FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

[RogersMargaret]

Hello Community,

We are currently offering our users an exclusive opportunity to participate in an upcoming trial of the new firmware for our Rocket Wi-Fi Modem (CGN3ACR, CGN3AMR and CGN3ACSMR) and Rocket Gigabit Wi-Fi Modem (CGN3552 and CODA-4582). For details of this program, please see this thread.

This thread will be used for feedback regarding the firmware.  We've invited @RogersSergio, @RogersSyd & @RogersBob from our Networking team to participate in this thread.  Your feedback is very valuable and will be used to enhance the firmware before it is released publicly.

Thank you for your continued feedback and support.

[ayosnato]

Got fw 33T3 yesterday and I got a reboot today. Will continue to monitor and post updates

[hoopdogg]

Coda 33T3 in gateway mode

WAN Up Time

001 days 20h:08m:10s

WAN Receiving	6.59G Bytes
WAN Sending	505.20M Bytes

[malish]

Hello,  I play CS:GO mostly and today my ping/ms randomly started spiking from 60-110 and it went back and forth between these two numbers, which makes it impossible to play. I checked my router and it says software version is 4.5.8.33. Any fixes?

EDIT: My connection is wired with the router, 

[Nadernt]

As with the previous poster, I have had ping issues in Overwatch the past couple of days. Ideally I get 35-40ms to the servers, but it's been at around 40-150ms, with average being around 60ms. Yesterday it was at 120+ms steadily for a couple of hours, then dropped to around 60ms, then back up to 100ms+.

Not sure if it has to do with the modem/.33T3 firmware, or high traffic in my area (I play on a wired connection, nothing else running that should cause spiking ping.) I've rebooted the modem to see if it would help, but my ping was still high afterwards.

I'll try to test during off-peak hours, like during the middle of the night, to see if my ping is better. 

Edit: just tested in game, my ping seems fine. Ranging around 35ms-50ms. Not sure what may have been causing the issues.

[User1445713]

So far so good for me with .33T3.

2 and a half days and no reboot. WiFi access from laptop after wake up is back to normal as well.

[hoopdogg]

@RogersDave Any word on support of USB 3 on Coda?  I have a WD MyBook and at this point it is still not seen my coda when directly plugged in.   If it should be working now, please let me know and I'll do more investigation.

thanks

[Datalink]

@hoopdogg, Dave is still waiting for a firmware update from Intel and Hitron that resolves the USB 3 support problem.  Here is Dave's latest comments on this:

http://communityforums.rogers.com/t5/Internet/Rogers-Hitron-CODA-4582-Hardware/m-p/409677#M49161

[hoopdogg]

@DatalinkThanks for the update.

[iOliver]

---

@malish wrote:

Hello,  I play CS:GO mostly and today my ping/ms randomly started spiking from 60-110 and it went back and forth between these two numbers, which makes it impossible to play. I checked my router and it says software version is 4.5.8.33. Any fixes?

EDIT: My connection is wired with the router, 

---

I noticed the same issue. Average ping times in HoTS are up by some 40ms with this firmware. I used to get much lower average ping times (~60ms) with firmware version .28T2. Median downstream bufferbloat is down with this firmware though by some 250ms. 

I haven't had any random reboots with this firmware.  

[Windwalker]

@RogersDave

No reboots since the .33T3 update.

WAN Up Time

003 days 00h:18m:38s

 Speeds are good.

I don't game so can't comment on that.

Thanks!

[tester2013]

So far good, no reboots.

Software Version

2.0.10.33T3

LAN Up Time

003 days 04h:16m:45s

[lethalsniper]

@RogersDave since the newest update to the coda I have noticed Xbox one Nat is on moderate it's was open before. I will and do a hard reboot and see if it goes back to open.

[Mythen]

Time Zone	UTC+00:00 Greenwich Mean Time: Dublin, London, Lisbon
LAN Up Time	003 days 08h:30m:47s

Still going strong.  Although getting a bit of latency spikes

[Mythen]

I am subscribed to 500/20 internet service.  Is this considered good.  I haven't seen anything close to 500 down

Mythen 

[arnym21]

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@Mythen wrote:

I am subscribed to 500/20 internet service.  Is this considered good.

---

You may benefit from reading a few posts from here.

[ayosnato]

Going on 2 days with no reboots. 33T3 seems to be holding up!

[JohnBeaudin]

@RogersDave

LAN Up Time 004 days 04h:27m:20s WOW. 33T3 it actually did it!

[mozerdold]

In Bridge mode and firmware 2.0.10.33T3

Latency and Ping times have deteriorated  ..... grrrrrr

I want back on 2.0.10.33 PLEASE !!!

[georgic]

 So far so good, did not reboot from start 33T3 , but I am still waiting 

for MoCA 2.0 firmware to be able connect in turbo

WAN Up Time

004 days 05h:38m:11s

LAN Up Time

004 days 05h:40m:06s

[hoopdogg]

Up since T33 restart 4 days and counting.

[roy86]

I factory reset my coda 4582 because I upgraded my service to gigabit. I wanted to see if speeds improved or not.

Is it possible to get back to the trial firmware. 33t3?