FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

[RogersMargaret]

Hello Community,

We are currently offering our users an exclusive opportunity to participate in an upcoming trial of the new firmware for our Rocket Wi-Fi Modem (CGN3ACR, CGN3AMR and CGN3ACSMR) and Rocket Gigabit Wi-Fi Modem (CGN3552 and CODA-4582). For details of this program, please see this thread.

This thread will be used for feedback regarding the firmware.  We've invited @RogersSergio, @RogersSyd & @RogersBob from our Networking team to participate in this thread.  Your feedback is very valuable and will be used to enhance the firmware before it is released publicly.

Thank you for your continued feedback and support.

[RogersDave]

---

@mhs2 wrote:

I believe a Playstation 3 was attached to port 3, on port 1 was a powerline adapter and 2 was a VOIP box (vonage)

I've disconnected everything but the laptop that is wired

Here is the speedtest to the wired laptop 250/20

http://www.speedtest.net/my-result/5878834840

---

 So your downlink speed increased from 50 Mbps to roughly 250 Mbps? 

---

@dmbcanda wrote:

@RogersDave Port 4 was my VOIP adapter I disconnected, Port 1 is laptop.  Still getting lower speeds:

http://www.speedtest.net/my-result/5878875720

---

 Your downlink speed is now roughly 330 Mbps. Is this an improvement (you didn't mention the speed you were getting before)?

I have a few more things I want to check in your respective areas.

[mhs2]

Sorry if my post wasn't clear, the 50 down was through wifi (tried both 2.4 and 5 ghz). I've been testing since yesterday and the average speed seems to be ~300 down ~30 up while wired.

[Double_K]

---

@RogersDave wrote:

I already prepared the change log in 2nd post of this thread to account for firmware changes and will publish updates once I have them.

---

Dave, can you please update the 2.0.10.13

Hitron CODA Series

Version history

• 2.0.10.13 (December 13, 2016)
  
  • Initial release
  • IPv6 disabled
  • In gateway mode, Wireless SSIDs limited to 1 per band + Guest
  • In bridge mode, cannot change timezone or time source - all times UTC
  • In bridge mode, LAN receiving/sending statistics are incorrect

[dmbcanda]

@RogersDave  with the older modem I was getting 700Mpbs -800Mpbs 

[Jeffj]

Average home users still have wireless N cards in their devices, where 50-60 mbps is the average rater of them. You would need a AC card to achieve anything higher on wireless. All speed tests shuld be done wired into the router/modem, always. 

[mhs2]

I've posted many previous tests in this thread that are all wired. I simply wanted to see what the wireless performance was like (I have two devices that can connect using AC)

[Mythen]

I have the new pixel XL. There are some issues with wifi I believe but nothing I can find. I have the new modem and I am experiencing frequent wifi drops on the 5ghz band

[RogersDave]

---

@Mythen wrote:
I have the new pixel XL. There are some issues with wifi I believe but nothing I can find. I have the new modem and I am experiencing frequent wifi drops on the 5ghz band

---

Mythen,

I too did notice some strange behavior between the Pixel and the 5 GHz band. Having the latest and greatest Android software (7.1.1 NMF26Q) seems to make a small difference.

I am currently running a full set of traces (phone debug, gateway debug, tcpdump, radio interface capture) to understand the interaction and we are discussing with Hitron, Qualcomm and Google on this one for a quick resolution.

Dave

[Mythen]

Yeah I got the latest version of Android installed on Dec 5th

[Mythen]

Yeah I got the latest version of Android installed on Dec 5th. It's nice to know I am not losing my mind and it's being looked into. I look forward to hearing back from you

[huh666]

@RogersDave I Just picked up a CODA-4582 yesterday and it has firmware

2.0.10.6, will this be getting updated to .13 in the next few days?

Thanks

[Mythen]

@RogersDave

Are you running tests on my modem?

[RogersDave]

---

@huh666 wrote:

@RogersDave I Just picked up a CODA-4582 yesterday and it has firmware

2.0.10.6, will this be getting updated to .13 in the next few days?

Thanks

---

Can you send me a private message with your MAC address and I will have a look.

[RogersDave]

---

@Mythen wrote:
@RogersDave

Are you running tests on my modem?

---

I checked settings earlier when you reported your Pixel issue but I'm not doing anything now. I know some people are looking into your "power light" issue as well.

Was there an issue or you saw an entry in the modem logs?

Dave

[Mythen]

@RogersDave

I assumed you were.lol. about 2 hrs ago the modem randomly rebooted. And when it came back the 2.4 band is disabled. I left it as is as I thought you were testing

[Mythen]

Ok this is interesting. The 2.4 wireless status is showing off. But I can connect to it and surf np. 2.4 light is also on

[ValentynL]

Hey @RogersDave!

I'd like to be a part of the new beta firmware program for the Hitron CODA-4582.

I would also like to report that the new modem has been great so far and it has been able to keep a stable connection between my media server and my TV without a problem. Same goes towards streaming and loading web pages.

HOWEVER, the Wi-Fi range in the 5Ghz Band has decreased dramatically when compared to the CGN3AMR.

Hope it gets fixed soon! 🙂

[dmbcanda]

@RogersDave  all of a sudden my modem is back to a snails pace this afternoon:

http://www.speedtest.net/result/5879642974

[mhs2]

My modem is on but the internet light isn't and I have no internet access.  When I check the docsic wan page it says Network Access Denied.

Also the last 3 things on docsis event are:

TLV-11 unrecognized OID

Config file rejected due to invalid or unexpected TLV 11

Sync timing synchronization failure loss of sync

EDIT: Restarted modem and it's now working

[Double_K]

---

@ValentynL wrote:

HOWEVER, the Wi-Fi range in the 5Ghz Band has decreased dramatically when compared to the CGN3AMR.

---

ValentynL, what channel are you on?  And what channel width are you using?

[ValentynL]

@Double_K
I'm using Channel 149 at the 80Mhz width. I'm getting 3 bars with this configuration. If I switch to channel 48, I'm luck to get 2 bars.