FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

[RogersMargaret]

Hello Community,

We are currently offering our users an exclusive opportunity to participate in an upcoming trial of the new firmware for our Rocket Wi-Fi Modem (CGN3ACR, CGN3AMR and CGN3ACSMR) and Rocket Gigabit Wi-Fi Modem (CGN3552 and CODA-4582). For details of this program, please see this thread.

This thread will be used for feedback regarding the firmware.  We've invited @RogersSergio, @RogersSyd & @RogersBob from our Networking team to participate in this thread.  Your feedback is very valuable and will be used to enhance the firmware before it is released publicly.

Thank you for your continued feedback and support.

[RyzenFX]

@RogersDave

I can confirm that I have just received firmware 2.0.10.20. I can also confirm that I can finally see the connected devices. Everything looks good so far. I will continue to run some tests and report back later.

[mozerdold]

@RogersDave

Got the Trial firmware ... Thank You.

[mES19]

i @RogersDave there's been a regression in the 5G speed on the AC band on the .20 firmware for me.

[Webslinger]

CODA-4582

Hardware 1A

Received firmware 2.0.10.20

Upload speeds are still horrible on 250/20 profile: http://www.speedtest.net/result/5958218438

But there's a general PT ticket in my area: PT00365260

I'm told there's an outstanding signal/noise issue in my area that Rogers has yet to address.

Downstream Overview

Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	Signal noise ratio (dB)
1	591000000	256QAM	-5.400	31	36.387
2	363000000	256QAM	-2.100	10	38.605
3	369000000	256QAM	-2.300	11	37.636
4	375000000	256QAM	-2.500	12	37.356
5	381000000	256QAM	-2.300	13	38.605
6	387000000	256QAM	-2.400	14	37.636
7	393000000	256QAM	-2.400	15	37.636
8	399000000	256QAM	-2.300	16	38.605
9	405000000	256QAM	-2.500	17	38.605
10	411000000	256QAM	-2.600	18	38.605
11	417000000	256QAM	-2.800	19	37.636
12	423000000	256QAM	-2.900	20	37.356
13	429000000	256QAM	-2.800	21	37.636
14	435000000	256QAM	-2.600	22	37.636
15	441000000	256QAM	-2.600	23	37.636
16	447000000	256QAM	-2.700	24	37.636
17	555000000	256QAM	-5.500	25	35.595
18	561000000	256QAM	-5.700	26	35.595
19	567000000	256QAM	-5.800	27	35.780
20	573000000	256QAM	-5.600	28	35.595
21	579000000	256QAM	-5.400	29	36.387
22	585000000	256QAM	-5.400	30	36.387
23	357000000	256QAM	-2.600	9	37.636
24	597000000	256QAM	-5.500	32	36.387
25	603000000	256QAM	-5.300	33	36.610
26	609000000	256QAM	-5.400	34	36.610
27	615000000	256QAM	-5.200	35	36.387
28	621000000	256QAM	-5.100	36	36.387
29	633000000	256QAM	-5.600	37	35.595
30	639000000	256QAM	-5.600	38	36.387
31	645000000	256QAM	-5.700	39	36.387
32	651000000	256QAM	-6.200	40	35.595

OFDM Downstream Overview

Receiver	FFT type	Subcarr 0 Frequency(MHz)	PLC locked	NCP locked	MDC1 locked	PLC power(dBmv)
0	NA	NA	NO	NO	NO	NA
1	NA	NA	NO	NO	NO	NA

Upstream Overview

Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	Bandwidth
1	23700000	ATDMA - 64QAM	31.750	5	6400000
2	38596000	ATDMA - 64QAM	36.000	6	3200000
3	30596000	ATDMA - 64QAM	33.250	4	6400000

OFDM/OFDMA Overview

Channel Index	State	lin Digital Att	Digital Att	BW (sc's*fft)	Report Power	Report Power1_6	FFT Size
0	DISABLED	0.5000	0.0000	0.0000	-inf	-1.0000	4K
1	DISABLED	0.5000	0.0000	0.0000	-inf	-1.0000	4K

[Hybrid_Noodle]

Updated to the .20 (In bridge mode and everything has been reset) speeds seem to be consistant now around 700/25-40 (On the Gig plan) which is what I always ever maxed out at before. I assume this will get a bump once 3.1 is deployed in my area. So far no issues have been seen on RDP sessions, Hardware VPN, IP Phone and XBL.

@RogersDave could we please do the next firmware updates not during normal business hours 🙂

[JohnBeaudin]

Speaking of 3.1 , I can't wait until they annouce the deployment been waiting for so long!

[RogersDave]

---

@JohnBeaudin wrote:

Speaking of 3.1 , I can't wait until they annouce the deployment been waiting for so long!

---

Deployment of DOCSIS 3.1 is well underway. I see new areas enabled every day. I am surprised that nobody on this forum actually mentionned that D3.1 got enabled on their device (visible on the modem when the downlink link goes from blue to light blue).

Dave

[RogersDave]

---

@Hybrid_Noodle wrote:

@RogersDave could we please do the next firmware updates not during normal business hours 🙂

---

I'll do my best. There was a huge backlog because of all the conversions to CODA modems and I had to process them during the day.

I normally try to run these updates early in the morning. Evening is peak hour for everybody and overnight, I try to sleep 🙂

Dave

[JohnBeaudin]

@RogersDave

I check the lights on my modem every day and I also login in modem to make sure it's not enabled yet..

I am in North East New-Brusnwick, are they upgrading Ontario first .. or it's random? just to give me an idea.

[Hybrid_Noodle]

@RogersDaveNo worries I just made the assumption that it would be an automated batch job that would have run overnight and not a manual process.

[mES19]

Still awaiting 3.1.

[RyzenFX]

@JohnBeaudin

I know for a fact that they will be upgrading areas to 3.1 that are congested on the downlink side, which is why they have started to upgrade parts of Toronto to 3.1.

They also take into account another factor: the number of CODA modems that are running in a certain area. As a result, if there are more CODA modems running in a particular region, then that paticular region is more likely to be upgraded to 3.1 downlink. 3.1 Uplink is still under testing and will be ready for deployment towards the end of the year if I recall correctly.

[DaveFro]

Received .20 today. I am in bridge mode, so speed/consistency is pretty much all I can speak to, but both look good. I have attached 2 speedtest results. The download is typical, the upload seems to be better as I was running around 35 the last week or so. Always seem to have lower rates on the rogers download utility than the ookla one, thought it would be running to the same server, but i guess not.

I took a picture of my modem lights, for some reason it was very had to get it to look like real life on the phone, but I'm guessing this isn't 3.1 since up/down are same color, I'm in Old South London for reference.

Will continue to monitor for any issues on this new firmware, as I understand that .20 would be of more relavence to bridged mode users than .19 was.

[DaveFro]

There does still seem to be a bug with the LAN traffic counter, i assume this is traffic sent from modem to external router, and if so the count is way too low after all the speedtests I just ran.

[Webslinger]

After awhile in bridge mode, speeds drops like crazy: http://www.speedtest.net/my-result/5959460950

CODA-4582

2.0.10.20

Downstream Overview

Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	Signal noise ratio (dB)
1	591000000	256QAM	-5.300	31	36.387
2	657000000	256QAM	-6.000	41	36.387
3	663000000	256QAM	-5.600	42	36.387
4	669000000	256QAM	-5.400	43	36.387
5	675000000	256QAM	-5.500	44	36.387
6	681000000	256QAM	-4.900	45	36.610
7	687000000	256QAM	-5.200	46	36.610
8	693000000	256QAM	-5.200	47	36.387
9	699000000	256QAM	-5.200	48	36.387
10	705000000	256QAM	-5.100	49	36.610
11	711000000	256QAM	-5.600	50	36.610
12	717000000	256QAM	-6.200	51	36.387
13	723000000	256QAM	-6.700	52	35.780
14	825000000	256QAM	-8.500	53	35.595
15	831000000	256QAM	-9.100	54	34.926
16	837000000	256QAM	-9.600	55	34.484
17	555000000	64QAM	-10.000	56	4.191
18	561000000	64QAM	-10.100	57	4.191
19	567000000	256QAM	-5.700	27	35.780
20	573000000	256QAM	-5.600	28	35.780
21	579000000	256QAM	-5.400	29	36.610
22	585000000	256QAM	-5.400	30	36.387
23	855000000	256QAM	-10.000	58	34.346
24	597000000	256QAM	-5.400	32	36.387
25	603000000	256QAM	-5.300	33	36.387
26	609000000	256QAM	-5.400	34	36.387
27	861000000	256QAM	-9.400	59	34.484
28	621000000	256QAM	-5.100	36	36.387
29	633000000	256QAM	-5.600	37	35.780
30	639000000	256QAM	-5.600	38	36.387
31	645000000	256QAM	-5.700	39	36.387
32	651000000	256QAM	-6.200	40	35.780

OFDM Downstream Overview

Receiver	FFT type	Subcarr 0 Frequency(MHz)	PLC locked	NCP locked	MDC1 locked	PLC power(dBmv)
0	NA	NA	NO	NO	NO	NA
1	NA	NA	NO	NO	NO	NA

Upstream Overview

Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	Bandwidth
1	23700000	ATDMA - 64QAM	32.500	5	6400000
2	38596000	ATDMA - 64QAM	36.000	6	3200000
3	30596000	ATDMA - 64QAM	33.000	4	6400000

OFDM/OFDMA Overview

Channel Index	State	lin Digital Att	Digital Att	BW (sc's*fft)	Report Power	Report Power1_6	FFT Size
0	DISABLED	0.5000	0.0000	0.0000	-inf	-1.0000	4K
1	DISABLED	0.5000	0.0000	0.0000	-inf	-1.0000	4K

[Alex4161]

@Webslinger

Your signal levels are not very good as the downstream should be around 0 dBmV and 2 of your channels have issues:

17	555000000	64QAM	-10.000	56	4.191
18	561000000	64QAM	-10.100	57	4.191

I would contact tech support and have them come and get you up and running.  No amount of tinkering is going to help with levels that low.

Here are my signal levels in comparison:

Downstream Overview

Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	Signal noise ratio (dB)
1	633000000	256QAM	2.000	37	36.387
2	363000000	256QAM	6.600	10	37.636
3	369000000	256QAM	6.900	11	37.356
4	375000000	256QAM	7.300	12	37.636
5	381000000	256QAM	6.900	13	37.356
6	387000000	256QAM	6.200	14	37.636
7	393000000	256QAM	6.300	15	36.610
8	399000000	256QAM	6.200	16	37.356
9	405000000	256QAM	5.500	17	37.356
10	411000000	256QAM	5.400	18	37.636
11	417000000	256QAM	6.200	19	37.356
12	423000000	256QAM	6.700	20	37.356
13	429000000	256QAM	7.400	21	37.356
14	435000000	256QAM	7.800	22	37.636
15	441000000	256QAM	7.500	23	37.636
16	447000000	256QAM	6.500	24	37.356
17	555000000	256QAM	4.100	25	36.610
18	561000000	256QAM	3.500	26	36.387
19	567000000	256QAM	2.700	27	36.387
20	573000000	256QAM	3.600	28	35.595
21	579000000	256QAM	3.700	29	35.780
22	585000000	256QAM	3.600	30	36.610
23	591000000	256QAM	4.900	31	36.610
24	597000000	256QAM	5.500	32	36.610
25	603000000	256QAM	5.300	33	37.356
26	609000000	256QAM	4.400	34	36.387
27	615000000	256QAM	3.600	35	37.356
28	621000000	256QAM	2.400	36	36.610
29	357000000	256QAM	6.600	9	37.636
30	639000000	256QAM	2.300	38	36.387
31	645000000	256QAM	3.100	39	36.387
32	651000000	256QAM	2.300	40	36.610

OFDM Downstream Overview

Receiver	FFT type	Subcarr 0 Frequency(MHz)	PLC locked	NCP locked	MDC1 locked	PLC power(dBmv)
0	NA	NA	NO	NO	NO	NA
1	NA	NA	NO	NO	NO	NA

Upstream Overview

Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	Bandwidth
1	23700000	ATDMA - 64QAM	33.250	2	6400000
2	38595746	ATDMA - 64QAM	38.500	3	3200000
3	30596000	ATDMA - 64QAM	35.000	1	6400000

OFDM/OFDMA Overview

Channel Index	State	lin Digital Att	Digital Att	BW (sc's*fft)	Report Power	Report Power1_6	FFT Size
0	DISABLED	0.5000	0.0000	0.0000	-inf	-1.0000	4K
1	DISABLED	0.5000	0.0000	0.0000	-inf	-1.0000	4K

[Datalink]

@Webslinger call tech support and ask the CSR to run a signal check on the modem.  It should fail considering that you have three channels sitting down at -10 dBmV, and the rest of them are in no great shape either.  And then there is the almost non-existent signal to noise ratios for channels 17 and 18.  Ask the CSR  to check the neighbors modems as well, which are tied to the same local tap.  That will determine if the issue is a single line issue to your home, or if its a bigger problem, possibly with the CMTS itself.

Edit:  don't reset the modem as that will temporarily improve the signal levels but it won't resolve the underlying cause.  Let tech support see those levels as they are now.  Its easier to troubleshoot when the situation is bad as opposed to where the situation used to be bad but now its good.  Very hard to guess when the levels are temporarily back to normal.

[Webslinger]

@Datalink

@Alex4161

Yes, there's actually two open tickets on my account.

One of them is PT00365260.

After rebooting the modem, my download speed briefly increased and signal levels looked almost normal. But now it's horrible again.

Yeah, I should probably wait for those tickets to be resolved before drawing conclusions about the firmware.

Downstream Overview

Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	Signal noise ratio (dB)
1	591000000	256QAM	-5.200	31	36.610
2	657000000	256QAM	-5.900	41	36.387
3	663000000	256QAM	-5.500	42	36.387
4	669000000	256QAM	-5.300	43	36.387
5	675000000	256QAM	-5.300	44	36.610
6	681000000	256QAM	-4.800	45	36.610
7	687000000	256QAM	-5.000	46	36.610
8	693000000	256QAM	-5.100	47	36.387
9	699000000	256QAM	-5.100	48	37.356
10	705000000	256QAM	-5.000	49	36.610
11	711000000	256QAM	-5.500	50	36.610
12	717000000	256QAM	-6.100	51	36.387
13	723000000	256QAM	-6.500	52	35.780
14	825000000	256QAM	-8.400	53	35.595
15	831000000	256QAM	-8.900	54	34.926
16	837000000	256QAM	-9.400	55	34.926
23	855000000	256QAM	-9.800	58	34.346
27	615000000	256QAM	-5.000	35	36.610
28	861000000	256QAM	-9.200	59	34.484
29	633000000	256QAM	-5.400	37	36.387
30	639000000	256QAM	-5.500	38	36.387
31	645000000	256QAM	-5.600	39	36.387
32	651000000	256QAM	-6.100	40	35.780

OFDM Downstream Overview

Receiver	FFT type	Subcarr 0 Frequency(MHz)	PLC locked	NCP locked	MDC1 locked	PLC power(dBmv)
0	NA	NA	NO	NO	NO	NA
1	NA	NA	NO	NO	NO	NA

Upstream Overview

Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	Bandwidth
1	23700000	ATDMA - 64QAM	32.500	5	6400000
2	38596000	ATDMA - 64QAM	34.750	6	3200000
3	30596000	ATDMA - 64QAM	33.000	4	6400000

OFDM/OFDMA Overview

Channel Index	State	lin Digital Att	Digital Att	BW (sc's*fft)	Report Power	Report Power1_6	FFT Size
0	DISABLED	0.5000	0.0000	0.0000	-inf	-1.0000	4K
1	DISABLED	0.5000	0.0000	0.0000	-inf	-1.0000	4K

[Lumute]

---

@RogersDave wrote:

Deployment of DOCSIS 3.1 is well underway. I see new areas enabled every day. I am surprised that nobody on this forum actually mentionned that D3.1 got enabled on their device (visible on the modem when the downlink link goes from blue to light blue).

Dave

---

 Whats the best way to check if 3.1 iis enabled by looking at the modem status pages? I read somewhere that you had to look for OFDM channels in use / enabled, is that correct?

[Datalink]

Look at the front download LED which will be light purple in colour indicating Docsis 3.1 Downstream is in operation.  If you look at the signal levels, you will see that the Downstream 3.1 section will be active and running.  Upstream Docsis 3.1 is still weeks or months down the road.

[Mythen]

@RogersDave

Having some weird connection issues through my vpn. Just wondering if u can take a peek in my area and modem to see if there is anything going on