FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

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rjmaxim
I Plan to Stick Around
Posts: 108

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Can someone help me interpret the Event log....don't know if this is an issue and cause for my low speeds. Speed today has been real bad ....average 90/30 but now down to 25/10

 

The DOCSIS event logs:

 

No.         Time      Type      Priority Event

1              01/01/1970 00:01:04        82000200             critical   No Ranging Response received - T3 time-out;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:17:10:93:65:89;CM-QOS=1.1;CM-VER=3.1;

2              02/09/2017 23:25:33        90000000             warning                MIMO Event MIMO: Stored MIMO=1 post cfg file MIMO=-1;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:17:10:93:65:89;CM-QOS=1.1;CM-VER=3.1;

3              02/10/2017 19:42:36        84020200             warning                Lost MDD Timeout;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:17:10:93:65:89;CM-QOS=1.1;CM-VER=3.1;

4              02/11/2017 11:33:38        82000200             critical   No Ranging Response received - T3 time-out;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:17:10:93:65:89;CM-QOS=1.1;CM-VER=3.1;

yyzsam
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Posts: 108

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

You should really get a seperate router/ap/switch and isolate your network from the gateway and put it into bridge mode.

IMHO these combo modem/gateways are deigned for a couple phones, smart tvs and maybe a game console. Like me you are well past that. I perosnaly dislike combo anything...except for my printer.  🙂

blues_clues
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Posts: 146

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial


@rjmaxim wrote:

I am on Blackdot  2.0.10.19 Docsis 3.1 enabled and would be happy to get 930/40.....but average only 350/43 and often only 90/30. Personally not clear to me if joining the trial would improve my speeds.... The Beta pgm shows that current production firmware is .19 and trial firmware is .20.....yet, many already have .23 running. Your Network share issue maybe solved in .23 but I think Rogers still has a Docsis 3.1 speed issue which may or may not be related to the trial pgm. So I am confused and not sure if the Beta pgm will help and if the firmware release dates are only for those on the trial pgm(e.g  Jan 25  for .23). Let us know if your speeds change when you get new firmware.


The SMB issue is fixed in .23.  The workaround until you get it is to access your shares via raw IP.   You cannot browse the workgroup or hosts by name.  eg.  to map a drive from a wireless device: net use * \\192.168.0.x" 

You can check the rolling updates and fixes in the early posts of this thread.

User1445713
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Posts: 47

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial


@blues_clues wrote:

@rjmaxim wrote:

I am on Blackdot  2.0.10.19 Docsis 3.1 enabled and would be happy to get 930/40.....but average only 350/43 and often only 90/30. Personally not clear to me if joining the trial would improve my speeds.... The Beta pgm shows that current production firmware is .19 and trial firmware is .20.....yet, many already have .23 running. Your Network share issue maybe solved in .23 but I think Rogers still has a Docsis 3.1 speed issue which may or may not be related to the trial pgm. So I am confused and not sure if the Beta pgm will help and if the firmware release dates are only for those on the trial pgm(e.g  Jan 25  for .23). Let us know if your speeds change when you get new firmware.


The SMB issue is fixed in .23.  The workaround until you get it is to access your shares via raw IP.   You cannot browse the workgroup or hosts by name.  eg.  to map a drive from a wireless device: net use * \\192.168.0.x" 

You can check the rolling updates and fixes in the early posts of this thread.


Using IP for network mapping helps only when you connect to CODA using LAN cable or other not CODA WiFi access point. This is after attempt to browse files on CODA wireless and without reboot of PC.

 
In my case Windows 10 and WD MYCloud SMB share is not accessible on CODA wireless at all even using IP ports for mapping. The only difference is that using IP ports for shares I can access them using cable or switching wireless network to other adapter without rebooting of my PC.
gp-se
I'm an Advisor
Posts: 1,143

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

@rjmaxim The firmware shouldn't make a huge difference in speed, however with the CODA I would highly suggest joining the beta program. The CODA needs the fast updates to fix a lot of the issues it's facing. A great example is the SMB issue, and it's only fixed in the BETA firmware. But with that said, if you're on a Gigabit Plan and only getting 300mb/s using a wired connection, then I would be calling tech support.

 

rjmaxim
I Plan to Stick Around
Posts: 108

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Agreed....L2 is supposed to be working on it...Friday message said they need a bit more time. So I'll give them until Wednesday before bugging them again. Gigabit plan, Blk dot 1A, .19.....bridged to Linksys WRT3200ACM, using Cat 7. Coda appears stable sofar. Clearly Speed is only issue, which I believe is infrastructure (Headend to street). May decide to join Beta after update from L2. 

 

Don't know if there is a Netbox forum....But found some interesting behaviour that is different from the old 8300HD. When rogers pushes an overnight reboot....the blue "on" light stays on...from an "off" state.  Also found that brightness at highest setting is still relatively dim (particularly for older eyes). Probably lower energy LED... and Red would be better but Blue seems to the choice for most electronic appliances.      

gp-se
I'm an Advisor
Posts: 1,143

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

@rjmaxim just for testing purposes, have you tried doing a factory reset of the CODA (use a pen tip to push the reset button the back of the modem down for 20 seconds) And then running a speed test with a LAN cable directly connected to the CODA without using your third party Router.

 

rjmaxim
I Plan to Stick Around
Posts: 108

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial


@gp-se wrote:

@rjmaxim just for testing purposes, have you tried doing a factory reset of the CODA (use a pen tip to push the reset button the back of the modem down for 20 seconds) And then running a speed test with a LAN cable directly connected to the CODA without using your third party Router.

 


Thx for your response. Did factory (hard) reset, actually takes longer than 20sec...more like 60 sec...then did native connect with Lan to Laptop...Speed test no different (My router and other equipement disconnected and off). Subsequently power cycled entire network....even turned-off 2.4Mhz band on my router  (in case of frequence interference with Coda as some suggested).....but average tests from three sources still show same results. e.g Down/Up-Latency

 

I did the pen tip reset on the Coda....Do you know if this is different from The Admin/Reset page where you can do a Factory reset? Some suggest to do a proper Hard rest...is to hold the pin for 30 sec, wait until power light blinks, keep it pressed and unlug power cable while holding reset button pressed  (now 60 sec), then connect power cord back still holding another 30 sec (90 sec total)....and then let modem start. This should clear all memory and restore full factory setting....Tried it but could not get the power light to blink...so maybe the 4582 has a different process.  

 

 

OOKLA Speed Tests / Date - TimeBell/TorontoShaw/WinnipegRogers/Toronto
    
Feb 6 - 11:15   DOCSIS 3.0 (2.0.10.13)269/45-13329/36-31310/47-8
Feb 6 - 16:4091/28-1192/32-3088/41-5
Feb 7 - 07:40259/45-6350/32-31340/48-8
Feb 7 - 11:30279/45-9350/37-30398/37-5
Feb 7 - 16:45268/35-14334/29-29333/22-10
Feb 8 - 08:10296/47-6347/38-30381/48-8
Feb 8 - 11:30      293/46-10346/37-30438/48-8
Feb 8 - 16:05   DOCSIS 3.1 (2.0.10.19)89/17-1091/19-3291/26-4
Feb 8 - 20:1089/38-1191/34-3090/38-4
Feb 9 - 08:15318/46-7358/34-29328/46-4
Feb 9 - 11:3091/47-691/37-3090/41-7
Feb 9 - 16:4592/41-1792/32-3092/31-10
Feb 9 - 21:3090/20-2089/26-3282/30-9
Feb 10 - 10:00273/46-6352/34-29374/41-7
Feb 10 - 16:30247/19-17334/19-30323/28-8
Feb 11 - 08:15290/47-9346/43-2991/46-4
Feb 12 - 12:10265/30-9345/26-30354/22-5
Feb 12 - 16:45267/30-11329/28-30362/18-4
robck
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Posts: 8

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Not sure if anybody else is experiencing this issue, 

but my upload is very unstable ever since the switch to Docsis 3.1.

 

On Docsis 3.0, I use to get 32mbps consistently, but since the upgrade, it's sporatic and barely gets to 20mbps, most times averaging around 10mbps.

 

This is a wire connection via a pfSense Router, to a bridged CODA 4582 Modem on Latest firmware .23

 

I've tried resetting the modem, but didn't help.

 

The weird thing is that i thought Docsis 3.1 was only a change for the downstream channels, so nothing should have changed on the upstream.

 

 

vcasiero80
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Posts: 12

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Hello All,

 

Speeds don't seem to be an issue any longer and I have noticed that the 32 ports are stable and not dropping off.

 

My major issue is WiFi...devices will drop off and they will not reconnect until the modem is restarted, sometimes a hard power cycle is required.  This affects 2.4 and 5Ghz

 

Could this be because I do not have a black dot modem?

 

I am considering putting this modem in bridge mode and going off a separate router, the problem before was I was getting speed issues through the router, but things were stable.