FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

[RogersMargaret]

Hello Community,

We are currently offering our users an exclusive opportunity to participate in an upcoming trial of the new firmware for our Rocket Wi-Fi Modem (CGN3ACR, CGN3AMR and CGN3ACSMR) and Rocket Gigabit Wi-Fi Modem (CGN3552 and CODA-4582). For details of this program, please see this thread.

This thread will be used for feedback regarding the firmware.  We've invited @RogersSergio, @RogersSyd & @RogersBob from our Networking team to participate in this thread.  Your feedback is very valuable and will be used to enhance the firmware before it is released publicly.

Thank you for your continued feedback and support.

[RogersDave]

I have been in discussion all morning with multiple parties regarding the speed issues.

I am currently looking for a customer to work with. If you fall into these categories, reach out to me via private message:

• Since upgrading to a CODA-4582 modem, speeds dropped below 50 Mbps
• You do not live in an condo or large apartment building
• You are available today to perform additional speed testing

Thanks

Dave

[robck]

I"ve been fine before, previous with the 3552 i ran it in bridge mode, and connected my wireless bridge via two Linksys WRT1900AC, which I currently am doing right now, and it's fine. But AS SOON AS i connect via the 4582, the Windows shares start hanging, so I disconnect from the 4582 and go back to the WRT1900AC and all is fine again.

[Datalink]

Ok, so, previously with the 3552, the shares where connected to the 3552 and you had no trouble connecting via wireless bridge.  

Now, with the 4582, shares connected to the 4582, those shares are no longer accessible.  

Just want to make sure that I have that correct. 

It certainly looks like either a permissions issue or a bug.  Have you pinged off of tech support to determine if there are any settings available only to tech support that might affect this?  I suspect that @RogersDave might be a better source of info on this at the moment.  Just depends whether or not the staff tested this prior to release.

[Jeffj]

Anyone else having dns issues? Started late last night and this morning, just logging into gmail or loading a page will cause it to half load (the css theme for example is dead just text) or i get a DNS resolution error in chrome. Switching off googles DNS to Rogers (which i dont mind but i preferr googles) has helped but its still a little wonky. 

[Jeffj]

---

@RogersDave wrote:

I have been in discussion all morning with multiple parties regarding the speed issues.

I am currently looking for a customer to work with. If you fall into these categories, reach out to me via private message:

• Since upgrading to a CODA-4582 modem, speeds dropped below 50 Mbps
• You do not live in an condo or large apartment building
• You are available today to perform additional speed testing

Thanks

Dave

---

My speeds are not sub 50 mbps today but they are definitly low and ive been havintg some mad dns resolution issues. starting last night.

I'm willing to do some tests if you like. Currently im getting 120 mbps down and 20 up.   thats the lowest ive ever seen it typically im never below 200 mbps down. 

[robck]

Thanks for responding, so prior I did not connect through the 3552, I used the 3552 in bridge mode, so that was not tested, I connect through my own router. However, after upgrading to the 4582, i wanted to give the new one a try and hope it was better than the last.

My topology is that I have my Windows Server, which shares my files in an office on the 2nd floor, this is plugged into a WRT1900AC, which then connects to my family room, via Another WRT1900AC.
So that all my devices can connect to it, (TV for media streaming, and other devices).

However, when i upgraded to the 4582, I tried connecting it to the 4582 now, instead of my WRT1900AC, and so it's causing very slow access to non responsive. It's not a permissions thing, as I can access them, but it's just extremely slow to the point of timing out, but as soon as I switch back to the WRT1900AC, all is fine again.

[Windows Server Sharing files] --> [WRT1900AC] ---> [4582] <--- [all other Wired/Wireless Devices].

[Jeffj]

@RogersDave Well i figured out my DNS issue i posted about 3 psost back, Im getting some mad packet loss  50% losswhen i ping anything thats giving me issues like googles video servers. Its all lost at the CMTS 99.244.0.1

Ifi  ping the cmts directly its fine.

No other packets are lost in any other hops, I know this ihas been reported before but take note that the CMTS is the only loss in these pings now and i am having issues loading pages and dns issues. Makes me thing this loss is not cosmetic but an actual issue. 

[RyzenFX]

@RogersDave my speeds have dropped below 50Mbps and I am available for testing starting around 3PM Today.

[Datalink]

@robck there have been issues connecting with and using shares on previous modems.  I'm trying to remember the details, but the share format comes to mind.  Have a look for previous posts on the issue of using the USB ports or shares.  I don't have time today to look for that, so, hopefully you will be able to come across those fairly easily.  @VivienM is probably a better RE to advise you on this issue.  

[mES19]

Hi @RogersDave the Nexus 6 connects and disconnects so far from stable but iPads are fine however the 5G speed is slower than the 2.4 for download upload is VERY fast though.

In order to get the phone to connect I must enter airplane mode first.

[Triple_Helix]

@RogersDave just to let you know I'm on the new CODA-4582 Modem so if there is any new Beta Firmware for this Modem just let me and us know.

Thanks,

Daniel 

250/20 Plan.

Just using the Hitron on Wireless 5GHz channel from my Laptop.

 

Downstream Overview

Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	Signal noise ratio (dB)
1	615000000	256QAM	8.800	35	40.366
2	363000000	256QAM	5.500	10	40.366
3	369000000	256QAM	5.700	11	40.366
4	375000000	256QAM	5.700	12	40.366
5	381000000	256QAM	5.000	13	40.946
6	387000000	256QAM	5.300	14	40.366
7	393000000	256QAM	5.700	15	40.366
8	399000000	256QAM	6.200	16	40.366
9	405000000	256QAM	6.400	17	40.366
10	411000000	256QAM	6.600	18	40.946
11	417000000	256QAM	6.900	19	40.946
12	423000000	256QAM	7.000	20	40.946
13	429000000	256QAM	6.600	21	40.366
14	435000000	256QAM	6.600	22	40.946
15	441000000	256QAM	6.400	23	40.946
16	447000000	256QAM	6.100	24	40.366
17	555000000	256QAM	8.100	25	40.946
18	561000000	256QAM	8.600	26	40.366
19	567000000	256QAM	8.300	27	40.366
20	573000000	256QAM	8.400	28	40.366
21	579000000	256QAM	7.800	29	40.366
22	585000000	256QAM	7.900	30	40.366
23	591000000	256QAM	7.500	31	40.366
24	597000000	256QAM	6.900	32	40.366
25	603000000	256QAM	7.400	33	40.366
26	609000000	256QAM	8.100	34	40.366
27	357000000	256QAM	5.400	9	40.366
28	621000000	256QAM	8.900	36	40.366
29	633000000	256QAM	8.900	37	40.366
30	639000000	256QAM	7.900	38	38.983
31	645000000	256QAM	7.100	39	38.983
32	651000000	256QAM	6.800	40	38.983

OFDM Downstream Overview

Receiver	FFT type	Subcarr 0 Frequency(MHz)	PLC locked	NCP locked	MDC1 locked	PLC power(dBmv)
0	NA	NA	NO	NO	NO	NA
1	NA	NA	NO	NO	NO	NA

Upstream Overview

Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	Bandwidth
1	23700000	ATDMA - 64QAM	40.750	2	6400000
2	38596000	ATDMA - 64QAM	43.000	3	3200000
3	30596000	ATDMA - 64QAM	41.250	1	6400000

OFDM/OFDMA Overview

Channel Index	State	lin Digital Att	Digital Att	BW (sc's*fft)	Report Power	Report Power1_6	FFT Size
0	DISABLED	0.5000	0.0000	0.0000	-inf	-1.0000	4K
1	DISABLED	0.5000	0.0000	0.0000	-inf	-1.0000	4K

[AaronMT]

@RogersDave I just installed the CODA-4582 and my speeds are significantly below what I should be getting with the Gigabit offerings [1]. 

[1] https://www.dslreports.com/speedtest/7438706

I am available for testing right now.

On speedtest.net -- signficantly worse

http://speedtest.net/result/5886116669 

[Jeffj]

Decided to do some testing @RogersDave

Test wired to port 1 - http://www.speedtest.net/my-result/5886104539

Test wired to port 4 - http://www.speedtest.net/my-result/5886112484 

done seconds apart, ive only posted the two tests but ive been alternating for the past hour and the results are always the same port 1 can barly break 200 mbps, but its been lower consistently all day. Port 4 just screams up to 330 mbps. Consistently.

Only difference. Different IP address, which may mean im terminatin g some where else. 

NOTE: i might have the port annotations backwards, its a pain crawling behind my gear. but i know i have one plugged in to top most port and one plugged into the bottom most. 

[Killacammy]

Just ran a speedtest (figured id see what was happening at night)

279.55 DL
8.07 UL

36ms latency
63ms jitter

seems everything just gets periodically worse

[Killacammy]

did 2 more and jitter was 10 and 21 respectively

[Jeffj]

Just got done a night of twitch streaming Jackbox 3. It was unusable on My rogers ocnnection, be it on my own router bridged, dirrect connection bridged, or with the rogers modems in gateway mode.

I set my Telus Galaxy S7 to hotspot mode, connected up and it worked fine, however No one in canada can afford that bandwidth on a cellular connection so i had to resort to a friend hosting who was on DSL with a 1 MBps upload and it was hillarously better, it was so sad it was funny, but then sad again....

Something has definitly went sideways here as my first night with the new modem was glorious. 

@RogersDave

[hmm1234]

I got the coda modem today hoping it would fix the latency problems I'd been having for the past few months, and it doesn't seem to work any better at all. still pretty much unplayable. is there going to be firmware updates addressing this or is this just as good as gaming gets on rogers now?

[dmbcanda]

@RogersDave  

Just did a speedtest with the Coda-4582 in Gateway mode hardwired via ethernet with Wifi enabled and disabled and saw drastic results for myself:

Wifi OFF:

Wifi ON:

I will next do a test in Bridged mode to see if that makes any futher difference.   But to me it looks like the CODA does not have enough juice to run.

[RogersDave]

---

@Jeffj wrote:

My speeds are not sub 50 mbps today but they are definitly low and ive been havintg some mad dns resolution issues. starting last night.

I'm willing to do some tests if you like. Currently im getting 120 mbps down and 20 up.   thats the lowest ive ever seen it typically im never below 200 mbps down. 

---

 Hi Jeffj,

I will have a look at your modem and run additional tests today.

Dave

[Jeffj]

---

@RogersDave wrote:

---

@Jeffj wrote:

My speeds are not sub 50 mbps today but they are definitly low and ive been havintg some mad dns resolution issues. starting last night.

I'm willing to do some tests if you like. Currently im getting 120 mbps down and 20 up.   thats the lowest ive ever seen it typically im never below 200 mbps down. 

---

 Hi Jeffj,

I will have a look at your modem and run additional tests today.

Dave

---

Thanks @RogersDave ! Its the xbox issues that are the worst, atleats on the computer the internet is usable, Xbox live and twitch streaming is not usable.  Google dns or rogers it does not matter, everything including speed tests and content downloads is slow on the Console. 

[RogersDave]

---

@Jeffj wrote:

Decided to do some testing @RogersDave

Test wired to port 1 - http://www.speedtest.net/my-result/5886104539

Test wired to port 4 - http://www.speedtest.net/my-result/5886112484 

done seconds apart, ive only posted the two tests but ive been alternating for the past hour and the results are always the same port 1 can barly break 200 mbps, but its been lower consistently all day. Port 4 just screams up to 330 mbps. Consistently.

Only difference. Different IP address, which may mean im terminatin g some where else. 

NOTE: i might have the port annotations backwards, its a pain crawling behind my gear. but i know i have one plugged in to top most port and one plugged into the bottom most. 

---

@Jeffj,

This is an interesting observation but I need to understand correctly the test scenario. Is your modem in bridge mode or gateway?

When you compare port 1 and port 4, are you using the same computer/laptop?

Dave