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FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

RogersMargaret
Community Manager (Retired)
Community Manager (Retired)

Hello Community,

 

We are currently offering our users an exclusive opportunity to participate in an upcoming trial of the new firmware for our Rocket Wi-Fi Modem (CGN3ACR, CGN3AMR and CGN3ACSMR) and Rocket Gigabit Wi-Fi Modem (CGN3552 and CODA-4582). For details of this program, please see this thread.

 

This thread will be used for feedback regarding the firmware.  We've invited @RogersSergio@RogersSyd & @RogersBob from our Networking team to participate in this thread.  Your feedback is very valuable and will be used to enhance the firmware before it is released publicly.

 

Thank you for your continued feedback and support.

4,921 REPLIES 4,921

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

ablatt
I plan to stick around

Can you explain what you mean by:

 

"The upgrade from 2.0 to 7.1 is a substantial change in the modem as it has a new sdk and with each modem we have 1 opportunity for a true "first time" upgrade experience."

 

I am trying to understand the update and rollback process between 2.0 and 7.1 firmware versions.

 

Once you update from 2.0 to 7.0 can you truly revert completely back to 2.0, even after a factory reset?  I mean to exactly how it was before the update to 7.0.  Or has some component been irreversibly updated?

 

And if you can rollback to 2.0 can you go fully back to 7.0 without issues?  And here I mean to 7.0 as it was when you "first" updated to it, and before you rolled back.

 

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

ablatt
I plan to stick around

@RogersIan 

 

These questions are for you.  I think it would clear some things up.

 

Can you explain what you meant in an earlier post when you said:

 

"The upgrade from 2.0 to 7.1 is a substantial change in the modem as it has a new sdk and with each modem we have 1 opportunity for a true "first time" upgrade experience."

 

I am trying to understand the update and rollback process between 2.0 and 7.1 firmware versions.

 

Once you update from 2.0 to 7.0 can you truly revert completely back to 2.0, even after a factory reset? I mean to exactly how it was before the update to 7.0. Or has some component been irreversibly updated?

 

And if you can rollback to 2.0 can you go fully back to 7.0 without issues? And here I mean to 7.0 as it was when you "first" updated to it, and before you rolled back.

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

JohnBeaudin
I'm a senior contributor

@RogersIan

 

So far 7.30

 

Wired: much lower results on speedtest and a lot lower download speed overall ( from 40-60 mb/s to 5-10 mb/s on battle.net servers) Internet is however stable and I don't need to reboot the modem as often as with the previous firmware.

 

WIFI: This is where things gets a bit more ugly both 2.4g and 5g are doing very poorly, 5g is barely usable and 2.4 is unstable and also speed is a lot lower compared to previous firmware.

 

Are we making any progress to get these issues fixed on a next firmware soon?

 

 

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

RogersIan
Product Manager
Product Manager

 

@RyzenFXHave you experienced the GUI login issue since the upgrade last week?

 

@ablatt  Correct, there are changes which occur in the modem on the upgrade to 7.1 which are irreversible which is why we would rather not roll a modem back to 2.0 code.

 

@JohnBeaudinYou previously mentioned your Wi-Fi issues are across all devices, do you notice them more on one make/model then another? Does changing the channels make a difference?

 

thanks,
RogersIan

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

fd123
I plan to stick around

Firmware: 7.1.1.30

Speeds are pretty bad.   Gigabit, performing much worse that the pretty solid 36T6 previous firmware.  Speeds down from 940Mbps to 400-780Mbps and up from 32.76Mbps to 10-24Mbps and when hitting the higher looks like it's really fighting to get to it.    

 

Save us... 😉

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Greetings @fd123!

 

Should you be experiencing slow speeds, we really should run some tests and troubleshoot with you. I want to eliminate other technical issues as the culprit before we lean towards the firmware as being at fault.

 

Please PM us @CommunityHelps for further support. If you're not familiar with our PMing process, you can find instructions here.

 

Regards,

RogersCorey

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

ablatt
I plan to stick around

So what's the story with this 7.1 firmware?  Is it in production yet?  The trial and staggered rollout seems to be going on for quite a long time.

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

ro11
I've been here awhile

Was firmware version 7.1.1.30  pushed to some CODA 4582 modems on Saturday (Feb  8th) or Sunday (Feb 9th)? 

 

Because usually what my modem did was it would assign IPs to my devices in order of connection, starting from .10, but Sunday morning I noticed that it was assigning random numbers and not in order (ex: .14 then .12). Also since that Sunday morning there is was a few times that my devices would not connect and I would have to restart. 

 

I am curious just why this happened so randomly and spontaneously. Unfortunately I did not check the firmware version of my modem for some time, so I do not know if it was as a result of this new 7.1.1.30 version being pushed to me randomly. Last thing I remember is back in November being on 2.0.10.36T6, and then Sunday seeing that it was on 7.1.1.30 after the IP and connection problems.

 

Is there a way for anyone at Rogers to check when a firmware was pushed to my device?

 

Also, if anyone has experienced what I mentioned about the random and not in order IP assigning to devices please let me know. And if someone that has their modem on version 7.1.1.30 that is willing to recreate and test the issue by restarting their modem and then connecting 2/3 devices to their wifi in order to see if they get the IPs 0.10, 0.11, etc, that would be greatly appreciated. Thank you.

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

blues_clues
I plan to stick around

@ro11 

 

You will only see the incremental IP address assignment if the DHCP database is lost.  This occurs at either a subnet change on the LAN or a factory reset of the modem. All other times, the router maintains a DHCP database with IP addresses mapped to MAC addresses.  The default is a one week lease and is maintained for at least half that time by the client or until a link status is changed and a new DHCP addresses is negotiated between client and server.

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Datalink
Resident Expert
Resident Expert

@ro11 log into your modem and check the STATUS .... DOCSIS EVENT log.  You should see a software download very early Sunday morning, probably around 2:20 to 2:30 am.  It may have been overwritten due to the firmware load.  If its still in the log, it will look very similar to this:

 

Log no    Time                                        Type                Priority     Event

15           02/08/2020      07:28:41      69010100      Notice      SW Download INIT - Via NMS

16           02/08/2020      07:29:39      69011100      Notice      SW download Successful - Via NMS

 

The log time showing in my case is UTC, not Eastern Standard time.

 

And, fwiw, there was another group of modems where that firmware was loaded on Sunday morning, including my modem. 

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

ro11
I've been here awhile

@blues_clues 

 

The incremental IP assignment that I was talking about would happen after I would reboot the modem. So after every reboot, it would assign incremental IPs via DHCP to the devices in order that they are connected. But Sunday, my power went out and my modem restarted. After the restart thats when I saw that it was not incremental and the first device got a random IP. I then restarted the modem to see if it could be recreated, and it was again like that. And so on with every restart since Sunday. So looks like there is just some bug or something in the 7.1.1.30  firmware. 

 

I did tho manage to fix it now by going into the modem settings and disabling and re-enabling DHCP IP assignment, and now it does it properly incrementally. I am guessing that a factory reset would be good, as theres been many bugs since Sunday.

 

@Datalink 

 

Thanks for the reply. I checked and its not there. Theres other stuff there and the oldest one is from yesterday. I am guessing this is because yesterday I had to restart the modem so many times as I was facing so many issues like disconnecting, lag, slow download, etc. All this which started Sunday, and never happened before. I still wish Rogers can confirm if the firmware did get pushed to my device on Sunday. It is looking like that is the case though.

 

I never asked for my modem to be in the Trials,  so I dont know why I even got this firmware. Been having non stop problems since Sunday. 


Is it possible to get reverted back to 2.0.10.36T6. That was fine and didnt interrupt my daily tasks.

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Datalink
Resident Expert
Resident Expert

@ro11 the move to 7.1.1.30 is a one way street.  The end goal is to move all 4582 modems to a 7.x version to allow DOCSIS 3.1 upstream.  Right now DOCSIS 3.1 is only used on the downstream path.  

 

Fwiw, after the 7.1.1.30 update this weekend, my download rates were very unstable, ranging from 100 Mb/s up to maybe 700 Mb/s, usually averaging somewhere in the sub-400 to 500 Mb/s range.  That's very unsatisfactory to say the least.  

 

So, after a modem reboot, I kicked the modem into Gateway mode for speedtests and back into Bridge mode with my Asus RT-AC86U behind it.  The speedtest results improved to their previous results running 2.0.10.36T6.  I've seen downstream results up to 950 Mb/s using the www.speedtest servers from Rogers Ottawa, Montreal's Fibrenoire and Spectrum Syracuse NY server.  The uploads have been pegged at 32.99 Mb/s.  

 

So, personal opinion, a shift back and forth between Gateway mode and Bridge mode might work for you, last resort would be a factory reset.  

 

Also fwiw, I found that the Hitron modem's have always required a reboot at the very least, a full factory reset at the very worst, in order to see the best performance out of the modem following a firmware update.  That shouldn't be required, but, I've always seen better performance doing one or the other.  This latest update over the weekend has reinforced my previous observations and thoughts regarding Hitron, or "Intel Puma modem" updates. 

 

Don't be surprised to find bugs in this firmware as it includes a new kernel which is required to support DOCSIS 3.1 upstream.  Its possible that the kernel or additional files required to support the modem have bugs.  If you find a potential bug, please post it and mention @RogersIan to bring that to his attention.  

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

ablatt
I plan to stick around

@RogersIan

 

In 7.1.1.30, the DOCSIS Event Log will show as blank after the modem has been running for a while - until the modem is rebooted.  I'm not sure if this is intentional or a bug.  It could take days to happen but eventually it will show up as empty.

 

I'm also not sure how many days it takes for this to happen.

 

I am running in Bridge mode.

 

 

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

toolcubed
I'm a senior contributor

I also would like to know what’s going on with some flavour of a 7.1 rollout. I was originally a beta tester, so I was upgraded to 7.1.1.30, but due to issues with several of my work apps while on that FW, I had to be rolled back to 36T2. While the rollback helped tremendously, it also unfortunately has made my connection less reliable than pre 7.1 upgrade. I lose internet connectivity a few time a week for very short bursts. Never had this problem when I was on 36T2 before the upgrade to 7.1 and then downgrade back to 36T2. I believe the instability might be the result of 7.1 remnants being left over after the rollback to 36T2 as Rogerslan mentioned in an earlier post. So ideally, I would like Rogers to release a more stable version of 7.1 as soon as possible. It would be great if Rogerslan or anyone else can provide an update on when we can expect a full rollout of 7.1x.

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Triple_Helix
I plan to stick around

The thing is I have a remote Security System that we can't see via the new Firmware! Which is not good at all and Download speeds are good at best but not as good as the older firmware.

 

 

System Information

This menu displays general information of the device

 

Hardware Version 2A
Software Version 7.1.1.30
Gateway Serial Number  
HFC MAC Address  
System Time 2020-02-14 19:47:26
Time Zone UTC-05:00 Eastern Time(US & Canada)
LAN Up Time 010 days 08h:35m:34s
WAN IP Address  
WAN Receiving 52.44G Bytes
WAN Sending 7.00G Bytes
Private LAN IP Address 192.168.0.1/24
LAN Receiving 30.45G Bytes
LAN Sending 60.77G Bytes
WAN Up Time 010 days 08h:35m:44s

 

Downstream Overview
Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID Signal noise ratio (dB)
1 609000000 QAM256 4.099 10 38.983
2 849000000 QAM256 4.500 2 38.605
3 855000000 QAM256 5.099 3 37.636
4 861000000 QAM256 5.900 4 37.636
5 579000000 QAM256 3.500 5 38.605
6 585000000 QAM256 3.900 6 38.983
7 591000000 QAM256 3.500 7 38.605
8 597000000 QAM256 4.300 8 38.605
9 603000000 QAM256 3.799 9 38.605
10 279000000 QAM256 2.799 1 38.983
11 615000000 QAM256 3.500 11 38.983
12 621000000 QAM256 4.500 12 38.983
13 633000000 QAM256 4.099 13 38.983
14 639000000 QAM256 3.500 14 38.983
15 645000000 QAM256 4.099 15 38.983
16 651000000 QAM256 3.900 16 38.983
17 657000000 QAM256 3.700 17 38.983
18 663000000 QAM256 3.000 18 38.983
19 669000000 QAM256 2.799 19 38.983
20 675000000 QAM256 2.799 20 38.605
21 681000000 QAM256 3.599 21 38.983
22 687000000 QAM256 2.700 22 38.605
23 693000000 QAM256 2.500 23 38.605
24 699000000 QAM256 2.900 24 38.605
25 705000000 QAM256 2.400 25 38.605
26 711000000 QAM256 2.099 26 38.605
27 717000000 QAM256 1.599 27 38.605
28 723000000 QAM256 1.799 28 38.605
29 825000000 QAM256 2.299 29 38.983
30 831000000 QAM256 3.500 30 38.605
31 837000000 QAM256 3.700 31 38.605
32 843000000 QAM256 4.500 32 38.605
OFDM Downstream Overview
Receiver FFT type Subcarr 0 Frequency(MHz) PLC locked NCP locked MDC1 locked PLC power(dBmv)
0 NA NA NO NO NO NA
1 4K 275600000 YES YES YES 3.500000
Upstream Overview
Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID Bandwidth
1 36996000 64QAM 40.770 4 6400000
2 22100000 64QAM 39.760 1 3200000
3 30596000 64QAM 40.020 3 6400000
4 25300000 64QAM 40.260 2 3200000
5 0 QAM_NONE - --- 1600000
6 0 QAM_NONE - --- 1600000
7 0 QAM_NONE - --- 1600000
8 0 QAM_NONE - --- 1600000
OFDM/OFDMA Overview
Channel Index State lin Digital Att Digital Att BW (sc's*fft) Report Power Report Power1_6 FFT Size
0 DISABLED 0.0000 0.0000 0.0000 0.0000 0.0000 2K
1 DISABLED 0.0000 0.0000 0.0000 0.0000 0.0000 2K

 

Sorry!

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

@Triple_Helix if you haven't done already, reboot/restart the modem.  Pull the power cord from the wallplate, wait 15 seconds and plug it back in. 

 

Try a speedtest using:

 

1.  the Rogers speedtest:  https://www.rogers.com/customer/support/article/internet-speedtest

 

2.  the www.speedtest.net Toronto, Ottawa or Montreal Rogers servers, whichever is closer.  If you're anywhere near Ottawa also try the Montreal Fibrenoire and Spectrum Syracuse NY servers. 

 

Now, if the modem restart didn't do anything, kick the modem into Bridge mode and then back into Gateway mode and see what that does for your datarates.  

 

If that didn't work, I wouldn't hesitate to run a factory reset.  

 

Fwiw, our modem had 7.1.1.30 loaded last Sunday morning.  Following the firmware load, the download speeds were all over the place, and except for one single test, the rest ranged from 100 Mb/s to 700 Mb/s, usually in the 400 to 500 Mb/s range on a gigabit service.  After a modem reboot and shift from Bridge mode, into Gateway mode and back into Bridge mode, the download rates returned to normal, running up to 950 Mb/s on the downstream side and 32.99 Mb/s on the upload side. 

 

Its possible that you might need to run a factory reset to get your security system running again. 

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Triple_Helix
I plan to stick around

@Datalink I did already without results.

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

rjmaxim
I plan to stick around

@Datalink  I am still on 10.36T6 and although on gigabit service average speeds have been around 600Mb/s. This morning noticed a significant drop in speed and thought perhaps the 7.1.1.30 was pushed to my Coda 4582.  However this was not the case.....and ritually did the reboot, etc....but speeds did not improve. Considering others were having issues with the 7.1.1.30....I was happy to remain on the 36T6 version. I am in the M1C Toronto area and wondered if others are experiencing same issues or if this is a local Rogers infrastructure problem. Modem is in bridge mode.....and will try factory reset and connect in gateway to see if speeds change. As mentioned in my older posts....used to get average speed of 900 about 18 months ago.....now averaging 650 at least with consistency for the last year....and just accepting that Rogers cannot do better on a 1Gb service.   But less then 100 Mbps is unacceptable..... image002.png        

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

rjmaxim
I plan to stick around

@Datalink  No change in speeds as of this morning. Did factory reset and in Gateway mode speed averaged 600. Then with Coda in bridge mode connected to my router, speeds dropped back to below 100 again. What has changed??? The CODA 10.36T6 was stable until last Friday until speeds dropped significantly.

 

@RogersIan Has anything changed ? This looks like a software issue to me. The variance between 1Gb and 650 Mb/s is likely area infrastructure related....but dropping below 100 in Bridge Mode is software. Can you please investigate.    Since I have not been scheduled yet to receive 7.1.1.30.....maybe push this out to me, and I can test to see if this makes a difference. 

 

Attached graph will help clarify the issue. Thanks for your help.

Rogers Speed Test.jpg      

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

rjmaxim
I plan to stick around

@RogersIan  This morning down load speeds still flatlining at 95 Gbps in bridge mode. As per previous comments...With the 4582 in Gateway and Direct connect....Speeds are around 600.

Version 10.36T6 was stable for long period until last Friday. Upload has always been consistent at 30.  Can you please have this investigated and have tech support run a check.

Prefer to stay on 36T6 if possible, ......considering others still having major issues with V 7.1.1.30 

Thanks for your help.    

ps. tried rebooting modem several times, switching between Gateway & Bridge mode....all the usual methods but no change when attached to router.   

Rogers Speed Test.jpg

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

rjmaxim
I plan to stick around

sorry meant 95Mbps....not Gbps......That would be great.!!