FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

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Resident Expert
Resident Expert
Posts: 6,149

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

@Mythen we have underground cables and our Rogers cable has been replaced twice in the last three or four years.  Previous to that, the cable that was in place had been there for a number of years before dying one day.  Replace the cable and we were back in business.  Not a big deal to replace an underground cable.  A bit of a hassle, but not a big deal.

I've Been Here Awhile
Posts: 2

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

I did the factory reset, as suggested, and reconfigured the modem in bridge mode. The internet speed definitely improved: Rogers speed test went from ~50Mbps to a bit over 100Mbps (I'm on a 100u plan).


On a different note, the "Self-Install" greeting page is annoying and buggy:

  1. If the modem is not connected to Rogers, you are stuck to this page, without any way to get to the admin pages!!!

  2. Why should the user be forced to set up WiFi just to disable it afterwards ...

  3. It makes the user fill in a "WiFi pasword" with just a few charactes and it uses it as admin password as well, without giving you any hint for this (it took me a while to figure that one out) ... because it is short (as an admin password), the user would/should have to change the WiFi password(s) again (if WiFi is desired).



  1. Put on those "Welcome" pages a button/link going directly to the admin pages ("Advanced setup", or similar), wether the modem is connected to Rogers or not !!!

  2. Do not mix the admin and WiFi passwords! Leave the WiFi password field for WiFi (long password, including spaces) and leave the admin password to "password", as documented (or put a separate page/field for the admin password setup)

  3. I might miss something, but this is the first time I find a WiFi password setting field (now I'm talking about the admin pages) that doesn't allow spaces! If this isn't some standards specs I'm not familiar with, please fix those password entry fields.

I've Been Here Awhile
Posts: 2

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Thanks Rogers Dave, a man of his word let it be known.

Chiming in after almost a week of getting Dot 22.

Didnt see any improvment until two days later, did 3 factory resets to no avail.


Snippet from Docsis event log showed

09/15/16 14:37:35
SW Download INIT - Via NMS
09/15/16 14:43:20
SW download Successful - Via NMS


Then sometime after 1115 PM Sept 16 the packet gods lined up and said the man has suffered enough give him his 250 down and be done with it.

Tech was scheduled on the 17th at 10am tried to cancel but never happened, heard them banging on the wall outside and long story short.:A VOIP AMP was installed inside to tune the gain numbers to spec despite performance improvement already evident.

Now have a new ganglia that doesn fit inside the wiring cabinet anymore.


Getting the occassional drop and you can still set you atomic clock to the cycle of spikes in latency in ICMP V6Packets to the CMTS.


I've Been Here Awhile
Posts: 2

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial



I'm connected to a Casa CMTS with a CGNM-3552 running the firmware and have Gigabit internet.


This morning around 9am I got the fastest test speeds for me of 924 down and 34 up.  I've never gotten a faster upload though and have an open ticket for that (but it was in the 9 range before recent maintenance).


In my test config, I'm directly connected to my PC with no router and with the modem running in bridge mode.


I tested my VPN performance right after the above test result was obtained.  My issue is that the VPN performance is horrible with between 9-11 down and ~32 up.  As the CTMS gets loaded throughout the day, the VPN peformance gets even worse especially on the download side.


I also tried connecting the VPN via TCP instead of UDP but it had horrible latency and jitter although download improved about 30% while upload was reduced by about 90%. 


But in both instances, the VPN connection seemed slow and laggy.


Q1) Is anyone else experiencing such unsatisfactory VPN performance with this hardware?


Q2) Is there anyway to configure around the VPN performance issue?


Resident Expert
Resident Expert
Posts: 6,149

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

@GC9013, have a read thru the following DSLReports thread.  It might answer some of your questions:



I've Been Here Awhile
Posts: 2

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

@Datalink thanks for the reference but I have already read that thread and nothing in there really helps since I don't even get 25 down.


Also the thread is 3 months old and I was hoping for a resolution or at least a progress report about the issue.



One other thing, I also have a much slower connection through a different provider  and even running the VPN through my (old) router, I get more consistent speeds that are 88-94% of the rated speed both down and up and it is more responsive.


I Plan to Stick Around
Posts: 315

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

@RogersDave wrote:

@Triple_Helix wrote:

@RogersDave anything new coming or is this beta becoming final?




Daniel Smiley Wink

Hi Triple_Helix,


Firmware is schedule for deployment on CGN3ACSMR in the coming days. A test pool of subscribers were upgraded last week and if everything went well, the decision will be made today to proceed with large scale deployment.


The decision will be made after this deployment for other models.




Software Version4.5.8.22


Downstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDSignal noise ratio (dB)
Upstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDBandWidth
123700000ATDMA - 64QAM48.75036400000
230596000ATDMA - 64QAM48.75026400000
338596000ATDMA - 64QAM48.75013200000


Anything newer then this? You say Firmware





Microsoft® MVP Windows Insider - Windows Security
I Plan to Stick Around
Posts: 23

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

I disabled IPv6 and the speed went up. Still a maximum of 530mbps off peak on a wired gigabit connection. I tried Open DNS but it's slower. I see 16AQM upstream instead of the 64AQM everyone else posted. I ask the tech about it and he said don't worry about it. Meanwhile, I can't get more than 20mbps upload 😞
I Plan to Stick Around
Posts: 20

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Anyone else not able to connect to the router page when they're in bridge mode now? I'm currently bridging to a R7000 and as of this morning I cannot log into

I Plan to Stick Around
Posts: 23

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

I have the same router (R7000) and I can access the modem via