FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

[RogersMargaret]

Hello Community,

We are currently offering our users an exclusive opportunity to participate in an upcoming trial of the new firmware for our Rocket Wi-Fi Modem (CGN3ACR, CGN3AMR and CGN3ACSMR) and Rocket Gigabit Wi-Fi Modem (CGN3552 and CODA-4582). For details of this program, please see this thread.

This thread will be used for feedback regarding the firmware.  We've invited @RogersSergio, @RogersSyd & @RogersBob from our Networking team to participate in this thread.  Your feedback is very valuable and will be used to enhance the firmware before it is released publicly.

Thank you for your continued feedback and support.

[JohnBeaudin]

@Datalink

"The problem is extreme and, frankly, horrific," notes the user. "Arris and Intel Puma6/MaxLinear traded off speed for latency thinking no one would notice. They tossed latency out the window to get 32 bonded channels of speed. They tossed users under the bus as no user is really gonna use 1 Gbps, but they will feel the latency and latency jitter in DNS lookups."

In fact, the new modem appears to have doubled his latency before the first packet even leaves his house. The user contacted Cox, but even after ensuring the modem was running the latest firmware the problem persisted.

They want to compete with Fibre so much they want to match their speed and advertise the same speed.. I am not sure at this point what is going to happen..

[Datalink]

Well, in theory, Intel, Hitron, Arris, Cisco, Netgear and others will get on with job of implementing firmware changes to resolve the latency thru the modem.  Pretty simple, at least in theory. 

There isn't anything new in the thread that the article is based on.  The Op can be a little over the top in terms of his remarks, so keep that in mind.  As ugly as the latency is, the Hitron modem still works, it just doesn't work all that well for gaming or low latency applications.  Keep in mind that @RogersDave and staff have been at this for a few weeks now, so, we're ahead of the game, compared to everyone else.  There are other ISPs who are still clueless about this where we've seen the first round of changes.  All I can say is, keep the faith, further changes are coming along.

If you look at the Bell forum, you will see that there are a large number of people who aren't too enamoured with their modem either.  So, similar complaints all around....

[mozerd]

---

@JohnBeaudin wrote:

They want to compete with Fibre so much they want to match their speed and advertise the same speed.. I am not sure at this point what is going to happen..

---

I 4 one do not believe that Cable can compete with FTTH regardless of how hard they [Intel/Hitron et all] try ... they may be able to improve and i believe that they will improve -- but technically compete --- no way whatsoever.

FTTH is not going to be readily available in 80% of the mass market in North America [USA and Canada] ... far too expensive so CABLE is still the best bet in those segments. For Gamers no question that FTTH will be the desired fabric of communications but only for the few that can afford it.

[JohnBeaudin]

Hiltron modem works but in term of gaming&Latency they always been a terrible and awful experience.

I do watch the bell forum as well, and yes they complaint about the modem but their ping is so low in online gaming , would be a dream to have such a nice ping lol.

Anyhow it's still progress omehow now that so many companies are involved .. Intel,Hiltron Arris cisco netgear we might see and improvement someday I hope it will be in a very near future.

[JohnBeaudin]

Mozard,

You're right FTTH expansion is slow because it cost so much money.

I live in NB and I have the choice between DSL 7 MBS from bell or Cable ( I am on 250/20)

Now I need the speed because we have many devices and my gf stream a lot, 7 mbs would not be enough so I don't really have much of a choice.

My neighbor is on Bell 7 MBS and when we game together , CSGO as an exemple I have average 70 ping while he have 30 on the same server. 

as far as money it's not a problem for me I'd pay 150$ for internet alone for FTTH if it would be available here.

[mozerd]

---

@JohnBeaudin wrote:

Mozard,

You're right FTTH expansion is slow because it cost so much money.

---

I have a number of my clients on Bell FTTH who are avid gamers --- I remove the Bell gear and install my GamePlay system and I also have a number avid gamers clients on Rogers 250U with the same GamePlay system installed ... The Bell clients are always winning money while my Rogers gamers are moaning --- My Rogers clients cannot switch to FTTH they only have the Fibe option with very limited bandwidth -- max 50/10 --  I discourage Fibe. because it cannot handle the load of 25 very active devices.

[JohnBeaudin]

Bell FTTH might be more expensive but it's worht it ( high speed/low latency) you get it all.

Bell FTTH users are not happy about the high price of the service.

Rogers cx are not happy about the high latency/jitter.

as for bell Fibe FTTN , the bandwitch is limited 50 mbs max and there is a data cap , that's not a service that would be good for me either.

IMO Rogers don't need to fight for the speed at 1 GBS they are fine now, just need to work on latency , that's where they are not competitive at all.

[Triple_Helix]

---

@Triple_Helix wrote:

@RogersDave My upload seems to be better.

Daniel 

Downsteam Signal Strenght is lower then I have been having as well: http://communityforums.rogers.com/t5/forums/forumtopicpage/board-id/Getting_connected/message-id/375...

Downstream Overview

Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	Signal noise ratio (dB)
1	591000000	256QAM	7.400	31	40.366
2	363000000	256QAM	4.600	10	40.366
3	369000000	256QAM	4.900	11	40.946
4	375000000	256QAM	4.900	12	38.983
5	381000000	256QAM	4.300	13	40.366
6	387000000	256QAM	4.600	14	40.366
7	393000000	256QAM	4.800	15	40.366
8	399000000	256QAM	5.400	16	40.366
9	405000000	256QAM	5.600	17	40.366
10	411000000	256QAM	6.100	18	40.366
11	417000000	256QAM	6.300	19	40.946
12	423000000	256QAM	6.500	20	40.366
13	429000000	256QAM	6.000	21	40.946
14	435000000	256QAM	6.000	22	40.366
15	441000000	256QAM	5.500	23	40.366
16	447000000	256QAM	5.600	24	40.366
17	555000000	256QAM	7.800	25	40.946
18	561000000	256QAM	7.900	26	40.946
19	567000000	256QAM	8.100	27	40.366
20	573000000	256QAM	8.100	28	40.946
21	579000000	256QAM	8.100	29	40.366
22	585000000	256QAM	8.100	30	40.366
23	357000000	256QAM	4.700	9	40.946
24	597000000	256QAM	7.600	32	40.946

Upstream Overview

Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	Bandwidth
1	38596000	ATDMA - 64QAM	47.250	3	3200000
2	30596000	ATDMA - 64QAM	47.250	1	6400000
3	23700000	ATDMA - 64QAM	47.250	2	6400000

---

Wow my numbers are going crazy @RogersDave ?

Hardware Version	1A
Software Version	4.5.8.27

Downstream Overview

Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	Signal noise ratio (dB)
1	609000000	256QAM	8.500	34	38.983
2	603000000	256QAM	7.900	33	38.983
3	615000000	256QAM	9.200	35	40.366
4	621000000	256QAM	9.300	36	38.605
5	633000000	256QAM	8.700	37	38.983
6	639000000	256QAM	7.500	38	38.605
7	645000000	256QAM	7.000	39	38.983
8	651000000	256QAM	7.000	40	38.983
9	657000000	256QAM	7.400	41	38.605
10	663000000	256QAM	8.500	42	38.605
11	669000000	256QAM	9.700	43	38.605
12	675000000	256QAM	10.200	44	38.605
13	681000000	256QAM	10.600	45	38.605
14	687000000	256QAM	10.400	46	38.605
15	693000000	256QAM	10.400	47	37.356
16	699000000	256QAM	9.700	48	37.356
17	705000000	256QAM	10.100	49	37.636
18	711000000	256QAM	9.900	50	37.356
19	717000000	256QAM	10.200	51	36.610
20	723000000	256QAM	10.600	52	37.356
21	825000000	256QAM	9.600	53	37.636
22	831000000	256QAM	10.800	54	38.605
23	837000000	256QAM	11.100	55	38.605
24	843000000	256QAM	10.100	56	37.356

Upstream Overview

Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	Bandwidth
1	23700000	ATDMA - 64QAM	49.500	2	6400000
2	38596000	ATDMA - 64QAM	51.000	3	3200000
3	30596000	ATDMA - 64QAM	50.000	1	6400000

[Triple_Helix]

Downstream Overview

Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	Signal noise ratio (dB)
1	615000000	256QAM	9.300	35	40.366
2	609000000	256QAM	9.000	34	38.983
3	603000000	256QAM	8.500	33	38.983
4	621000000	256QAM	9.500	36	38.983
5	633000000	256QAM	9.000	37	40.366
6	639000000	256QAM	7.900	38	38.605
7	645000000	256QAM	7.200	39	38.605
8	651000000	256QAM	7.100	40	38.605
9	657000000	256QAM	7.600	41	38.605
10	663000000	256QAM	8.800	42	38.605
11	669000000	256QAM	9.600	43	38.983
12	675000000	256QAM	10.100	44	38.605
13	681000000	256QAM	10.500	45	38.605
14	687000000	256QAM	10.400	46	37.636
15	693000000	256QAM	10.500	47	37.636
16	699000000	256QAM	9.600	48	37.636
17	705000000	256QAM	9.900	49	37.636
18	711000000	256QAM	10.000	50	36.610
19	717000000	256QAM	10.300	51	36.610
20	723000000	256QAM	10.600	52	36.610
21	825000000	256QAM	9.200	53	37.636
22	831000000	256QAM	10.200	54	38.605
23	837000000	256QAM	10.100	55	38.605
24	843000000	256QAM	9.300	56	37.636

Upstream Overview

Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	Bandwidth
1	23700000	ATDMA - 64QAM	46.500	2	6400000
2	38596000	ATDMA - 64QAM	46.500	3	3200000
3	30596000	ATDMA - 64QAM	46.500	1	6400000

[JohnBeaudin]

@Triple_Helix

Signal strenght are up the roof.. you can call and have tech supports run a signal check.. might need some new wires.

[azar1]

@RogersDave So I just came back from a 2 week vacation...decided to check my router page and on the corner of my eye, I realized my modem was downgraded?

I was on .27 and now its back to .22 

How come this happened? I wasn't informed about this roll back..

[Datalink]

@azar1 that probably happened if your modem isn't on the exculsion list for some reason.  That list will protect the modem from reverting to the network wide version when its checked by the CMTS.  Don't know the schedule for the checks, but this has happened before.  Resubmit a request to @CommunityHelps which should ensure that the modem is placed on the list.

[Makaveli99]

---

@azar1 wrote:

@RogersDave So I just came back from a 2 week vacation...decided to check my router page and on the corner of my eye, I realized my modem was downgraded?

I was on .27 and now its back to .22 

How come this happened? I wasn't informed about this roll back..

---

Question when you upgraded the firmware previously was it done by Tier 2 support or @CommunityHelps

[azar1]

---

@Makaveli99 wrote:

---

@azar1 wrote:

@RogersDave So I just came back from a 2 week vacation...decided to check my router page and on the corner of my eye, I realized my modem was downgraded?

I was on .27 and now its back to .22 

How come this happened? I wasn't informed about this roll back..

---

Question when you upgraded the firmware previously was it done by Tier 2 support or @CommunityHelps

---

It was done by CommunityHelps.

[Denholm]

So update to firmware hit today, and only real change was my ping on pingtest.net droped around 15-20 but when I tested I still had a bad result which while doing the test it start in the hundreds and droped down to what is shown in the picture. So I sure that is the spikes that as of a few weeks ago I really started to notice bad. I also notice in games that other players would studder around, which when monitor my connection on my NETDUMA I notice it was when I was getting the spikes you can see in the ping plotter. This has been incredibly frustrating because I still get my speeds but the quality has been almost unberable at times.  Also added in my routers ping diagnostics which also show the spikes. So basically just an improvement in ping , other than when I am getting horrible jitter =(

[Datalink]

@Denholm can you log into the modem and check what version you have loaded.  That is indicated on the STATUS page the comes up after you log in, shown as Software Version.  From your pingplot, that looks like V4.5.8.22.  If you have 4.5.8.27 loaded, and that is an ICMP ping, that plot doesn't make any sense.  If you have .27 loaded please run a factory reset and then rerun the pingplot.  Please let me know what version you have at the moment.

Please have a look at the following post as well, which shows the before and after results for V4.5.8.27

http://communityforums.rogers.com/t5/forums/forumtopicpage/board-id/Getting_connected/message-id/369...

[Datalink]

For those who have been following the news regarding the Puma 6/6MG issue that applies to the Hitron modems, here is a great article that was posted this morning at theregister.co.uk   Well worth the read!

http://www.theregister.co.uk/2016/12/03/intel_puma_chipset_firmware_fix/

[JohnBeaudin]

@Datalink

That's great new that a fix will be deployed for PUMA 6.

Now we been waiting for a very long time for a fix for Puma 5.. after they fix Puma6 based modem, Rogers should just send everyone a new modem with Puma6.. 

We pay for a premium internet connection 250/20 @ 94$ a month , we deserve a decent ping in online game.

[Datalink]

Fwiw, personal opinion, @RogersDave has been doing a much better job at resolving this for the Roger's Hitron users.  The beta release that was pushed out to a small group at Comcast was done without any instruction or documentation from what I can see, and so far, it doesn't appear to do anything.  But, hey, its early days.  This isn't going to happen overnight, but, from the various press releases in the past three days, the snowball is slowly gathering speed.

[RogersDave]

---

@JohnBeaudin wrote:

Now we been waiting for a very long time for a fix for Puma 5.. after they fix Puma6 based modem, Rogers should just send everyone a new modem with Puma6.. 

@we pay for a premium internet connection 250/20 @ 94$ a month , we deserve a decent ping in online game.

---

John, the current lineup of Hitron modems (AC series) is Puma 6 based. Once Intel releases a new SDK, Hitron will be able to integrate the new code in the firmware and this will hopefully greatly increase the performance of the existing devices.

Dave

[Denholm]

I was told it is 4.5.8.22 and at the moment it is in bridge mode so wont a reset put it back to .21?