FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

[RogersMargaret]

Hello Community,

We are currently offering our users an exclusive opportunity to participate in an upcoming trial of the new firmware for our Rocket Wi-Fi Modem (CGN3ACR, CGN3AMR and CGN3ACSMR) and Rocket Gigabit Wi-Fi Modem (CGN3552 and CODA-4582). For details of this program, please see this thread.

This thread will be used for feedback regarding the firmware.  We've invited @RogersSergio, @RogersSyd & @RogersBob from our Networking team to participate in this thread.  Your feedback is very valuable and will be used to enhance the firmware before it is released publicly.

Thank you for your continued feedback and support.

[fgasper]

I was upgraded to the .24 firmware a couple days back. Last night I was streaming some video, and after about an hour it buffered for a few minutes. I eventually finished the video with no more buffering, but the resolution degraded at a few points.

This morning the connection is still slower than usual. Just browsing pictures of houses from my realtor shows a very annoying wait-time for the pictures to load. Unlike with the .19 firmware, a reboot of the modem does NOT seem to help.

At what point do I receive a rebate for the shoddy connection speeds here???? I don’t pay for DOCSIS 3.1 or IPv6 support; I pay for 100m speed, and I am NOT getting it!

[User1445713]

I noticed UP arrow is randomly blinking once in a while light blue (cyan) trying to go DOCSIS 3.1 upstream. Is anybody getting cyan both ways?

I'm solid IPv6 since yesterday late afternoon. Google "my IP address" is showing my public IPv6.

[WestPoint]

@User1445713 if your on the new CODA modem, you cant have an IPv6 address yet, they have IPv6 disabled until they fix the firmware and give everyone the new upgrades....

You may be reciving the info, and have the purple light on, with 4k Downstream, but you wont be able to use IPv6 yet.

If google says you have it, its a glitch and Google is only detecting that the service is available, not that you physically have it in use.

[WestPoint]

@User1445713 If you go the the first two post in THIS thread, page 1, you can see VERY CLEARLY, the new CODA has IPv6 disabled by default and then the note at the bottm of the change log for the firmware clearly states, IPV6 will remain disabled until EVERYONE is updated and the firmware issues are addressed.

[JohnBeaudin]

Ipv6 was enabled on the coda 4582 2 days ago, RogersDave mentioned it in another thread.

I am on ipv6 19/20 on ipv6test.com 

Anyone the Coda 4582 just needs to do a reboot and they will get ipv6 enabled ( confirmed by Dave)

[dmbcanda]

IPV6 is enabled with .24, no doubt.  Only issue I am having is it working on Windows 10 64-bit, does not work no matter what I try.  No issues on my cell phone, tablet or old laptop running Windows 7.  Not sure if anyone is having same issue.    My speeds have not improved, and I do not have Doscis 3.1 in my area.   I truly believe that my neighbourhood has some serious congestion or infastructure issues.

[rjmaxim]

---

@JohnBeaudin wrote:

Ipv6 was enabled on the coda 4582 2 days ago, RogersDave mentioned it in another thread.

I am on ipv6 19/20 on ipv6test.com 

Anyone the Coda 4582 just needs to do a reboot and they will get ipv6 enabled ( confirmed by Dave)

---

John, did you reconfigure your firewall settings...Our Coda 4582's are Ipv6 enabled but my Norton Security Firewall is filtering the ICMP messages giving me a score of 17/20 on the IPv6 test. Trying to look what changes to make in Norton Security but always a bit scared, playing with firewall settings. Any suggestions? I am using the Coda in Bridge mode....my router is not filtering it but Norton on my PC is.   

[rjmaxim]

Does anyone know the difference between Receiver 0 and Receiver 1 on the Coda.

Yesterday Rogers Tech Ops replaced the Line-x and Amplifier on the street tap in front of the house. Previously signal strength on all 32 channels were negative with 3 over -10. After they replaced the Amp/Line-x....signal strength were all positive around +3 with 3 in the 800Mhz range just around - 0........BUT no improvment in speed, which is still an issue.....and the Coda now using receiver 1 instead of 0.

This morning signal strenght is declining with 10 channels missing and 8 high Frequencies around -2.8 dBmV......so is this a modem issue or Infrastructure? 

[gp-se]

@rjmaxim black dot modem or original batch? if it's original swap it at the nearest Rogers store. If it's a black dot modem I would call tech support and have them run signal level tests on the modem. 

[rjmaxim]

@gp-se wrote:

@rjmaxim black dot modem or original batch? if it's original swap it at the nearest Rogers store. If it's a black dot modem I would call tech support and have them run signal level tests on the modem. 

---

@gp-se It's Blackdot 1.... yeah it's a bit weird. Speeds have not improved and still around 300, although seems stable compared to before .24 but now don't know if the missing channels are Modem related. Also, don't know why it switched from receiver 0 to receiver 1. Is it because they replaced the Line-X/Amp on the steet tap, CMTS or the Coda issue. Below are the readings....I'll copy @RogersDave and hope he can comment.

  

[tester2013]

@Datalink

I have been having ongoing problems and finally had a senior tech show up today at my house. He splitted the internet and tv with seperate splitters for each. These are the readings now (are the readings good?):

Downstream Overview

Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	Signal noise ratio (dB)
1	615000000	256QAM	1.100	11	38.605
2	561000000	256QAM	0.000	2	37.636
3	567000000	256QAM	0.000	3	37.636
4	573000000	256QAM	1.300	4	37.636
5	579000000	256QAM	1.200	5	38.605
6	585000000	256QAM	0.200	6	37.636
7	591000000	256QAM	0.400	7	37.636
8	597000000	256QAM	-0.200	8	38.605
9	603000000	256QAM	-0.200	9	37.636
10	609000000	256QAM	0.200	10	37.356
11	555000000	256QAM	-0.100	1	37.636
12	621000000	256QAM	1.800	12	38.605
13	633000000	256QAM	0.600	13	37.636
14	639000000	256QAM	1.200	14	37.636
15	645000000	256QAM	0.500	15	37.356
16	651000000	256QAM	1.600	16	37.636
17	657000000	256QAM	0.600	17	37.356
18	663000000	256QAM	1.500	18	37.356
19	669000000	256QAM	1.600	19	37.636
20	675000000	256QAM	1.000	20	38.605
21	681000000	256QAM	2.800	21	38.605
22	687000000	256QAM	2.100	22	37.636
23	693000000	256QAM	1.800	23	37.356
24	699000000	256QAM	2.600	24	37.636
25	705000000	256QAM	1.300	25	37.636
26	711000000	256QAM	2.300	26	37.356
27	717000000	256QAM	0.600	27	37.356
28	723000000	256QAM	-0.700	28	37.356
29	825000000	256QAM	-0.200	29	37.636
30	831000000	256QAM	-1.100	30	38.605
31	837000000	256QAM	-0.700	31	37.636
32	843000000	256QAM	0.500	32	37.356

OFDM Downstream Overview

Receiver	FFT type	Subcarr 0 Frequency(MHz)	PLC locked	NCP locked	MDC1 locked	PLC power(dBmv)
0	NA	NA	NO	NO	NO	NA
1	4K	275600000	YES	YES	YES	0.799999

Upstream Overview

Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	Bandwidth
1	30596000	ATDMA - 64QAM	37.500	4	6400000
2	38595766	ATDMA - 64QAM	41.000	6	3200000
3	23700000	ATDMA - 64QAM	39.000	5	6400000

OFDM/OFDMA Overview

Channel Index	State	lin Digital Att	Digital Att	BW (sc's*fft)	Report Power	Report Power1_6	FFT Size
0	DISABLED	0.5000	0.0000	0.0000	-inf	-1.0000	4K
1	DISABLED	0.5000	0.0000	0.0000	-inf	-1.0000	4K

[User1445713]

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@rjmaxim wrote:

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@JohnBeaudin wrote:

Ipv6 was enabled on the coda 4582 2 days ago, RogersDave mentioned it in another thread.

I am on ipv6 19/20 on ipv6test.com 

........

---

John, did you reconfigure your firewall settings...Our Coda 4582's are Ipv6 enabled but my Norton Security Firewall is filtering the ICMP messages giving me a score of 17/20 on the IPv6 test. Trying to look what changes to make in Norton Security but always a bit scared, playing with firewall settings. Any suggestions? I am using the Coda in Bridge mode....my router is not filtering it but Norton on my PC is.   

---

I got ICMP set up on McAfee security and Windows 10 64bit.

I'm getting 19/20 on IPv6-test.

Here is link to McAfee setup article TS100907:

https://service.mcafee.com/webcenter/portal/cp/home/articleview?articleId=TS100907&articleTitle=McAf...!

Norton could be very similar.

I have 2 computers with Windows 10 64 bit working fine with IPv6. Google "my IP address" is showing IPv6 for both.

[tester2013]

Just did a speed test after 3 hours of the senior tech leaving.

http://www.speedtest.net/my-result/6083801346

[RyzenFX]

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@tester2013 wrote:

Just did a speed test after 3 hours of the senior tech leaving.

http://www.speedtest.net/my-result/6083801346

---

@tester2013 I have gone through your downstream signal levels and they are well-within spec. Signal to noise ratio looks good aswell. In terms of your OFDM power levels, it looks good aswell and your upstream signal levels look good aswell. 

From your previous post, you said you're on .24. However, once the senior tech left, did you get a chance to reboot the modem, aswell as your computer? Let me know if you're still experiencing those speeds.

[tester2013]

@RyzenFX

Just did a reboot and speed is back up...but it will be short lived...not sure why the senior tech decided to split the internet and tv up and put sepearate splitters on each...

[RyzenFX]

Let us know if the speed goes down again. It doesn't make sense to me when .24 is supposed to fix the issue.

Regarding the splitters, I'm pretty sure the Senior Tech splitted both TV and Internet to make sure that both of your services are getting the best possible signal levels. From the data you posted, your downstream signal strengths are close to 0, which is pretty good. 

[tester2013]

Will keep you guys posted...today has been the 9th tech to my house...and 8th CODA..frustrated? yes!

[rjmaxim]

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@User1445713 wrote:

---

@rjmaxim wrote:

---

@JohnBeaudin wrote:

Ipv6 was enabled on the coda 4582 2 days ago, RogersDave mentioned it in another thread.

I am on ipv6 19/20 on ipv6test.com 

........

---

John, did you reconfigure your firewall settings...Our Coda 4582's are Ipv6 enabled but my Norton Security Firewall is filtering the ICMP messages giving me a score of 17/20 on the IPv6 test. Trying to look what changes to make in Norton Security but always a bit scared, playing with firewall settings. Any suggestions? I am using the Coda in Bridge mode....my router is not filtering it but Norton on my PC is.   

---

I got ICMP set up on McAfee security and Windows 10 64bit.

I'm getting 19/20 on IPv6-test.

Here is link to McAfee setup article TS100907:

https://service.mcafee.com/webcenter/portal/cp/home/articleview?articleId=TS100907&articleTitle=McAf...!

Norton could be very similar.

I have 2 computers with Windows 10 64 bit working fine with IPv6. Google "my IP address" is showing IPv6 for both.

---

Thx...John. Unfortunately, it is a bit different...but will figure it out.....but IPv6 is working,...just need to get the message service enabled. Are you using IPv6 for something specific......Gamers may find this usefull or perhaps when you use VPN.    

[Windwalker]

How are my stats looking? 

I'm getting around 850/50 on Rogers Speedtest  and around 750/50 on DSL Reports.

Speedtest on Rogers often has a drastic dip.

Downstream Overview

Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	Signal noise ratio (dB)
1	591000000	256QAM	1.200	7	38.605
2	567000000	256QAM	0.600	3	38.983
3	573000000	256QAM	1.000	4	38.983
4	579000000	256QAM	0.700	5	38.605
5	585000000	256QAM	0.400	6	38.605
6	561000000	256QAM	0.500	2	38.605
7	597000000	256QAM	1.300	8	38.983
8	603000000	256QAM	1.000	9	38.983
9	609000000	256QAM	1.100	10	38.605
10	615000000	256QAM	1.500	11	38.983
11	621000000	256QAM	1.400	12	38.983
12	633000000	256QAM	1.500	13	38.605
13	639000000	256QAM	1.500	14	38.983
14	645000000	256QAM	1.700	15	38.983
15	651000000	256QAM	2.100	16	38.983
16	657000000	256QAM	2.100	17	38.983
17	663000000	256QAM	2.400	18	38.983
18	669000000	256QAM	2.500	19	38.983
19	675000000	256QAM	2.500	20	38.605
20	681000000	256QAM	2.300	21	38.605
21	687000000	256QAM	2.400	22	40.366
22	693000000	256QAM	2.400	23	38.983
23	699000000	256QAM	2.100	24	38.983
24	705000000	256QAM	2.000	25	38.983
25	711000000	256QAM	2.200	26	40.366
26	717000000	256QAM	1.700	27	38.983
27	723000000	256QAM	1.000	28	38.983
28	825000000	256QAM	-2.900	29	37.636
29	831000000	256QAM	-2.500	30	37.636
30	837000000	256QAM	-2.400	31	37.636
31	843000000	256QAM	-3.000	32	37.356
32	555000000	256QAM	0.900	1	38.605

OFDM Downstream Overview

Receiver	FFT type	Subcarr 0 Frequency(MHz)	PLC locked	NCP locked	MDC1 locked	PLC power(dBmv)
0	4K	275600000	YES	YES	YES	-1.700001
1	NA	NA	NO	NO	NO	NA

Upstream Overview

Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	Bandwidth
1	23700000	ATDMA - 64QAM	33.500	2	6400000
2	38595766	ATDMA - 64QAM	38.000	3	3200000
3	30596000	ATDMA - 64QAM	35.500	1	6400000

OFDM/OFDMA Overview

Channel Index	State	lin Digital Att	Digital Att	BW (sc's*fft)	Report Power	Report Power1_6	FFT Size
0	DISABLED	0.5000	0.0000	0.0000	-inf	-1.0000	4K
1	DISABLED	0.5000	0.0000	0.0000	-inf	-1.0000	4K

[RyzenFX]

Your stats look great. Signal strength is close to 0, signal to noise ratio looks good, OFDM plc power looks similar to mine, and upstream signal strength looks good aswell. 

[User1445713]

---

---

Thx...John. Unfortunately, it is a bit different...but will figure it out.....but IPv6 is working,...just need to get the message service enabled. Are you using IPv6 for something specific......Gamers may find this usefull or perhaps when you use VPN.    

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IPv6 appears to be a bit faster, better ping times, simplified routing. End devices can also be reached directly through the router without setting anything up like ports and internal IP's.

I can raech my computer from the Internet through router using Microsoft Remote Desktop and full IPv6. Don't know if these IP's are static and stable for this process to be consistent. Waking up computer on IPv6 could be a challenge if possible at all.

VPN is another subject. Looks like IPv6 goes right throug it. Good for speed.