FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

[RogersMargaret]

Hello Community,

We are currently offering our users an exclusive opportunity to participate in an upcoming trial of the new firmware for our Rocket Wi-Fi Modem (CGN3ACR, CGN3AMR and CGN3ACSMR) and Rocket Gigabit Wi-Fi Modem (CGN3552 and CODA-4582). For details of this program, please see this thread.

This thread will be used for feedback regarding the firmware.  We've invited @RogersSergio, @RogersSyd & @RogersBob from our Networking team to participate in this thread.  Your feedback is very valuable and will be used to enhance the firmware before it is released publicly.

Thank you for your continued feedback and support.

[DaveFro]

My WAN disconnects once or twice a day. All of a sudden there is just no internet, but nothing is indicated in the modem that anything is wrong. My router keeps track of wan uptime, and it has never gone above about 12 hours in the last few weeks. I haven't had time to get to the basement and check the router lights before the wan comes back up, so not sure what they would be showing.

[dere61]

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@DaveFro wrote:

My WAN disconnects once or twice a day. All of a sudden there is just no internet, but nothing is indicated in the modem that anything is wrong. My router keeps track of wan uptime, and it has never gone above about 12 hours in the last few weeks. I haven't had time to get to the basement and check the router lights before the wan comes back up, so not sure what they would be showing.

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I have the same problems afternoons 5pm. sometimes 8pm and 9pm ?? 

And this errors  inside Router

• No.	Time	type	Priority	Event
  1	03/15/17 11:50:22	82000200	critical	No Ranging Response received - T3 time-out;MTS-MAC=00:17:10:93:74:1e;CM-QOS=1.1;CM-VER=3.0;
  2	03/15/17 12:33:10	68010300	error	DHCP RENEW WARNING - Field invalid in response v4 option;;CMTS-MAC=00:17:10:93:74:1e;CM-QOS=1.1;CM-VER=3.0;
  3	03/15/17 17:51:48	82000200	critical	No Ranging Response received - T3 time-out;;CMTS-MAC=00:17:10:93:74:1e;CM-QOS=1.1;CM-VER=3.0;

[DaveFro]

i see those errors in my log too, but they don't line up with the disconnects, off by a few hours usually.

[RogersDave]

Good morning Community,

I have just received 2 new trial firmware. I have updated the release logs as usual in this post. There are a lot of participants in the trial program and a lot of you changed modem in the last 2-3 months so it will take me a while to perform all the upgrades.

I expect that it may take me up to next Monday to run through the entire list of modems. I will be starting with everything but the CODA at first.

I can't push the latest CODA firmware just yet because of the upgrade on boot mechanism that we have in place (if I upgrade a modem, it will automatically get downgraded when it reboots). This should be addressed today or tomorrow and I'll be able to proceed with CODA modems after that.

Dave

[Mythen]

@RogersDave

I still have the original coda modem with no black dots. Is there any benefit to upgrading to the black dot codas?

[JohnBeaudin]

@RogersDave

Sounds good, I believe you already have my MAC address and everything you need, if you want to push it early feel free to do so, I am willing to test it tonight.

Thanks for the quick answer!

[RyzenFX]

@Mythen Black dot CODA's have better internal shielding from 2.4Ghz interference, however if you have all your channels, and they seem to be in-spec then you don't need to upgrade to the black-dot CODA. 

If anything, I would upgrade to the black-dot CODA just to be safe.

@RogersDave I sent you a PM regarding the 4.5.8.29 firmware, hopefully I can get upgraded today and test the major improvements.

[JohnBeaudin]

Any Beta tester on the CGN3 that received 4.5.8.29

I want to know if it improved your ping in online games?

[adyngy]

I can't seem to see my SSID on 4.5.8.29. I've tried rebooting and factory reset and with both, I cannot see my SSID. Anything I can do to further troubleshoot this problem?

[dere61]

Still not get it !

[RogersDave]

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@adyngy wrote:

I can't seem to see my SSID on 4.5.8.29. I've tried rebooting and factory reset and with both, I cannot see my SSID. Anything I can do to further troubleshoot this problem?

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I pushed it to some firmware trial participants today including you but it may have caused problems. I'm currently reverting the changes done to everybody.

We will do more internal testing and then decide on the course of action in the next few days.

Dave

[adyngy]

Cool, thanks for the update, any ETA on the revert changes?

[aube]

I did receive the new firmware 4.5.8.29 today but completely lost my wifi, I don't know if it was a bad flash or else, but I would appreciate returning to the previous firmware 4.5.8.27 as soon as possible.

[RogersDave]

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@aube wrote:

I did receive the new firmware 4.5.8.29 today but completely lost my wifi, I don't know if it was a bad flash or else, but I would appreciate returning to the previous firmware 4.5.8.27 as soon as possible.

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Everybody should be downgraded back in the next 20-30 minutes.

[headhoncho]

for the brief time that I had .29 I didn't notice any problems here

[andybrantord]

I didnt notice anything either but it wasnt on long enough to check everything out

[Makaveli99]

Was the .29 firmware pulled my logs show this

modem is still on .27 on the main page.

8	3/16/2017 18:34	69010100	notice	SW Download INIT - Via NMS
9	3/16/2017 18:40	69011100	notice	SW download Successful - Via NMS
13	3/16/2017 20:59	69010100	notice	SW Download INIT - Via NMS
14	3/16/2017 21:00	69010400	error	SW Upgrade Failed Before Download - Server not Present
15	3/16/2017 21:00	69010600	error	SW upgrade Failed before download - TFTP Max Retry Exceeded
16	3/16/2017 21:20	69010100	notice	SW Download INIT - Via NMS
17	3/16/2017 21:26	69011100	notice	SW download Successful - Via NMS

[gp-se]

@Makaveli99

it looks like it was indeed on .29 then reverted to .27

[RogersDave]

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@gp-se wrote:

@Makaveli99

it looks like it was indeed on .29 then reverted to .27

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I did indeed start the deployment of firmware 4.5.8.29 but given the bad reports I received, I had to rollback quickly.

I'm circling back to Hitron to understand what happened but it seems there is a problem with this firmware file. I don't expect to have another build before early next week so in the meantime, I will focus on upgrading CODA-4582 devices.

Dave

[lethalsniper]

@RogersDave so you expecting a fix for the udp issues on the coda ?

[rjmaxim]

@RogersDave Thanks, successful push of Coda 2.0.10.26T1.........in Scarborough. Everything working great, no noticeable difference...both Download/Upload speeds consistent at between 500-800/40 but not seen higher than 940/50. Keep up the good work!