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FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

RogersMargaret
Community Manager (Retired)
Community Manager (Retired)

Hello Community,

 

We are currently offering our users an exclusive opportunity to participate in an upcoming trial of the new firmware for our Rocket Wi-Fi Modem (CGN3ACR, CGN3AMR and CGN3ACSMR) and Rocket Gigabit Wi-Fi Modem (CGN3552 and CODA-4582). For details of this program, please see this thread.

 

This thread will be used for feedback regarding the firmware.  We've invited @RogersSergio@RogersSyd & @RogersBob from our Networking team to participate in this thread.  Your feedback is very valuable and will be used to enhance the firmware before it is released publicly.

 

Thank you for your continued feedback and support.

4,906 REPLIES 4,906

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Alex4161
I'm a Reliable Contributor
Thanks @Datalink

I always heard stories about the Rogers all in one modems and I agree with your assessment. Hopefully the new CODA modems are a step in the right direction.

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Rahtol
I've Been Here Awhile

@Alex4161 wrote:

I just wanted to know why people are running seperate routers and the CODA router/modem?  

 

 

 

Many people have this misconception of the max wifi speeds and that an AC5200 router will give you super fast speeds of +1 Gigabit.  I think this is a lot of media tomfoolery which is aimed at selling high speed routers to those who don't know any better.  This article by CNET explains just that:

 


If the new CODA modems would actually work, I would be happy to give the one device setup a serious try.  Unfortunately I went through three of the modems in 4 days.  They lock up in 24 hours or less and require a reboot.  Both my partner and I work from home and need the Internet for VOIP, email and WEB conferencing.  A random reboot like that in the middle of the day is simply not an option.  After disabling all things like DNS, DHCP, DHCP reservations, wireless networking, etc, everything is fine - no more lock-ups/reboots.

 

Also, I was doing all of my tests wired - not wireless.  Going through an AC66U I was getting a performance drop simply by inserting the router into the middle.    I can't remember how much but it was noticable.   Since I wasn't getting the performance I was paying for and since the wireless was not powerful enough anyways, I upgraded to the AC5300 get better wired performance and better wireless coverage throughout my house.  Wired is for work, wireless is for play.

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

bonanza
I Plan to Stick Around

I can confirm that disabling wireless bands, unplugging the router for a few minutes, then reenabling ONLY 5Ghz makes the speeds way better (600/25). This hopefully will help a lot of people who are experiencing both slow wired and wireless. @rogersdave hopefully you can work with this to implement in the new firmware. 

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Alex4161
I'm a Reliable Contributor

Have you tried the latest firmware and disabling 2.4 Ghz? This seems to work reasonably well.

How much did you pay for the AC5300 Router and did you consider going the Google approach and having an access point at every level in the home instead of just one?

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

asharahmed
I Plan to Stick Around

 

.19, test done at 3:30AM on Jan 1, Windows 10 desktop wired directly to my router via CAT6... pretty nice speeds!

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Alex4161
I'm a Reliable Contributor
Consider yourself lucky. I am lucky to get 1/3 of that on my Gigabit plan in the last few days because of the cable issues in my area.

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Happy new year everybody!

 

A few users requested, either via private message or in this forums that I push the latest firmware to their modem. I have no problem doing that but please send me a private message and make sure to include your modem MAC address in the message.

 

I do get a lot of requests daily and I simply can't keep track of everybody's MAC.

 

Thanks

 

Dave

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

mES19
I Plan to Stick Around

Happy New Year @RogersDave and thanks for all your hard work.

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

JohnBeaudin
I'm a Senior Contributor

Happy New Year everyone!

 

2017 will be amazing, it will be the year we finally get DOCSIS 3.1 hopefully both Downstream&Upstream along with all the firmware updates for the CODA.

 

 

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

jalalinator
I Plan to Stick Around

hey guys just wanted to give my update on the .19 firmware, have had to do a hard reboot twice now, every day or so the latency builds up to a point where im double the latency of a friend in oakville on the rogers network to the same server (25 vs my 50) , after a reboot its all back to normal... will keep testing and let you know, speeds are still down, max throughput down I see is 60MB/s (yes megabytes not bits) and thats to a Toronto area data center.

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

JohnBeaudin
I'm a Senior Contributor

@jalalinator

 

on .19 as well, I noticed a latency build up in online games after a few days as well.

 

just like you a simple reboot of the modem and then I am back to normal numbers.

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

This is what I don't get why do some of you say latency is better on this new modem but then some of you say it's worst ? This is what's stopping me of gettin this modem especially if I will be gaming

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

JohnBeaudin
I'm a Senior Contributor

@lethalsniper

 

I am playing online games almost every day Dota2/ CSGO

 

Ping is pretty much the same as the CGN3ACMR  , so you won't notice any difference, it will probably get better once DOCSIS 3.1 is deployed.

 

so until now you won't see a change but you will be ready for DOCSIS 3.1

 

decisions is yours.

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

bonanza
I Plan to Stick Around

Just got rid of the CODA modem and went back to the CGN one. Same issue as before and they said the neighborhood tap is the fault. Waiting until the end of this week to find out! 

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Alex4161
I'm a Reliable Contributor

@bonanza

 

Where abouts are you located (what area)?  I have had issues since Dec 30 as well so we may be on similar nodes.

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

thesky
I've Been Here Awhile

Since Dec 31, speeds on 5G cut in half to 30 - 50 mbps and 5G security was open when in fact in the settings it is not.

 

@RogersDave Can you please take a look at my CODA? Thank You.

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

prateeck7
I Plan to Stick Around

I am having the same issue since yesterday.

 

Speed is inconsistent. Jitter is +10ms (I usually would get 1ms to 4ms).

I was in .13 and today .19. The issue is persistent in both firmware.

 

Also, I asked my neighbour who is still on CGN about it. They are having same issue. May be it's the issue in rogers system and not just this modem?

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

jetway2211
I'm Here A Lot

@RogersDave Still having speed issue (250-200Mbps slower) and ping is all over the place. I've attached a screenshot from my router plotting my ping to the CMTS (you can clearly tell where I swapped from the old modem to the new CODA). I'm in bridge mode with f/w version .14. Also I will attach my modem levels once again.

 

Below is 30day history with 1hour intervals. 

 

ping.PNG

 

Downstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDSignal noise ratio (dB)
1603000000256QAM4.8003340.366
2381000000256QAM4.9001340.946
3387000000256QAM5.0001440.946
4393000000256QAM4.9001540.946
5555000000256QAM4.4002540.946
6561000000256QAM4.5002640.366
7567000000256QAM4.7002740.366
8573000000256QAM4.9002840.366
9405000000256QAM5.5001740.946
10411000000256QAM5.2001840.946
11417000000256QAM5.2001940.366
12423000000256QAM5.3002040.946
13429000000256QAM5.4002140.946
14435000000256QAM5.5002240.946
15441000000256QAM5.6002340.946
16447000000256QAM5.7002440.946
17363000000256QAM5.1001040.946
18369000000256QAM4.9001140.366
19375000000256QAM4.7001240.366
20357000000256QAM5.400940.946
21609000000256QAM4.7003440.946
22615000000256QAM4.9003540.366
23399000000256QAM5.3001640.946
24621000000256QAM4.9003640.366
25657000000256QAM5.5004140.946
26663000000256QAM5.5004240.946
27669000000256QAM5.2004340.366
28675000000256QAM5.2004440.946
29633000000256QAM5.0003740.366
30639000000256QAM5.1003840.946
31645000000256QAM5.4003940.946
32651000000256QAM5.5004040.366
OFDM Downstream Overview
ReceiverFFT typeSubcarr 0 Frequency(MHz)PLC lockedNCP lockedMDC1 lockedPLC power(dBmv)
0NANANONONONA
1NANANONONONA
Upstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDBandwidth
138596000ATDMA - 64QAM39.50033200000
230596000ATDMA - 64QAM36.75016400000
323700000ATDMA - 64QAM35.50026400000
OFDM/OFDMA Overview
Channel IndexStatelin Digital AttDigital AttBW (sc's*fft)Report PowerReport Power1_6FFT Size
0DISABLED0.50000.00000.0000-inf-1.00004K
1DISABLED0.50000.00000.0000-inf-1.00004K

I'll send you a PM with my MAC address as I'm willing to help in anyway so we can get these issues hammered out!

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

JohnyR
I Plan to Stick Around

@RogersDave Dave, ever since early Saturday I've been having PL and slow speeds. Can you try pushing the .19 to my modem to see if it'll fix it?

 

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Eniex
I'm Here A Lot

Been getting bad latency to my own modem. Can someone help me figure out if it is either my signal levels or because of my modem? Currently still on the 3552 on software version 4.5.8.21. Also, will switching to the CODA help with latency? In the Richmond Hill area; not sure if DOCSIS 3.1 is enabled here.


Downstream Overview
Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID Signal noise ratio (dB)
1 633000000 256QAM -5.100 37 38.983
2 363000000 256QAM -7.900 10 37.636
3 369000000 256QAM -7.900 11 37.356
4 375000000 256QAM -7.900 12 37.356
5 381000000 256QAM -8.000 13 37.356
6 387000000 256QAM -8.000 14 37.356
7 393000000 256QAM -6.900 15 37.636
8 399000000 256QAM -7.200 16 37.636
9 405000000 256QAM -6.600 17 37.636
10 411000000 256QAM -6.700 18 37.356
11 417000000 256QAM -6.300 19 38.605
12 423000000 256QAM -6.300 20 38.605
13 429000000 256QAM -6.400 21 38.605
14 435000000 256QAM -6.600 22 38.605
15 441000000 256QAM -6.400 23 38.605
16 447000000 256QAM -6.600 24 38.983
17 555000000 256QAM -5.600 25 38.605
18 561000000 256QAM -6.100 26 38.605
19 567000000 256QAM -6.000 27 38.983
20 573000000 256QAM -5.500 28 38.605
21 603000000 256QAM -6.000 33 38.983
22 609000000 256QAM -6.400 34 38.983
23 615000000 256QAM -5.800 35 38.983
24 621000000 256QAM -5.700 36 38.983
25 357000000 256QAM -8.800 9 36.900
26 639000000 256QAM -5.200 38 39.200
27 645000000 256QAM -5.300 39 39.200
28 651000000 256QAM -5.300 40 38.900
29 657000000 256QAM -5.000 41 39.500
30 663000000 256QAM -4.900 42 39.500
31 669000000 256QAM -4.700 43 39.200
32 675000000 256QAM -4.200 44 39.200

Upstream Overview
Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID BandWidth
1 38596000 ATDMA - 64QAM 43.750 3 3200000
2 30596000 ATDMA - 64QAM 42.500 1 6400000
3 23700000 ATDMA - 64QAM 43.000 2 6400000

 

pingplotter google.png

 

pingplotter modem.png

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

@JohnyR have you tried a modem reboot or factory reset yet?  If  not, they would be worth trying at this point. 

 

I'm assuming that the plot is from the modem to the CMTS?  Is that correct?  And.... what modem and firmware version did you swap from. That's a key question that I'm interested in at this point.  A CGN3ACSMR running V4.5.8.27 by any chance?