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FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

RogersMargaret
Community Manager (Retired)
Community Manager (Retired)

Hello Community,

 

We are currently offering our users an exclusive opportunity to participate in an upcoming trial of the new firmware for our Rocket Wi-Fi Modem (CGN3ACR, CGN3AMR and CGN3ACSMR) and Rocket Gigabit Wi-Fi Modem (CGN3552 and CODA-4582). For details of this program, please see this thread.

 

This thread will be used for feedback regarding the firmware.  We've invited @RogersSergio@RogersSyd & @RogersBob from our Networking team to participate in this thread.  Your feedback is very valuable and will be used to enhance the firmware before it is released publicly.

 

Thank you for your continued feedback and support.

4,906 REPLIES 4,906

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

@ffdhfhf sorry, don't have any idea if Rogers will allow access to read-only SNMP.  Thats a question for @RogersIan.  Same goes for the rise in the upstream power levels with version 7.1.1.32 loaded.  Is this a math error by chance?  Yet another question for @RogersIan.



Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Davedes
I'm Here A Lot

Hey Folks,

 

How do I go about getting version 7.1.1.32 loaded on my CODA modem?  I'm running 36T8 now.

 

Thanks

Dave

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Hello, @Davedes.

 

Thank you for your interest in the 7.1.1.32 firmware version. As mentioned by @RogersIan, in the post 4439 of this thread; you have to be already on 7.1.x.x version, to get the 7.1.1.32 version. Since you are running the stable production firmware, we can enrol you in the firmware trial. 

 

Please send a private message to @CommunityHelps with the subject line Rogers WiFi Modem Firmware Trial. A member of our team will be in contact with you and provide you with further instructions.

 

Cheers,

RogersMoin

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

MisterPinst
I Plan to Stick Around

I have the same issue...modem upgraded to 7.1.1.32 and local NAT hairpin stopped working. When on the LAN, I can't resolve a site hosted at my own public IP address (either my DDNS FQDN or the public IP address itself). When I'm off the LAN, I can access my own IP address / DDNS FQDN with no problems.

 

I've been using the previous firmware 2.0.1036T6 up until this morning when it auto-updated. Everything was working perfectly until then. I also notice that this firmware removed the DDNS option for "no-ip" which is also disappointing as I am using them for DDNS.

 

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

MisterPinst
I Plan to Stick Around

Hi all - I see that my post #4477 has been marked as a 'solution'. Just to be clear - this hasn't been solved for me. I'd love to see an update from someone at Rogers to understand if NAT loopback will be added in versions beyond 7.1.1.32. This is a fairly simple question to ask as I'm sure that they are aware of it.

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

adri21
I've Been Here Awhile
@MisterPinst Thanks for bubbling this up. I saw it showed “solved” too and I was confused. I’m having the same problem and it has made various services I use no longer work properly (my home security cameras, etc.)

Can someone from Rogers please let us know what the status of this issue is and when we can expect to have NAT loopback working again?

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

RogersIan
Product Manager
Product Manager

 

@adri21  @MisterPinst  we have raised the NAT loopback issue with our vendor.

Currently I don't have an eta on when the fix will be implemented, will provide more info when I have it.

 

RogersIan

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

MisterPinst
I Plan to Stick Around

That's great news @rogerslan. Thanks for acknowledging this issue and looking into it with the vendor.

Looking forward to hearing about your progress on this...

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

jayrabbit
I've Been Here Awhile

I'm having a bunch of connectivity issues related to 7.1.1.32.

 

The modem "disconnects" frequently: not from the Internet - from the whole network.  When it does, DHCP isn't working and it won't renew IP addresses.  The DNS server is also buggy.  Previously, you could specify manual DNS server settings to a remote IP (I use Cloudflare's 1.1.1.1 and 1.0.0.1) and it didn't matter if a client computer had a static IP or not, but would still look upstream for a DNS server and get it from the modem.  The option to offer DNS proxy for manual DNS is no longer present either, which is what I used to use.  Now it seems like any static IP device needs to have DNS specificed manually on it.  IPv6 DNS is no longer present as an option although it looks like this was an expected change in the current firmware.

 

Also, Reserve IP's can no longer be specified outside of the DHCP Range, despite what the subnet is set to, whereas before the modem would accept any valid IP within the subnet.

 

This started happening at ~2:30 Tuesday morning for me.  That whole day, both DHCP devices and static IP devices on my network would experience a disconnection from the network where the modem would not issue DHCP IP's, nor would it show any kind of Internet connection.  The modem lights DID NOT indicate that it was rebooted.

 

On Wednesday, I had a technician come and replace a 3db attenuator inside my home with a "reverse tap" outside, and even replaced the modem with another CODA w/ the same hardware revision and firmware.  I'm seeing errors and warnings in the logs.  But someone please explain how 2 separate modems will not respond to DHCP IP address renewals to any *wired Ethernet* or wireless computers or devices when it appears to be on and NOT in a reboot state, whether the Internet is connected or not.  Shouldn't the DHCP server ALWAYS function on the modem?  This has NEVER been an issue with a CODA modem prior to this week, nor to any router that I've ever seen (aside from Bell's, which reboot if they don't detect an Internet connection).

 

I've been using custom settings with my modem since I got Rogers, and since this problem started happening, I tried hard resetting the (previous) modem, as well as the current replacement, and running with the default settings with all dynamic IP's, and it's still showing the same problem.  I suspect there's more to it than just blaming a faulty Ethernet cable considering it affects every PC and device in my home, and I'm reading about numerous issues lately about similar problems.  Maybe someone should look at possible firmware bugs.

 

Here's a bunch of info from the modem:

 

 

System Information

This menu displays general information of the device

 

Hardware Version 1A
Software Version 7.1.1.32
Gateway Serial Number 9999999 (obfuscated for privacy)
HFC MAC Address 9999999  (ditto)
System Time 2020-07-09 17:23:08
Time Zone UTC-05:00 Eastern Time(US & Canada)
LAN Up Time 000 day 01h:03m:02s
WAN IP Address  
WAN Receiving 72.52M Bytes
WAN Sending 12.20M Bytes
Private LAN IP Address 10.0.0.1/8
LAN Receiving 28.84M Bytes
LAN Sending 42.55M Bytes
WAN Up Time 000 day 01h:03m:25s

 

DOCSIS WAN

This menu displays both upstream and downstream signal parameters

DOCSIS Overview
Network Access Permitted
IP Address  
Subnet Mask 255.255.252.0
Gateway IP Address  
DHCP Lease Time 😧 6 H: 18 M: 42 S: 41
Downstream Overview
Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID Signal noise ratio (dB)
1 597000000 QAM256 -2.799 8 38.983
2 849000000 QAM256 -2.200 2 38.605
3 855000000 QAM256 -2.700 3 38.605
4 861000000 QAM256 -3.500 4 38.605
5 579000000 QAM256 -2.799 5 38.605
6 585000000 QAM256 -2.599 6 38.983
7 591000000 QAM256 -2.599 7 38.983
8 279000000 QAM256 -4.700 1 38.605
9 603000000 QAM256 -2.799 9 38.983
10 609000000 QAM256 -2.799 10 38.983
11 615000000 QAM256 -2.400 11 38.983
12 621000000 QAM256 -1.900 12 38.983
13 633000000 QAM256 -2.099 13 38.983
14 639000000 QAM256 -2.099 14 38.983
15 645000000 QAM256 -2.500 15 38.605
16 651000000 QAM256 -2.000 16 38.983
17 657000000 QAM256 -2.299 17 38.605
18 663000000 QAM256 -2.200 18 38.605
19 669000000 QAM256 -2.099 19 38.983
20 675000000 QAM256 -2.200 20 38.605
21 681000000 QAM256 -2.200 21 38.983
22 687000000 QAM256 -2.400 22 38.983
23 693000000 QAM256 -2.700 23 38.605
24 699000000 QAM256 -2.000 24 38.605
25 705000000 QAM256 -2.099 25 38.605
26 711000000 QAM256 -2.099 26 38.983
27 717000000 QAM256 -1.900 27 38.605
28 723000000 QAM256 -2.299 28 38.605
29 825000000 QAM256 -2.000 29 38.605
30 831000000 QAM256 -1.799 30 38.983
31 837000000 QAM256 -1.900 31 38.983
32 843000000 QAM256 -2.099 32 38.983
OFDM Downstream Overview
Receiver FFT type Subcarr 0 Frequency(MHz) PLC locked NCP locked MDC1 locked PLC power(dBmv)
0 NA NA NO NO NO NA
1 4K 275600000 YES YES YES -4.700001
Upstream Overview
Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID Bandwidth
1 30596000 64QAM 47.020 3 6400000
2 36996000 64QAM 47.020 4 6400000
3 22100000 64QAM 46.010 1 3200000
4 25300000 64QAM 46.010 2 3200000
5 0 QAM_NONE - --- 1600000
6 0 QAM_NONE - --- 1600000
7 0 QAM_NONE - --- 1600000
8 0 QAM_NONE - --- 1600000
OFDM/OFDMA Overview
Channel Index State lin Digital Att Digital Att BW (sc's*fft) Report Power Report Power1_6 FFT Size
0 DISABLED 0.0000 0.0000 0.0000 0.0000 0.0000 2K
1 DISABLED 0.0000 0.0000 0.0000 0.0000 0.0000 2K

 

 

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

I am also experiencing the NAT Loopback issue, where all of my internal services are unavailable from inside my  network. This is extremely frustrating and disappointing and I urge you to deploy a fix as soon as possible.

 

The lack of communication regarding this issue is also disappointing, I spent two hours trying to debug this issue before stumbling upon this thread. There is a great deal of room for improvement both on the firmware dev side and the communication side from Rogers.

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

blues_clues
I Plan to Stick Around

I am not too sure what our worth is on this thread anymore as firmware is being rolled out with bugs this group has identified.

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

jayrabbit
I've Been Here Awhile

I've ordered a (expensive) router which should be here on Monday sometime and I plan to put the modem in bridge mode to see if it's just network related, or if the whole modem is stalling out.  From what I've seen on a few other message threads here, I'm not hopeful that bridge mode will fix this.

 

Here's another bug that I'm noticing:  Disabling DNS Proxy under the Auto section of DNS still forwards the modem IP to clients even after a modem reboot and doesn't forward the external Rogers DNS server IP's (I forget what they are - 64.71.whatever I think).  This is horribly broken.

 

I talked to a technician again about these issues and he said he can offer a roll-back to one of the CGN3 models which don't run the same firmware code.  One of these will work for me because I'm only on 150Mbps service and those are certified for plans up to that speed (although the modem hardware itself can actually do Gigabit connections according to Hitron).

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Pir8pete
I'm Here A Lot

you rogers people want feed back here's feed back;

 

with the new firmware update 7-32 the modems http gets unreachable every time, was on T8 and it was fine

 

[code]

The connection has timed out

The server at 192.168.100.1 is taking too long to respond.

The site could be temporarily unavailable or too busy. Try again in a few moments.
If you are unable to load any pages, check your computer’s network connection.
If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the Web.

[/code]

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

MisterPinst
I Plan to Stick Around

+1 to this issue as well on the new 7.1.1.32 firmware in bridged mode.

 

It would be reachable for a day or two, then seemed to take a while to reach, and then after a few days I couldn't bring up anything when trying to reach 192.168.100.1. I received the same error messages as Pir8pete.

 

When the router is in gateway mode I can reach it fine after 10 days and counting (knock wood).

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

jayrabbit
I've Been Here Awhile

Ya it's definitely network-related.  I got my new router set up and the CODA modem in bridge mode (disabled Residential Gateway Function and is no longer accessible via 192.168.0.1 address - is now forwarding the WAN IP directly to the router) and it seems to be good so far.  Previously, some days I could only go like 5 minutes after a modem reboot before the network would completely disconnect on Ethernet computers ("no network access" in Windows - not just "no internet") because the router functionality of the modem would just drop out altogether, on and off again.  A few weeknights last week were the worst times for it.

 

I'm using a Ubiquiti Dream Machine as my router now.  Expensive, but has so many good options for monitoring network activity.  Ubiquiti has them on sale cheaper than most other online retailers, at $400CAD.  It doesn't have native DNS-over-HTTPS/TLS though, but it's a frequently requested feature for Unifi OS (the controller's Linux-based OS UI), so I'm hoping they add it eventually.

 

Just out of curiosity, what is Rogers' policy on DNS privacy?  Do they sell, monetize, or otherwise provide the DNS realtime searches or search history of customers (home, or business) to third-parties, outside of the scope of providing Internet services that require DNS?

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

duckrabbit
I've Been Here Awhile
I'm glad I found this post to confirm there is an issue with the latest firmware version regarding NAT loopback and that I didn't mess something up locally. Any update on when this might get fixed?

Also, it seems that on the DDNS settings page for the 4582U, you cannot set a DDNS provider other than the 6 provided. I am using freedns.afraid.org and previously had been able to manually enter the information needed to automatically update my DNS information. This no longer works. It isn't a huge issue for me as I can do the same with a script on my computer, but curious if this ability will be added back to the firmware or if only the 6 predefined entries will remain?

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

I have both of the same issues... rogers where are we at with the fix for 2 issues that shouldn't even be issues if you knew how to properly release firmware updates?
How on earth can a company release a broken update and then 2 months later its still not fixed... SHAME

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

sgobiraj
I Plan to Stick Around

I am also having the same issue as others. The modem was super stable in bridge mode without a reboot for months on 36T8. I consistently got the advertised speed and low ping times of 5-8ms. Ever since I got upgraded to 7.1.1.x the modem has become sluggish. The internet speed starts to slow down and the ping times go into the 100-200ms range. Sometimes the pings timeout all together resulting in a total loss of internet. The 192.168.100.1 management interface becomes unreachable. Once you reboot the modem everything is fast like it was on 36T8. After a few hours or days it starts acting up again. I've even tried a factory reset. The only way to fix this is via a reboot of the modem. I've brought this up twice to the tech support staff and they say "firmware can't slow a connection down" as if they are software engineers. I'm an engineer and dumbfounded at how flawed that statement is. Their initial "fix" was to put it into gateway mode which means I'm going to get double NAT'd and going through two firewalls. I said I can't settle for gateway mode and then they say they need to send a tech. The problem is once the modem is rebooted it will be snappy again and will take hours to days to get back into that bad state. So I don't know what good a tech would do in this situation. The thing they don't seem to understand is that it was super stable on 36T8 and the only variable here is this huge firmware upgrade. How does this not raise any alarm bells?

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

vari
I've Been Here Awhile

Rogers modem/router details:

CODA-4582U

Hardware Version 1A
Software Version 7.1.1.32

 

NAT hair pinning / loopback used to work flawlessly on my network. I.e. I could use my public IP plus port number to view my security cameras (relevant ports were forwarded on the rogers router). It was working up to at least May2020, however when I checked them 2 weeks ago (and even now) I could no longer use the public IP to access the cameras. All relevant ports are forwarded and if I access the cameras from a different network, it works fine so its definitely an issue with NAT hair pinning / loop back on the CUDA-4582U.  

 

I've never had to configure anything apart from ports to get everything to work in the past so I suspect that the router had a software update sometime after May 2020 or Rogers has changed something on their network which caused this to stop working. Any help in restoring the NAT loopback feature would be really appreciated! 

(I've taken a look at the settings in the router but nothing seems relevant to NAT loopback as far as I can tell).

 

 

 

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

duckrabbit
I've Been Here Awhile
This isn't a fix, but if you are able to setup a VPN connection from your computer to a provider outside your home network, you can bypass the NAT loopback issue. The router thinks you are outside your home network in this case and you can then access the public IP. Not ideal, but at least it works. Fixing the firmware would be a better route.

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

vari
I've Been Here Awhile

Thanks for the suggestion, but using a VPN is not a viable solution for me (especially when I usually check the cameras using my phone and I'd rather not deal with setting up a VPN on my phone).

 

Frankly, I'm surprised Rogers is fine with upgrading firmware for customer's devices when they have not enrolled in any beta program and the lack of communication with respect to a "Known Issues" page anywhere is rather ridiculous. I've wasted sooo many hours across several days resetting various things, reconfiguring stuff to try and find a solution to the NAT hairpining problem that appeared out of the blue. I'm also in the tech industry, and software updates / improvements to devices are common. Naturally there will be bugs but that's why you have testing, and you need to communicate with users about the known issues. At the very least give them the option to not update until issues are resolved. I'm disappointed with the way Rogers is handling this and really hope that they use this as a learning to experience to make real changes to how they handle firmware updates. I shouldn't have to read a 400+ page forum post to find out that a recent firmware update (which doesn't really seem like its even out of beta given this post's title and initial purpose) caused the issue I was running into.

 

Does anyone know how I can revert back to the old firmware? And how I can prevent automatic firmware upgrades in the future (or at least be notified of the fact that the firmware is going to update so that I'm not blindsided by things breaking after an update that I knew nothing about 😒)?