FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

[RogersMargaret]

Hello Community,

We are currently offering our users an exclusive opportunity to participate in an upcoming trial of the new firmware for our Rocket Wi-Fi Modem (CGN3ACR, CGN3AMR and CGN3ACSMR) and Rocket Gigabit Wi-Fi Modem (CGN3552 and CODA-4582). For details of this program, please see this thread.

This thread will be used for feedback regarding the firmware.  We've invited @RogersSergio, @RogersSyd & @RogersBob from our Networking team to participate in this thread.  Your feedback is very valuable and will be used to enhance the firmware before it is released publicly.

Thank you for your continued feedback and support.

[tester2013]

@Datalink

Wish there was a solution to this...I have had the CGN 3552 for a week and a half it worked great..the initial tech couldnt find the issue and swapped the CODA with the CGN 3552..had no issues..the Rogers chat rep told me on Thursday that the issue has been resolved...so I took the bullet and swapped it out for the CODA..

I have had nothing but isues since the beginning...

[Datalink]

Did you have any problems with the CGNM-3552? 

[tester2013]

@Datalink

No..I didnt. Never needed a reboot..

[Datalink]

Well, that might be plan B if nothing else works.  Keep an eye on the signal levels when the tech has reviewed the cabling and see if they come up at all.  If not, I would consider going back to the 3552 for now. 

[tester2013]

@Datalink

Will do...Ill update tomorow when the tech finishes up

[SeanMM]

Is this a sick joke?  I was running .24 and stable... I notice that my modem if flashing...for a software update... 

3 02/21/2017 05:00:18 69010100 notice SW Download INIT - Via NMS
4 02/21/2017 05:04:45 69011100 notice SW download Successful - Via NMS

Now I'm back at .19 and my internet is going back down again.  Whats going on?!

5 02/21/2017 05:06:31 90000000 warning MIMO Event MIMO: Stored MIMO=1 post cfg file MIMO=-1;CM-MAC=mymac;CMTS-MAC=mymac;CM-QOS=1.1;CM-VER=3.1;
6 02/21/2017 05:10:24 84000500 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=mymac;CMTS-MAC=mymac;CM-QOS=1.1;CM-VER=3.1;
7 02/21/2017 05:10:25 84020200 warning Lost MDD Timeout;CM-MAC=mymac;CMTS-MAC=mymac;CM-QOS=1.1;CM-VER=3.1;
8 02/21/2017 05:10:27 82000200 critical No Ranging Response received - T3 time-out;CM-MAC=mymac;CMTS-MAC=mymac;CM-QOS=1.1;CM-VER=3.1;
9 02/21/2017 05:10:29 84000500 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=mymac;CMTS-MAC=mymac;CM-QOS=1.1;CM-VER=3.1;

[Datalink]

My guess is that your modem was not put on the exclusion list which prevents nightly or weekly scans from loading current firmware on connected modems.  That addition to the exclusion list is part of the process, but, every once in a while a modem is missed.  I'm assuming that you put in a request earlier for .24.  Do that again and add a note to ensure that the modem is placed on the exclusion list.  

Run a modem restart to ensure that the modem does operate as it should with .19 loaded.  Pull the power, wait for 30 seconds and plug the modem back in.  

If you put the request in now, it should be taken care of later today.

[SeanMM]

@Datalink  

Thanks for the prompt reply.  Send my request to @CommunityHelps

And cross my fingers?!? 

[Datalink]

Keep the faith, as a wise man once said 🙂

[SeanMM]

And I'm down again.. Ugh .19 is useless

[SeanMM]

@RogersDave

@CommunityHelps reached out to me and asked me to have you look into it. I've sent you my details in a pm

Thanks

[markopas]

Is it possible you were removed from the trial firmware?

[rjmaxim]

If you have a power cable splitter installed....make sure your Modem feed is connected to the VOIP line. Thanks to @Datalink, I decided to check my Antronix MVRA501B and sure enough it was NOT connected to the VOIP socket but to output 4. The first Intek tech, installed this power splitter wrong.....a second Intek person, who re-checked the cabling and signal strength...did not notice this. However after I switched the cables....and rebooted Modem and Router, I noticed that my signal strength was negative across all channels and three higher then -10. But a speedtest to the Rogers server resulted in 532/32-8....and I got excited. However, it only happened once and all other tests were no different then previously. So I am back to square one.....

OOKLA Speed Tests / Comments	Bell/Toronto	Shaw/Winpeg	Rogers/Tor
Feb 6 -   11:15   DOCSIS 3.0 (2.0.10.13)	269/45-13	329/36-31	310/47-8
Feb 6 -   16:40	91/28-11	92/32-30	88/41-5
Feb 7 -   07:40	259/45-6	350/32-31	340/48-8
Feb 7 -   11:30	279/45-9	350/37-30	398/37-5
Feb 7 -   16:45	268/35-14	334/29-29	333/22-10
Feb 8 -   08:10	296/47-6	347/38-30	381/48-8
Feb 8 -   11:30	293/46-10	346/37-30	438/48-8
Feb 8 -   16:05   DOCSIS 3.1 (2.0.10.19)	89/17-10	91/19-32	91/26-4
Feb 8 -   20:10	89/38-11	91/34-30	90/38-4
Feb 9 -   08:15	318/46-7	358/34-29	328/46-4
Feb 9 -   11:30	91/47-6	91/37-30	90/41-7
Feb 9 -   16:45	92/41-17	92/32-30	92/31-10
Feb 9 -   21:30	90/20-20	89/26-32	82/30-9
Feb 10 - 10:00	273/46-6	352/34-29	374/41-7
Feb 10 - 16:30	247/19-17	334/19-30	323/28-8
Feb 11 - 08:15	290/47-9	346/43-29	91/46-4
Feb 12 - 12:10	265/30-9	345/26-30	354/22-5
Feb 12 - 16:45	267/30-11	329/28-30	362/18-4
Feb 14 - 10:00    Node Rebuild on Feb 13	327/19-6	269/20-31	371/16-5
Feb 14 - 16:45	308/10-7	296/13-31	352/14-8
Feb 14 - 20:20	267/8-14	256/9-30	364/9-9
Feb 15 - 11:00	313/43-14	366/42-30	268/44-3
Feb 15 - 16:45	177/24-20	177/21-27	372/27-7
Feb 15 - 22:30	160/15-132	87/7-32	299/13-7
Feb 16 - 18:00   DOCSIS 3.1 (2.0.10.24)	127/31-16	199/29-31	261/33-8
Feb 16-  23:00	170/24-10	168/28-30	327/27-11
Feb 17-  08:00	294/45-8	356/35-29	360/43-6
Feb 17-  17:00	264/29-9	356/30-30	416/33-4
Feb 18-  12:00	272/29-5	381/34-29	365/31-9
Feb 20-  12:00	336/32-11	383/30-30	532/32-8
Feb 21-  08:00	250/46/21	301/27-26	286/32-4

Downstream Overview

Port ID  Frequency (MHz)             Modulation        Signal strength (dBmV) Channel ID          Signal noise ratio (dB)

1              591000000                           256QAM                              -2.900                                    7                              36.387

2              567000000                           256QAM                              -4.500                                    3                              35.780

3              573000000                           256QAM                              -3.900                                    4                              36.387

4              579000000                           256QAM                              -4.500                                    5                              35.780

5              585000000                           256QAM                              -3.900                                    6                              35.780

6              561000000                           256QAM                              -5.900                                    2                              35.084

7              597000000                           256QAM                              -2.000                                    8                              36.387

8              603000000                           256QAM                              -2.400                                    9                              36.387

9              609000000                           256QAM                              -2.800                                    10                           36.610

10           615000000                           256QAM                              -1.400                                    11                           36.610

11           621000000                           256QAM                              -0.800                                    12                           36.610

12           633000000                           256QAM                              -0.800                                    13                           36.610

13           639000000                           256QAM                              -0.200                                    14                           36.610

14           645000000                           256QAM                              -0.300                                    15                           37.356

15           651000000                           256QAM                              -0.100                                    16                           36.610

16           657000000                           256QAM                              -0.700                                    17                           36.387

17           663000000                           256QAM                              -1.100                                    18                           36.610

18           669000000                           256QAM                              -1.100                                    19                           36.387

19           675000000                           256QAM                              -1.000                                    20                           36.610

20           681000000                           256QAM                              -1.500                                    21                           36.610

21           687000000                           256QAM                              -2.500                                    22                           36.387

22           693000000                           256QAM                              -3.300                                    23                           36.387

23           699000000                           256QAM                              -3.000                                    24                           36.387

24           705000000                           256QAM                              -4.000                                    25                           35.780

25           711000000                           256QAM                              -5.600                                    26                           35.780

26           717000000                           256QAM                              -6.100                                    27                           35.084

27           723000000                           256QAM                              -5.600                                    28                           35.084

28           825000000                           256QAM                              -10.400                                 29                           33.377

29           831000000                           256QAM                              -10.200                                 30                           33.377

30           837000000                           256QAM                              -9.700                                    31                           33.834

31           843000000                           256QAM                              -10.100                                 32                           33.834

32           555000000                           256QAM                              -6.000                                    1                              34.926

OFDM Downstream Overview

Receiver              FFT type               Subcarr 0 Frequency(MHz)          PLC locked          NCP locked         MDC1 locked     PLC power(dBmv)

0                              4K                           275600000                                           YES                         YES                         YES                         -3.099998

1                              NA                          NA                                                          NO                         NO                         NO                         NA

Upstream Overview

Port ID  Frequency (MHz)             Modulation        Signal strength (dBmV) Channel ID          Bandwidth

1              38595824                             ATDMA - 64QAM                             39.500                   3              3200000

2              30596000                             ATDMA - 64QAM                             36.750                   1              6400000

3              23700000                             ATDMA - 64QAM                             36.250                   2              6400000

[jortiz]

Just wanted to give some feed back on .24 firmware, since I got it I no longer need to restart the modem to recover the speed.

Also the Wifi to Wired Lan no longer an issue on this firmware

I do still see the cougarmountain share on the network, not sure why

I think someone should post what is the recomended noise range to know what is acceptable or not.

[tester2013]

Had a tech come today to replace my modem...he gave me a new CODA with the two black dots.whats the difference between the one with the single dot?

[Double_K]

@RogersDave

Some feedback on .24 received Feb 16th.  Severe latency & minor packet loss on Saturday the 18th from 2:14pm to 4:06pm ET- probably a network event

2 reboots today at 1:48AM ET and 3:51PM ET

Minor latency today at 11:28AM ET

Modem event log below - note abnormal loss of time on row 17

10	02/16/2017 20:25:30	69010100	notice	SW Download INIT - Via NMS
11	02/16/2017 20:26:10	69011100	notice	SW download Successful - Via NMS
12	02/16/2017 20:29:24	90000000	warning	MIMO Event MIMO: Stored MIMO=1 post cfg file MIMO=-1;CM-MAC=a8:4e:3f:xx:yy:zz;CMTS-MAC=00:17:10:xx:yy:zz;CM-QOS=1.1;CM-VER=3.1;
13	02/19/2017 20:15:45	82000200	critical	No Ranging Response received - T3 time-out;CM-MAC=a8:4e:3f:xx:yy:zz;CMTS-MAC=00:17:10:xx:yy:zz;CM-QOS=1.1;CM-VER=3.1;
14	02/19/2017 21:06:08	68010300	error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=a8:4e:3f:xx:yy:zz;CMTS-MAC=00:17:10:xx:yy:zz;CM-QOS=1.1;CM-VER=3.1;
15	02/20/2017 20:46:18	82000200	critical	No Ranging Response received - T3 time-out;CM-MAC=a8:4e:3f:xx:yy:zz;CMTS-MAC=00:17:10:xx:yy:zz;CM-QOS=1.1;CM-VER=3.1;
16	02/20/2017 21:06:08	68010300	error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=a8:4e:3f:xx:yy:zz;CMTS-MAC=00:17:10:xx:yy:zz;CM-QOS=1.1;CM-VER=3.1;
17	01/01/1970 00:01:10	82000200	critical	No Ranging Response received - T3 time-out;CM-MAC=a8:4e:3f:xx:yy:zz;CMTS-MAC=00:17:10:xx:yy:zz;CM-QOS=1.1;CM-VER=3.1;
18	02/21/2017 06:50:32	90000000	warning	MIMO Event MIMO: Stored MIMO=1 post cfg file MIMO=-1;CM-MAC=a8:4e:3f:xx:yy:zz;CMTS-MAC=00:17:10:xx:yy:zz;CM-QOS=1.1;CM-VER=3.1;
19	02/21/2017 13:13:32	82000200	critical	No Ranging Response received - T3 time-out;CM-MAC=a8:4e:3f:xx:yy:zz;CMTS-MAC=00:17:10:xx:yy:zz;CM-QOS=1.1;CM-VER=3.1;
20	02/21/2017 20:53:46	90000000	warning	MIMO Event MIMO: Stored MIMO=1 post cfg file MIMO=-1;CM-MAC=a8:4e:3f:xx:yy:zz;CMTS-MAC=00:17:10:xx:yy:zz;CM-QOS=1.1;CM-VER=3.1;

Original White CODA-4582 in bridge mode

[RyzenFX]

@tester2013 shouldn't there only be 1 black dot behind the modem where the power plug is?

What do you mean exactly by 2 dots?

[tester2013]

It has two black dots at the back..I cant upload the picture of it a the forum only supports 1MB limit

[rjmaxim]

If you resize the picture to 500K, you can upload. Maybe you got the new 1B version....or it could be the second batch of Blk Dot CODA's....since they had problems with the first batch.   

What does the System Page say....Hardware Version 1A, or 1B.....

System Information

This menu displays general information of the device

Hardware Version	1A
Software Version	2.0.10.24

[RyzenFX]

You can crop the picture if it's too large, but nonetheless it's the first time I've heard of a customer having a modem with 2 black-dots.

Is everything working fine after having the senior tech visit?

[tester2013]

@rjmaxim

Hardware Version	1A
Software Version	2.0.10.13