FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

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Resident Expert
Resident Expert
Posts: 1,074

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

the modem stats looks good, no issues. When you have your speed problems, ask tech support to check other modems in your neighbourhood, that way they can see that it effects everyone and is a local node/CMTS issue.


I Plan to Stick Around
Posts: 13

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial



@gp-se wrote:
the modem stats looks good, no issues. When you have your speed problems, ask tech support to check other modems in your neighbourhood, that way they can see that it effects everyone and is a local node/CMTS issue.

I've done that many times... they never seem to find anything wrong.

 

As of 10:40 this morning:

 

 

I Plan to Stick Around
Posts: 109

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Current production firmware: 2.0.10.19
Current trial firmware: 2.0.10.20
 
I sure hope 2.0.10.19 is not the current production firmware for the CODA.  There are a lot of wireless funtionality and management issues with this release.  Please push the 2.0.10.20 firware trail to my modem.
 
Current wireless issues:
 
- Wireless clients cannot see WORKGROUP hosts by hostname.  "ping -a" to a LAN IP address does not return a hostname.  
- Wirless clients do not show up in any "show" button for either displaying wireless clients, the service filter section or from the DHCP reservation scan.
- Wireless 2.4Ghz radio turns off unexpectedly.  Workaround is to toggle from "on" to "off", then back on.
- Any toggling of either the 2.4Gz or 5Ghz radios turns off both radios. (this was in the older modem too)
 
 
 
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Posts: 1

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Installed Firmware: 2.0.10.19

Client Browser: Chrome Version 55.0.2883.87 m

Operating System: Microsoft Windows [Version 10.0.14393]

 

When trying to view the connected wireless clients via Status | Wireless | Wireless Clients the overlay that appears doesn't always loading the spinning image due to a connection refused error that is returned from modem.

 

A page refresh or navigating to any other page causes a dialog box to appear with the following message: "Session timed out, please login!"

 

You will then be required to sign in again to continue to manage the device.

I'm a Reliable Contributor
Posts: 142

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

@RogersDave  Can you please advise what the improvements were to the 2.4 & 5GHz settings in the firmware?  Did the transmit power increase?  Any other details?

 

  • 2.0.10.14 (December 21, 2016) *
    • Improvement to 5 GHz WiFi
    • Fix to guest network

 

  • 2.0.10.17 (December 23, 2016) *
    • Fix to handle degraded speeds due to external and/or WiFi interference
    • Improvement to 2.4 GHz WiFi
    • Improvement to 5 GHz WiFi
I'm Here A Lot
Posts: 6

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

@RogersDave I'm at my wits end... I'm on a CGN3ACR and for the past couple months (ever since 4.5.8.27) my internet has been complete trash. Can you please provide an update here or should I just terminate my contract with Rogers? With ongoing monitoring in PingPlotter I see packet loss approx every 30-40 seconds.

 

I am plugged directly into the modem right now and have tried resetting it numerous times. Please help Smiley Sad

 

I'm a Regular
Posts: 859

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

It's been about a month now with no answers with this acsmr modem since the coda modem it's like Rogers wants us all to switch over to the coda but I'm not still lots of issues , they can't even get the acsmr fixed how are they supposed to get the coda modem working properly
I Plan to Stick Around
Posts: 13

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

^^^ have you correlated the packet loss with using your connection?

 

See here, as my speeds (specially UL) start to drop as usual when it gets later in the day I also experience packet loss when saturating my connection:

 

Just now I ran a speed test and as typical around this time my UL takes a dump:

 

 

During the speedtest I also get packet loss:

 

 

Which completely breaks the internet for me.  This happens any time I saturate my DL once my UL speeds take a dump.

 

My stats have actually gotten even better since I last posted them, so it's ceratinly not a connection issue:

 

Downstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDSignal noise ratio (dB)
1591000000256QAM0.5003137.636
2657000000256QAM-1.4004136.610
3663000000256QAM-1.4004237.356
4669000000256QAM-0.5004337.356
5675000000256QAM-0.5004437.356
6681000000256QAM0.4004537.356
7687000000256QAM1.4004637.636
8693000000256QAM1.2004737.636
9699000000256QAM-0.7004837.636
10705000000256QAM-1.0004937.356
11711000000256QAM0.8005037.636
12717000000256QAM0.3005137.356
13723000000256QAM1.7005237.636
14825000000256QAM2.4005335.595
15831000000256QAM2.2005435.595
16837000000256QAM1.7005535.084
17843000000256QAM2.0005635.084
18849000000256QAM1.5005734.926
19567000000256QAM-2.8002737.356
20573000000256QAM-1.6002837.356
21579000000256QAM-0.2002937.636
22585000000256QAM-1.0003037.636
23855000000256QAM0.1005834.926
24597000000256QAM1.4003237.636
25603000000256QAM-0.5003337.636
26609000000256QAM-1.5003437.636
27861000000256QAM0.4005935.084
28621000000256QAM-1.9003637.356
29633000000256QAM0.1003737.356
30639000000256QAM0.7003837.356
31645000000256QAM0.0003937.356
32651000000256QAM-1.2004036.610
OFDM Downstream Overview
ReceiverFFT typeSubcarr 0 Frequency(MHz)PLC lockedNCP lockedMDC1 lockedPLC power(dBmv)
0NANANONONONA
1NANANONONONA
Upstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDBandwidth
138595766ATDMA - 64QAM43.00033200000
230596000ATDMA - 64QAM39.50016400000
323700000ATDMA - 64QAM38.75026400000
OFDM/OFDMA Overview
Channel IndexStatelin Digital AttDigital AttBW (sc's*fft)Report PowerReport Power1_6FFT Size
0DISABLED0.50000.00000.0000-inf-1.00004K
1DISABLED0.50000.00000.0000-inf-1.00004K

 

Which leaves whatever the heck they broke in my area around Dec 1.  Which made an already bad situation worse.  But no matter how many times I call support, I never get to speak to someone that is actually knowledgable.  It's the same old run around and support questions (did you reboot the modem, did you try by passing the router, blah blah) and nothing ever happens.

 

Technican who came out last, checked the lines, tested the connection with his laptop, etc... Nothing was found to be wrong. Called his supervisor, they said they can't do anything and I just have to call in again although nothing will change.

 

Unfortunately Bell doesn't get offer Gigabit in my building just yet (even though I have fiber directly in my unit for the past 6 months!!) but when they do or 3rd party providers have access and will be able to offer FTTH Gigabit I'm out, because what Rogers has done here is disgusting.  I used to have perfectly usable and stable internet even on the 500/20 temp. package... but once they updated my area it's been a complete disaster ever since with ZERO end in sight.

 

I'm Here A Lot
Posts: 6

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

@NOTORIOUSVR I'm plugged directly into the modem, nothing else using the internet and I see the same random packet loss, so it is not related to connection use.

 

As well, since the latest update on my modem my upload speeds have drasticly dropped. I used to average 15-18 mbps up, and now I am lucky if I get 8mbps up.

I Plan to Stick Around
Posts: 13

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial


@andrew8 wrote:

@NOTORIOUSVR I'm plugged directly into the modem, nothing else using the internet and I see the same random packet loss, so it is not related to connection use.

 

As well, since the latest update on my modem my upload speeds have drasticly dropped. I used to average 15-18 mbps up, and now I am lucky if I get 8mbps up.


@andrew8 Well one thing is for sure... it's just bad either way you look at it.  UL speeds for me continue to drop as the day goes on, sometimes like you I'm usually be low 8 mbit, more in the 2-4 mbit range which is completely unaccepable.  Of course as the UL speed drops, so does the DL speed and latency increases to unacceptable levels as well.

 

I've been with Rogers for many, many years and never have I seen this kind of a disaster before.  My speeds were always rock solid until 6-7  months ago and I guess they upsted the CMTS or whatever.

 

Then again around Nov 30/Dec 1 we had a 2 day outage for the entire building (block maybe even?) and things got even worse.  That said it's really hard to tell what is the fault.  Only thing I know for sure is that it's not the cable line from my modem to the box on the street and it's not my hardware (since like you these issues are present even when I am directly connected to my modem with my laptop).

 

Rogers may be in a bad place with the choice of their hardware updates, but seriously it's a real drag to have internet that doesn't even work some parts of the day, EVERY single day for the past few months.  Worst part is it seems like the fixes for the firmwares are focused on wifi and nonsese instead of speed and stability of the actual connection.