cancel
Showing results for 
Search instead for 
Did you mean: 

FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

RogersMargaret
Community Manager (Retired)
Community Manager (Retired)

Hello Community,

 

We are currently offering our users an exclusive opportunity to participate in an upcoming trial of the new firmware for our Rocket Wi-Fi Modem (CGN3ACR, CGN3AMR and CGN3ACSMR) and Rocket Gigabit Wi-Fi Modem (CGN3552 and CODA-4582). For details of this program, please see this thread.

 

This thread will be used for feedback regarding the firmware.  We've invited @RogersSergio@RogersSyd & @RogersBob from our Networking team to participate in this thread.  Your feedback is very valuable and will be used to enhance the firmware before it is released publicly.

 

Thank you for your continued feedback and support.

4,921 REPLIES 4,921

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

JohnBeaudin
I'm a senior contributor

@Datalink

 

"The problem is extreme and, frankly, horrific," notes the user. "Arris and Intel Puma6/MaxLinear traded off speed for latency thinking no one would notice. They tossed latency out the window to get 32 bonded channels of speed. They tossed users under the bus as no user is really gonna use 1 Gbps, but they will feel the latency and latency jitter in DNS lookups."

 

In fact, the new modem appears to have doubled his latency before the first packet even leaves his house. The user contacted Cox, but even after ensuring the modem was running the latest firmware the problem persisted.

 

They want to compete with Fibre so much they want to match their speed and advertise the same speed.. I am not sure at this point what is going to happen..

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Well, in theory, Intel, Hitron, Arris, Cisco, Netgear and others will get on with job of implementing firmware changes to resolve the latency thru the modem.  Pretty simple, at least in theory. 

 

There isn't anything new in the thread that the article is based on.  The Op can be a little over the top in terms of his remarks, so keep that in mind.  As ugly as the latency is, the Hitron modem still works, it just doesn't work all that well for gaming or low latency applications.  Keep in mind that @RogersDave and staff have been at this for a few weeks now, so, we're ahead of the game, compared to everyone else.  There are other ISPs who are still clueless about this where we've seen the first round of changes.  All I can say is, keep the faith, further changes are coming along.

 

If you look at the Bell forum, you will see that there are a large number of people who aren't too enamoured with their modem either.  So, similar complaints all around....

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

mozerd
I plan to stick around

@JohnBeaudin wrote:

They want to compete with Fibre so much they want to match their speed and advertise the same speed.. I am not sure at this point what is going to happen..


I 4 one do not believe that Cable can compete with FTTH regardless of how hard they [Intel/Hitron et all] try ... they may be able to improve and i believe that they will improve -- but technically compete --- no way whatsoever.

 

FTTH is not going to be readily available in 80% of the mass market in North America [USA and Canada] ... far too expensive so CABLE is still the best bet in those segments. For Gamers no question that FTTH will be the desired fabric of communications but only for the few that can afford it.

David Mozer
IT-Expert on Call

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

JohnBeaudin
I'm a senior contributor

Hiltron modem works but in term of gaming&Latency they always been a terrible and awful experience.

 

I do watch the bell forum as well, and yes they complaint about the modem but their ping is so low in online gaming , would be a dream to have such a nice ping lol.

 

Anyhow it's still progress omehow now that so many companies are involved .. Intel,Hiltron Arris cisco netgear we might see and improvement someday I hope it will be in a very near future.

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

JohnBeaudin
I'm a senior contributor

Mozard,

 

You're right FTTH expansion is slow because it cost so much money.

 

I live in NB and I have the choice between DSL 7 MBS from bell or Cable ( I am on 250/20)

Now I need the speed because we have many devices and my gf stream a lot, 7 mbs would not be enough so I don't really have much of a choice.

 

My neighbor is on Bell 7 MBS and when we game together , CSGO as an exemple I have average 70 ping while he have 30 on the same server. 

 

as far as money it's not a problem for me I'd pay 150$ for internet alone for FTTH if it would be available here.

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

mozerd
I plan to stick around

@JohnBeaudin wrote:

Mozard,

 

You're right FTTH expansion is slow because it cost so much money.

 


I have a number of my clients on Bell FTTH who are avid gamers --- I remove the Bell gear and install my GamePlay system and I also have a number avid gamers clients on Rogers 250U with the same GamePlay system installed ... The Bell clients are always winning money while my Rogers gamers are moaning --- My Rogers clients cannot switch to FTTH they only have the Fibe option with very limited bandwidth -- max 50/10 --  I discourage Fibe. because it cannot handle the load of 25 very active devices.

David Mozer
IT-Expert on Call

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

JohnBeaudin
I'm a senior contributor

Bell FTTH might be more expensive but it's worht it ( high speed/low latency) you get it all.

 

Bell FTTH users are not happy about the high price of the service.

 

Rogers cx are not happy about the high latency/jitter.

 

as for bell Fibe FTTN , the bandwitch is limited 50 mbs max and there is a data cap , that's not a service that would be good for me either.

 

IMO Rogers don't need to fight for the speed at 1 GBS they are fine now, just need to work on latency , that's where they are not competitive at all.

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Triple_Helix
I plan to stick around

@Triple_Helix wrote:

@RogersDave My upload seems to be better.

 

Daniel 

 

 

2016-11-25_20-10-06.png

 

2016-11-25_20-26-44.png

 

Downsteam Signal Strenght is lower then I have been having as well: http://communityforums.rogers.com/t5/forums/forumtopicpage/board-id/Getting_connected/message-id/375...

 

Downstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDSignal noise ratio (dB)
1591000000256QAM7.4003140.366
2363000000256QAM4.6001040.366
3369000000256QAM4.9001140.946
4375000000256QAM4.9001238.983
5381000000256QAM4.3001340.366
6387000000256QAM4.6001440.366
7393000000256QAM4.8001540.366
8399000000256QAM5.4001640.366
9405000000256QAM5.6001740.366
10411000000256QAM6.1001840.366
11417000000256QAM6.3001940.946
12423000000256QAM6.5002040.366
13429000000256QAM6.0002140.946
14435000000256QAM6.0002240.366
15441000000256QAM5.5002340.366
16447000000256QAM5.6002440.366
17555000000256QAM7.8002540.946
18561000000256QAM7.9002640.946
19567000000256QAM8.1002740.366
20573000000256QAM8.1002840.946
21579000000256QAM8.1002940.366
22585000000256QAM8.1003040.366
23357000000256QAM4.700940.946
24597000000256QAM7.6003240.946
Upstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDBandwidth
138596000ATDMA - 64QAM  47.25033200000
230596000ATDMA - 64QAM  47.25016400000
323700000ATDMA - 64QAM  47.25026400000

Wow my numbers are going crazy @RogersDave ?

 

Hardware Version1A
Software Version4.5.8.27

 

 

Downstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDSignal noise ratio (dB)
1609000000256QAM   8.5003438.983
2603000000256QAM   7.9003338.983
3615000000256QAM   9.2003540.366
4621000000256QAM   9.3003638.605
5633000000256QAM   8.7003738.983
6639000000256QAM   7.5003838.605
7645000000256QAM   7.0003938.983
8651000000256QAM   7.0004038.983
9657000000256QAM   7.4004138.605
10663000000256QAM   8.5004238.605
11669000000256QAM   9.7004338.605
12675000000256QAM   10.2004438.605
13681000000256QAM   10.6004538.605
14687000000256QAM   10.4004638.605
15693000000256QAM   10.4004737.356
16699000000256QAM    9.7004837.356
17705000000256QAM   10.1004937.636
18711000000256QAM    9.9005037.356
19717000000256QAM   10.2005136.610
20723000000256QAM   10.6005237.356
21825000000256QAM    9.6005337.636
22831000000256QAM   10.8005438.605
23837000000256QAM   11.1005538.605
24843000000256QAM   10.1005637.356
Upstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDBandwidth
123700000ATDMA - 64QAM   49.50026400000
238596000ATDMA - 64QAM   51.00033200000
330596000ATDMA - 64QAM   50.00016400000

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Triple_Helix
I plan to stick around

2016-12-01_13-10-31.png

 

Downstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDSignal noise ratio (dB)
1615000000256QAM9.3003540.366
2609000000256QAM9.0003438.983
3603000000256QAM8.5003338.983
4621000000256QAM9.5003638.983
5633000000256QAM9.0003740.366
6639000000256QAM7.9003838.605
7645000000256QAM7.2003938.605
8651000000256QAM7.1004038.605
9657000000256QAM7.6004138.605
10663000000256QAM8.8004238.605
11669000000256QAM9.6004338.983
12675000000256QAM10.1004438.605
13681000000256QAM10.5004538.605
14687000000256QAM10.4004637.636
15693000000256QAM10.5004737.636
16699000000256QAM9.6004837.636
17705000000256QAM9.9004937.636
18711000000256QAM10.0005036.610
19717000000256QAM10.3005136.610
20723000000256QAM10.6005236.610
21825000000256QAM9.2005337.636
22831000000256QAM10.2005438.605
23837000000256QAM10.1005538.605
24843000000256QAM9.3005637.636
Upstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDBandwidth
123700000ATDMA - 64QAM46.50026400000
238596000ATDMA - 64QAM46.50033200000
330596000ATDMA - 64QAM46.50016400000

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

JohnBeaudin
I'm a senior contributor

@Triple_Helix

 

Signal strenght are up the roof.. you can call and have tech supports run a signal check.. might need some new wires.

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

azar1
I plan to stick around

@RogersDave So I just came back from a 2 week vacation...decided to check my router page and on the corner of my eye, I realized my modem was downgraded?

 

I was on .27 and now its back to .22 

 

How come this happened? I wasn't informed about this roll back..

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Datalink
Resident Expert
Resident Expert

@azar1 that probably happened if your modem isn't on the exculsion list for some reason.  That list will protect the modem from reverting to the network wide version when its checked by the CMTS.  Don't know the schedule for the checks, but this has happened before.  Resubmit a request to @CommunityHelps which should ensure that the modem is placed on the list.

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Makaveli99
I plan to stick around

@azar1 wrote:

@RogersDave So I just came back from a 2 week vacation...decided to check my router page and on the corner of my eye, I realized my modem was downgraded?

 

I was on .27 and now its back to .22 

 

How come this happened? I wasn't informed about this roll back..


Question when you upgraded the firmware previously was it done by Tier 2 support or @CommunityHelps

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

azar1
I plan to stick around

@Makaveli99 wrote:

@azar1 wrote:

@RogersDave So I just came back from a 2 week vacation...decided to check my router page and on the corner of my eye, I realized my modem was downgraded?

 

I was on .27 and now its back to .22 

 

How come this happened? I wasn't informed about this roll back..


Question when you upgraded the firmware previously was it done by Tier 2 support or @CommunityHelps


It was done by CommunityHelps.

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Denholm
I've been here awhile

tests.jpgSo update to firmware hit today, and only real change was my ping on pingtest.net droped around 15-20 but when I tested I still had a bad result which while doing the test it start in the hundreds and droped down to what is shown in the picture. So I sure that is the spikes that as of a few weeks ago I really started to notice bad. I also notice in games that other players would studder around, which when monitor my connection on my NETDUMA I notice it was when I was getting the spikes you can see in the ping plotter. This has been incredibly frustrating because I still get my speeds but the quality has been almost unberable at times.  Also added in my routers ping diagnostics which also show the spikes. So basically just an improvement in ping , other than when I am getting horrible jitter =(

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

@Denholm can you log into the modem and check what version you have loaded.  That is indicated on the STATUS page the comes up after you log in, shown as Software Version.  From your pingplot, that looks like V4.5.8.22.  If you have 4.5.8.27 loaded, and that is an ICMP ping, that plot doesn't make any sense.  If you have .27 loaded please run a factory reset and then rerun the pingplot.  Please let me know what version you have at the moment.

 

Please have a look at the following post as well, which shows the before and after results for V4.5.8.27

 

http://communityforums.rogers.com/t5/forums/forumtopicpage/board-id/Getting_connected/message-id/369...

 

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

For those who have been following the news regarding the Puma 6/6MG issue that applies to the Hitron modems, here is a great article that was posted this morning at theregister.co.uk   Well worth the read!

 

http://www.theregister.co.uk/2016/12/03/intel_puma_chipset_firmware_fix/

 

 

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

JohnBeaudin
I'm a senior contributor

@Datalink

 

That's great new that a fix will be deployed for PUMA 6.

 

Now we been waiting for a very long time for a fix for Puma 5.. after they fix Puma6 based modem, Rogers should just send everyone a new modem with Puma6.. 

 

We pay for a premium internet connection 250/20 @ 94$ a month , we deserve a decent ping in online game.

 

 

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Fwiw, personal opinion, @RogersDave has been doing a much better job at resolving this for the Roger's Hitron users.  The beta release that was pushed out to a small group at Comcast was done without any instruction or documentation from what I can see, and so far, it doesn't appear to do anything.  But, hey, its early days.  This isn't going to happen overnight, but, from the various press releases in the past three days, the snowball is slowly gathering speed.

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial


@JohnBeaudin wrote:

Now we been waiting for a very long time for a fix for Puma 5.. after they fix Puma6 based modem, Rogers should just send everyone a new modem with Puma6.. 

 

@we pay for a premium internet connection 250/20 @ 94$ a month , we deserve a decent ping in online game.


John, the current lineup of Hitron modems (AC series) is Puma 6 based. Once Intel releases a new SDK, Hitron will be able to integrate the new code in the firmware and this will hopefully greatly increase the performance of the existing devices.

 

Dave

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Denholm
I've been here awhile

I was told it is 4.5.8.22 and at the moment it is in bridge mode so wont a reset put it back to .21?