FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

[RogersMargaret]

Hello Community,

We are currently offering our users an exclusive opportunity to participate in an upcoming trial of the new firmware for our Rocket Wi-Fi Modem (CGN3ACR, CGN3AMR and CGN3ACSMR) and Rocket Gigabit Wi-Fi Modem (CGN3552 and CODA-4582). For details of this program, please see this thread.

This thread will be used for feedback regarding the firmware.  We've invited @RogersSergio, @RogersSyd & @RogersBob from our Networking team to participate in this thread.  Your feedback is very valuable and will be used to enhance the firmware before it is released publicly.

Thank you for your continued feedback and support.

[RogersDave]

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@Jeffj wrote:

@RogersDave

Would there be any side effects with leaving IPV6 on for thoseo f us who bridge? as it's rather useful for online gaming (Xbox Live) and thisi so ne of the major reasons people are so keen to get this new modem with the puma 7 chip. due to gaming latency issues. 

What type of IPV6 does roger deploy in a bridged state. I have been using DHCPv6 with prefix delagation on my router, because it works proerly. Native IPV6 from ISP does not work mor me.

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The problem is that the current software built was not certified for IPv6 operation at all. There may be issues that we haven't identified yet and allowing IPv6 to be enabled (knowing there are issues) would be a major support pain point.

The average customer, even those running in bridge mode, would not be able to easily identify if a problem is caused by IPv6 or not and it is equally difficult in this specific scenario for our support teams.

I am a strong IPv6 advocate but on this one, I really had to strongly recommend IPv6 to be temporarily disabled.

Dave

[Jeffj]

Makes sense, I'll still gladly deal with routing ports properly on ipv4 if it means i can grab this new modem and not have a poor gaming session.

[JohnBeaudin]

@RogersDave

I wil receive the new KODA modem on Dec 22, will give you feedback as soon as I get it.

[RyzenFX]

Just for some background information, the new Intel Puma 7 chipset that is featued in the CODA-4582 is fabricated on a 14nm process, which means that it is much more power efficient than the Puma 6 chipset. The efficiency in the Puma 7 chipset allows Hitron to include a power supply inside the modem  which is why there is no external power brick! 

[Mythen]

I have the new modem. Is it weird that the power light doesn't come on but the rest do

Mythen

[VivienM]

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@eddiethefunnyon wrote:

Just for some background information, the new Intel Puma 7 chipset that is featued in the CODA-4582 is fabricated on a 14nm process, which means that it is much more power efficient than the Puma 6 chipset. The efficiency in the Puma 7 chipset allows Hitron to include a power supply inside the modem  which is why there is no external power brick! 

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Have you seen how HUGE the new modem is in person? 

I love the built-in power supply, but... I don't think that the inclusion of a power supply has anything to do with the Puma 7's power efficiency. Maybe Rogers and other MSOs were just tired of trying to keep track of external power bricks... 

[VivienM]

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@Mythen wrote:
I gave the new modem. Is it weird that the power light doesn't come on but the rest do

Mythen

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Power light comes on on mine... hmm..

[Mythen]

[Mythen]

[Jeffj]

This is the most likely answer

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@VivienM wrote:

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@eddiethefunnyon wrote:

Just for some background information, the new Intel Puma 7 chipset that is featued in the CODA-4582 is fabricated on a 14nm process, which means that it is much more power efficient than the Puma 6 chipset. The efficiency in the Puma 7 chipset allows Hitron to include a power supply inside the modem  which is why there is no external power brick! 

---

Have you seen how HUGE the new modem is in person? 

I love the built-in power supply, but... I don't think that the inclusion of a power supply has anything to do with the Puma 7's power efficiency. Maybe Rogers and other MSOs were just tired of trying to keep track of external power bricks... 

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[Double_K]

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@Mythen wrote:

I have the new modem. Is it weird that the power light doesn't come on but the rest do

Mythen

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Yes, that's weird.  From your pix looks like you've got a bad led for the power as the power light should be on.

[Mythen]

Everything looks to be working ok.  So just probably a bad LED.  

Mythen

[Makaveli99]

Are they going to release this in black? White is going to look terrible with all my gear. Or am I going to have to buy it and spray paint the casing lol.

[dmbcanda]

Don't know if my area is experiencing an outage but all of a sudden the CODA has caused the speedtests not to work or very slow.  Was working fine this afternoon.  Have rebooted, factory reset and nothing.

[gp-se]

just got the new modem, major speed issues, websites are barely loading, most are timing out. Signal strength is identical to my old gigabit gateway (good signal). DOCSIS logs show 20 entires of Sync errors. My area isn't DOCSIS 3.1 yet, no ipv6.

Gonna see if this sorts itself out tomorrow morning.

[Windwalker]

A big thanks to @RogersDave and the team for all the hard work on this issue.  Nice to see a big Company engaging with users like this.

Surprised the CODA-4582 is white.  But, I'm actually starting to like the look of it.

On Rogers speedtest got:

Ping 5ms

Jitter 1ms

Download 945.88  (previously around 750 on the 3552)

Upload 45.93 (same as 3552)

No ipv6.

Downstream Overview

Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	Signal noise ratio (dB)
1	591000000	256QAM	8.400	7	40.366
2	567000000	256QAM	8.200	3	38.983
3	573000000	256QAM	8.400	4	40.366
4	579000000	256QAM	7.900	5	40.366
5	585000000	256QAM	7.700	6	38.983
6	561000000	256QAM	7.900	2	38.983
7	597000000	256QAM	8.300	8	40.366
8	603000000	256QAM	8.000	9	40.366
9	609000000	256QAM	8.400	10	40.946
10	615000000	256QAM	8.500	11	40.366
11	621000000	256QAM	8.300	12	40.366
12	633000000	256QAM	8.700	13	38.983
13	639000000	256QAM	8.800	14	40.366
14	645000000	256QAM	8.900	15	38.983
15	651000000	256QAM	9.200	16	40.366
16	657000000	256QAM	9.300	17	40.366
17	663000000	256QAM	9.600	18	40.366
18	669000000	256QAM	9.900	19	40.946
19	675000000	256QAM	9.800	20	40.366
20	681000000	256QAM	9.600	21	40.366
21	687000000	256QAM	9.900	22	40.946
22	693000000	256QAM	9.900	23	40.366
23	699000000	256QAM	9.800	24	40.366
24	705000000	256QAM	9.800	25	40.366
25	711000000	256QAM	9.900	26	40.946
26	717000000	256QAM	9.600	27	40.366
27	723000000	256QAM	9.100	28	40.366
28	825000000	256QAM	6.200	29	38.605
29	831000000	256QAM	6.700	30	38.983
30	837000000	256QAM	6.800	31	38.605
31	843000000	256QAM	6.400	32	37.636
32	555000000	256QAM	8.200	1	38.983

OFDM Downstream Overview

Receiver	FFT type	Subcarr 0 Frequency(MHz)	PLC locked	NCP locked	MDC1 locked	PLC power(dBmv)
0	4K	275600000	YES	YES	YES	5.800003
1	NA	NA	NO	NO	NO	NA

Upstream Overview

Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	Bandwidth
1	30596000	ATDMA - 64QAM	37.500	1	6400000
2	38596000	ATDMA - 64QAM	41.500	3	3200000
3	23700000	ATDMA - 64QAM	37.500	2	6400000

OFDM/OFDMA Overview

Channel Index	State	lin Digital Att	Digital Att	BW (sc's*fft)	Report Power	Report Power1_6	FFT Size
0	DISABLED	0.5000	0.0000	0.0000	-inf	-1.0000	4K
1	DISABLED	0.5000	0.0000	0.0000	-inf	-1.0000	4K

[RyzenFX]

@gp-se

I faced a similar problem on the new modem aswell, however a REBOOT of the modem fixed issues for me. I also heard that other people face this problem but a reboot of the modem fixes it. Also, I reccomend restarting your pc to make sure it properly adjusts to the new modem. Oddly enough, whenever I get a new modem installed and connect it to my PC, I usually get very very slow speeds; a restart hoever fixed that.

@Windwalker You seem to be one of lucky ones who have DOCSIS 3.1 enabled in your area! Enjoy the fast speeds and ping 

[Windwalker]

@RyzenFX

I'm near Victoria Park and Eglinton in Scarborough.  You're right.  I have been fortunate to always have had a good connection in this area.  When I had the 250u package, it was always a consistent 320 down no matter the time of day.

[Alex4161]

Can I go to the local rogers store and get the 4582 model?  How do I know they actually have this one and not the 3552 I currently have?

What benefits will the new modem give me on the gigabit plan?  Is the 2.4 ghz or 5 ghz range better?

Thanks

[RyzenFX]

@RogersDave

I would appreciate it if the range of the 5Ghz band on the CODA-4582 could be increased/improved within the modem's next 2 firmware updates. The range of the 5GHz band is pretty weak in comparison to the CGN3ACSMR. With the 4582, if I am 3 metres away I would have 2 bars on my s7. 

@Alex4161 The range on 2.4GHz is great, but the range 5GHz band needs some improvement.

[VivienM]

@RogersDave, for those of us who were on the firmware trial with our now-returned old Puma 6 modems, should we recontact you/@CommunityHelps to sign up for future trials on the new modem?