05-31-2016 08:42 AM - last edited on 03-14-2018 04:23 PM by RogersRoland
We are currently offering our users an exclusive opportunity to participate in an upcoming trial of the new firmware for our Rocket Wi-Fi Modem (CGN3ACR, CGN3AMR and CGN3ACSMR) and Rocket Gigabit Wi-Fi Modem (CGN3552 and CODA-4582). For details of this program, please see this thread.
This thread will be used for feedback regarding the firmware. We've invited @RogersSergio, @RogersSyd & @RogersBob from our Networking team to participate in this thread. Your feedback is very valuable and will be used to enhance the firmware before it is released publicly.
Thank you for your continued feedback and support.
06-05-2020 02:00 PM
Good news in a sense, we have replicated the GUI login screen failing to load and sluggish response while in bridge mode on 184.108.40.206. and provided the details to our vendor.
Thank you for bringing it to our attention.
Correction on the event logs intermittently going blank issue, the fix was not applied in .32, but I understand a fix is in hand and should be in the next build.
06-08-2020 09:06 PM
06-09-2020 09:06 AM - edited 06-09-2020 09:06 AM
06-09-2020 11:30 AM
Looks like the frame broadcast bug affecting my WiFi Plug devices on the 2.4Ghz network is rearing its ugly head again.
06-10-2020 03:03 PM - last edited on 06-10-2020 03:11 PM by RogersJo
Coincidence or not? Hitron CGN3ACR updated last night to 220.127.116.11T2 and presto...downstream channel signals dropped around 3dBm. Not outside -7..+7dBm range (but close to -5), however throughput is affected.
What would it take to get a CODA instead? Tired of rebooting this one every 2 days (good thing I have it on a smart switch that is programmed to do just that).
Ignite 300u if that matters.
06-10-2020 03:35 PM
On the CGN3AC on 18.104.22.168 today trying to login to GUI it's failing. I will reboot the modem tomorrow am to see if that recovers it. Never had issues in the past with GUI failing and modem is in bridge mode. I can ping the 192.168.100.1, simply get can't connect.
When I was downgraded t o22.214.171.124T2 and upgraded again, had no issues to login so reporting on a potential issue with this version for GUI failure after a set period of time when the modem is up and running.
06-10-2020 05:45 PM
Able to login to GUI via HTTPS which is great. Not sure if this firmware removed the ability via HTTP?
06-11-2020 12:16 PM
Anyone from Rogers care to chime in...besides moderating the modem appellation?
Today I noticed that upstream signals increased by 5-6 dBm and my downstream dropped another 1dBm..close to -7 now.
The ONLY change since beginning of the month is this firmware update - I know, makes no sense if it has nothing to do with signal reading or tuning - but I am getting 110-120Mbps today vs 450+ at the beginning of the month.
If it's not this horrible modem (and we can only rule that out by replacing it with a CODA) than something coincidentally happened to the line. What are odds...been on cable for 10 years at this address.
I started to regret choosing the convenience of staying with Rogers instead of taking the plunge and going with the recently installed Bell fiber.
06-12-2020 05:49 PM
It used to work fine for months. Problem started Around June-8-2020, by Rogers updating firmware of router.
I have web resource running within network for which I have port forward setup e.g.: 443 to 443 to local IP address.
That machine is exposed to the internet via dynamic DNS- URL duckdns.org e.g.: xxxx.duckdns.org
I cannot access my resource: https://xxxx.duckdns.org from with-in home network
But same thing works fine when I am accessing form outside of home network
Things I already tried:
Router factor re-set
Use WIFI band steering on router
Try accessing using LAN port on back of router
06-13-2020 09:12 PM
@CstmrAlwayWrong this may be the result of updating the modem to firmware version 126.96.36.199 and now to 188.8.131.52. If you log into the modem you can check the Software (firmware) version shown on the STATUS page. That page is displayed automatically when you log into the modem. The previous version was 184.108.40.206T6.
06-15-2020 11:29 AM
Looks like 220.127.116.11 is being rolled out to production CODAs.
06-15-2020 03:19 PM - edited 06-15-2020 03:22 PM
It says : Software Version 18.104.22.168.
As soon as they update to this version, problem started. I think router cannot handle NAT Loop back or Hairpin NAT, not sure what they call in rogers. below is history:
1. problem started in first week of JUNE-2020
2. But at same time, Internet also stopped working intermittently
3. call Tech support, they replaced the Modem (for intermittently internet problem, not related to NAT )
4. New modem worked for 3 days for NAT Loop back or Hairpin NAT
5. ON 11th or 12th June new Modem also got updated with new Firmware, and Same problem of NAT Loop back started again.
General Internet is working.
06-16-2020 12:21 AM
@CstmrAlwayWrong version 22.214.171.124 is built on a new kernel, so there is a very good chance that the NAT loopback or Hairpinning was not included in this version. That's a problem that Intel may have to resolve. @RogersIan will have to look at this and ask Hitron to determine what the problem is.
06-19-2020 09:55 PM
@RogersIanNot sure if it's coincident but since the 126.96.36.199 the modem has reset. Originally it was related to server downgrading to production firmware and than corrected to re-install the trail.
However, I than had issues a week or so with http login that was not responsive and two days later I noticed the modem must have restarted as uptime was 2 days and today evening at around 9 pm the internet went down and had the green light flashing up arrow and stayed that way for a long time. Once I disconnected the power and connected, modem came back online. This maybe related to work in area to address congestion or something but appreciate you look into it. If the modem gives another issue of reboot or login to GUI will request you put me back to 188.8.131.52. Please keep me posted.
06-22-2020 10:39 AM
06-23-2020 10:52 AM - edited 06-23-2020 11:08 AM
184.108.40.206 Just got rolled out to Production, hope the new (Linux) kernel being used might expose more features, like Wireguard for VPN use if Hitron went more bleeding edge kernel 🙂 now that would be great to expose on the modem UI!
Though I'm on the beta program, I assume Rogers suspended beta builds during our current pandemic for obvious reasons.
@Datalink are there plans to expose read-only SNMP support or thats been scrapped? It would be nice if that was still planned.
I did notice my Upstream channels (maybe unrelated) have recovered signal from being in the low 30s now to 39/40 DBmV along with listing unused channels:
|Port ID||Frequency (MHz)||Modulation||Signal strength (dBmV)||Channel ID||Signal noise ratio (dB)|
|Receiver||FFT type||Subcarr 0 Frequency(MHz)||PLC locked||NCP locked||MDC1 locked||PLC power(dBmv)|
|Port ID||Frequency (MHz)||Modulation||Signal strength (dBmV)||Channel ID||Bandwidth|
06-23-2020 10:30 PM - edited 06-23-2020 10:44 PM
I'm having the exact same problem as @CstmrAlwayWrong where NAT loopback is no longer working on 220.127.116.11. Does anyone know when the next release is planned and if there will be a fix for the NAT loopback issue?
06-26-2020 11:04 PM
I have a CODA-4852 at latest production firmware
I'd like to sign up for trial program, so I can try the new firmware. Please let me know what I have to do to upgrade to latest trial version of the firmware.
06-27-2020 10:49 PM
Welcome to the community! Thanks so much for reaching out to us @CommunityHelps, we'll be happy to assist you there.
06-28-2020 09:49 PM
06-28-2020 09:59 PM