FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

[RogersMargaret]

Hello Community,

We are currently offering our users an exclusive opportunity to participate in an upcoming trial of the new firmware for our Rocket Wi-Fi Modem (CGN3ACR, CGN3AMR and CGN3ACSMR) and Rocket Gigabit Wi-Fi Modem (CGN3552 and CODA-4582). For details of this program, please see this thread.

This thread will be used for feedback regarding the firmware.  We've invited @RogersSergio, @RogersSyd & @RogersBob from our Networking team to participate in this thread.  Your feedback is very valuable and will be used to enhance the firmware before it is released publicly.

Thank you for your continued feedback and support.

[dere61]

Really feded up with Rogers,!

1, No long time ago updated the Router :CGNM-3552 ; Software from the 4.5.8.22. to 4.5.8.27

 2, I'm on the 250/20

3.Time by time the Rogers feed not stable ? Distance from Toronto just 50Km or to much load here in myare in Oshawa, On, or have bad connetions or something else ?

Todays reading on may,14,2017

[gp-se]

@dere61 Can you log into the modem and goto the DOCSIS WAN page and post your signal levels. Have you tried calling Rogers tech support and explain to them you are not getting the speeds you're paying for?

[dallasdinatake]

I am from oshawa I have the gigabit plan and I get full speed

[RogersDave]

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@lethalsniper wrote:
What Happ to @RogersDave he hasn't been for quite some time now , is there any new firmware being released any time soon. For the cgn modems like the rocket ?

---

I'm trying hard on this one. We have a firmware but it causes issues with WiFi. We are working with Hitron to get another spin but it takes time because we need to reproduce the failure in our lab consistently (which is not the case) to collect the required logs.

Dave

[mrq]

I don't use internal CGN WiFi and have no intention to enable it.

If the only issue with the new firmware is the WIFI , can I get it on my modem @RogersDave?

[OL1v3r]

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@RogersDave wrote:I'm trying hard on this one. We have a firmware but it causes issues with WiFi. We are working with Hitron to get another spin but it takes time because we need to reproduce the failure in our lab consistently (which is not the case) to collect the required logs.

I'd like to test the new firmware too.

[RogersDave]

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@mrq wrote:

I don't use internal CGN WiFi and have no intention to enable it.

If the only issue with the new firmware is the WIFI , can I get it on my modem @RogersDave?

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Not a problem, I pushed it to your modem (it will take 15-20 minutes to download).

Dave

[RogersDave]

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@OL1v3r wrote:

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@RogersDave wrote:I'm trying hard on this one. We have a firmware but it causes issues with WiFi. We are working with Hitron to get another spin but it takes time because we need to reproduce the failure in our lab consistently (which is not the case) to collect the required logs.

I'd like to test the new firmware too.

---

@OL1v3r, you currently have the latest firmware on the CODA-4582: 2.0.10.27.

The firmware that @mrq was mentionning is for Hitron AC series (CGN3ACSMR and CGNM-3552) and is firmware 4.5.8.30. You can check all the firmware versions and all the devices on which they are applicable in this post.

Dave

[huh666]

Hi @RogersDave, could you please push the .27 to my modem.  I did a reset and forgot that it reverts back to 26t2.  Thanks!

[mrq]

4.5.8.30 on CGN  has been good so far.

I get close to full speed on my router ( taking into account it is in use and I have QOS enabled ).

admin@RT-N66U:/tmp/mnt/My_Passport/asusware# python2 speedtest.py  --no-pre-allocate
Retrieving speedtest.net configuration...
Testing from Rogers (99.250.10X.XXX)...
Retrieving speedtest.net server list...
Selecting best server based on ping...
Hosted by TekSavvy Solutions (Toronto, ON) [24.13 km]: 41.185 ms
Testing download speed................................................................................
Download: 51.76 Mbit/s
Testing upload speed................................................................................................
Upload: 7.71 Mbit/s

Ping results are less fluctuating , this is the first time ever I see <10ms from Google.

--- google.com ping statistics ---
343 packets transmitted, 343 packets received, 0% packet loss
round-trip min/avg/max = 8.740/19.001/91.712 ms

Ping to my modem is mostly within 2 ms:

--- 192.168.100.1 ping statistics ---
118 packets transmitted, 118 packets received, 0% packet loss
round-trip min/avg/max = 1.348/2.142/20.900 ms

[user12343543]

I'm in the trial but my firmware on the coda is 26t2, any way to get pushed to .27?

[Datalink]

@user12343543 can you send a pm to @CommunityHelps with your modem MAC address just to ensure that they have the correct MAC address.  Indicate that you should be at .27 instead of .26T2

[Snowberrie]

Hi @RogersDave,

I followed the technical support rep's suggestion and factory reset my modem. Would you be able to push it back to 2.0.10.27 please?

Thank you!

Gill

[hoopdogg]

On Coda with .27.  When I upgraded my service from 100/10 to 250/20 they exchanged my modem for the Coda and ever since I have seen a 30-50% daily increase in my daily usage.  My habits haven't changed (browsing, email, etc) and number of devices connected hasn't changed.   I have a couple direct connect Windows PCs and a tablet and phone via wireless, but looking at usage statistics on them the 12-14G / day that the coda is showing doesn't match up.   Is there anything I can use that will show me where this extra usage is coming from?   I have confirmed that there are no spurious wireless connections etc

thanks

murray

[techpro2]

just signed up for the trial. reset my modem took few mins to get it going with the new firmware but did speed tests everything is the same and my latency dropped from 10ms to 5ms and my jitter 3ms from about 8.  so far so good. 

[WBarras]

Hi, this is concerning the CGN3ACSMR modem I've had for over a year now.

Maybe about Friday last week, my upload speeds have dramatically become null for some reason. I've seen no new firmware from my modem, download is exactly the same but my upload has fallen tremendously.

For reference here is my overviews. 

Downstream Overview

Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	Signal noise ratio (dB)
1	693000000	256QAM	-10.000	23	37.356
2	579000000	256QAM	-5.700	5	40.366
3	585000000	256QAM	-6.000	6	38.983
4	591000000	256QAM	-6.400	7	40.366
5	597000000	256QAM	-7.400	8	39.855
6	603000000	256QAM	-7.500	9	38.983
7	609000000	256QAM	-7.100	10	38.983
8	615000000	256QAM	-7.700	11	38.605
9	621000000	256QAM	-8.000	12	38.983
10	633000000	256QAM	-7.300	13	38.983
11	639000000	256QAM	-7.400	14	38.605
12	645000000	256QAM	-7.800	15	38.983
13	651000000	256QAM	-8.100	16	38.983
14	657000000	256QAM	-8.600	17	38.605
15	663000000	256QAM	-8.400	18	38.605
16	669000000	256QAM	-8.500	19	37.636
17	675000000	256QAM	-8.800	20	37.356
18	681000000	256QAM	-8.900	21	38.605
19	687000000	256QAM	-9.500	22	37.636
20	303000000	256QAM	-1.400	1	40.366
21	699000000	256QAM	-10.600	24	36.387
22	705000000	256QAM	-10.900	25	36.387
23	711000000	256QAM	-10.900	26	36.610
24	717000000	256QAM	-11.200	27	36.387

Upstream Overview

Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	Bandwidth
1	23700000	ATDMA - 64QAM	35.500	2	6400000
2	38596000	ATDMA - 64QAM	36.000	3	3200000
3	30596000	ATDMA - 64QAM	35.500	1	6400000

Is it because I'm on the 100u plan? Are you guys phasing that out? I see you guys have the new 150u one. I don't understand, I was reliably getting 9-10Mb upload a week ago while in Bridge mode with a Netgear R7000. It is now not even reaching 5Mb... I've factory reset both my modem and my router, tested speeds through 7 different sites, no upload result has peaked above 5, yet my download are all in line with my plan. Anything you can shed some light on? Thanks in advance.

[Datalink]

@WBarras call tech support and ask the CSR to run a signal check on the modem.  It might pass, but I doubt it.  All of your downstream levels are low, the signal to noise levels are ok, as are the upstream levels.  Let the CSR about the low upload speeds and any other issues that you might have with cable tv pixelation or audio dropouts.  I would expect the CSR to arrange a tech visit to check out the external cabling and connectors.

[hoopdogg]

Very strange.  Something obviously happened on May 29th.  No usage has dropped dramatically, but house usage pattern and connected devices remains the same.  WAN uptime 7+ days, firmware still at .27 

[OL1v3r]

Anyone who is still using a CGN3 modem should upgrade to the new Coda modem, especially if you're in a DOCSIS 3.1 enabled area.  While my experience with the Coda modem hasn't been perfect, with the latest .27 firmware, it's noticeably better in every way than my the CGN3 I had.  

[tester2013]

I am still using the CGNM-3552 modem. Can anyone tell me if my signals are good:

Downstream Overview

Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	Signal noise ratio (dB)
1	615000000	256QAM	0.600	11	38.605
2	579000000	256QAM	1.800	5	38.983
3	585000000	256QAM	0.800	6	38.983
4	591000000	256QAM	0.800	7	38.605
5	597000000	256QAM	0.600	8	38.605
6	603000000	256QAM	0.300	9	38.605
7	609000000	256QAM	0.500	10	37.636
8	303000000	256QAM	1.200	1	38.605
9	621000000	256QAM	1.500	12	38.605
10	633000000	256QAM	-0.900	13	37.636
11	639000000	256QAM	0.700	14	37.636
12	645000000	256QAM	-0.800	15	37.636
13	651000000	256QAM	0.300	16	38.605
14	657000000	256QAM	-0.300	17	37.636
15	663000000	256QAM	0.100	18	37.356
16	669000000	256QAM	0.200	19	37.636
17	675000000	256QAM	-0.600	20	37.636
18	681000000	256QAM	1.100	21	38.605
19	687000000	256QAM	-0.700	22	38.605
20	693000000	256QAM	-2.100	23	36.610
21	699000000	256QAM	-1.400	24	37.356
22	705000000	256QAM	-1.500	25	37.636
23	711000000	256QAM	0.400	26	37.636
24	717000000	256QAM	-1.300	27	37.356
25	723000000	256QAM	-2.500	28	37.300
26	825000000	256QAM	-1.400	29	37.900
27	831000000	256QAM	-2.200	30	38.200
28	837000000	256QAM	-2.200	31	38.200
29	843000000	256QAM	-0.700	32	37.900
30	849000000	256QAM	0.000	2	36.900
31	855000000	256QAM	4.600	3	38.200
32	861000000	256QAM	3.800	4	38.200

Upstream Overview

Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	BandWidth
1	30596000	ATDMA - 64QAM	40.750	4	6400000
2	38596000	ATDMA - 64QAM	42.750	6	3200000
3	23700000	ATDMA - 64QAM	42.000	5	6400000

[Datalink]

Yes, they're ok.  I'd like to see a tighter grouping on the downstream, but, they're ok.  The uptick on the final two 800 Mhz signal levels is unusual, normally we see those last freqs drop by a large amount, but where they are is fine.  The downstream signal to noise ratios are good as are the upstream signal levels.