Thats not terribly bad. I'd like to see both the downstream and upstream a little higher, but where they are now shouldn't cause any major issues. Are you running a CGN3ACSMR or CGNM-3552? The product sticker at the back of the modem will tell you the model number.
If you are testing your latency when uploading or downloading, especially at maximum capacity, it is normal that your ping time will sky rocket.
When you perform a ping, a packet is sent to a server and a response comes back. If you are maxing out the upload, the ping packet sent (ECHO REQUEST) will be delayed as it has to be transmitted amongst all other packets from your file upload.
The same thing will happen if you test latency during a file download that maxes out your connection. The ping response from the server (ECHO RESPONSE) will have to be queued and transmitted amongst all other packets from the file download.
Regarding the limited upload speed at 15-16 Mbps, it is something we are aware of on firmware 4.5.8.27. It doesn’t affect everybody and it seems to be a clear cut. Some people are affected and some others are not. If you prefer to return to firmware 4.5.8.22 which doesn’t have this limitation but also doesn’t not have any of the latency improvement, sent me a private message and I’ll take care of it.
Dave
@pvincent wrote:@RogersDave could you put me on .27? I would much rather have improved latency than download speed. I am currently running the CGNM-3552 with Ignite 60.
I just started the upgrade on your modem. It will reboot in a few minutes on the new version.
@noziel wrote:
Dave
I believe I brought this up on other posts and yet to get a response. Seems those that are affected are on hardware 1A. While those not affected are on 2A. Not sure how my theory plays out but can this be confirmed. Also this is not just those on gateway but bridge mode.
Food for thought!
Hardware type 1A is by far the most common. All the cases that were reported to me of limited upload speed were on hardware 1A but I also have lots of working cases on that same hardware revision.
Dave
@blues_clues wrote:As a feature request, please enable the use of the same SSID on both radio bands. This feature should be available to all future firmware releases. Please include my modem to be upgraded once this feature needs to be tested on any new firmware releases..
@blues_clues, I will verify with our product management team to see if there is background information as to why this is currently not allowed. Once I get feedback, I will either add this enhancement to the list in the 2nd post or reply here with an appropriate reason.
If you don't hear from me in 2 weeks, keep me honest and send me a private message as a reminder.
Dave
I believe at one time this was actually allowed on the CGN3s. Maybe the CGN3 will still allow this?? In any event, I'm not entirely eager to see this happen. This subject has come up in the past, in terms of its use. That is simply because a single SSID for both networks has produced nothing but confusion on the part of the user when it comes to using wifi networks or trying to troubleshoot those networks. Windows pc's do not indicate which network you're connected to when there are two networks with the same SSID, and I don't believe that the vast majority of Windows laptops are able to successfully roam between either one without operator intervention. Please correct me if I'm wrong on that one. Routers that employ roaming either have receive power levels that the user can set in order to force the end device to roam back and forth, or, that function is simply black boxed as most people don't get the whole idea or can't get the settings correct, so, the choice is to enable or disable it.
Personal opinion, this is one of those ideas that sounds really good, but, from past history on the forum, its more trouble than its worth.
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