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FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

RogersMargaret
Community Manager (Retired)
Community Manager (Retired)

Hello Community,

 

We are currently offering our users an exclusive opportunity to participate in an upcoming trial of the new firmware for our Rocket Wi-Fi Modem (CGN3ACR, CGN3AMR and CGN3ACSMR) and Rocket Gigabit Wi-Fi Modem (CGN3552 and CODA-4582). For details of this program, please see this thread.

 

This thread will be used for feedback regarding the firmware.  We've invited @RogersSergio@RogersSyd & @RogersBob from our Networking team to participate in this thread.  Your feedback is very valuable and will be used to enhance the firmware before it is released publicly.

 

Thank you for your continued feedback and support.

4,906 REPLIES 4,906

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Mythen
I Plan to Stick Around
@RogersDave

I can report that the issues I was having with my pixel frequently disconnecting has been resolved. Also still seeing ping spikes but nothing to the extent the cgnm modems were doing

Mythen

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Thanks for getting back @RogersDave but why do I still see the Chanel 14 missing and what's up with the slow upload if 27 has been out for a while now ?

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

clenh
I Plan to Stick Around

Currently on the CODA-4582 been updated to 2.0.10.20 firmware and on the Gigabit plan for a little more than 2 month.     The new firmware seem to give more consistant speed but but still not getting anywhere close to the Gigabit speed.   I would like to know will the DOCSIS 3.1 will be turn on or upgrade in my area?     Hopefully when my gets DOCSIS 3.1 enabled my speed will get closer to the Gigabit speed, I'm paying for and more stable.

 

My speedtests big speed difference between various speedtests:

 

 

Here are my line signal from the modem:

Downstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDSignal noise ratio (dB)
1579000000256QAM-4.4002938.605
2363000000256QAM-3.6001038.983
3369000000256QAM-4.1001138.605
4375000000256QAM-3.9001238.605
5657000000256QAM-3.7004138.983
6663000000256QAM-3.1004237.636
7669000000256QAM-2.9004337.356
8675000000256QAM-2.5004437.636
9405000000256QAM-3.0001738.605
10411000000256QAM-3.3001838.605
11417000000256QAM-3.4001938.605
12423000000256QAM-3.3002038.605
13429000000256QAM-3.2002138.605
14435000000256QAM-2.8002238.605
15441000000256QAM-2.7002338.983
16447000000256QAM-1.9002438.983
17555000000256QAM-4.3002538.605
18561000000256QAM-4.5002638.605
19567000000256QAM-5.0002738.605
20573000000256QAM-4.4002838.605
21381000000256QAM-3.8001338.605
22387000000256QAM-3.8001438.605
23393000000256QAM-3.2001538.983
24399000000256QAM-3.1001638.983
25585000000256QAM-5.0003038.605
26591000000256QAM-4.8003138.605
27597000000256QAM-5.7003238.605
28357000000256QAM-3.400938.983
29633000000256QAM-3.9003738.605
30639000000256QAM-3.9003838.983
31645000000256QAM-3.8003938.605
32651000000256QAM-4.2004037.636
OFDM Downstream Overview
ReceiverFFT typeSubcarr 0 Frequency(MHz)PLC lockedNCP lockedMDC1 lockedPLC power(dBmv)
0NANANONONONA
1NANANONONONA
Upstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDBandwidth
123700000ATDMA - 64QAM40.00026400000
238596000ATDMA - 64QAM43.00033200000
330596000ATDMA - 64QAM40.50016400000
OFDM/OFDMA Overview
Channel IndexStatelin Digital AttDigital AttBW (sc's*fft)Report PowerReport Power1_6FFT Size
0DISABLED0.50000.00000.0000-inf-1.00004K
1DISABLED0.50000.00000.0000-inf-1.00004K

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

blues_clues
I Plan to Stick Around

Initial finding after upgrading to 2.0.10.20 (thanks)

 

- Port 1 doesn't negotiate to Gig speed

- Status/Wireless/Wireless Clients now does a proper scan but does not return hostnames (probably related to SMB issues between wireless clients and LAN hosts)

- Cannot see wireless hosts on the Wireless/Access Control page

- LAN scan working properly for scanning and host names

- Wireless throughput has seen an improvement under both bands

- Can now see LAN hosts on the security page but no Wireless hosts, therefore, cannot filter wireless MAC addresses

 

Will do more testing tonight as I have to get back to work! 🙂

 

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Webslinger
I Plan to Stick Around

CODA-4582

Hardware version 1A (black dot)

2.0.10.20

 

My upload speeds are still ridiculously slow.

 

There's a Master ticket open in my area: IMT.1701.001434

 

 

 

Downstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDSignal noise ratio (dB)
1615000000256QAM-5.6003537.356
2363000000256QAM-3.5001038.605
3369000000256QAM-3.7001138.983
4375000000256QAM-4.0001238.983
5381000000256QAM-3.9001338.605
6387000000256QAM-3.9001438.983
7393000000256QAM-4.0001538.605
8399000000256QAM-4.0001638.605
9405000000256QAM-4.1001738.605
10411000000256QAM-4.1001838.983
11417000000256QAM-4.1001938.605
12423000000256QAM-4.3002038.983
13429000000256QAM-4.1002138.605
14435000000256QAM-3.7002238.983
15441000000256QAM-3.8002338.983
16447000000256QAM-3.8002438.983
17555000000256QAM-6.2002536.610
18561000000256QAM-6.5002636.610
19567000000256QAM-6.3002737.356
20573000000256QAM-6.3002836.610
21579000000256QAM-5.9002937.356
22585000000256QAM-6.0003037.356
23591000000256QAM-6.1003137.636
24597000000256QAM-6.1003237.356
25603000000256QAM-5.7003337.636
26609000000256QAM-5.6003437.356
27357000000256QAM-3.900938.605
28621000000256QAM-5.6003636.610
29633000000256QAM-6.0003736.610
30639000000256QAM-6.0003836.610
31645000000256QAM-6.1003936.610
32651000000256QAM-6.6004036.387
OFDM Downstream Overview
ReceiverFFT typeSubcarr 0 Frequency(MHz)PLC lockedNCP lockedMDC1 lockedPLC power(dBmv)
0NANANONONONA
1NANANONONONA
Upstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDBandwidth
123700000ATDMA - 64QAM33.00056400000
238595785ATDMA - 64QAM36.00063200000
330596000ATDMA - 64QAM33.50046400000
OFDM/OFDMA Overview
Channel IndexStatelin Digital AttDigital AttBW (sc's*fft)Report PowerReport Power1_6FFT Size
0DISABLED0.50000.00000.0000-inf-1.00004K
1DISABLED0.50000.00000.0000-inf-1.00004K

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Webslinger
I Plan to Stick Around

Forgot to add my speedtest result: http://www.speedtest.net/my-result/5971985264

(on 250/20)

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

mES19
I Plan to Stick Around

@RogersDavesevere issues now with pings of 150ms and DL speeds via wired ethernet of 3 megs.

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Hi @RogersDave I might need to replace my cgn3acsmr modem due to missing channel that's what Rogers tech support has told me. So now will I have to contact you again for the firmware 27 or has it been rolled out by Rogers

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial


@lethalsniper wrote:
Hi @RogersDave I might need to replace my cgn3acsmr modem due to missing channel that's what Rogers tech support has told me. So now will I have to contact you again for the firmware 27 or has it been rolled out by Rogers

You can send me your new MAC address via private message, that is the easiest and fastest way. Otherwise, I will detect the change when I reconcile the participant lists but it may take 2 weeks following that path.

 

Dave

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

There was another user earlier today who reported an MDD Timeout.  Looked for it but didn't find it, although I noticed that @User14 had reported that same occurrence within the last two weeks.  So, add me to the list.  First time I've ever had a modem failure other than a cable issue.  After the MDD Timeout, the upstream channel LED was dead, presumably indicating no upstream channels available, downstream LED was fine.  The modem login page was unresponsive. 

 

From the events log:

 

17 01/16/2017 14:59:34 84020200 warning Lost MDD Timeout;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:17:10:90:da:02;CM-QOS=1.1;CM-VER=3.1;

 

18 01/16/2017 14:59:56 82000400 critical Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:17:10:90:da:02;CM-QOS=1.1;CM-VER=3.1;



Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

dmbcanda
I Plan to Stick Around

Switched out my Coda for a new one as @RogersDave mentioned that I would benefit from a new one.   However it appears they did not give me a new modem, any way to confirm other than not seeing the black dot?

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

blues_clues
I Plan to Stick Around
Wireless scanning for LAN and Wireless hosts now working. So is MAC filtering of wireless clients from the access control section and the security section. Can now access shares from wireless clients to LAN hosts but by IP address only, similar to "smb://192.168.0.x. Hostnames from the LAN clients still not being bridged to wireless interface.

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

brianbland
I Plan to Stick Around
Hi Dave. I have the same problem max speed 160Mps. Rogers online support rep advised to take it back and get the same modem but with black ser number label? I have been to 3 retail stores in London but they say they have not heard about a modification and don't have any with black framed label. Is this information correct?

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Alex4161
I'm a Reliable Contributor
@brianbland

There is a newer modem with better shielding that is available. On the back of the modem, there *should* be some black round sticker to denote the newer version.

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

JohnBeaudin
I'm a Senior Contributor

I want to know if some people here are using the CODA 4582 MODEM and are on DOCSIS 3.1

 

I want to hear from you if you are playing Multiplayer online games.

 

Is the ping better then it was on DOCSIS 3.0, or is it the same?

 

 

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

andrew8
I'm Here A Lot

Had a tech out yesterday (and senior tech after a bit of the first guy looking around) to look at those signal issues you noted @RogersDave and at the end of the two hours of them working I no longer have internet or TV. Job well done I think.

 

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Would also like to know that.

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

jalalinator
I Plan to Stick Around

I also have these two entries in my log, the latest MDD timeout was also on the 16th for me, experiencing only around 500mbps down in my area on the gigabit network.. chromecast is very choppy on and off with periodical buffering on this firmware for me, dave is there a newer coda model and if so what should I ask for when trying to acquire it? also if I do get it will I need to msg you again the mac address? cheers

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Alex4161
I'm a Reliable Contributor

@RogersDave

 

I was downloading some large files via p2p connections and after a few streams, I noticed that my modem performance was just stalling.  I ran a netstat -an and had a few hundred connections running.  I did some more testing and found like Chrome/Edge tend to open several connections for various web pages as a means to improve performance.  

 

I suspect the problems people might be having where their modem speeds drop or performance deteriorates could be related the number of open connections.  I recall years ago when I used DD-WRT on some Linksys Routers that it handled FAR better with connections than with the stock firmware.

 

My question would be is have you guys noticed any issues with open ports and running out of connections?  I am sure that conventional logic would be to check the Rogers network, etc. and this might be suspect, but sometimes the Router can't handle the open port and I/O load and just chokes.

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

NOTORIOUSVR
I Plan to Stick Around

@Alex4161 wrote:

@RogersDave

 

I was downloading some large files via p2p connections and after a few streams, I noticed that my modem performance was just stalling.  I ran a netstat -an and had a few hundred connections running.  I did some more testing and found like Chrome/Edge tend to open several connections for various web pages as a means to improve performance.  

 

I suspect the problems people might be having where their modem speeds drop or performance deteriorates could be related the number of open connections.  I recall years ago when I used DD-WRT on some Linksys Routers that it handled FAR better with connections than with the stock firmware.

 

My question would be is have you guys noticed any issues with open ports and running out of connections?  I am sure that conventional logic would be to check the Rogers network, etc. and this might be suspect, but sometimes the Router can't handle the open port and I/O load and just chokes.


I have the same/similar issue..

 

The issue seems to be the UL which is so limited for some reason that any saturation of the UL bandwidth makes your internet unusable.

 

Not one person from Rogers has been able to address this or even mention it so far.

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Alex4161
I'm a Reliable Contributor

@NOTORIOUSVR

I think the issue is more the router than the upload bandwidth. Before Rogers, I had a Teksavvy connection with a DCM476 modem on a 25/2 and eventually 100/10 mbit plan. My router was the Netgear R7000 Nighthawk. With this combo, I never had any issues of unusable internet.