We are currently offering our users an exclusive opportunity to participate in an upcoming trial of the new firmware for our Rocket Wi-Fi Modem (CGN3ACR, CGN3AMR and CGN3ACSMR) and Rocket Gigabit Wi-Fi Modem (CGN3552 and CODA-4582). For details of this program, please see this thread.
This thread will be used for feedback regarding the firmware. We've invited @RogersSergio, @RogersSyd & @RogersBob from our Networking team to participate in this thread. Your feedback is very valuable and will be used to enhance the firmware before it is released publicly.
Thank you for your continued feedback and support.
I'm on the .33 firmware (Hardware revision 2A) running in gateway mode with minimal changes from default. I'm getting random drops shown below around 2-3 times per day. I can see the connection dropping from two separate machines on my network with the exact same time/pattern as follows:
1) Machine 1 - Wired directly into the modem/router
2) Machine 2 - Wired into the modem/router via an intermediate switch;
How do I get this fixed? I cringe to think about calling Rogers support with this but I believe I have a smoking gun in terms of evidence that there's a problem with the modem/router or the upstream connection.
Well I had Rogers visit on Friday and they put some filters on my line to get the signal strength weakened a bit (apparently it was too strong). I also had the modem swapped out - it was on the .32 firmware and then a day later upgraded to .33.
All looked ok but as of yesterday I started seeing the 30 second to 1 min connection drops again...a couple of times a day but annoying for sure as it impacts VoIP calls for work and online gaming. I'm convinced that it's either the firmware or something upstream.
I've tried both gateway/router mode and bridge mode. Same exact problems replicated on multiple computers.
Christmas has come early!
We are expecting a new version of code for the CODA-4582 next week.
Patches in this build include:
-VPN stability improvements
-NAT Loopback fix
-Managed Router fixes
We will look to push this code our to those of you in the trial group after a few days of validation testing.
I had a modem on the .33 firmware and despite it being given to me brand new it had been cutting out every 5 mins for about 30 seconds. I swapped modems at the store to a very used looking one and it it's on the same firmware and hardware version but no problems so far!