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FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

RogersMargaret
Community Manager (Retired)
Community Manager (Retired)

Hello Community,

 

We are currently offering our users an exclusive opportunity to participate in an upcoming trial of the new firmware for our Rocket Wi-Fi Modem (CGN3ACR, CGN3AMR and CGN3ACSMR) and Rocket Gigabit Wi-Fi Modem (CGN3552 and CODA-4582). For details of this program, please see this thread.

 

This thread will be used for feedback regarding the firmware.  We've invited @RogersSergio@RogersSyd & @RogersBob from our Networking team to participate in this thread.  Your feedback is very valuable and will be used to enhance the firmware before it is released publicly.

 

Thank you for your continued feedback and support.

4,906 REPLIES 4,906

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

dmbcanda
I Plan to Stick Around

So I have figured out that Windows Firewall is blocking IPV6 completely.   I cannot seem to find the correct rule to enable it to work.  Disabling it completely gives me a 19/20 or 10/10 depending on the site.  Anyone know how to fix this?

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

@dmbcanda have a look at the following Microsoft Technet page to add a rule to the Windows Firewall:

 

https://technet.microsoft.com/en-us/itpro/windows/keep-secure/create-an-inbound-icmp-rule

 

I think I did that for both inbound and outbound when I added the rule.



Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Gigabytes
I've Been Here Awhile

Is anything wrong with my numbers? My speeds are always inconsistent, i’m getting 200-400 down and 10 up on a one black dot CODA running 2.0.10.24. Currently on the Rogers gigabit plan.

 

Downstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDSignal noise ratio (dB)
1603000000256QAM-2.000938.605
2561000000256QAM-2.400237.636
3567000000256QAM-2.500337.636
4573000000256QAM-2.500437.636
5579000000256QAM-2.700537.636
6585000000256QAM-2.800637.636
7591000000256QAM-2.700737.356
8597000000256QAM-2.700838.983
9555000000256QAM-2.300137.356
10609000000256QAM-2.5001038.605
11615000000256QAM-2.4001138.605
12621000000256QAM-2.1001238.605
13633000000256QAM-2.3001338.605
14639000000256QAM-2.3001438.605
15645000000256QAM-2.4001538.605
16651000000256QAM-1.9001638.983
17657000000256QAM-2.3001738.983
18663000000256QAM-2.3001838.983
19669000000256QAM-2.2001938.605
20675000000256QAM-2.4002038.605
21681000000256QAM-3.0002138.605
22687000000256QAM-3.1002238.605
23693000000256QAM-3.3002338.605
24699000000256QAM-4.0002437.356
25705000000256QAM-4.6002537.636
26711000000256QAM-4.9002637.356
27717000000256QAM-5.3002737.356
28723000000256QAM-5.5002837.636
29825000000256QAM-7.0002936.610
30831000000256QAM-7.2003036.610
31837000000256QAM-6.5003137.636
32843000000256QAM-6.6003236.610
OFDM Downstream Overview
ReceiverFFT typeSubcarr 0 Frequency(MHz)PLC lockedNCP lockedMDC1 lockedPLC power(dBmv)
0NANANONONONA
14K275600000YESYESYES-1.700001
Upstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDBandwidth
130596000ATDMA - 64QAM36.50016400000
238595746ATDMA - 64QAM39.75033200000
323700000ATDMA - 64QAM35.50026400000
OFDM/OFDMA Overview
Channel IndexStatelin Digital AttDigital AttBW (sc's*fft)Report PowerReport Power1_6FFT Size
0DISABLED0.50000.00000.0000-inf-1.00004K
1DISABLED0.50000.00000.0000-inf-1.00004K

 

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Gigabytes
I've Been Here Awhile

Is anything wrong with my numbers? My speeds are always inconsistent, i’m getting 200-400 down and 10 up on a one black dot CODA running 2.0.10.24. Currently on the Rogers gigabit plan.

 

Downstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDSignal noise ratio (dB)
1603000000256QAM-2.000938.983
2561000000256QAM-2.400237.356
3567000000256QAM-2.400337.636
4573000000256QAM-2.500437.356
5579000000256QAM-2.700537.636
6585000000256QAM-2.700637.636
7591000000256QAM-2.700737.636
8597000000256QAM-2.800838.605
9555000000256QAM-2.300137.356
10609000000256QAM-2.5001038.605
11615000000256QAM-2.4001138.605
12621000000256QAM-2.1001238.983
13633000000256QAM-2.2001338.605
14639000000256QAM-2.3001438.605
15645000000256QAM-2.4001538.605
16651000000256QAM-1.9001638.983
17657000000256QAM-2.2001738.983
18663000000256QAM-2.2001838.983
19669000000256QAM-2.2001938.605
20675000000256QAM-2.4002038.605
21681000000256QAM-3.0002138.605
22687000000256QAM-3.0002238.605
23693000000256QAM-3.3002338.605
24699000000256QAM-4.0002437.636
25705000000256QAM-4.5002537.636
26711000000256QAM-4.9002637.636
27717000000256QAM-5.3002737.636
28723000000256QAM-5.5002837.356
29825000000256QAM-6.9002936.610
30831000000256QAM-7.0003036.610
31837000000256QAM-6.4003137.356
32843000000256QAM-6.5003237.356
OFDM Downstream Overview
ReceiverFFT typeSubcarr 0 Frequency(MHz)PLC lockedNCP lockedMDC1 lockedPLC power(dBmv)
0NANANONONONA
14K275600000YESYESYES-1.700001
Upstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDBandwidth
130596000ATDMA - 64QAM36.50016400000
238595746ATDMA - 64QAM39.75033200000
323700000ATDMA - 64QAM35.25026400000
OFDM/OFDMA Overview
Channel IndexStatelin Digital AttDigital AttBW (sc's*fft)Report PowerReport Power1_6FFT Size
0DISABLED0.50000.00000.0000-inf-1.00004K
1DISABLED0.50000.00000.0000-inf-1.00004K
 

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

gp-se
I'm an Advisor

@rjmaxim


@rjmaxim wrote:
@gp-se wrote:

@rjmaxim black dot modem or original batch? if it's original swap it at the nearest Rogers store. If it's a black dot modem I would call tech support and have them run signal level tests on the modem. 


@gp-se It's Blackdot 1.... yeah it's a bit weird. Speeds have not improved and still around 300, although seems stable compared to before .24 but now don't know if the missing channels are Modem related. Also, don't know why it switched from receiver 0 to receiver 1. Is it because they replaced the Line-X/Amp on the steet tap, CMTS or the Coda issue. Below are the readings....I'll copy @RogersDave and hope he can comment.

  

 


looking at your SNR levels they are quite low, I would call Rogers and have them run some tests on your line and see what they say. The low Signal to Noise Ratio's are most likely causing your slow speeds.

 

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Windwalker
I Plan to Stick Around
@RyzenFX Thanks.

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

trafsta
I Plan to Stick Around

@gp-se and others who have tried helping me in the past few weeks. I had a Rogers tech at my house as per your recommendation to troubleshoot the last 4 channels that were around -7.8 to -9.7 for signals and he isolated the bad cabling issue to some coax running from the outside demarc point to the inside demarc point (it went under the concrete flooring of our garage for about 20-30ft or so). I re-ran some quad-shielded RG6 cabling from the basement demarc through the garage walls/ceiling to the outside demarc (100ft cable, might trim it down to 60ft or so when I have the time to get a Rogers tech over to cut/trim and recrimp it - not sure if the extra 40ft or so would cause a bit of a signal drop at all)... anyways, the signal levels have dramatically improved. Thesea re the readings I am getting now on my CGN3AMR, please let me know how they look now:

 

Downstream Overview
Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	Signal noise ratio (dB)
1	663000000	256QAM	1.400	42	36.387
2	609000000	256QAM	3.100	34	36.387
3	615000000	256QAM	1.900	35	36.387
4	621000000	256QAM	1.500	36	36.387
5	633000000	256QAM	1.500	37	36.387
6	639000000	256QAM	0.700	38	35.780
7	645000000	256QAM	0.200	39	35.780
8	651000000	256QAM	0.300	40	35.780
9	657000000	256QAM	0.700	41	35.595
10	603000000	256QAM	3.400	33	36.610
11	669000000	256QAM	1.500	43	36.387
12	675000000	256QAM	1.700	44	36.610
13	681000000	256QAM	2.100	45	36.610
14	687000000	256QAM	2.100	46	36.610
15	693000000	256QAM	2.700	47	36.610
16	699000000	256QAM	2.200	48	37.356
17	705000000	256QAM	1.900	49	37.356
18	711000000	256QAM	1.800	50	36.387
19	717000000	256QAM	1.800	51	36.610
20	723000000	256QAM	2.200	52	36.387
21	825000000	256QAM	-1.300	53	32.676
22	831000000	256QAM	-1.300	54	32.585
23	837000000	256QAM	-1.200	55	32.585
24	843000000	256QAM	-1.400	56	32.237
Upstream Overview
Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	Bandwidth
1	30596000	ATDMA - 16QAM	30.250	1	6400000
2	38596000	ATDMA - 16QAM	32.250	3	3200000
3	23700000	ATDMA - 16QAM	31.750	2	6400000

 

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

RyzenFX
I'm a Reliable Contributor

@trafsta It's good that you replaced the bad cabling, it was the culprit behind your poor signal levels. In terms of your downstream and upstream signal levels, they look really good. Your downstream signal levels are near 0, which is great. Howevever downstream channels 21-24 have a low SNR (Signal to Noise Ratio). I would call in a report this to the agent, and have it diagnosed. Other than that, everything else looks good.

 

 

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

gp-se
I'm an Advisor

@trafsta the signal levels are looking more consistant now, but like @RyzenFX mentioned the signal to noise ratio isn't ideal. Give Rogers a call and ask them what they think of the SNR levels.

 

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

trafsta
I Plan to Stick Around
The last time I called in the agent just kept talking about "no packet loss" and just ignored the signal levels on the modem that I kept referring to. I'll try calling again and will mention the faulty cabling has been replaced but that the last 4 channels still have bad SNR. Hopefully this next agent takes the SNR and signal stuff into account a little more than just ping results... (the last guy never even bothered looking at signal stuff).

I took the physical timer off the modem to stop resetting it daily at 3am. We shall see if it crashes anymore.

What could the bad SNR ratio on the last 4 channels cause anyways? Download speed inconsistencies? Still getting great speeds from what I can see 🙂

I'm thinking of going to get the CODA modem soon also so I can temporarily get away from ipv6 for the time being too... Haven't liked having to disable ipv6 on all my Windows computers for the time being. Also curious if DOCSIS 3.1 is in my area.

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

trafsta
I Plan to Stick Around
I have also been meaning to ask about a "3db SAT4203 5-42MHz return path attenuator" that used to be connected to the coax input on my modem. I have taken it off now that I have fixed the cabling issue in my house. Any idea what that was for and what it did? Should I put it back? Might it help with the SNR for the last 4 channels perhaps?

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial


@trafsta wrote:

I'm thinking of going to get the CODA modem soon also so I can temporarily get away from ipv6 for the time being too... Haven't liked having to disable ipv6 on all my Windows computers for the time being. Also curious if DOCSIS 3.1 is in my area.

Bad news for you: IPv6 was enabled on the CODA 4582 a few days ago... 

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

trafsta
I Plan to Stick Around
Eeeeep... Any kind of firewall available on the CODA modems? My older model doesn't and all my Windows 10 computers were accessible via ipv6 after going to the trial firmware. Guess I'll read up on the new CODA firmware tomorrow.

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

RyzenFX
I'm a Reliable Contributor

Yup, there's an IPv6 firewall. Just before releasing IPv6, Dave mentioned that there is an included firewall along with firmware 2.0.10.24. You can read more about it on his post here.

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

User1445713
I Plan to Stick Around

@RyzenFX wrote:

Yup, there's an IPv6 firewall. Just before releasing IPv6, Dave mentioned that there is an included firewall along with firmware 2.0.10.24. You can read more about it on his post here.


Very good postings from the link above regarding possible security issues with IPv6.

 

Majority of people in this forum are concerned with speed rather than possible security issues. IPv6 improves speed in many aspects from faster network games, instant web pages, even speedtest.net to servers with IPv6 like TekSavvy Toronto has improved drastically with ping time of 5 to 9 ms. Some streaming videos, web cams etc. have improved with smooth video and I'm sure that the rest of media streaming apps like Skype and similar are benefiting from it.

 

Blocking IPv6 or additional hardware firewall will slow things down to the previous level and the only 5 ms ping out there will be from local Rogers server test if you even see it. It's a trade off between speed and security. For residential networks speed will probably win since we are not talking about disabling security just speculating about possible IPv6 vulnerability.

For these special occasions when you don't want IPv6 un-checking this protocol in network adapter instantly solves the issue without even reboot. You can also reach any of you home computers and devices from the Internet without complex router ports set up just by typing new long IPv6 number. Very useful for Remote Desktop and similar programs.

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

RC2002
I'm Here A Lot

Tech came today and replaced all splitters. As soon as they left for an hr, my internet disconnects me ever hr an so. First they said the disconnection is due to abnormal noise level, it seems not only just the noise level. Not sure anyone out ere experience the same disconnection issue. 

 


Downstream Overview
Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID Signal noise ratio (dB)
1 591000000 256QAM -2.800 7 40.366
2 567000000 256QAM -3.100 3 40.366
3 573000000 256QAM -3.100 4 40.946
4 579000000 256QAM -3.000 5 40.366
5 585000000 256QAM -2.700 6 40.946
6 561000000 256QAM -3.200 2 38.983
7 597000000 256QAM -2.000 8 40.366
8 603000000 256QAM -2.400 9 40.366
9 609000000 256QAM -2.700 10 40.946
10 615000000 256QAM -2.100 11 40.946
11 621000000 256QAM -1.900 12 40.366
12 633000000 256QAM -2.100 13 40.366
13 639000000 256QAM -1.900 14 40.366
14 645000000 256QAM -2.100 15 40.366
15 651000000 256QAM -2.300 16 40.366
16 657000000 256QAM -2.100 17 40.366
17 663000000 256QAM -2.400 18 40.366
18 669000000 256QAM -1.600 19 40.366
19 675000000 256QAM -2.500 20 40.366
20 681000000 256QAM -2.000 21 40.366
21 687000000 256QAM -2.300 22 40.366
22 693000000 256QAM -2.300 23 40.946
23 699000000 256QAM -2.200 24 40.366
24 705000000 256QAM -3.200 25 40.366
25 711000000 256QAM -3.300 26 40.366
26 717000000 256QAM -3.600 27 40.366
27 723000000 256QAM -3.800 28 38.605
28 825000000 256QAM -4.500 29 40.946
29 831000000 256QAM -5.000 30 38.983
30 837000000 256QAM -4.700 31 40.366
31 843000000 256QAM -5.400 32 38.983
32 555000000 256QAM -3.000 1 38.983
OFDM Downstream Overview
Receiver FFT type Subcarr 0 Frequency(MHz) PLC locked NCP locked MDC1 locked PLC power(dBmv)
0 4K 275600000 YES YES YES -7.500000
1 NA NA NO NO NO NA
Upstream Overview
Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID Bandwidth
1 23700000 ATDMA - 64QAM 37.500 2 6400000
2 38595746 ATDMA - 64QAM 41.500 3 3200000
3 30596000 ATDMA - 64QAM 37.500 1 6400000
OFDM/OFDMA Overview
Channel Index State lin Digital Att Digital Att BW (sc's*fft) Report Power Report Power1_6 FFT Size
0 DISABLED 0.5000 0.0000 0.0000 -inf -1.0000 4K
1 DISABLED 0.5000 0.0000 0.0000 -inf -1.0000 4K
© 2017 Hitron Technologies Inc.. All rights reserved.

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

trafsta
I Plan to Stick Around

Strange... my signal levels drastically changed since about 10 hours ago.... here they are now:

DOCSIS Overview
Network Access	Permitted
IP Address	7.22.239.154
Subnet Mask	255.255.240.0
Gateway IP Address	7.22.224.1
DHCP Lease Time	D: 06 H: 14 M: 28 S: 10
Downstream Overview
Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	Signal noise ratio (dB)
1	591000000	256QAM	3.200	31	37.356
2	363000000	256QAM	5.000	10	35.780
3	369000000	256QAM	4.800	11	36.387
4	375000000	256QAM	4.700	12	35.780
5	381000000	256QAM	4.800	13	35.780
6	387000000	256QAM	5.100	14	36.387
7	393000000	256QAM	5.700	15	36.387
8	399000000	256QAM	5.800	16	36.610
9	405000000	256QAM	6.000	17	36.387
10	411000000	256QAM	5.500	18	35.780
11	417000000	256QAM	4.800	19	36.387
12	423000000	256QAM	4.600	20	36.387
13	429000000	256QAM	4.500	21	36.387
14	435000000	256QAM	4.100	22	36.387
15	441000000	256QAM	3.800	23	36.610
16	447000000	256QAM	3.400	24	36.387
17	555000000	256QAM	3.200	25	37.356
18	561000000	256QAM	3.200	26	37.356
19	567000000	256QAM	3.500	27	36.610
20	573000000	256QAM	3.800	28	37.356
21	579000000	256QAM	3.500	29	36.610
22	585000000	256QAM	3.300	30	37.356
23	357000000	256QAM	4.600	9	36.387
24	597000000	256QAM	3.200	32	36.610
Upstream Overview
Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	Bandwidth
1	30596000	ATDMA - 16QAM	31.930	1	6400000
2	38596000	ATDMA - 16QAM	32.750	3	3200000
3	23700000	ATDMA - 16QAM	32.000	2	6400000

And here they are WITH the "3db SAT4203 5-42MHz return path attenuator" plugged into the modem:

Downstream Overview
Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	Signal noise ratio (dB)
1	591000000	256QAM	2.600	31	37.356
2	363000000	256QAM	4.800	10	36.610
3	369000000	256QAM	4.600	11	36.387
4	375000000	256QAM	4.500	12	35.780
5	381000000	256QAM	4.600	13	35.780
6	387000000	256QAM	4.900	14	36.387
7	393000000	256QAM	5.500	15	36.387
8	399000000	256QAM	5.700	16	36.387
9	405000000	256QAM	5.900	17	36.387
10	411000000	256QAM	5.400	18	35.780
11	417000000	256QAM	4.700	19	36.387
12	423000000	256QAM	4.500	20	36.387
13	429000000	256QAM	4.500	21	36.610
14	435000000	256QAM	4.100	22	36.387
15	441000000	256QAM	3.800	23	36.610
16	447000000	256QAM	3.400	24	36.610
17	555000000	256QAM	2.800	25	37.356
18	561000000	256QAM	2.800	26	37.356
19	567000000	256QAM	3.000	27	36.610
20	573000000	256QAM	3.300	28	37.356
21	579000000	256QAM	3.100	29	36.610
22	585000000	256QAM	2.800	30	37.356
23	357000000	256QAM	4.500	9	36.387
24	597000000	256QAM	2.700	32	36.610
Upstream Overview
Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	Bandwidth
1	30596000	ATDMA - 16QAM	33.930	1	6400000
2	38596000	ATDMA - 16QAM	34.750	3	3200000
3	23700000	ATDMA - 16QAM	34.000	2	6400000

Am I better with the Attenuator plugged in or out? Not sure if "Return path" means it is just changing my UPLOAD signal or something? *confused*

 

EDIT" Wait, a ton of the "Channel ID's" changed since 10 hours ago... is the modem changing to different channels that have a better signal? That may be why I am seeing better SNR on the last 4 channels now? Interesting...

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

gp-se
I'm an Advisor

@trafsta


Am I better with the Attenuator plugged in or out? Not sure if "Return path" means it is just changing my UPLOAD signal or something? *confused*

 

EDIT" Wait, a ton of the "Channel ID's" changed since 10 hours ago... is the modem changing to different channels that have a better signal? That may be why I am seeing better SNR on the last 4 channels now? Interesting...


I would leave the Attenuator in, since it's helping to raise your upstream signal levels. As for your second question, yes the modem can dynamically switch to better channels if needed.

 

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

jjdunn10
I Plan to Stick Around
Is anyone else having an issue with their modem (coda) rebooting more frequently than before? I'm on firmware 2.0.10.24 and this barely happened on the .19

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

JohnBeaudin
I'm a Senior Contributor

@RogersDave

 

I was doing fine on .24, but since IPV6 got enabled, every night my modem reboot on it's own.

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

dmbcanda
I Plan to Stick Around

Getting horrible download speeds this morning.   Rogers.com is not even reachable at points.  On Gigabit plan via ethernet on .24 Gateway mode:  I did a hard reboot and did not solve.

 

Coda-4582 2.28.17.JPG