FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

[RogersMargaret]

Hello Community,

We are currently offering our users an exclusive opportunity to participate in an upcoming trial of the new firmware for our Rocket Wi-Fi Modem (CGN3ACR, CGN3AMR and CGN3ACSMR) and Rocket Gigabit Wi-Fi Modem (CGN3552 and CODA-4582). For details of this program, please see this thread.

This thread will be used for feedback regarding the firmware.  We've invited @RogersSergio, @RogersSyd & @RogersBob from our Networking team to participate in this thread.  Your feedback is very valuable and will be used to enhance the firmware before it is released publicly.

Thank you for your continued feedback and support.

[Mythen]

@RogersDave

I can report that the issues I was having with my pixel frequently disconnecting has been resolved. Also still seeing ping spikes but nothing to the extent the cgnm modems were doing

Mythen

[lethalsniper]

Thanks for getting back @RogersDave but why do I still see the Chanel 14 missing and what's up with the slow upload if 27 has been out for a while now ?

[clenh]

Currently on the CODA-4582 been updated to 2.0.10.20 firmware and on the Gigabit plan for a little more than 2 month.     The new firmware seem to give more consistant speed but but still not getting anywhere close to the Gigabit speed.   I would like to know will the DOCSIS 3.1 will be turn on or upgrade in my area?     Hopefully when my gets DOCSIS 3.1 enabled my speed will get closer to the Gigabit speed, I'm paying for and more stable.

My speedtests big speed difference between various speedtests:

Here are my line signal from the modem:

Downstream Overview

Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	Signal noise ratio (dB)
1	579000000	256QAM	-4.400	29	38.605
2	363000000	256QAM	-3.600	10	38.983
3	369000000	256QAM	-4.100	11	38.605
4	375000000	256QAM	-3.900	12	38.605
5	657000000	256QAM	-3.700	41	38.983
6	663000000	256QAM	-3.100	42	37.636
7	669000000	256QAM	-2.900	43	37.356
8	675000000	256QAM	-2.500	44	37.636
9	405000000	256QAM	-3.000	17	38.605
10	411000000	256QAM	-3.300	18	38.605
11	417000000	256QAM	-3.400	19	38.605
12	423000000	256QAM	-3.300	20	38.605
13	429000000	256QAM	-3.200	21	38.605
14	435000000	256QAM	-2.800	22	38.605
15	441000000	256QAM	-2.700	23	38.983
16	447000000	256QAM	-1.900	24	38.983
17	555000000	256QAM	-4.300	25	38.605
18	561000000	256QAM	-4.500	26	38.605
19	567000000	256QAM	-5.000	27	38.605
20	573000000	256QAM	-4.400	28	38.605
21	381000000	256QAM	-3.800	13	38.605
22	387000000	256QAM	-3.800	14	38.605
23	393000000	256QAM	-3.200	15	38.983
24	399000000	256QAM	-3.100	16	38.983
25	585000000	256QAM	-5.000	30	38.605
26	591000000	256QAM	-4.800	31	38.605
27	597000000	256QAM	-5.700	32	38.605
28	357000000	256QAM	-3.400	9	38.983
29	633000000	256QAM	-3.900	37	38.605
30	639000000	256QAM	-3.900	38	38.983
31	645000000	256QAM	-3.800	39	38.605
32	651000000	256QAM	-4.200	40	37.636

OFDM Downstream Overview

Receiver	FFT type	Subcarr 0 Frequency(MHz)	PLC locked	NCP locked	MDC1 locked	PLC power(dBmv)
0	NA	NA	NO	NO	NO	NA
1	NA	NA	NO	NO	NO	NA

Upstream Overview

Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	Bandwidth
1	23700000	ATDMA - 64QAM	40.000	2	6400000
2	38596000	ATDMA - 64QAM	43.000	3	3200000
3	30596000	ATDMA - 64QAM	40.500	1	6400000

OFDM/OFDMA Overview

Channel Index	State	lin Digital Att	Digital Att	BW (sc's*fft)	Report Power	Report Power1_6	FFT Size
0	DISABLED	0.5000	0.0000	0.0000	-inf	-1.0000	4K
1	DISABLED	0.5000	0.0000	0.0000	-inf	-1.0000	4K

[blues_clues]

Initial finding after upgrading to 2.0.10.20 (thanks)

- Port 1 doesn't negotiate to Gig speed

- Status/Wireless/Wireless Clients now does a proper scan but does not return hostnames (probably related to SMB issues between wireless clients and LAN hosts)

- Cannot see wireless hosts on the Wireless/Access Control page

- LAN scan working properly for scanning and host names

- Wireless throughput has seen an improvement under both bands

- Can now see LAN hosts on the security page but no Wireless hosts, therefore, cannot filter wireless MAC addresses

Will do more testing tonight as I have to get back to work! 🙂

- 

[Webslinger]

CODA-4582

Hardware version 1A (black dot)

2.0.10.20

My upload speeds are still ridiculously slow.

There's a Master ticket open in my area: IMT.1701.001434

Downstream Overview

Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	Signal noise ratio (dB)
1	615000000	256QAM	-5.600	35	37.356
2	363000000	256QAM	-3.500	10	38.605
3	369000000	256QAM	-3.700	11	38.983
4	375000000	256QAM	-4.000	12	38.983
5	381000000	256QAM	-3.900	13	38.605
6	387000000	256QAM	-3.900	14	38.983
7	393000000	256QAM	-4.000	15	38.605
8	399000000	256QAM	-4.000	16	38.605
9	405000000	256QAM	-4.100	17	38.605
10	411000000	256QAM	-4.100	18	38.983
11	417000000	256QAM	-4.100	19	38.605
12	423000000	256QAM	-4.300	20	38.983
13	429000000	256QAM	-4.100	21	38.605
14	435000000	256QAM	-3.700	22	38.983
15	441000000	256QAM	-3.800	23	38.983
16	447000000	256QAM	-3.800	24	38.983
17	555000000	256QAM	-6.200	25	36.610
18	561000000	256QAM	-6.500	26	36.610
19	567000000	256QAM	-6.300	27	37.356
20	573000000	256QAM	-6.300	28	36.610
21	579000000	256QAM	-5.900	29	37.356
22	585000000	256QAM	-6.000	30	37.356
23	591000000	256QAM	-6.100	31	37.636
24	597000000	256QAM	-6.100	32	37.356
25	603000000	256QAM	-5.700	33	37.636
26	609000000	256QAM	-5.600	34	37.356
27	357000000	256QAM	-3.900	9	38.605
28	621000000	256QAM	-5.600	36	36.610
29	633000000	256QAM	-6.000	37	36.610
30	639000000	256QAM	-6.000	38	36.610
31	645000000	256QAM	-6.100	39	36.610
32	651000000	256QAM	-6.600	40	36.387

OFDM Downstream Overview

Receiver	FFT type	Subcarr 0 Frequency(MHz)	PLC locked	NCP locked	MDC1 locked	PLC power(dBmv)
0	NA	NA	NO	NO	NO	NA
1	NA	NA	NO	NO	NO	NA

Upstream Overview

Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	Bandwidth
1	23700000	ATDMA - 64QAM	33.000	5	6400000
2	38595785	ATDMA - 64QAM	36.000	6	3200000
3	30596000	ATDMA - 64QAM	33.500	4	6400000

OFDM/OFDMA Overview

Channel Index	State	lin Digital Att	Digital Att	BW (sc's*fft)	Report Power	Report Power1_6	FFT Size
0	DISABLED	0.5000	0.0000	0.0000	-inf	-1.0000	4K
1	DISABLED	0.5000	0.0000	0.0000	-inf	-1.0000	4K

[Webslinger]

Forgot to add my speedtest result: http://www.speedtest.net/my-result/5971985264

(on 250/20)

[mES19]

@RogersDavesevere issues now with pings of 150ms and DL speeds via wired ethernet of 3 megs.

[lethalsniper]

Hi @RogersDave I might need to replace my cgn3acsmr modem due to missing channel that's what Rogers tech support has told me. So now will I have to contact you again for the firmware 27 or has it been rolled out by Rogers

[RogersDave]

---

@lethalsniper wrote:
Hi @RogersDave I might need to replace my cgn3acsmr modem due to missing channel that's what Rogers tech support has told me. So now will I have to contact you again for the firmware 27 or has it been rolled out by Rogers

---

You can send me your new MAC address via private message, that is the easiest and fastest way. Otherwise, I will detect the change when I reconcile the participant lists but it may take 2 weeks following that path.

Dave

[Datalink]

There was another user earlier today who reported an MDD Timeout.  Looked for it but didn't find it, although I noticed that @User14 had reported that same occurrence within the last two weeks.  So, add me to the list.  First time I've ever had a modem failure other than a cable issue.  After the MDD Timeout, the upstream channel LED was dead, presumably indicating no upstream channels available, downstream LED was fine.  The modem login page was unresponsive. 

From the events log:

17 01/16/2017 14:59:34 84020200 warning Lost MDD Timeout;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:17:10:90:da:02;CM-QOS=1.1;CM-VER=3.1;

18 01/16/2017 14:59:56 82000400 critical Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:17:10:90:da:02;CM-QOS=1.1;CM-VER=3.1;

[dmbcanda]

Switched out my Coda for a new one as @RogersDave mentioned that I would benefit from a new one.   However it appears they did not give me a new modem, any way to confirm other than not seeing the black dot?

[blues_clues]

Wireless scanning for LAN and Wireless hosts now working. So is MAC filtering of wireless clients from the access control section and the security section. Can now access shares from wireless clients to LAN hosts but by IP address only, similar to "smb://192.168.0.x. Hostnames from the LAN clients still not being bridged to wireless interface.

[brianbland]

Hi Dave. I have the same problem max speed 160Mps. Rogers online support rep advised to take it back and get the same modem but with black ser number label? I have been to 3 retail stores in London but they say they have not heard about a modification and don't have any with black framed label. Is this information correct?

[Alex4161]

@brianbland

There is a newer modem with better shielding that is available. On the back of the modem, there *should* be some black round sticker to denote the newer version.

[JohnBeaudin]

I want to know if some people here are using the CODA 4582 MODEM and are on DOCSIS 3.1

I want to hear from you if you are playing Multiplayer online games.

Is the ping better then it was on DOCSIS 3.0, or is it the same?

[andrew8]

Had a tech out yesterday (and senior tech after a bit of the first guy looking around) to look at those signal issues you noted @RogersDave and at the end of the two hours of them working I no longer have internet or TV. Job well done I think.

[lethalsniper]

Would also like to know that.

[jalalinator]

I also have these two entries in my log, the latest MDD timeout was also on the 16th for me, experiencing only around 500mbps down in my area on the gigabit network.. chromecast is very choppy on and off with periodical buffering on this firmware for me, dave is there a newer coda model and if so what should I ask for when trying to acquire it? also if I do get it will I need to msg you again the mac address? cheers

[Alex4161]

@RogersDave

I was downloading some large files via p2p connections and after a few streams, I noticed that my modem performance was just stalling.  I ran a netstat -an and had a few hundred connections running.  I did some more testing and found like Chrome/Edge tend to open several connections for various web pages as a means to improve performance.  

I suspect the problems people might be having where their modem speeds drop or performance deteriorates could be related the number of open connections.  I recall years ago when I used DD-WRT on some Linksys Routers that it handled FAR better with connections than with the stock firmware.

My question would be is have you guys noticed any issues with open ports and running out of connections?  I am sure that conventional logic would be to check the Rogers network, etc. and this might be suspect, but sometimes the Router can't handle the open port and I/O load and just chokes.

[NOTORIOUSVR]

---

@Alex4161 wrote:

@RogersDave

I was downloading some large files via p2p connections and after a few streams, I noticed that my modem performance was just stalling.  I ran a netstat -an and had a few hundred connections running.  I did some more testing and found like Chrome/Edge tend to open several connections for various web pages as a means to improve performance.  

I suspect the problems people might be having where their modem speeds drop or performance deteriorates could be related the number of open connections.  I recall years ago when I used DD-WRT on some Linksys Routers that it handled FAR better with connections than with the stock firmware.

My question would be is have you guys noticed any issues with open ports and running out of connections?  I am sure that conventional logic would be to check the Rogers network, etc. and this might be suspect, but sometimes the Router can't handle the open port and I/O load and just chokes.

---

I have the same/similar issue..

The issue seems to be the UL which is so limited for some reason that any saturation of the UL bandwidth makes your internet unusable.

Not one person from Rogers has been able to address this or even mention it so far.

[Alex4161]

@NOTORIOUSVR

I think the issue is more the router than the upload bandwidth. Before Rogers, I had a Teksavvy connection with a DCM476 modem on a 25/2 and eventually 100/10 mbit plan. My router was the Netgear R7000 Nighthawk. With this combo, I never had any issues of unusable internet.