FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

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Triple_Helix
I Plan to Stick Around
Posts: 345

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Same here gateway mode.

 

Hardware Version2A
Software Version7.1.1.37

 

2021-05-15_9-56-24.png

rjmaxim
I Plan to Stick Around
Posts: 109

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

@RogersIan 

Was rolled back to .35 this morning. In bridge mode without  modem reboot, speeds across various servers within 50 km in Toronto now more linear and consistent at 900/30. I am pleased and hope it will remain consistent. Thank you !

 

Speed test May 15.jpg

 

 

Alborze
I Plan to Stick Around
Posts: 20

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Okay here's another update, no ethernet connections, typically our wifi with the Coda 4582u Modem is average between 700-850ish speeds, it's now maximum up to 400ish, which means I'm getting speeds of the 500u package when paying for the gigabit package.

 

I've tested ethernet and the same thing is going on, sometimes as low as 150mb?  If possible, is it related to the area node and any maintenance that was done?  I ask because I saw a rogers technician working on the large node for our streets in Stouffville at the end of my road yesterday.  Also now the OFDM/OFDMA has been disabled and our speeds suck.  If possible, @RogersIan can you please also revert me back to the most stable production firmware?

Datalink
Resident Expert
Resident Expert
Posts: 7,251

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

@Alborze can you log into your modem and check the Software (firmware) version that is shown on the STATUS page.  I think most trial users were reverted back to 7.1.1.35 around midnight last night, although there may be a few that might still have 7.1.1.37 loaded.  

 

If you have .35 loaded now, reboot the modem and see if that resolves the data rate issues and restores the OFDM downstream channel.  

 

Did you have an OFDMA (upstream) channel running before and if so, does the reboot restore that channel?

 

You would have to check with Tech Support to determine if there is a work order outstanding for the neighbourhood node for your location.  I'm guessing that Tech Support would have access to that info, but, I wouldn't count on it.  If the reboot doesn't restore the OFDM downstream and OFDMA upstream channel, my guess is that there is additional work to do at the neighbourhood node.  That should be a point of discussion with Tech Support. 



Alborze
I Plan to Stick Around
Posts: 20

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

I am still on .37 after a couple reboots. Prior to our ofdma was enabled and running and speeds where pretty good, seems like something changed without me doing anything.
Triple_Helix
I Plan to Stick Around
Posts: 345

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

@Datalink what's your hardware and  firmware version? How does my Upload Signal strength look to you?

 

Thanks,

 

Mine is still at:

Hardware Version2A
Software Version7.1.1.37

 

Downstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDSignal noise ratio (dB)
1591000000QAM2560.900738.605
2597000000QAM2561.099838.605
3603000000QAM2561.200938.605
4849000000QAM2562.299237.355
5855000000QAM2562.200337.636
6861000000QAM2562.799437.636
7579000000QAM2560.900538.605
8585000000QAM2560.200638.605
9279000000QAM256-5.200137.636
10609000000QAM2561.5991038.983
11615000000QAM2562.2001138.605
12621000000QAM2562.7001238.983
13633000000QAM2560.7991338.605
14639000000QAM2560.7001437.636
15645000000QAM2560.7991537.636
16651000000QAM2562.0001638.605
17657000000QAM2561.7001738.605
18663000000QAM2562.0001838.983
19669000000QAM2562.7001938.605
20675000000QAM2562.2992038.605
21681000000QAM2562.0992138.605
22687000000QAM2562.2002238.605
23693000000QAM2561.9002338.983
24699000000QAM2562.2992438.605
25705000000QAM2561.4002538.605
26711000000QAM2560.7002637.355
27717000000QAM2560.4002737.636
28723000000QAM2561.0992837.636
29825000000QAM2560.9002937.636
30831000000QAM2561.5993037.636
31837000000QAM2561.2993137.355
32843000000QAM2561.7003237.636
OFDM Downstream Overview
ReceiverFFT typeSubcarr 0 Frequency(MHz)PLC lockedNCP lockedMDC1 lockedPLC power(dBmv)
0NANANONONONA
14K275600000YESYESYES-3.400002
Upstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDBandwidth
12590000064QAM50.52026400000
23870000064QAM51.77046400000
33230000064QAM50.27036400000
42110000064QAM49.26013200000
50QAM_NONE----1600000
60QAM_NONE----1600000
70QAM_NONE----1600000
80QAM_NONE----1600000
OFDM/OFDMA Overview
Channel IndexStatelin Digital AttDigital AttBW (sc's*fft)Report PowerReport Power1_6FFT Size
0OPERATE0.208810.69539.600057.281549.50002K
1DISABLED0.00000.00000.00000.00000.00002K

 

Datalink
Resident Expert
Resident Expert
Posts: 7,251

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

@Alborze without the OFMD downstream channel running, the modem should still run gigabit speeds without any difficulty.  You really shouldn't be able to tell the difference, with OFMD downstream or without OFDM downstream.  The only exception that I can think of would be a situation where the neighbourhood node would be running with a majority of connected modems running DOCSIS 3.0 QAM channels, where they don't have the ability to run a DOCSIS 3.1 OFDM channel.  That would be dependent on the mix of modems connected to the neighbourhood node. 

 

I'm surprised that you're still on .37.  Perhaps Rogers is doing this by CMTS, or groups of CMTS connected modems every night until everyone is rolled back to .35.

 

If you have an OFDM downstream channel running but no OFDMA upstream channel running that wouldn't surprise me as there is obviously a problem with the OFDMA upstream channel, either with the neighbourhood equipment or with the processing of the OFDMA waveform and data at the modem and/or CMTS.  There's been no public announcement from Rogers but, there's obviously an issue that they're trying to sort out. 



Datalink
Resident Expert
Resident Expert
Posts: 7,251

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

@Triple_Helix your upstream signal levels are too high.  Unfortunately Rogers won't do anything until the upstream QAM channels reach 52 dBmV, and, you have one channel that's almost there.  The mystery at this time is whether or not the OFDMA upstream channel is within specs. 

 

Send a message to @CommunityHelps asking @RogersAndy @RogersTony or @RogersMoin to check the upstream OFDMA Mibs.  Thats a breakdown of the OFDMA channel into sub-channels, each with its own signal level and Signal to noise ratio.  Tech Support Tier 1 techs don't have access to that data, so, there's no point calling Tech Support.  However, Tech Support Tier II techs do have access to that data, so, its either the moderators, or Tech Support Tier II techs that can check the OFDMA upstream channel.  The Tier I techs only have access to a single line of data which lumps all of the sub-channels into one data line so you really can't tell whats going on within the OFDM or OFDMA channel and I wouldn't presume that the channel signal levels are flat, from beginning to end.  The QAM channels aren't, although they should be and I've seen some pretty crazy signal levels from numerous customers.  

 

Your downstream QAM data looks ok, and I'm guessing that the OFDM channel should be ok as well.  Its the same situation for the OFDM downstream data, the moderators, or Tech Support Tier II techs that can check the OFDM downstream channel.

 

Are you using a splitter or powered amplifier on your cable system?  That would be located at the point where the external cable connects to the internal house cables.  I'm wondering why you have such a huge discrepancy between the downstream levels which are ok and the upstream levels which are near the failure point in terms of the maximum upstream power levels. 

 

I'm on:

Hardware Version 2A
Software Version 7.1.1.35

 

I was running .37 without any problems, with the modem in Bridge mode.  That was rolled back last night just after midnight to .35. 



rjmaxim
I Plan to Stick Around
Posts: 109

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

24hrs after rollback to .35.....System still stable and consistent @ mean of 875/30.
Dwn/Up stream channels look OK, I think?  No issues so far.😀 😀 😀!

 

Modem :  V 1A

S/W :  7.1.1.35

Speed test May 16.jpg

Downstream Overview

Port ID

Frequency (MHz)

Modulation

Signal strength (dBmV)

Channel ID

Signal noise ratio (dB)

1

591000000

QAM256

3.299

7

38.983

2

597000000

QAM256

3.200

8

38.983

3

603000000

QAM256

3.200

9

38.605

4

849000000

QAM256

2.299

2

38.983

5

855000000

QAM256

2.599

3

38.605

6

861000000

QAM256

3.200

4

38.983

7

579000000

QAM256

2.799

5

38.605

8

585000000

QAM256

3.099

6

38.983

9

279000000

QAM256

1.799

1

38.983

10

609000000

QAM256

3.500

10

38.983

11

615000000

QAM256

3.400

11

38.605

12

621000000

QAM256

3.400

12

38.983

13

633000000

QAM256

3.700

13

38.983

14

639000000

QAM256

4.099

14

38.605

15

645000000

QAM256

4.500

15

38.983

16

651000000

QAM256

4.500

16

38.983

17

657000000

QAM256

4.599

17

38.605

18

663000000

QAM256

4.900

18

38.983

19

669000000

QAM256

5.000

19

38.983

20

675000000

QAM256

4.800

20

38.983

21

681000000

QAM256

4.800

21

38.983

22

687000000

QAM256

4.699

22

38.605

23

693000000

QAM256

4.199

23

38.983

24

699000000

QAM256

4.000

24

38.605

25

705000000

QAM256

3.700

25

38.983

26

711000000

QAM256

3.299

26

38.983

27

717000000

QAM256

3.799

27

38.983

28

723000000

QAM256

4.000

28

38.983

29

825000000

QAM256

3.200

29

38.983

30

831000000

QAM256

3.500

30

38.605

31

837000000

QAM256

2.700

31

38.605

32

843000000

QAM256

2.099

32

38.605

OFDM Downstream Overview

Receiver

FFT type

Subcarr 0 Frequency(MHz)

PLC locked

NCP locked

MDC1 locked

PLC power(dBmv)

0

NA

NA

NO

NO

NO

NA

1

4K

275600000

YES

YES

YES

1.099998

           

 

Upstream Overview

Port ID

Frequency (MHz)

Modulation

Signal strength (dBmV)

Channel ID

Bandwidth

1

32300000

64QAM

45.270

3

6400000

2

38700000

64QAM

45.770

4

6400000

3

21100000

64QAM

44.760

1

3200000

4

25900000

64QAM

45.020

2

6400000

5

0

QAM_NONE

-

---

1600000

6

0

QAM_NONE

-

---

1600000

7

0

QAM_NONE

-

---

1600000

8

0

QAM_NONE

-

---

1600000

OFDM Downstream Overview

Receiver

FFT type

Subcarr 0 Frequency(MHz)

PLC locked

NCP locked

MDC1 locked

PLC power(dBmv)

0

NA

NA

NO

NO

NO

NA

1

4K

275600000

YES

YES

YES

1.099998

 

Upstream Overview

Port ID

Frequency (MHz)

Modulation

Signal strength (dBmV)

Channel ID

Bandwidth

1

32300000

64QAM

45.270

3

6400000

2

38700000

64QAM

45.770

4

6400000

3

21100000

64QAM

44.760

1

3200000

4

25900000

64QAM

45.020

2

6400000

5

0

QAM_NONE

-

---

1600000

6

0

QAM_NONE

-

---

1600000

7

0

QAM_NONE

-

---

1600000

8

0

QAM_NONE

-

---

1600000

OFDM/OFDMA Overview

 

Channel Index

State

lin Digital Att

Digital Att

BW (sc's*fft)

Report Power

Report Power1_6

FFT Size

0

DISABLED

0.0000

0.0000

0.0000

0.0000

0.0000

2K

1

DISABLED

0.0000

0.0000

0.0000

0.0000

0.0000

2K

Triple_Helix
I Plan to Stick Around
Posts: 345

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

I was pushed back, but didn't ask to be.

 

1105/17/2021 06:55:3069010100NoticeSW Download INIT - Via NMS
1205/17/2021 06:56:3869011100NoticeSW download Successful - Via NMS

 

 

System Information

This menu displays general information of the device

 

Hardware Version2A
Software Version7.1.1.35