FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

[RogersMargaret]

Hello Community,

We are currently offering our users an exclusive opportunity to participate in an upcoming trial of the new firmware for our Rocket Wi-Fi Modem (CGN3ACR, CGN3AMR and CGN3ACSMR) and Rocket Gigabit Wi-Fi Modem (CGN3552 and CODA-4582). For details of this program, please see this thread.

This thread will be used for feedback regarding the firmware.  We've invited @RogersSergio, @RogersSyd & @RogersBob from our Networking team to participate in this thread.  Your feedback is very valuable and will be used to enhance the firmware before it is released publicly.

Thank you for your continued feedback and support.

[RogersDave]

@aube wrote:

Received the new firmware release 4.5.8.30 and as 4.5.8.29 i'm losing all Wifi connections. I tried  unplugging modem to reset it, but same thing happens.  Then I tried a hard reset then went through the setup for wifi, after completing it, I checked the modem for the wifi indicator to turn on but only the 2.4g came on for maybe 2 seconds and it never showed again after.  As for the ethernet connection all is working as it should only wifi  is not working.

---

From the status page of your modem, it shows that both 2.4 GHz and 5 GHz WiFi are working.

If you still don't have WiFi, I will roll push back the few users upgraded to 4.5.8.30 and will send this back to Hitron.

Dave

[aube]

Yes, both wifi 2.4g and 5.0g are On and In Service and I still can't get any wifi.

[RogersDave]

---

@aube wrote:

Yes, both wifi 2.4g and 5.0g are On and In Service and I still can't get any wifi.

---

No problem. I collected some logs and have an idea what is hapenning. I have sent the information to Hitron and I'm pushing 4.5.8.27 back to your modem. You should have it in about 20-30 minutes.

Dave

[lethalsniper]

@RogersDave does this fix Fix: Uplink speed issue introduced in 4.5.8.27,
Improvement: ICMP Latency
Improvement: TCP Latency (Intel SDK 4.5.7.60) ?

[aube]

Thanks, back to 4.5.8.27 and wifi back to nornal.

[RogersDave]

---

@lethalsniper wrote:
@RogersDave does this fix Fix: Uplink speed issue introduced in 4.5.8.27,
Improvement: ICMP Latency
Improvement: TCP Latency (Intel SDK 4.5.7.60) ?

---

I can't tell if it fixes everything as I haven't been able to run a full assessment yet. It does however make a major improvement for latency introduced by the modem itself. However, based on the feedback received, I have to hold off on this firmware a bit more as it seems to create WiFi issues still.

In your case however, the bulk of the issues are node related so no firmware or modem will address them until your node is reworked.

Dave

[lethalsniper]

@RogersDave from what I know the node issue was fixed almost 2 weeks ago that's what they are telling me, is there anyway you can send me a private message regarding my node so I can forward it to them because I'm still in contact with the ombudsman of rogers.

[Loux]

So far so good,

one week with the new firmware 4.5.8.22 on the CGNM-3552, i was able to pair my chromecast with the Wifi and my android devices and cast to them.

Regards,

Louis

[DARKNITE]

Lagging while live streaming.

everything else seems to be okay. could be a ping issue?

running 2.0.10.24. i rolled back because i thought it would fix it. using a factory reset from 2.0.10.26T1

i am using the modem CODA4582 and on bridge mode on an apple time capsule with no problems before the update 😞

1	04/13/2017 04:56:25	84000500	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MACAC=;CM-QOS=1.1;CM-VER=3.1;
2	01/01/1970 00:01:07	82000200	critical	No Ranging Response received - T3 time-out;CM-MAC=1.1;CM-VER=3.1;
3	04/13/2017 04:58:06	90000000	warning	MIMO Event MIMO: Stored MIMO=1 post cfg file MIMO=-1;CM-MAC=;CM-QOS=1.1;CM-VER=3.1;
4	04/13/2017 04:58:18	84000700	warning	RCS Partial Service;CM-MAC=;CM-QOS=1.1;CM-VER=3.1;
5	04/13/2017 05:03:01	90000000	warning	MIMO Event MIMO: Stored MIMO=1 post cfg file MIMO=-1;CM-MAC=\CM-QOS=1.1;CM-VER=3.1;
6	04/13/2017 05:03:05	84000700	warning	RCS Partial Service;CM-MAC=\=1.1;CM-VER=3.1;
7	04/13/2017 12:23:09	82000200	critical	No Ranging Response received - T3 time-out;CM-MAC=\OS=1.1;CM-VER=3.1;
8	04/14/2017 03:34:32	90000000	warning	MIMO Event MIMO: Stored MIMO=1 post cfg file MIMO=-1;CM-MAC=a\;CM-QOS=1.1;CM-VER=3.1;
9	04/15/2017 04:38:23	82000200	critical	No Ranging Response received - T3 time-out;CM-MAC=\=1.1;CM-VER=3.1;
10	04/15/2017 13:36:38	90000000	warning	MIMO Event MIMO: Stored MIMO=1 post cfg file MIMO=-1;CM-MAC=\;CM-QOS=1.1;CM-VER=3.1;
11	04/15/2017 19:30:32	84000500	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=\M-QOS=1.1;CM-VER=3.1;
12	04/15/2017 19:39:59	90000000	warning	MIMO Event MIMO: Stored MIMO=1 post cfg file MIMO=-1;CM-MAC=\CM-QOS=1.1;CM-VER=3.1;

LAN Receiving	22.58M Bytes
LAN Sending	5.10K Bytes

speed test.com

ping - 6ms

download - 280

upload - 12

gigabit package...

someone help...

can you roll me back to .23?

[Mythen]

.24 is the network wide version.

Post your levels from the Docsis WAN page

[DARKNITE]

Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	Signal noise ratio (dB)
1	591000000	256QAM	-0.700	7	40.946
2	567000000	256QAM	-1.100	3	40.946
3	573000000	256QAM	-1.200	4	40.366
4	579000000	256QAM	-0.800	5	40.366
5	585000000	256QAM	-0.800	6	40.366
6	561000000	256QAM	-1.200	2	40.946
7	597000000	256QAM	-0.500	8	40.366
8	603000000	256QAM	0.000	9	40.946
9	609000000	256QAM	0.500	10	40.946
10	615000000	256QAM	0.400	11	40.946
11	621000000	256QAM	0.300	12	40.946
12	633000000	256QAM	-0.200	13	40.946
13	639000000	256QAM	-0.500	14	40.366
14	645000000	256QAM	-0.900	15	40.366
15	651000000	256QAM	-0.800	16	40.366
16	657000000	256QAM	-0.400	17	40.946
17	663000000	256QAM	-0.700	18	40.946
18	669000000	256QAM	-0.400	19	40.366
19	675000000	256QAM	0.100	20	40.366
20	681000000	256QAM	0.300	21	40.946
21	687000000	256QAM	0.800	22	40.366
22	693000000	256QAM	0.600	23	40.366
23	699000000	256QAM	0.200	24	40.366
24	705000000	256QAM	-0.300	25	40.366
25	711000000	256QAM	-1.200	26	40.366
26	717000000	256QAM	-1.900	27	38.983
27	723000000	256QAM	-2.500	28	38.983
28	825000000	256QAM	-0.900	29	40.946
29	831000000	256QAM	-0.700	30	40.946
30	837000000	256QAM	-0.300	31	40.366
31	843000000	256QAM	-0.600	32	40.366
32	555000000	256QAM	-1.300	1	40.946

OFDM Downstream Overview

Receiver	FFT type	Subcarr 0 Frequency(MHz)	PLC locked	NCP locked	MDC1 locked	PLC power(dBmv)
0	4K	275600000	YES	YES	YES	-2.200001
1	NA	NA	NO	NO	NO	NA

Upstream Overview

Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	Bandwidth
1	23700000	ATDMA - 64QAM	44.250	5	6400000
2	38596000	ATDMA - 64QAM	48.000	6	3200000
3	30596000	ATDMA - 64QAM	44.750	4	6400000

OFDM/OFDMA Overview

Channel Index	State	lin Digital Att	Digital Att	BW (sc's*fft)	Report Power	Report Power1_6	FFT Size
0	DISABLED	0.5000	0.0000	0.0000	-inf	-1.0000	4K
1	DISABLED	0.5000	0.0000	0.0000	-inf	-1.0000	4K

[Datalink]

The DOCSIS 3.0 downstream signal levels and signal to noise ratios are fine (channels 1 to 32), the upstream is elevated from the normal range of 36 to 40 dBmV (channels 4,5,6).  You're running DOCSIS 3.1 which can be seen in the OFDM section of the table.  Some users have reported slow data rates with DOCSIS 3.1 running.  From your DOCSIS 3.0 upstream levels, I would say that there is a cable or connector issue on the go. Normally with Docsis 3.1 running, the upstream levels are around 30 to 32 dBmV, so the fact that they're elevated, up in the 40+ dBmV range with DOCSIS 3.1 running indicates that there is something afoot.  

The DOCSIS 3.1 downstream signal level as indicted in the OFDM section of the table is not correct, so there no way for the end user to judge that value.  I don't know if tech support has any better indication or not.  

I would call tech support and ask the CSR what the current signal level and signal to noise ratio are for the upstream channels at the CMTS.  We can't see those levels as the CMTS does not report those numbers back to the modem.  Tech support can see those values however.  You're looking for 0 dBmV for signal level with a signal to noise ratio of 25 dB as a minimum.  You could also ask the CSR what the current value is for the downstream Docsis 3.1 channel and compare that to the -2.2 value that is indicated in the table.  If its the same, then the number that the CSR has is just as useless as what's in the table.  

Depending on the upstream results at the CMTS, the CSR might suggest a tech visit to inspect the external cable and connectors. 

If you run a speedtest using the Toronto or Montreal Rogers servers on www.speedtest.net what do you end up with for results?

[Mythen]

We've had a terrible time just watching streams yesterday. I've had to turn the quality down to low to stop it from buffering

[Mythen]

@Datalink 

What  is the normal range for the Docsis 3.1 levels in the  OFDM section?

[Datalink]

At the moment I don't know.  The value is calculated in a different manner when compared to the DOCSIS 3.0 calculation.    The DOCSIS 3.1 values should be buried somewhere in the DOCSIS 3.1 specifications, so, I have a little reading to do.  

The problem at the moment is that the frequency and signal level as reported in the OFDM section are not correct from what I've been told.  

[Mythen]

Idk but ours is in the -7 range

Also our internet is really not stable as of late. Trouble just watch videos and twitch streams. They buffer like crazy

[borford]

---

@Mythen wrote:

@Datalink 

What  is the normal range for the Docsis 3.1 levels in the  OFDM section?

---

OFDM1_Power -9dBmV to +10dBmV

OFDM1_Rx_Power_Range +/- 6dBmV from average

Brian

[Loux]

Hi,

using the new firmware, I still can't connect from Wifi Device to LAN Device, it is a feature ?

Firewall is set to 'Minimal' and Device Filter is set to 'Allow all'.

Regards,

Louis

[8rain]

Anyone experiencing periodic ping spikes?  

I'm in Markham area with a CGNM-3552 on 4.5.8.22 in a Casa CMTS area CMTS-MAC=00:17:10

My friends say they can see me lagging in online games.

The change logs for the newer versions indicate there were several fixes for ICMP and TCP latency, however I'm informed that 4.5.8.22 is the latest trial firmware compatible with the 3552 modem... so unfortunately I'm not sure what else to try.

Modem is in bridge mode connected to pfsense for my router.

Both modem and router have been rebooted recently, but did not help.

Internally the ping to my router is stable, but anything out to internet gets intermittent spikes.  The ping results are logged directly from pfsense.

Speedtest works great, though it won't show any latency issues (was testing on my laptop wireless).

Here are the DOCSIS stats:

Downstream Overview

Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	Signal noise ratio (dB)
1	609000000	256QAM	2.200	10	38.605
2	561000000	256QAM	3.000	2	38.983
3	567000000	256QAM	3.000	3	38.983
4	573000000	256QAM	2.900	4	40.366
5	579000000	256QAM	2.600	5	38.983
6	585000000	256QAM	2.400	6	38.983
7	591000000	256QAM	2.100	7	38.605
8	597000000	256QAM	2.200	8	38.983
9	603000000	256QAM	2.100	9	38.983
10	555000000	256QAM	3.100	1	38.983
11	615000000	256QAM	2.100	11	38.983
12	621000000	256QAM	1.700	12	38.983
13	633000000	256QAM	1.600	13	38.605
14	639000000	256QAM	1.600	14	38.983
15	645000000	256QAM	1.800	15	38.605
16	651000000	256QAM	1.700	16	38.983
17	657000000	256QAM	2.000	17	38.983
18	663000000	256QAM	1.900	18	38.605
19	669000000	256QAM	1.800	19	38.605
20	675000000	256QAM	1.500	20	38.605
21	681000000	256QAM	1.200	21	38.983
22	687000000	256QAM	0.900	22	38.983
23	693000000	256QAM	0.800	23	38.605
24	699000000	256QAM	0.800	24	38.605
25	705000000	256QAM	1.600	25	39.200
26	711000000	256QAM	1.800	26	38.900
27	717000000	256QAM	1.800	27	39.200
28	723000000	256QAM	1.600	28	39.200
29	825000000	256QAM	2.500	29	39.500
30	831000000	256QAM	2.400	30	39.900
31	837000000	256QAM	2.300	31	39.500
32	843000000	256QAM	2.200	32	39.500

Upstream Overview

Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	BandWidth
1	30596000	ATDMA - 64QAM	37.500	1	6400000
2	38596000	ATDMA - 64QAM	39.000	3	3200000
3	23700000	ATDMA - 64QAM	37.500	2	6400000

[RyzenFX]

From what I'm seeing your signal strength and signal to noise ratio (SNR) looks really good so there doesn't seem to be anything affecting your signal. 

Can you try pinging google.ca for 5 minutes using a program called PingPlotter OR, ping google.ca using the command prompt? I would like you to ping google.ca through the modem and router using an ethernet cable. Also, if you do use command prompt to ping google.ca you can use these commands: ping google.ca OR tracert google.ca

I do suggest using tracert because it shows the servers you are hitting on the way to the destination and aswell as the ping. It could help identify if there is a network issue or localized issue.

[Anu1]

My internet has been acting up with it constantly hanging or dropping connection for the past few days. I realize it is due to the SNR being poor in the bottom few channels. Is there anything I can do or should I call a CSR?

Downstream Overview

Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	Signal noise ratio (dB)
1	591000000	256QAM	3.700	7	40.366
2	567000000	256QAM	3.700	3	40.366
3	573000000	256QAM	3.300	4	40.366
4	579000000	256QAM	3.500	5	40.366
5	585000000	256QAM	3.800	6	40.366
6	561000000	256QAM	3.800	2	40.366
7	597000000	256QAM	3.600	8	40.946
8	603000000	256QAM	3.900	9	40.366
9	609000000	256QAM	3.900	10	40.366
10	615000000	256QAM	3.800	11	40.366
11	621000000	256QAM	4.500	12	40.366
12	633000000	256QAM	4.700	13	40.366
13	639000000	256QAM	4.700	14	40.366
14	645000000	256QAM	4.500	15	40.366
15	651000000	256QAM	4.200	16	40.946
16	657000000	256QAM	4.500	17	40.946
17	663000000	256QAM	4.700	18	40.366
18	669000000	256QAM	4.700	19	40.946
19	675000000	256QAM	4.600	20	40.366
20	681000000	256QAM	4.300	21	40.366
21	687000000	256QAM	4.300	22	40.366
22	693000000	256QAM	4.100	23	40.366
23	699000000	256QAM	4.200	24	40.366
24	705000000	256QAM	3.900	25	40.366
25	711000000	256QAM	3.400	26	40.946
26	717000000	256QAM	3.300	27	38.983
27	723000000	256QAM	3.000	28	40.366
28	825000000	256QAM	-8.600	29	33.957
29	831000000	256QAM	-5.200	30	35.595
30	837000000	256QAM	-0.900	31	37.636
31	843000000	256QAM	0.600	32	38.605
32	555000000	256QAM	3.800	1	40.366

OFDM Downstream Overview

Receiver	FFT type	Subcarr 0 Frequency(MHz)	PLC locked	NCP locked	MDC1 locked	PLC power(dBmv)
0	4K	275600000	YES	YES	YES	3.599998
1	NA	NA	NO	NO	NO	NA

Upstream Overview

Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	Bandwidth
1	23700000	ATDMA - 64QAM	34.000	2	6400000
2	38595746	ATDMA - 64QAM	36.000	3	3200000
3	30596000	ATDMA - 64QAM	34.000	1	6400000

OFDM/OFDMA Overview

Channel Index	State	lin Digital Att	Digital Att	BW (sc's*fft)	Report Power	Report Power1_6	FFT Size
0	DISABLED	0.5000	0.0000	0.0000	-inf	-1.0000	4K
1	DISABLED	0.5000	0.0000	0.0000	-inf	-1.0000	4K