FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

[RogersMargaret]

Hello Community,

We are currently offering our users an exclusive opportunity to participate in an upcoming trial of the new firmware for our Rocket Wi-Fi Modem (CGN3ACR, CGN3AMR and CGN3ACSMR) and Rocket Gigabit Wi-Fi Modem (CGN3552 and CODA-4582). For details of this program, please see this thread.

This thread will be used for feedback regarding the firmware.  We've invited @RogersSergio, @RogersSyd & @RogersBob from our Networking team to participate in this thread.  Your feedback is very valuable and will be used to enhance the firmware before it is released publicly.

Thank you for your continued feedback and support.

[joker2168]

Just received .24 on my modem. So far seems very good. Speeds are very good.

[marcuseby]

For some reason you rolled back from .30 to .24, and now my download speed is 3mbs, down from 250mbs

Sorry that should read. from .23 to .24 (wrote it down wrong)

UPDATE: Rebooted a couple of times, and speeds back to normal.

[joker2168]

I was on .19 then went to .23 and am now on .24.

[jseller]

What's new with the .24 firmware? Was it posted somewhere?

[joker2168]

http://communityforums.rogers.com/t5/forums/forumtopicpage/board-id/Getting_connected/message-id/392...

Its the red sections

[vcasiero80]

Just received .24 before I got home. Speeds seem good. Noticed the info about the firmware as a tentative fix to speed degradation over time. Let's hope so 😉

[tintedtictac]

I had issues accessing my NAS drive with .13.  This was fixed with .23.  Now on .24 and I can longer access the NAS once again.

[Datalink]

Have you tried a modem restart/reboot?  If not, give that a go.  Pull the power, wait for 30 seconds and plug the power back in.  If that doesn't work, consider running a factory reset and see if that fixes the NAS issue.

[tintedtictac]

Thanks for the suggestion, tried both options and neither fixed the issue.

[User1445713]

---

@tintedtictac wrote:
Thanks for the suggestion, tried both options and neither fixed the issue.

---

I'm on .24 since yesterday afternoon and LAN access to NAS is working for me.

Try IP directly first. Clicking on NAS in the Network Explorer should point to server web page in the format of http://192.168.X.X/

If this works then try to disconnect mapped drive (remove mapped link not the power) and remap it again using \\192.168.X.X\Share

If this works again then you have a different problem in your set up probably not modem related.

I've been there myself 😉

[tintedtictac]

---

@User1445713 wrote:

---

@tintedtictac wrote:
Thanks for the suggestion, tried both options and neither fixed the issue.

---

I'm on .24 since yesterday afternoon and LAN access to NAS is working for me.

Try IP directly first. Clicking on NAS in the Network Explorer should point to server web page in the format of http://192.168.X.X/

If this works then try to disconnect mapped drive (remove mapped link not the power) and remap it again using \\192.168.X.X\Share

If this works again then you have a different problem in your set up probably not modem related.

I've been there myself 😉

---

I'll give this a try once I'm home this evening.

[markopas]

So I went from .19 to trial f/w of .23 - didnt have to do anything left it as is, came home yesterday after work to see that .24 was pushed to the modem (really saw no change and still affected by the speed decrease).

I power cycled the modem thinking this would help resolve anything outstanding, still same as before.

I then decided to factory reset the modem just for the heck of it but saved the config file to my computer before his the reset.

Connected to the modem and got it setup partially so that the restore of the config file would do the rest.  Unfortunately after uploading the config file nothing changed, it never restored any previous settings and everything had to be reconfigured from scratch again.  But before doing that I then decided to try an old config file I saved from a month back after get the .19 f/w update.  This also took about 5+ mins to complete and once again, nothing.  

I then said screw it and and knew that the new f/w fixed the issue of my D-Link from not getting an IP which is perfect and put the modem in to bridge mode.

After getting my my router working - I now have 100x better wireless performance compared to the coda, but I am still lacking from the lan speed on a wired connection going from 950 to a 750 down, the speed tests ramp up very quickly as previous and then as it reaches the peak speed it doesnt stay there, it actually starts to drop down slowly until the speed test complete's its test.

@RogersDave Whatever was changed from the .19 to .23 f/w needs to be reviewed.  I like some of the new features that were added to the .23 but those really have no use to me if I am using my own router.

Maybe you should see if it's possible to have two firmware types, one for people who keep their modems in bridge mode and other who use their modems as their main router.

[mES19]

@RogersDave   .24 is a bit better but still have to reboot. As a daytrader this can cost me a LOT of money.

[DrWhom]

.24 has been good for me so far. 22h uptime and counting. Haven't got past 12h before since docsis 3.1 was turned on.

[dmbcanda]

Tech came today and said wiring from outside to inside was loose as well as some other poor wiring inside, so he fixed.   Not sure if it made any difference, do these specs look good?

Downstream Overview
Port ID     Frequency (MHz)     Modulation     Signal strength (dBmV)     Channel ID     Signal noise ratio (dB)
1     645000000     256QAM     -3.900     39     35.780
2     363000000     256QAM     -2.400     10     35.780
3     369000000     256QAM     -2.800     11     35.780
4     375000000     256QAM     -2.500     12     35.780
5     381000000     256QAM     -2.600     13     36.387
6     387000000     256QAM     -2.800     14     36.387
7     393000000     256QAM     -2.500     15     36.610
8     399000000     256QAM     -2.600     16     36.387
9     405000000     256QAM     -2.600     17     36.387
10     411000000     256QAM     -2.700     18     36.387
11     417000000     256QAM     -2.800     19     36.387
12     423000000     256QAM     -2.400     20     36.387
13     429000000     256QAM     -2.700     21     36.610
14     435000000     256QAM     -2.600     22     36.387
15     441000000     256QAM     -2.800     23     36.610
16     447000000     256QAM     -3.000     24     36.387
17     555000000     256QAM     -4.200     25     35.595
18     561000000     256QAM     -4.100     26     35.780
19     567000000     256QAM     -4.500     27     35.595
20     573000000     256QAM     -4.300     28     35.595
21     579000000     256QAM     -4.700     29     35.595
22     585000000     256QAM     -4.600     30     35.595
23     591000000     256QAM     -4.500     31     35.595
24     597000000     256QAM     -5.000     32     35.595
25     603000000     256QAM     -5.300     33     35.595
26     609000000     256QAM     -5.300     34     35.084
27     615000000     256QAM     -5.000     35     35.595
28     621000000     256QAM     -4.400     36     35.780
29     633000000     256QAM     -3.800     37     36.387
30     639000000     256QAM     -3.900     38     35.780
31     357000000     256QAM     -2.200     9     36.387
32     651000000     256QAM     -4.000     40     35.780
OFDM Downstream Overview
Receiver     FFT type     Subcarr 0 Frequency(MHz)     PLC locked     NCP locked     MDC1 locked     PLC power(dBmv)
0     NA     NA     NO     NO     NO     NA
1     NA     NA     NO     NO     NO     NA
Upstream Overview
Port ID     Frequency (MHz)     Modulation     Signal strength (dBmV)     Channel ID     Bandwidth
1     23700000     ATDMA - 64QAM     29.000     2     6400000
2     38595707     ATDMA - 64QAM     32.500     3     3200000
3     30596000     ATDMA - 64QAM     29.000     1     6400000
OFDM/OFDMA Overview
Channel Index     State     lin Digital Att     Digital Att     BW (sc's*fft)     Report Power     Report Power1_6     FFT Size
0     DISABLED     0.5000     0.0000     0.0000     -inf     -1.0000     4K
1     DISABLED     0.5000     0.0000     0.0000     -inf     -1.0000     4K

[jjdunn10]

@dmbcanda your signals on the downstream look fine but I would look into the Signal noise ratio. The lines seem a bit high on noise. I would recommend calling tech support and get them to run a signal check to your modem. I had a similar signal noise ratio and it caused packet loss.

[dmbcanda]

@jjdunn10

Thanks, I contacted support and they said they are seeing some noise issues in the neighbourhood and they have escalated it to engineering, so we'll see.   Still very frustrating.

[jjdunn10]

@dmbcanda I can just imagine how frustrating it can be, hopefully they fix the issue sooner than later. I'm having an issue with download and upload issues due to high utilization on the node. I wish everything was computerized to correct all these issues on their own especially during the night when systems are being updated.

[blues_clues]

---

@tintedtictac wrote:

---

@User1445713 wrote:

---

@tintedtictac wrote:
Thanks for the suggestion, tried both options and neither fixed the issue.

---

I'm on .24 since yesterday afternoon and LAN access to NAS is working for me.

Try IP directly first. Clicking on NAS in the Network Explorer should point to server web page in the format of http://192.168.X.X/

If this works then try to disconnect mapped drive (remove mapped link not the power) and remap it again using \\192.168.X.X\Share

If this works again then you have a different problem in your set up probably not modem related.

I've been there myself 😉

---

I'll give this a try once I'm home this evening.

---

CODA-4582  1A  2.0.10.24

I can also vouch for SMB working since .23.  I can access my LAN NAS from my wireless phones and other wireless devices via SMB.  Check your workgroup values on your devices, they should match.   Without a workgroup, you should be able to access your shares via raw IP. 

[Eniex]

Been getting these errors for the past week now. On the original white CODA-4582 with no black dot. Not sure if they are concerning because i am never around to experience the router reset usually. Here are the DOCSIS Logs and Signal levels

Downstream Overview
Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID Signal noise ratio (dB)
1 609000000 256QAM 2.100 34 38.983
2 363000000 256QAM 0.200 10 37.636
3 369000000 256QAM 0.300 11 37.636
4 375000000 256QAM 0.000 12 37.636
5 381000000 256QAM 0.000 13 37.636
6 387000000 256QAM 0.400 14 37.356
7 393000000 256QAM 1.100 15 38.983
8 399000000 256QAM 1.300 16 38.605
9 405000000 256QAM 1.300 17 38.983
10 411000000 256QAM 1.200 18 38.605
11 417000000 256QAM 1.400 19 38.605
12 423000000 256QAM 1.500 20 38.983
13 429000000 256QAM 1.700 21 38.983
14 435000000 256QAM 1.900 22 38.605
15 441000000 256QAM 2.300 23 38.983
16 447000000 256QAM 2.100 24 38.983
17 555000000 256QAM 2.900 25 38.605
18 561000000 256QAM 2.000 26 38.983
19 567000000 256QAM 2.000 27 38.983
20 573000000 256QAM 2.000 28 38.983
21 657000000 256QAM 4.600 41 40.366
22 663000000 256QAM 4.800 42 40.366
23 669000000 256QAM 4.900 43 40.366
24 675000000 256QAM 5.000 44 40.366
25 603000000 256QAM 2.500 33 40.366
26 357000000 256QAM -0.200 9 37.636
27 615000000 256QAM 2.400 35 38.983
28 621000000 256QAM 3.000 36 40.366
29 633000000 256QAM 3.800 37 40.366
30 639000000 256QAM 3.600 38 40.366
31 645000000 256QAM 3.800 39 40.366
32 651000000 256QAM 4.300 40 40.366
OFDM Downstream Overview
Receiver FFT type Subcarr 0 Frequency(MHz) PLC locked NCP locked MDC1 locked PLC power(dBmv)
0 NA NA NO NO NO NA
1 NA NA NO NO NO NA
Upstream Overview
Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID Bandwidth
1 38595746 ATDMA - 64QAM 33.250 6 3200000
2 30596000 ATDMA - 64QAM 29.500 4 6400000
3 23700000 ATDMA - 64QAM 29.750 5 6400000
OFDM/OFDMA Overview
Channel Index State lin Digital Att Digital Att BW (sc's*fft) Report Power Report Power1_6 FFT Size
0 DISABLED 0.5000 0.0000 0.0000 -inf -1.0000 4K
1 DISABLED 0.5000 0.0000 0.0000 -inf -1.0000 4K

DOCSIS Logs
The DOCSIS event logs is shown here
No. Time Type Priority Event

1 01/01/1970 00:00:03 68000401 warning ToD request sent - No Response received;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;
2 02/15/2017 00:16:07 68000500 critical TFTP failed - Request sent - No Response;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;
3 02/15/2017 00:16:07 68001101 critical TFTP Request Retries exceeded, CM unable to register
4 01/01/1970 00:00:02 68000401 warning ToD request sent - No Response received;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;
5 02/15/2017 00:17:08 68000500 critical TFTP failed - Request sent - No Response;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;
6 02/15/2017 00:17:08 68001101 critical TFTP Request Retries exceeded, CM unable to register
7 02/15/2017 00:17:44 82000200 critical No Ranging Response received - T3 time-out;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;
8 02/15/2017 00:19:58 68000100 critical DHCP FAILED - Discover sent, no offer received;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;
9 02/15/2017 00:20:41 82000200 critical No Ranging Response received - T3 time-out;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;
10 02/15/2017 00:20:55 90000000 warning MIMO Event MIMO: Stored MIMO=1 post cfg file MIMO=-1;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;
11 02/15/2017 00:20:57 84000700 warning RCS Partial Service;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;
12 02/15/2017 02:22:07 90000000 warning MIMO Event MIMO: Stored MIMO=1 post cfg file MIMO=-1;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;
13 02/15/2017 02:22:11 84000700 warning RCS Partial Service;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;
14 02/16/2017 15:24:09 69010100 notice SW Download INIT - Via NMS
15 02/16/2017 15:24:44 69011100 notice SW download Successful - Via NMS
16 02/16/2017 15:26:33 90000000 warning MIMO Event MIMO: Stored MIMO=1 post cfg file MIMO=-1;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;
17 02/16/2017 15:26:37 84000700 warning RCS Partial Service;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;
18 02/16/2017 17:15:40 82000200 critical No Ranging Response received - T3 time-out;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;
19 02/16/2017 20:05:06 90000000 warning MIMO Event MIMO: Stored MIMO=1 post cfg file MIMO=-1;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;
20 02/17/2017 00:52:24 82000200 critical No Ranging Response received - T3 time-out;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;

Also have unable to connect to a couple of Counter Strike Global Offensive servers. Friend who also has Rogers with the original CODA has no problems connecting to these servers. Could it be possible that Rogers is blocking me from connecting to specific servers? Or is there something i need to change in my router settings. Turning off Firewall and Antivirus has in impact on whether i can connect or not. This started happening after my router got upgraded to .23

Tracing route to c-104-153-107-120.internap-nyc.nfoservers.com [104.153.107.120]
over a maximum of 30 hops:
1 <1 ms 1 ms 1 ms hitronhub.home [192.168.0.1]
2 11 ms 9 ms 14 ms 99.250.132.1
3 12 ms 17 ms 11 ms 8079-dgw02.mtnk.rmgt.net.rogers.com [69.63.255.157]
4 22 ms 15 ms 16 ms 209.148.232.53
5 26 ms 29 ms 35 ms 209.148.230.26
6 35 ms 31 ms 44 ms xe-0-1-0.er2.iad10.us.above.net [64.124.196.213]
7 37 ms 52 ms 28 ms ae7.er1.iad10.us.zip.zayo.com [64.125.25.49]
8 39 ms 31 ms 31 ms ae6.cr1.dca2.us.zip.zayo.com [64.125.20.117]
9 40 ms 46 ms 39 ms ae27.cs1.dca2.us.eth.zayo.com [64.125.30.246]
10 56 ms 47 ms 29 ms ae4.cs1.lga5.us.eth.zayo.com [64.125.29.202]
11 36 ms 29 ms 31 ms ae27.cr1.lga5.us.zip.zayo.com [64.125.30.251]
12 30 ms 29 ms 27 ms ae11.mpr3.lga7.us.zip.zayo.com [64.125.20.14]
13 49 ms 31 ms 32 ms 128.177.168.190.IPYX-072053-ZYO.zip.zayo.com [128.177.168.190]
14 30 ms 31 ms 32 ms border2.pc1-bbnet1.ext1.nym.pnap.net [216.52.95.15]
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

[nath999]

How can I get added to the trial program? I'm struggling to maintain my 1Gbps line especially when streaming video. Below are my modem stats. 

Downstream Overview

Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	Signal noise ratio (dB)
1	591000000	256QAM	-4.800	7	36.387
2	567000000	256QAM	-5.200	3	36.387
3	573000000	256QAM	-4.800	4	36.610
4	579000000	256QAM	-4.800	5	36.610
5	585000000	256QAM	-5.000	6	36.387
6	561000000	256QAM	-4.600	2	36.387
7	597000000	256QAM	-5.300	8	36.610
8	603000000	256QAM	-5.900	9	36.387
9	609000000	256QAM	-5.700	10	36.610
10	615000000	256QAM	-5.900	11	36.387
11	621000000	256QAM	-5.500	12	36.387
12	633000000	256QAM	-5.600	13	36.610
13	639000000	256QAM	-5.400	14	36.610
14	645000000	256QAM	-5.400	15	36.387
15	651000000	256QAM	-5.200	16	36.610
16	657000000	256QAM	-5.100	17	36.610
17	663000000	256QAM	-5.000	18	36.610
18	669000000	256QAM	-5.200	19	36.610
19	675000000	256QAM	-4.900	20	37.356
20	681000000	256QAM	-5.200	21	37.356
21	687000000	256QAM	-5.000	22	37.636
22	693000000	256QAM	-5.200	23	37.356
23	699000000	256QAM	-4.800	24	37.356
24	705000000	256QAM	-4.800	25	37.636
25	711000000	256QAM	-5.600	26	36.610
26	717000000	256QAM	-5.700	27	36.610
27	723000000	256QAM	-6.000	28	36.610
28	825000000	256QAM	-9.800	29	35.084
29	831000000	256QAM	-9.600	30	35.084
30	837000000	256QAM	-10.200	31	34.926
31	843000000	256QAM	-10.300	32	34.926
32	555000000	256QAM	-4.400	1	36.610

OFDM Downstream Overview

Receiver	FFT type	Subcarr 0 Frequency(MHz)	PLC locked	NCP locked	MDC1 locked	PLC power(dBmv)
0	4K	275600000	YES	YES	YES	-3.599998
1	NA	NA	NO	NO	NO	NA

Upstream Overview

Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	Bandwidth
1	38595785	ATDMA - 64QAM	33.250	3	3200000
2	30596000	ATDMA - 64QAM	30.500	1	6400000
3	23700000	ATDMA - 64QAM	30.000	2	6400000

OFDM/OFDMA Overview

Channel Index	State	lin Digital Att	Digital Att	BW (sc's*fft)	Report Power	Report Power1_6	FFT Size
0	DISABLED	0.5000	0.0000	0.0000	-inf	-1.0000	4K
1	DISABLED	0.5000	0.0000	0.0000	-inf	-1.0000	4K