FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

[RogersMargaret]

Hello Community,

We are currently offering our users an exclusive opportunity to participate in an upcoming trial of the new firmware for our Rocket Wi-Fi Modem (CGN3ACR, CGN3AMR and CGN3ACSMR) and Rocket Gigabit Wi-Fi Modem (CGN3552 and CODA-4582). For details of this program, please see this thread.

This thread will be used for feedback regarding the firmware.  We've invited @RogersSergio, @RogersSyd & @RogersBob from our Networking team to participate in this thread.  Your feedback is very valuable and will be used to enhance the firmware before it is released publicly.

Thank you for your continued feedback and support.

[RyzenFX]

Acceptable signal levels for downstream channels are between -10 and +10. In your case, you will start to see a lot of issues once the signal levels hit -10. However, having a channel at -8 is already pretty worrisome.

[blues_clues]

I remember when I first joined this forum, there were users asking for SNMP read access to our modems so we can help pinpoint issues between Rogers infrastructure and our local modems.  I suspect a lot of our issues are in the modem, either CPU or memory leak related but we cannot cross reference our data if we cannot see what is going on locally.  @RogersDave , is this something we can request since we are part of the trial firmware group?

[Jeffj]

It does have SNMPv3 listening on port 161, however you would need the credentials for it to connect, and I asume its private.

[gp-se]

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@trafsta wrote:

I am on a CGN3AMR on firmware 4.5.8.27 in router mode. Previous to getting the trial firmware I was using this Rogers CGN3AMR in bridge mode with a Linksys E3000 in which I was experiencing VoIP issues for some reason (stutter/gaps) and the CGN3AMR  would freeze every week or two requirng a power cycle to get it back up and running. Since going to .27 and bridge mode the VoIP issues are gone, however, I am having to powercycle the CGN3AMR every day or two max. I currently have it on a physical power timer to power cycle it daily just to get around this problem (seems to help). Here are my signal levels, not sure if that is the problem or not. I am planning on getting another 3rd party router and putting the CGN3AMR back in bridge mode to see how it does while on .27.... but I was wondering if perhaps the crashing issues could be signal related? Please see below:

Downstream Overview
Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	Signal noise ratio (dB)
1	693000000	256QAM	-1.900	47	36.610
2	609000000	256QAM	-1.900	34	36.387
3	615000000	256QAM	-3.800	35	36.387
4	621000000	256QAM	-3.500	36	36.387
5	633000000	256QAM	-4.000	37	36.387
6	639000000	256QAM	-5.200	38	35.084
7	645000000	256QAM	-5.900	39	35.595
8	651000000	256QAM	-6.400	40	35.084
9	657000000	256QAM	-6.500	41	34.926
10	663000000	256QAM	-5.100	42	36.387
11	669000000	256QAM	-5.600	43	35.595
12	675000000	256QAM	-4.700	44	35.780
13	681000000	256QAM	-3.400	45	36.387
14	687000000	256QAM	-3.600	46	36.387
15	603000000	256QAM	-2.700	33	36.610
16	699000000	256QAM	-2.100	48	36.387
17	705000000	256QAM	-2.400	49	36.610
18	711000000	256QAM	-2.300	50	36.387
19	717000000	256QAM	-2.500	51	36.387
20	723000000	256QAM	-2.700	52	36.387
21	825000000	256QAM	-7.000	53	32.321
22	831000000	256QAM	-7.100	54	32.321
23	837000000	256QAM	-7.600	55	32.237
24	843000000	256QAM	-8.300	56	31.689
Upstream Overview
Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	Bandwidth
1	23700000	ATDMA - 16QAM	43.250	2	6400000
2	38596000	ATDMA - 16QAM	40.500	3	3200000
3	30596000	ATDMA - 16QAM	41.250	1	6400000

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Call into Rogers and have them send a tech, your signal levels have a big range, from-1 to -8 is a big difference. Most likely a bad connector or splitter, hopefully a tech can resolve it. You can call Rogers Tech Support without issue, even if you're in the beta test, since this is a signal/hardware issue.

[JohnBeaudin]

Hello guys, 

In North East New Brunswick we been hit with a major weather storm and I was 6 days without ( 7 days without internet) now I am back!

still on .20 firmware

@RogersDave if you could kindly push the latest firmware .23 to me , so a survivor like me can stay up to date with technology 🙂

[RogersMargaret]

Hi everyone,

As you can imagine, @RogersDave has been extremely busy recently!  He reached out to me this morning and asked me to let you know that he'll try to get back to everyone in the community next week.  So, please sit tight!  We love Dave's contribution to the community and eagerly await his return.  🙂

~RogersMargaret

[trafsta]

Thanks @gp-se. My connection dropped again last night and I had to powercycle the modem. I checked this morning and some readings on the last 4 channels are over -9 (-9.2 -9.3 etc) so yeah that could be a problem, guess in the end it wasn't so much firmware or bad modem hardware - it might just be the bad signal that is causing the modem to crash eventually. Oh well .27 did fix my VoIP issues at least 🙂

Funny thing is speed tests are still solid at 330mbit down and *usually* 20mbit upload (although sometimes upload stalls out at 8-15mbit for some reason).

I haven't had time to call it in yet as I haven't been home much lately but I will try perhaps this weekend. Or, hmm, think it would be ok for me to call from work in this instance? Not sure if they physically need me by my computer (I have remote access into my home computer in case thats enough). Wish my wife who is home way more than I am would call this in lol 😉 At least she's getting really good at unplugging the power cable of the modem to powercycle it.

[Jeffj]

Seeing speed issues again, occouring over time. As well Channel 13 is again missing.

Downstream Overview

Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	Signal noise ratio (dB)
1	639000000	256QAM	-3.900	38	33.377
2	657000000	256QAM	-3.800	41	33.377
3	663000000	256QAM	-3.800	42	33.063
4	669000000	256QAM	-3.600	43	33.377
5	675000000	256QAM	-3.800	44	33.487
6	681000000	256QAM	-4.000	45	33.063
7	687000000	256QAM	-4.000	46	33.377
8	693000000	256QAM	-4.100	47	33.063
9	699000000	256QAM	-4.700	48	32.963
10	705000000	256QAM	-4.700	49	32.963
11	711000000	256QAM	-5.100	50	32.676
12	717000000	256QAM	-5.100	51	32.676
14	825000000	256QAM	-6.200	53	32.585
15	831000000	256QAM	-6.100	54	32.676
16	837000000	256QAM	-6.500	55	32.321
17	843000000	256QAM	-6.800	56	32.237
18	849000000	256QAM	-6.800	57	32.237
19	567000000	256QAM	-3.900	27	33.487
20	573000000	256QAM	-3.700	28	33.377
21	579000000	256QAM	-4.000	29	33.377
22	585000000	256QAM	-4.000	30	33.377
23	591000000	256QAM	-3.800	31	33.377
24	597000000	256QAM	-4.300	32	33.487
25	855000000	256QAM	-7.500	58	31.994
26	609000000	256QAM	-4.500	34	33.487
27	615000000	256QAM	-4.100	35	33.377
28	621000000	256QAM	-4.000	36	33.377
29	633000000	256QAM	-3.700	37	33.377
30	861000000	256QAM	-7.100	59	31.994
31	645000000	256QAM	-3.700	39	33.377
32	651000000	256QAM	-3.800	40	33.377

OFDM Downstream Overview

Receiver	FFT type	Subcarr 0 Frequency(MHz)	PLC locked	NCP locked	MDC1 locked	PLC power(dBmv)
0	NA	NA	NO	NO	NO	NA
1	NA	NA	NO	NO	NO	NA

Upstream Overview

Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	Bandwidth
1	30596000	ATDMA - 64QAM	31.000	1	6400000
2	38595746	ATDMA - 64QAM	33.250	3	3200000
3	23700000	ATDMA - 64QAM	29.750	2	6400000

Rebooting the modem semi-fixes this i can get back to about 100 down and 20 up but thats below my 250u package but it takes a long time to come back up. Everything else looks ok to me tho.

Just posting for when @RogersDave is back.

[jseller]

Rogers Tech Support asked me to swap my CODA modem to the one with the black dot. I did that last night and the modem has the ,13 firmware, Would this automatically get upgrade to .23? Do i have to request for the upgrade?

TIA

[dere61]

Just got last night Firmware update for my Rogers Ignite CGNM-3552 Router from Sftware version 4.5.8.21 to version 4.5.8.22 its working just only one error on the

DOCSIS Event,

82000200 (critical) no idee frommwhere got it .

Event say? No Ranging Response received-T3 time-out,

[dere61]

I'm again if any new updates ?

Would this automatically get upgrade to .23? Do i have to request for the upgrade?

[dere61]

May someone can suggesting me which Firmware more stable for the Rogers Ignite Router  CGNM-3552

[Datalink]

4.5.8.22 is the latest network wide firmware version for the CGNM-3552.   When that changes, maybe two months or more down the road, your modem should be updated automatically.

[dere61]

Thank YOU !!!!

[gp-se]

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@jseller wrote:

Rogers Tech Support asked me to swap my CODA modem to the one with the black dot. I did that last night and the modem has the ,13 firmware, Would this automatically get upgrade to .23? Do i have to request for the upgrade?

TIA

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The modem will update itself to the latest network release (.19) within 48 hours, if you're apart of the beta test program you may need to PM @CommunityHelps and give them the new serial number and MAC address of the modem.

[blues_clues]

I compared my DOCSIS WAN output from when I received the .23 update.  Looks like I am missing channels from port IDs, 18-22.

16 447000000 256QAM -0.200 24 40.366
17 555000000 256QAM -0.900 25 38.605
23 357000000 256QAM -0.300 9 40.946
24 597000000 256QAM -1.700 32 40.366

[Datalink]

@blues_clues, modem model?  CGN3xxxx, CGNM-3552 or CODA-4582?  The model can be seen on the product sticker at the back of the modem.

[blues_clues]

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@Datalink wrote:

@blues_clues, modem model?  CGN3xxxx, CGNM-3552 or CODA-4582?  The model can be seen on the product sticker at the back of the modem.

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CODA-4582  (black dot)  2.0.10.23

[Datalink]

Running in Docsis 3.0 or 3.1 mode?

[NOTORIOUSVR]

Finally looks like they figured out the issue in my area... let's hope it lasts!

On the latest CODA (black dot) w/ .23

This is the best I've seen in about 3 months... and at 9 PM during a week day!

[blues_clues]

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@Datalink wrote:

Running in Docsis 3.0 or 3.1 mode?

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3.0 still.  Blue lights.