FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Need Help?

That's what we're here for! The goal of the Rogers Community is to help you find answers on everything Rogers. Can't find what you're looking for? Just ask!
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Highlighted
I Plan to Stick Around
Posts: 324

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Well since I got .27 it hasn't been smooth ride speeds and latency/pings are all over the place. Download speed is very good but my Upload use to be over 20Mbps.

 

 

2016-10-25_20-15-27.png

 

C:\Windows\system32>tracert google.ca

Tracing route to google.ca [2607:f8b0:4009:811::2003]
over a maximum of 30 hops:

1 3 ms 2 ms 3 ms 2607:fea8:7ae0:7d3:2fc:8dff:fe73:3a72
2 18 ms 15 ms 23 ms 2607:f798:804:23b::1
3 48 ms 18 ms 25 ms 2607:f798:10:4442:0:661:8508:9025
4 * * * Request timed out.
5 30 ms 18 ms 17 ms 2607:f798:10:296::2
6 44 ms 31 ms 20 ms 2001:4860:1:1:0:32c:0:8
7 23 ms 36 ms 20 ms 2001:4860::1:0:7139
8 35 ms 47 ms 41 ms 2001:4860::8:0:9154
9 32 ms 33 ms 27 ms 2001:4860::1:0:cb7d
10 28 ms 32 ms 35 ms 2001:4860:0:100e::1
11 36 ms 168 ms 31 ms 2001:4860:0:1::1d9d
12 36 ms 27 ms 40 ms ord38s01-in-x03.1e100.net [2607:f8b0:4009:811::2003]

Trace complete.

 

C:\Windows\system32>tracert -4 google.ca

Tracing route to google.ca [216.58.192.163]
over a maximum of 30 hops:

1 3 ms 19 ms 2 ms hitronhub.home [192.168.0.1]
2 24 ms 16 ms 9 ms INTEL_CE_LINUX [174.115.112.1]
3 19 ms 21 ms 12 ms INTEL_CE_LINUX [66.185.89.29]
4 29 ms 18 ms 20 ms pos-0-0.gw01.pr.phub.net.cable.rogers.com [66.185.81.174]
5 34 ms 26 ms 32 ms INTEL_CE_LINUX [69.63.248.89]
6 28 ms 53 ms 30 ms INTEL_CE_LINUX [74.125.49.70]
7 33 ms 39 ms 27 ms INTEL_CE_LINUX [209.85.143.89]
8 75 ms 35 ms 27 ms INTEL_CE_LINUX [108.170.236.127]
9 58 ms 38 ms 34 ms INTEL_CE_LINUX [216.58.215.57]
10 36 ms 34 ms 40 ms INTEL_CE_LINUX [72.14.232.163]
11 33 ms 48 ms 37 ms INTEL_CE_LINUX [108.170.243.225]
12 41 ms 34 ms 31 ms INTEL_CE_LINUX [216.239.42.155]
13 40 ms 33 ms 32 ms ord36s02-in-f163.1e100.net [216.58.192.163]

Trace complete.

Microsoft® MVP Windows Insider - Windows Security
Highlighted
I've Been Here Awhile
Posts: 3

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

CHROMCAST IS STILL BROKEN ON .27! STILL CANNOT CONNECT TO THE ROUTER!!!!!! WHY?

Highlighted
Retired Support
Retired Support
Posts: 611

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

@techieb, @cyco, @Makaveli99, @Nadernt, @JohnBeaudin, @lethalsniper, @Triple_Helix, @MustafaZuber

 

Thanks for your feedback on firmware 4.5.8.27 and keep it coming. We are working really hard on making our Internet product better and more suited to the needs of our customers. This feedback is extremely valuable and rest assured I read it all and bring this feedback to the appropriate teams.

 

I know there are a lot of comments on latency and on that front we are working really hard. We do have some inherent challenges as mentioned a few times by @Datalink that are affecting most cable modems around the world designed to operate at 24/32 channels. We have made some progress in that front and want some more.

 

We are also in the process of making some changes to our core network to improve certain aspects of routing/peering based on other comments provided in the past by @VivienM.

 

With regards to upload speeds in firmware 4.5.8.27, this is something I’d like to keep an eye on and would welcome additional feedback. I don’t believe there is an issue with download speed based on my own test and based on most reports received but upload speed needs to be monitored.

 

Regarding Chromecast, I was really hopping that this was behind us with the correction introduced in firmware 4.5.8.22. I will be performing additional tests on this platform today but I’m welcoming any additional feedback from the Community.

 

Dave

 

Highlighted
Resident Expert
Resident Expert
Posts: 14,246

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

@RogersDave
While i admit, i havent been following the new firmware thread as much as I should be..
(since i am still on a regular CGN3)

 

I wonder if its the same issue that has plaged them from the begining?  Which is still present on the regular CGN3.

It appears to be a multicasting issue? That the wireless portion doesnt support it?

Again, i only know this as it was still present on the CGN3.  That anything that requires multicasting on wireless (so chromecasts, and even things like many wireless printers, etc) Would not work.
The router as a whole supports it.. just not over wireless.
I only know this, that i have had my CGN3 NOT in bridged mode, but in gateway, but with its wireless off.  Its providing DHCP, and all routing functions.. but i have my own wireless router set up as an AP.  And my printer, etc does work find (a particular model, i have helped a user on here try and set up without much luck, right off the wireless on the gateway)



Highlighted
I've Been Here Awhile
Posts: 3

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

I got Chromecast to work by removing it as a "managed device" in my router settings. I guess I was fooling around with the settings before and added it. It works now thanks
Highlighted
Resident Expert
Resident Expert
Posts: 6,987

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

@MustafaZuber, thank you for letting us know 🙂



Highlighted
I Plan to Stick Around
Posts: 56

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Do we know the schedule for the .27 rollout? My CNG3ACSMR is still on .22 and I remember seeing that these were going to be targeted first. 

Highlighted
Resident Expert
Resident Expert
Posts: 6,987

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

@Triple_Helix the last time that I saw something like this was on a CGN3ACSMR that had been updated, but had not had a Factory reset done.  In theory you shouldn't need to run a Factory reset.  Personally I do that whenever a different version is loaded on my modem and I've never had issues with modem instability.  So, fwiw, you're running a trial firmware version.  Its time to run a trial on the results of a Factory Reset to determine if that resolves the problem.  Thats part of the price of being in a trial group I would say.  Can you give that a go please and let us know what the results are. 



Highlighted
Resident Expert
Resident Expert
Posts: 6,987

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

@zardoz99, the trial CGN3ACSMR group is first up to bat, followed by the trial CGN3ACRs and CGN3AMRs (maybe for both).  There are still some i's to dot and t's to cross before .27 is released network wide. 



Highlighted
I Plan to Stick Around
Posts: 56

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial


@Datalink wrote:

@zardoz99, the trial CGN3ACSMR group is first up to bat, followed by the trial CGN3ACRs and CGN3AMRs (maybe for both).  There are still some i's to dot and t's to cross before .27 is released network wide. 


I'm in that first group.