FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

[RogersMargaret]

Hello Community,

We are currently offering our users an exclusive opportunity to participate in an upcoming trial of the new firmware for our Rocket Wi-Fi Modem (CGN3ACR, CGN3AMR and CGN3ACSMR) and Rocket Gigabit Wi-Fi Modem (CGN3552 and CODA-4582). For details of this program, please see this thread.

This thread will be used for feedback regarding the firmware.  We've invited @RogersSergio, @RogersSyd & @RogersBob from our Networking team to participate in this thread.  Your feedback is very valuable and will be used to enhance the firmware before it is released publicly.

Thank you for your continued feedback and support.

[knsliq]

Aren't the signal levels in my previous post? If not, where do I look for them?

[Jeffj]

---

@robck wrote:

@Jeffj, @kfaustino,

I also have an Xbox One, and when i use to remote into my xbox and download anything on it, or do speed tests, i had the same issues, with very low throughput,  I assumed it to be an Xbox thing, since if you do not remote into it, and access it locally and do the same test, the speed tests report normal.

---

@RogersDave I can confirm @robck is correct, i just arrived home and my speeds downloading content are normal when i do not remote connect to the xbox.

[hoob]

Report the following information to @RogersDave:

• Date/Time: 13DEC 19h00 http://imgur.com/JCZ6RoG
• Modem mode: Gateway [MAC provied in PM]
• Router brand/mode (if bridge mode):
• Connection to modem/router: Ethernet
• Test server: http://speedcheck.rogers.com/en.html
• Download speed: 279Mbps
  
• Upload speed: 12Mbps
  
• Latency: 10ms
  
• Jitter: 14ms

In case it's useful:

Downstream Overview

Port ID Frequency (MHz)             Modulation         Signal strength (dBmV) Channel ID          Signal noise ratio (dB)

1             615000000         256QAM              0.800     35           38.983

2             363000000         256QAM              -1.600   10           37.356

3             369000000         256QAM              -1.200   11           38.605

4             375000000         256QAM              -1.300   12           37.636

5             381000000         256QAM              -1.400   13           37.356

6             387000000         256QAM              -0.800   14           37.636

7             393000000         256QAM              -0.900   15           38.605

8             399000000         256QAM              -0.900   16           37.636

9             405000000         256QAM              -0.200   17           38.605

10           411000000         256QAM              -0.300   18           38.605

11           417000000         256QAM              -0.400   19           38.605

12           423000000         256QAM              -0.200   20           38.605

13           429000000         256QAM              -0.300   21           38.605

14           435000000         256QAM              -0.200   22           38.605

15           441000000         256QAM              0.300     23           38.983

16           447000000         256QAM              0.100     24           38.605

17           555000000         256QAM              1.100     25           38.605

18           561000000         256QAM              0.700     26           38.605

19           567000000         256QAM              0.900     27           38.605

20           573000000         256QAM              0.800     28           38.605

21           579000000         256QAM              0.300     29           38.605

22           585000000         256QAM              0.600     30           38.983

23           591000000         256QAM              0.500     31           38.605

24           597000000         256QAM              0.200     32           38.605

25           603000000         256QAM              0.100     33           38.983

26           609000000         256QAM              0.300     34           38.605

27           357000000         256QAM              -1.300   9             37.636

28           621000000         256QAM              0.700     36           38.605

29           633000000         256QAM              1.300     37           38.983

30           639000000         256QAM              1.500     38           38.605

31           645000000         256QAM              1.600     39           38.983

32           651000000         256QAM              1.700     40           38.983

OFDM Downstream Overview

Receiver               FFT type               Subcarr 0 Frequency(MHz)          PLC locked           NCP locked         MDC1 locked     PLC power(dBmv)

0             NA          NA          NO         NO         NO         NA

1             NA          NA          NO         NO         NO         NA

Upstream Overview

Port ID Frequency (MHz)             Modulation         Signal strength (dBmV) Channel ID          Bandwidth

1             38596000            ATDMA - 16QAM              40.000 3             3200000

2             30596000            ATDMA - 16QAM              37.250 1             6400000

3             23700000            ATDMA - 16QAM              36.000 2             6400000

OFDM/OFDMA Overview

Channel Index   State      lin Digital Att      Digital Att            BW (sc's*fft)      Report Power    Report Power1_6             FFT Size

0             DISABLED            0.5000 0.0000 0.0000 -inf         -1.0000                 4K

1             DISABLED            0.5000 0.0000 0.0000 -inf         -1.0000                 4K

Downstream Overview

Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	Signal noise ratio (dB)
1	615000000	256QAM	0.800	35	38.983
2	363000000	256QAM	-1.600	10	37.356
3	369000000	256QAM	-1.200	11	38.605
4	375000000	256QAM	-1.300	12	37.636
5	381000000	256QAM	-1.400	13	37.356
6	387000000	256QAM	-0.800	14	37.636
7	393000000	256QAM	-0.900	15	38.605
8	399000000	256QAM	-0.900	16	37.636
9	405000000	256QAM	-0.200	17	38.605
10	411000000	256QAM	-0.300	18	38.605
11	417000000	256QAM	-0.400	19	38.605
12	423000000	256QAM	-0.200	20	38.605
13	429000000	256QAM	-0.300	21	38.605
14	435000000	256QAM	-0.200	22	38.605
15	441000000	256QAM	0.300	23	38.983
16	447000000	256QAM	0.100	24	38.605
17	555000000	256QAM	1.100	25	38.605
18	561000000	256QAM	0.700	26	38.605
19	567000000	256QAM	0.900	27	38.605
20	573000000	256QAM	0.800	28	38.605
21	579000000	256QAM	0.300	29	38.605
22	585000000	256QAM	0.600	30	38.983
23	591000000	256QAM	0.500	31	38.605
24	597000000	256QAM	0.200	32	38.605
25	603000000	256QAM	0.100	33	38.983
26	609000000	256QAM	0.300	34	38.605
27	357000000	256QAM	-1.300	9	37.636
28	621000000	256QAM	0.700	36	38.605
29	633000000	256QAM	1.300	37	38.983
30	639000000	256QAM	1.500	38	38.605
31	645000000	256QAM	1.600	39	38.983
32	651000000	256QAM	1.700	40	38.983

OFDM Downstream Overview

Receiver	FFT type	Subcarr 0 Frequency(MHz)	PLC locked	NCP locked	MDC1 locked	PLC power(dBmv)
0	NA	NA	NO	NO	NO	NA
1	NA	NA	NO	NO	NO	NA

Upstream Overview

Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	Bandwidth
1	38596000	ATDMA - 16QAM	40.000	3	3200000
2	30596000	ATDMA - 16QAM	37.250	1	6400000
3	23700000	ATDMA - 16QAM	36.000	2	6400000

OFDM/OFDMA Overview

Channel Index	State	lin Digital Att	Digital Att	BW (sc's*fft)	Report Power	Report Power1_6	FFT Size
0	DISABLED	0.5000	0.0000	0.0000	-inf	-1.0000	4K
1	DISABLED	0.5000	0.0000	0.0000	-inf	-1.0000	4K

[kfaustino]

Everything on my end is running faster besides the Xbox. I do not remote into the Xbox. Thing is wired directly and since this new modem things are 200-300 Mbps slower.

[mES19]

iPads connect fine but Nexus 6 phone won't connect to 2.4. or 5G.

[jetway2211]

I grabbed the new Modem this afternoon and I'm noticing a decrease in latency but my average speed has decrease from about 870Mbps to about 650Mbps (approx avg across a few runs). I noticed my line is in spec (see below) but my grouping was much closer on the old modem (closer 4, with nothing higher then 5). Is this something a software patch will fix, or is there something else going on here?

Downstream Overview

Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	Signal noise ratio (dB)
1	591000000	256QAM	5.300	31	40.366
2	363000000	256QAM	5.700	10	40.366
3	369000000	256QAM	5.400	11	40.946
4	375000000	256QAM	5.200	12	40.946
5	381000000	256QAM	5.500	13	40.946
6	387000000	256QAM	5.600	14	40.946
7	393000000	256QAM	5.400	15	40.946
8	399000000	256QAM	5.900	16	40.946
9	405000000	256QAM	6.000	17	40.946
10	411000000	256QAM	5.800	18	40.946
11	417000000	256QAM	5.800	19	40.946
12	423000000	256QAM	5.800	20	40.946
13	429000000	256QAM	5.800	21	40.946
14	435000000	256QAM	6.000	22	40.946
15	441000000	256QAM	6.000	23	40.946
16	447000000	256QAM	6.200	24	40.946
17	555000000	256QAM	5.000	25	40.366
18	561000000	256QAM	5.000	26	40.366
19	567000000	256QAM	5.200	27	40.946
20	573000000	256QAM	5.300	28	40.366
21	579000000	256QAM	5.300	29	40.366
22	585000000	256QAM	5.200	30	40.366
23	357000000	256QAM	5.900	9	40.366
24	597000000	256QAM	5.400	32	40.366
25	603000000	256QAM	5.000	33	40.946
26	609000000	256QAM	4.600	34	40.366
27	615000000	256QAM	4.500	35	40.366
28	621000000	256QAM	4.300	36	40.366
29	633000000	256QAM	3.900	37	40.946
30	639000000	256QAM	4.400	38	40.946
31	645000000	256QAM	4.900	39	40.946
32	651000000	256QAM	5.200	40	40.946

OFDM Downstream Overview

Receiver	FFT type	Subcarr 0 Frequency(MHz)	PLC locked	NCP locked	MDC1 locked	PLC power(dBmv)
0	NA	NA	NO	NO	NO	NA
1	NA	NA	NO	NO	NO	NA

Upstream Overview

Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	Bandwidth
1	38596000	ATDMA - 64QAM	38.000	3	3200000
2	30596000	ATDMA - 64QAM	35.500	1	6400000
3	23700000	ATDMA - 64QAM	34.500	2	6400000

OFDM/OFDMA Overview

Channel Index	State	lin Digital Att	Digital Att	BW (sc's*fft)	Report Power	Report Power1_6	FFT Size
0	DISABLED	0.5000	0.0000	0.0000	-inf	-1.0000	4K
1	DISABLED	0.5000	0.0000	0.0000	-inf	-1.0000	4K

[JohnyR]

@RogersDave CODA issue here as well, but I cant get the Rogers Speedtest site to even run -- it just timesout. I used Telus servers for these tests instead of yours.

• Date/Time of test: 10:39PM
• Modem mode: BRIDGED
• Router brand/mode (if bridge mode): NETGEAR R7000 
• Connection to modem/router: ETHERNET (CAT5e)
• Test server: http://speedtest.net
• Download speed: 379.56
• Upload speed: 17.33Mbps
• Latency: 35ms
• Jitter: NA

And then a few minutes later using Rogers missasauga server

• Download speed: 93.72
• Upload speed: 15.14Mbps
• Latency: 37ms
• Jitter: NA

Downstream Overview
Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	Signal noise ratio (dB)
1	609000000	256QAM	-0.200	34	38.605
2	363000000	256QAM	1.000	10	38.605
3	369000000	256QAM	1.400	11	38.983
4	375000000	256QAM	1.300	12	38.983
5	381000000	256QAM	1.300	13	38.983
6	387000000	256QAM	1.200	14	38.605
7	393000000	256QAM	1.600	15	38.605
8	399000000	256QAM	1.400	16	38.605
9	405000000	256QAM	1.200	17	38.983
10	411000000	256QAM	1.200	18	38.983
11	417000000	256QAM	1.400	19	38.605
12	423000000	256QAM	1.200	20	38.605
13	429000000	256QAM	1.100	21	38.983
14	435000000	256QAM	1.000	22	38.983
15	441000000	256QAM	1.000	23	38.983
16	447000000	256QAM	1.300	24	38.983
17	555000000	256QAM	-0.300	25	37.093
18	561000000	256QAM	-0.100	26	37.636
19	567000000	256QAM	0.000	27	37.636
20	573000000	256QAM	-0.500	28	37.636
21	579000000	256QAM	-0.100	29	37.636
22	585000000	256QAM	-0.200	30	37.636
23	591000000	256QAM	-0.600	31	37.356
24	597000000	256QAM	-0.100	32	38.605
25	603000000	256QAM	-0.600	33	37.636
26	357000000	256QAM	1.100	9	38.983
27	615000000	256QAM	0.100	35	37.636
28	621000000	256QAM	-0.500	36	37.636
29	633000000	256QAM	-0.300	37	37.636
30	639000000	256QAM	-0.400	38	38.605
31	645000000	256QAM	-0.100	39	38.605
32	651000000	256QAM	0.000	40	37.636
OFDM Downstream Overview
Receiver	FFT type	Subcarr 0 Frequency(MHz)	PLC locked	NCP locked	MDC1 locked	PLC power(dBmv)
0	NA	NA	NO	NO	NO	NA
1	NA	NA	NO	NO	NO	NA
Upstream Overview
Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	Bandwidth
1	30596000	ATDMA - 64QAM	32.500	1	6400000
2	38595687	ATDMA - 64QAM	36.500	3	3200000
3	23700000	ATDMA - 64QAM	31.250	2	6400000
OFDM/OFDMA Overview
Channel Index	State	lin Digital Att	Digital Att	BW (sc's*fft)	Report Power	Report Power1_6	FFT Size
0	DISABLED	0.5000	0.0000	0.0000	-inf	-1.0000	4K
1	DISABLED	0.5000	0.0000	0.0000	-inf	-1.0000	4K

[VivienM]

Could the speed problems reported on the new gateway be a coincidence?

The reason I ask is that a friend of mine (in Manotick, ON) with the gigabit service was reporting about 30 megabits/sec on speedtest.net tonight. Seems quite similar to the troubles posted about here. Funny thing is, he's still running his 3552 in gateway mode... 

[davex0]

Does anyone know that for the 100u/250u plans if there is an additional cost for the modem swap? This blog post says its only included for the 500u/gigabit:

http://communityforums.rogers.com/t5/blogs/blogarticlepage/blog-id/CommunityBlog/article-id/1085

[VivienM]

---

@davex0 wrote:

Does anyone know that for the 100u/250u plans if there is an additional cost for the modem swap? This blog post says its only included for the 500u/gigabit:

http://communityforums.rogers.com/t5/blogs/blogarticlepage/blog-id/CommunityBlog/article-id/1085

---

You have to read between the lines. What they are saying is that they are going to ACTIVELY reach out to 500/1 gigabit customers to upgrade their modems.

@why? I think @RogersDave hinted at it. They want to remove some DOCSIS 3.0 channels and reallocate that capacity to DOCSIS 3.1. Now... here's the problem. If you remove 8 channels and go down to 24 channels, that means that gigabit subscribers with the 3552 won't be able to get gigabit speeds. Oops. Then they'd be very very very angry if it was actually physically impossible for them to get the gigabit speed they are paying for. In order to avoid that problem, those gigabit subscribers all need to get their 3552s replaced BEFORE the D3.1 deployment... 

You don't have that issue with the 100/250 plans - really, you can probably serve those just fine with 16 D3 channels or maybe even 8... and given how many hundreds of thousands of D3 modems Rogers has in the field, there's no way they are going to drop all the D3 channels in the next 3 months. So, there's no urgency to get THOSE customers onto a D3.1 modem...

I agree though, they didn't word it too clearly. What they meant to say was "hey gigabit customers, rush to upgrade your modem, and don't worry, we're not going to charge you extra!". I'm sure if they didn't say that, plenty of people would huff and puff and ask about how much more this modem swap would cost them. But they were not trying to imply that everybody else would pay more... 

[RogersDave]

Good morning Community,

I wanted to take a few minutes to respond to questions and provide some updates.

We are aware that some of you are experiencing speed issues with the new modem. In all cases, latency and jitter is generally much better but speed can be a concern. What we have observed is that customers can either get:

• Much better / more stable speeds that their previous modem.
• Speeds slightly slower than previous modem, but nothing that would render your Internet unusable
• Speeds between 0 and 30 Mbps

We are actively working on resolving the 3rd item above, trying to identify if it is a defective unit or a configuration issue. This is a minority of customers at this point but it's significant enough for us to focus our attention. We will be in discussion all day on this and will hopefully be able to provide some updates or a recommended course of action today.

For slightly slower speeds, we are also looking into this. It may be related to a more sensitive tuner in the modem (most customer are reporting higher signal levels with the CODA) which in some cases makes the modem operate at the limit.

I picked up a few other questions/comments in the thread.

---

@kfaustino wrote:
Everything on my end is running faster besides the Xbox. I do not remote into the Xbox. Thing is wired directly and since this new modem things are 200-300 Mbps slower.

---

I discussed yesterday evening with Microsoft and Akamai. Most Microsoft assets (games, movies, apps) on the Rogers network are delivered by Akamai. That is unless you are using non Rogers DNS which is why I asked the question. They advised that they have seen general slowness all week and that a free trial of Call of Duty was driving up demand. Besides that, there are areas of improvement to improve the XBOX content delivery speed (across all modems) and I'm working with Akamai on these. 

---

@davex0 wrote:

Does anyone know that for the 100u/250u plans if there is an additional cost for the modem swap? This blog post says its only included for the 500u/gigabit:

http://communityforums.rogers.com/t5/blogs/blogarticlepage/blog-id/CommunityBlog/article-id/1085

---

The new CODA-4582 device is available for Ignite Gigabit, Ignite 500u, Ignite 250u, Ignite 100u and Ignite 70u (Atlantic only) for free. 

---

@VivienM wrote:

You have to read between the lines. What they are saying is that they are going to ACTIVELY reach out to 500/1 gigabit customers to upgrade their modems.

@why? I think @RogersDave hinted at it. They want to remove some DOCSIS 3.0 channels and reallocate that capacity to DOCSIS 3.1. Now... here's the problem. If you remove 8 channels and go down to 24 channels, that means that gigabit subscribers with the 3552 won't be able to get gigabit speeds.

That is correct. We are reaching out to Ignite 500u and Ignite Gigabit customers proactively at first. We will eventually get to the other tiers, we just have to pace it down.

Regarding DOCSIS 3.1, this is partially right. To launch DOCSIS 3.1, we have to remove capacity from DOCSIS 3.0 and allocate it to an OFDM channel (D3.1). The calculation however is wrong as in most areas have far more than 32 channels. Modems are capable of binding on 32 channels but the CMTS has close to double the number of DOCSIS channels available to distribute to all modems. So removing some channels for DOCSIS 3.1 will still allow at least 32 channels on DOCSIS 3.0 but yes it will make it more difficult to reach 800+ Mbps speeds on a DOCSIS 3.0 only modem. There are therefore strict rules we follow to enable DOCSIS 3.1 and one of them is the number of customers with 500u or Gigabit tier using a DOCSIS 3.0 only modem.

---

@mES19 wrote:

iPads connect fine but Nexus 6 phone won't connect to 2.4. or 5G.

---

There are definitely improvements in the work for WiFi but not being able to connect at all is abnormal. I would suggest to try to 1) reboot your modem and 2) "Forget" the WiFi network on your Nexus and try connecting again. If that is not sufficient, I will try to reproduce your problem.

Dave 

[NorthGraves]

I swapped the former 3552 for the new CODA yesterday. Seems fine.

This is in bridge mode, behind a Ubiquiti ERLite-3 router and a 24-port TP Link switch.

Modem, router, switch are all in the basement.

The PC is on the second floor.

WiFi on the modem completely disabled.

I am in Kanata (west Ottawa).

[dmbcanda]

@RogersDave

Are you still looking at the network in my situation?  I swapped out for a new Coda yesterday after getting low speeds, almost unusable.  Now things have improved but not getting gigabit speeds.   I am still seeing a difference between the Rogers Speedcheck and going directly to speedtest.net and selecting Rogers Mississauga server as seen below from tests from minutes ago:

[Coccino]

was hoping that this "upgrade" would help me with a more stable wifi connection and better range. i had been on the fence about which router to pick up so i can use the hitron in bridge mode but the upgrade notification came out and thought why not?  not only am i getting below 100mbps d/l on wired, my wireless connection range has shrunk even more and was virtually unusable about 20ft away.

i sure hope that we can get this worked out sooner than later. i am hoping it is not a hardware defect as there seems to be a large enough number of posts to say otherwise. crossing my fingers on software or even settings issue.

*edit* i will post my speed test later when i get back home to add more value to my post and data for you guys to gather.

[Killacammy]

Yeah I haven't broke 500/20 since the new modem. I know it's still faster than most people's internet but i was getting 900+ when I first got gigabit. Also, was playing some ps4 last night and there seemed to be a good deal of intermittent lag. Not sure if it was me or them but the whole thing is getting very frustrating especially when my Rogers bill is due soon lol

[Killacammy]

As of this morning:
575.36 dl
19.42 ul
10ms latency
3ms jitter

I'm not complaining but it's significantly lower than what I pay for

[Mythen]

So someone from product management called me on Wednesday and stated they wanted the modem back for testing cause the power light was out. So we schedule a tech for this morning and the tech gets here and doesn't have the new modem. So he goes away and cones back with the new modem but can't swap it out in the system for some reason. So now I have the 3552 back.

Frustrated

[asharahmed]

So looks like apparently there's been congestion for the last 40h straight in my area according to tech support...which could explain my speeds, I'm not buying it 100% though...

[robck]

I guess no one else does Wifi Bridging?

Does anybody know if there is an issue with handling Windows Shares (SMB) whe connected through the Rogers CODA 4582 Modem?

I get complete stalling and lock ups once I wireless bridge between the 2nd floor and main floor.

[RogersDave]

---

@Mythen wrote:
So someone from product management called me on Wednesday and stated they wanted the modem back for testing cause the power light was out. So we schedule a tech for this morning and the tech gets here and doesn't have the new modem. So he goes away and cones back with the new modem but can't swap it out in the system for some reason. So now I have the 3552 back.

Frustrated

---

@Mythen, I've escalated this issue on your behalf.

[Datalink]

Are you able to run an experiment to determine if the shares are always available if you are connected via ethernet or via wifi directly to the modem?

The question is, is this a wifi issue, or, is this an SMB problem?  I'm more inclined to believe that it might be an SMB issue at this point.