FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Need Help?

That's what we're here for! The goal of the Rogers Community is to help you find answers on everything Rogers. Can't find what you're looking for? Just ask!
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
I Plan to Stick Around
Posts: 36

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Dave

It seems to be fine now upload again at 11mbps and made no changes. Will monitor and if requires will reset device. With his new firmware are you still forced to go thru the welcome screen and configurate the wifi before anything works?
I'm a Reliable Contributor
Posts: 607

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

CGN3ACR (firmware .27) , I just did a Factory reset.

 

http://results.speedtest.xfinity.com/result/1418305664.png

Getting better results on IPv6 as expected.

 

also some tracerts results

 

tracert google.ca IPV6

 

1 1 ms 1 ms 1 ms ************
2 17 ms 12 ms 16 ms 2607:f798:80c:c1::1
3 27 ms 32 ms 31 ms 2607:f798:10:8009:0:690:6325:5117
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 53 ms 50 ms 49 ms 2607:f798:10:293::2
8 66 ms 49 ms 59 ms 2001:4860:1:1:0:32c:0:8
9 46 ms 49 ms 55 ms 2001:4860::1:0:7139
10 57 ms 79 ms 59 ms 2001:4860::8:0:9154
11 56 ms 59 ms 59 ms 2001:4860::1:0:cb45
12 61 ms 62 ms 61 ms 2001:4860:0:100f::1
13 69 ms 154 ms 62 ms 2001:4860:0:1::15a1
14 75 ms 59 ms 59 ms ord36s02-in-x03.1e100.net [2607:f8b0:4009:80d::2003]

 

Trace complete.

 

Tracert google.ca IPV4

 

1 1 ms * * ************
2 14 ms 19 ms 10 ms INTEL_CE_LINUX [174.115.150.1]
3 25 ms 28 ms 19 ms INTEL_CE_LINUX [69.63.255.113]
4 26 ms 23 ms 17 ms INTEL_CE_LINUX [24.156.147.17]
5 34 ms 31 ms 37 ms van58-9-229-245.dynamic.rogerstelecom.net [209.148.229.245]
6 41 ms 40 ms 44 ms van58-9-229-229.dynamic.rogerstelecom.net [209.148.229.229]
7 50 ms 50 ms 42 ms INTEL_CE_LINUX [209.148.230.10]
8 182 ms 45 ms 37 ms INTEL_CE_LINUX [72.14.222.87]
9 52 ms 48 ms 43 ms INTEL_CE_LINUX [216.239.47.114]
10 56 ms 51 ms 51 ms INTEL_CE_LINUX [72.14.235.34]
11 52 ms 58 ms 53 ms INTEL_CE_LINUX [72.14.232.163]
12 56 ms 52 ms 46 ms INTEL_CE_LINUX [108.170.244.1]
13 64 ms 56 ms 50 ms INTEL_CE_LINUX [216.239.42.151]
14 50 ms * 48 ms ord36s02-in-f3.1e100.net [216.58.192.163]

 

Trace complete.

I Plan to Stick Around
Posts: 274

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

@RogersDave @Datalink

 

I still continue to have T3 timeouts.  And its causing some connectivity issues.  Agents say that everything looks good signal wise from their end.  Last thing I did was swap my modem and this has not helped.  They have given me the 3552.  I've had major line work done and everything has been reran.  I suspect neighbourhood issues but not sure how to get that checked.  I don't know what to do from here

 

Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDSignal noise ratio (dB)
1615000000256QAM1.0001834.346
2561000000256QAM1.300934.926
3567000000256QAM1.4001035.595
4573000000256QAM0.9001135.084
5579000000256QAM0.8001235.084
6585000000256QAM-0.1001334.484
7591000000256QAM0.0001434.484
8597000000256QAM0.1001534.346
9603000000256QAM1.1001634.484
10609000000256QAM0.9001734.346
11555000000256QAM1.4004035.595
12621000000256QAM1.2001934.346
13633000000256QAM1.5002034.484
14639000000256QAM1.4002134.484
15645000000256QAM1.3002234.346
16651000000256QAM1.5002334.484
17657000000256QAM1.1002434.484
18663000000256QAM1.4002534.346
19669000000256QAM1.2002634.346
20675000000256QAM1.6002733.957
21681000000256QAM1.8002833.957
22687000000256QAM2.3002933.957
23693000000256QAM2.6003034.346
24699000000256QAM2.1003134.346
25705000000256QAM1.6003234.300
26711000000256QAM1.0003334.500
27717000000256QAM0.8003434.500
28723000000256QAM0.3003534.600
29729000000256QAM0.5003634.800
30735000000256QAM0.7003734.900
31741000000256QAM0.5003834.600
32747000000256QAM0.4003934.800
Upstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDBandWidth
123700000ATDMA - 64QAM43.50026400000
238595851ATDMA - 64QAM47.75033200000
330596000ATDMA - 64QAM43.00016400000

 

Mythen

I Plan to Stick Around
Posts: 8

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Will this Beta firmware work on a "CGN3" modem/router? I'm having T3 timeouts too.

I'm a Regular
Posts: 272

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

T3 Timeout ( Ranging Request Retries Exhausted )

Explanation: The cable modem has sent 16 Ranging Request (RNG-REQ) messages without receiving a Ranging Response (RNG-RSP) message in reply from the CMTS. The cable modem is therefore resetting its cable interface and restarting the registration process. This typically is caused by noise on the upstream that causes the loss of MAC-layer messages. Noise could also raise the signal-to-noise ratio (SNR) on the upstream to a point where the cable modem’s power level is insufficient to transmit any messages. If the cable modem cannot raise its upstream transmit power level to a level that allows successful communication within the maximum timeout period, it resets its cable interface and restarts the registration process.

Resident Expert
Resident Expert
Posts: 6,049

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

@Mythen, what Software Version (Firmware) is listed on the STATUS page when you log into the modem.

 

As far as the T3s occurring I see two or three of those in my logs on a daily basis.  Personally I don't pay any attention to them and I don't see any effects on the all day ping tests that I am running these days. 

 

If you are seeing disconnects that's a different issue.  With a new CGNM-3552, you should ask for 4.5.8.22.  With 4.5.8.19 loaded, which is possible as its a new modem, you will see dead LAN ports occurring.  Version .21 resolves that, .22 resolves the Chromecast connectivity issue. 



Highlighted
I Plan to Stick Around
Posts: 8

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

@jszentir - thanks for that concise explanation! I would hazard a guess that low SNR on the cable network is not the culprit in my case, since we have fibre to the home and the only other device is an SD cable TV box.  Upstream power levels are currently 36-38 dBmV.

 

@Datalink - thanks for the tip! Since I'm not on Gigabit I decided to acutally go the other way, to the DPC3825 that I just picked up a few hours ago. In an unscentific test, pings and top speeds are roughly the same. I can also access the modem in gateway mode.

 

I Plan to Stick Around
Posts: 274

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

@Datalink

 

I have the .22 firmware version

 

Mythen

I Plan to Stick Around
Posts: 36

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Thanks,  is there a reason why the upload speeds are no longer consistent?  Did not encounter this issue with .22. Is this being investigated?

 

In addition, if performing a factory reset, prior to .21 I was able to login directly to the gui without havin to go through the easy connect wizard page.  Is this still in place setting a wifi password that is also your admin login? 

Network Architect
Network Architect
Posts: 611

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Good morning Community,

 

I have now completed to deployment of firmware 4.5.8.27 to all trial participants running a CGN3ACSMR, CGN3ACR or CGN3AMR modem.

 

If you are a registered participant but have not received this firmware, it is likely because I couldn’t reach your modem for one reason of another. I suggest to remove the power from the modem for a few seconds and put it back. I will re-attempt to upgrade the missed modems later this week.

 

Dave