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FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

RogersMargaret
Community Manager (Retired)
Community Manager (Retired)

Hello Community,

 

We are currently offering our users an exclusive opportunity to participate in an upcoming trial of the new firmware for our Rocket Wi-Fi Modem (CGN3ACR, CGN3AMR and CGN3ACSMR) and Rocket Gigabit Wi-Fi Modem (CGN3552 and CODA-4582). For details of this program, please see this thread.

 

This thread will be used for feedback regarding the firmware.  We've invited @RogersSergio@RogersSyd & @RogersBob from our Networking team to participate in this thread.  Your feedback is very valuable and will be used to enhance the firmware before it is released publicly.

 

Thank you for your continued feedback and support.

4,906 REPLIES 4,906

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

@aube wrote:

Received the new firmware release 4.5.8.30 and as 4.5.8.29 i'm losing all Wifi connections. I tried  unplugging modem to reset it, but same thing happens.  Then I tried a hard reset then went through the setup for wifi, after completing it, I checked the modem for the wifi indicator to turn on but only the 2.4g came on for maybe 2 seconds and it never showed again after.  As for the ethernet connection all is working as it should only wifi  is not working.


From the status page of your modem, it shows that both 2.4 GHz and 5 GHz WiFi are working.

 

If you still don't have WiFi, I will roll push back the few users upgraded to 4.5.8.30 and will send this back to Hitron.

 

Dave

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

aube
I Plan to Stick Around

Yes, both wifi 2.4g and 5.0g are On and In Service and I still can't get any wifi.

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial


@aube wrote:

Yes, both wifi 2.4g and 5.0g are On and In Service and I still can't get any wifi.


No problem. I collected some logs and have an idea what is hapenning. I have sent the information to Hitron and I'm pushing 4.5.8.27 back to your modem. You should have it in about 20-30 minutes.

 

Dave

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

@RogersDave does this fix Fix: Uplink speed issue introduced in 4.5.8.27,
Improvement: ICMP Latency
Improvement: TCP Latency (Intel SDK 4.5.7.60) ?

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

aube
I Plan to Stick Around

Thanks, back to 4.5.8.27 and wifi back to nornal.

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial


@lethalsniper wrote:
@RogersDave does this fix Fix: Uplink speed issue introduced in 4.5.8.27,
Improvement: ICMP Latency
Improvement: TCP Latency (Intel SDK 4.5.7.60) ?

I can't tell if it fixes everything as I haven't been able to run a full assessment yet. It does however make a major improvement for latency introduced by the modem itself. However, based on the feedback received, I have to hold off on this firmware a bit more as it seems to create WiFi issues still.

 

In your case however, the bulk of the issues are node related so no firmware or modem will address them until your node is reworked.

 

Dave

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

@RogersDave from what I know the node issue was fixed almost 2 weeks ago that's what they are telling me, is there anyway you can send me a private message regarding my node so I can forward it to them because I'm still in contact with the ombudsman of rogers.

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Loux
I Plan to Stick Around

So far so good,

one week with the new firmware 4.5.8.22 on the CGNM-3552, i was able to pair my chromecast with the Wifi and my android devices and cast to them.

 

Regards,

Louis

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

DARKNITE
I've Been Here Awhile

Lagging while live streaming.

 

everything else seems to be okay. could be a ping issue?

 

running 2.0.10.24. i rolled back because i thought it would fix it. using a factory reset from 2.0.10.26T1

 

i am using the modem CODA4582 and on bridge mode on an apple time capsule with no problems before the update 😞

 

104/13/2017 04:56:2584000500criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MACAC=;CM-QOS=1.1;CM-VER=3.1;
201/01/1970 00:01:0782000200criticalNo Ranging Response received - T3 time-out;CM-MAC=1.1;CM-VER=3.1;
304/13/2017 04:58:0690000000warningMIMO Event MIMO: Stored MIMO=1 post cfg file MIMO=-1;CM-MAC=;CM-QOS=1.1;CM-VER=3.1;
404/13/2017 04:58:1884000700warningRCS Partial Service;CM-MAC=;CM-QOS=1.1;CM-VER=3.1;
504/13/2017 05:03:0190000000warningMIMO Event MIMO: Stored MIMO=1 post cfg file MIMO=-1;CM-MAC=\CM-QOS=1.1;CM-VER=3.1;
604/13/2017 05:03:0584000700warningRCS Partial Service;CM-MAC=\=1.1;CM-VER=3.1;
704/13/2017 12:23:0982000200criticalNo Ranging Response received - T3 time-out;CM-MAC=\OS=1.1;CM-VER=3.1;
804/14/2017 03:34:3290000000warningMIMO Event MIMO: Stored MIMO=1 post cfg file MIMO=-1;CM-MAC=a\;CM-QOS=1.1;CM-VER=3.1;
904/15/2017 04:38:2382000200criticalNo Ranging Response received - T3 time-out;CM-MAC=\=1.1;CM-VER=3.1;
1004/15/2017 13:36:3890000000warningMIMO Event MIMO: Stored MIMO=1 post cfg file MIMO=-1;CM-MAC=\;CM-QOS=1.1;CM-VER=3.1;
1104/15/2017 19:30:3284000500criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=\M-QOS=1.1;CM-VER=3.1;
1204/15/2017 19:39:5990000000warningMIMO Event MIMO: Stored MIMO=1 post cfg file MIMO=-1;CM-MAC=\CM-QOS=1.1;CM-VER=3.1;
LAN Receiving22.58M Bytes
LAN Sending

5.10K Bytes

speed test.com

ping - 6ms

download - 280

upload - 12

 

gigabit package...

 

someone help...

 

can you roll me back to .23?

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Mythen
I Plan to Stick Around
.24 is the network wide version.

Post your levels from the Docsis WAN page

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

DARKNITE
I've Been Here Awhile
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDSignal noise ratio (dB)
1591000000256QAM-0.700740.946
2567000000256QAM-1.100340.946
3573000000256QAM-1.200440.366
4579000000256QAM-0.800540.366
5585000000256QAM-0.800640.366
6561000000256QAM-1.200240.946
7597000000256QAM-0.500840.366
8603000000256QAM0.000940.946
9609000000256QAM0.5001040.946
10615000000256QAM0.4001140.946
11621000000256QAM0.3001240.946
12633000000256QAM-0.2001340.946
13639000000256QAM-0.5001440.366
14645000000256QAM-0.9001540.366
15651000000256QAM-0.8001640.366
16657000000256QAM-0.4001740.946
17663000000256QAM-0.7001840.946
18669000000256QAM-0.4001940.366
19675000000256QAM0.1002040.366
20681000000256QAM0.3002140.946
21687000000256QAM0.8002240.366
22693000000256QAM0.6002340.366
23699000000256QAM0.2002440.366
24705000000256QAM-0.3002540.366
25711000000256QAM-1.2002640.366
26717000000256QAM-1.9002738.983
27723000000256QAM-2.5002838.983
28825000000256QAM-0.9002940.946
29831000000256QAM-0.7003040.946
30837000000256QAM-0.3003140.366
31843000000256QAM-0.6003240.366
32555000000256QAM-1.300140.946
OFDM Downstream Overview
ReceiverFFT typeSubcarr 0 Frequency(MHz)PLC lockedNCP lockedMDC1 lockedPLC power(dBmv)
04K275600000YESYESYES-2.200001
1NANANONONONA
Upstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDBandwidth
123700000ATDMA - 64QAM44.25056400000
238596000ATDMA - 64QAM48.00063200000
330596000ATDMA - 64QAM44.75046400000
OFDM/OFDMA Overview
Channel IndexStatelin Digital AttDigital AttBW (sc's*fft)Report PowerReport Power1_6FFT Size
0DISABLED0.50000.00000.0000-inf-1.00004K
1DISABLED0.50000.00000.0000-inf-1.00004K

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

The DOCSIS 3.0 downstream signal levels and signal to noise ratios are fine (channels 1 to 32), the upstream is elevated from the normal range of 36 to 40 dBmV (channels 4,5,6).  You're running DOCSIS 3.1 which can be seen in the OFDM section of the table.  Some users have reported slow data rates with DOCSIS 3.1 running.  From your DOCSIS 3.0 upstream levels, I would say that there is a cable or connector issue on the go. Normally with Docsis 3.1 running, the upstream levels are around 30 to 32 dBmV, so the fact that they're elevated, up in the 40+ dBmV range with DOCSIS 3.1 running indicates that there is something afoot.  

 

The DOCSIS 3.1 downstream signal level as indicted in the OFDM section of the table is not correct, so there no way for the end user to judge that value.  I don't know if tech support has any better indication or not.  

 

I would call tech support and ask the CSR what the current signal level and signal to noise ratio are for the upstream channels at the CMTS.  We can't see those levels as the CMTS does not report those numbers back to the modem.  Tech support can see those values however.  You're looking for 0 dBmV for signal level with a signal to noise ratio of 25 dB as a minimum.  You could also ask the CSR what the current value is for the downstream Docsis 3.1 channel and compare that to the -2.2 value that is indicated in the table.  If its the same, then the number that the CSR has is just as useless as what's in the table.  

 

Depending on the upstream results at the CMTS, the CSR might suggest a tech visit to inspect the external cable and connectors. 

 

If you run a speedtest using the Toronto or Montreal Rogers servers on www.speedtest.net what do you end up with for results?

 

 



Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Mythen
I Plan to Stick Around
We've had a terrible time just watching streams yesterday. I've had to turn the quality down to low to stop it from buffering

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Mythen
I Plan to Stick Around

@Datalink 

 

What  is the normal range for the Docsis 3.1 levels in the  OFDM section?

 

 

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

At the moment I don't know.  The value is calculated in a different manner when compared to the DOCSIS 3.0 calculation.    The DOCSIS 3.1 values should be buried somewhere in the DOCSIS 3.1 specifications, so, I have a little reading to do.  

 

The problem at the moment is that the frequency and signal level as reported in the OFDM section are not correct from what I've been told.  



Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Mythen
I Plan to Stick Around
Idk but ours is in the -7 range

Also our internet is really not stable as of late. Trouble just watch videos and twitch streams. They buffer like crazy

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

borford
Rogers Employee
Rogers Employee

@Mythen wrote:

@Datalink 

 

What  is the normal range for the Docsis 3.1 levels in the  OFDM section?

 

 


OFDM1_Power -9dBmV to +10dBmV

OFDM1_Rx_Power_Range +/- 6dBmV from average

 

Brian

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Loux
I Plan to Stick Around

Hi,

using the new firmware, I still can't connect from Wifi Device to LAN Device, it is a feature ?

Firewall is set to 'Minimal' and Device Filter is set to 'Allow all'.

Regards,

Louis

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

8rain
I Plan to Stick Around

Anyone experiencing periodic ping spikes?  

 

I'm in Markham area with a CGNM-3552 on 4.5.8.22 in a Casa CMTS area CMTS-MAC=00:17:10

My friends say they can see me lagging in online games.

The change logs for the newer versions indicate there were several fixes for ICMP and TCP latency, however I'm informed that 4.5.8.22 is the latest trial firmware compatible with the 3552 modem... so unfortunately I'm not sure what else to try.

 

Modem is in bridge mode connected to pfsense for my router.

Both modem and router have been rebooted recently, but did not help.

Internally the ping to my router is stable, but anything out to internet gets intermittent spikes.  The ping results are logged directly from pfsense.

 

guq9W7B.png

 

Speedtest works great, though it won't show any latency issues (was testing on my laptop wireless).

 

Here are the DOCSIS stats:

 

Downstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDSignal noise ratio (dB)
1609000000256QAM2.2001038.605
2561000000256QAM3.000238.983
3567000000256QAM3.000338.983
4573000000256QAM2.900440.366
5579000000256QAM2.600538.983
6585000000256QAM2.400638.983
7591000000256QAM2.100738.605
8597000000256QAM2.200838.983
9603000000256QAM2.100938.983
10555000000256QAM3.100138.983
11615000000256QAM2.1001138.983
12621000000256QAM1.7001238.983
13633000000256QAM1.6001338.605
14639000000256QAM1.6001438.983
15645000000256QAM1.8001538.605
16651000000256QAM1.7001638.983
17657000000256QAM2.0001738.983
18663000000256QAM1.9001838.605
19669000000256QAM1.8001938.605
20675000000256QAM1.5002038.605
21681000000256QAM1.2002138.983
22687000000256QAM0.9002238.983
23693000000256QAM0.8002338.605
24699000000256QAM0.8002438.605
25705000000256QAM1.6002539.200
26711000000256QAM1.8002638.900
27717000000256QAM1.8002739.200
28723000000256QAM1.6002839.200
29825000000256QAM2.5002939.500
30831000000256QAM2.4003039.900
31837000000256QAM2.3003139.500
32843000000256QAM2.2003239.500
Upstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDBandWidth
130596000ATDMA - 64QAM37.50016400000
238596000ATDMA - 64QAM39.00033200000
323700000ATDMA - 64QAM37.50026400000

 

 

 

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

RyzenFX
I'm a Reliable Contributor

From what I'm seeing your signal strength and signal to noise ratio (SNR) looks really good so there doesn't seem to be anything affecting your signal. 

 

Can you try pinging google.ca for 5 minutes using a program called PingPlotter OR, ping google.ca using the command prompt? I would like you to ping google.ca through the modem and router using an ethernet cable. Also, if you do use command prompt to ping google.ca you can use these commands: ping google.ca OR tracert google.ca

 

I do suggest using tracert because it shows the servers you are hitting on the way to the destination and aswell as the ping. It could help identify if there is a network issue or localized issue.

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Anu1
I'm Here A Lot

My internet has been acting up with it constantly hanging or dropping connection for the past few days. I realize it is due to the SNR being poor in the bottom few channels. Is there anything I can do or should I call a CSR?

 

Downstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDSignal noise ratio (dB)
1591000000256QAM3.700740.366
2567000000256QAM3.700340.366
3573000000256QAM3.300440.366
4579000000256QAM3.500540.366
5585000000256QAM3.800640.366
6561000000256QAM3.800240.366
7597000000256QAM3.600840.946
8603000000256QAM3.900940.366
9609000000256QAM3.9001040.366
10615000000256QAM3.8001140.366
11621000000256QAM4.5001240.366
12633000000256QAM4.7001340.366
13639000000256QAM4.7001440.366
14645000000256QAM4.5001540.366
15651000000256QAM4.2001640.946
16657000000256QAM4.5001740.946
17663000000256QAM4.7001840.366
18669000000256QAM4.7001940.946
19675000000256QAM4.6002040.366
20681000000256QAM4.3002140.366
21687000000256QAM4.3002240.366
22693000000256QAM4.1002340.366
23699000000256QAM4.2002440.366
24705000000256QAM3.9002540.366
25711000000256QAM3.4002640.946
26717000000256QAM3.3002738.983
27723000000256QAM3.0002840.366
28825000000256QAM-8.6002933.957
29831000000256QAM-5.2003035.595
30837000000256QAM-0.9003137.636
31843000000256QAM0.6003238.605
32555000000256QAM3.800140.366
OFDM Downstream Overview
ReceiverFFT typeSubcarr 0 Frequency(MHz)PLC lockedNCP lockedMDC1 lockedPLC power(dBmv)
04K275600000YESYESYES3.599998
1NANANONONONA
Upstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDBandwidth
123700000ATDMA - 64QAM34.00026400000
238595746ATDMA - 64QAM36.00033200000
330596000ATDMA - 64QAM34.00016400000
OFDM/OFDMA Overview
Channel IndexStatelin Digital AttDigital AttBW (sc's*fft)Report PowerReport Power1_6FFT Size
0DISABLED0.50000.00000.0000-inf-1.00004K
1DISABLED0.50000.00000.0000-inf-1.00004K