-MAC=e0:2f:6d
 

Please let me know what CMTS you're on, Cisco or Casa?



Resident Expert
Resident Expert
Posts: 5,813

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Ok, can you delete the events log as it has your modem MAC address in it.  

 

You're on a Casa CMTS.  Its interesting that pinging the second IP fails.  What happens when you ping something usual, like google.ca or google.com?



I Plan to Stick Around
Posts: 231

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

 

ping google.ca

Pinging google.ca [2607:f8b0:400b:80b::2003] with 32 bytes of data:
Reply from 2607:f8b0:400b:80b::2003: time=15ms
Reply from 2607:f8b0:400b:80b::2003: time=16ms
Reply from 2607:f8b0:400b:80b::2003: time=15ms
Reply from 2607:f8b0:400b:80b::2003: time=30ms

Ping statistics for 2607:f8b0:400b:80b::2003:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 15ms, Maximum = 30ms, Average = 19ms

 

 

 

ping rogers.ca

Pinging rogers.ca [207.245.252.27] with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 207.245.252.27:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

 

 

ping google.com

Pinging google.com [2607:f8b0:400b:80a::200e] with 32 bytes of data:
Reply from 2607:f8b0:400b:80a::200e: time=12ms
Reply from 2607:f8b0:400b:80a::200e: time=12ms
Reply from 2607:f8b0:400b:80a::200e: time=17ms
Reply from 2607:f8b0:400b:80a::200e: time=13ms

Ping statistics for 2607:f8b0:400b:80a::200e:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 12ms, Maximum = 17ms, Average = 13ms