FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

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I'm a Trusted Contributor
Posts: 309

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

I put the Rogers router into bridge mode several weeks ago and added a D-LINK DIR-890. Everything has been flawless since. No drops in the internet connection and the Wi-Fi is way better now. Seems to be a good combination for my needs.

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I've Been Here Awhile
Posts: 3

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Ethernet, directly connected. When it dies, I lose local AND public access and cannot access anything.
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I've Been Here Awhile
Posts: 4

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

I followed your advice and instructions @datalink to do a factory restore on the modem.  I reset the parameters (ie: wifi name and password) and crossed my fingers.  Casting Netflix from my iPad worked perfectly the first time I used it.  

 

Yesterday I tried to cast from Chrome on my PC.  It worked fine for the first 45 minutes and then kept disconnecting with an error message indicating there was no device to cast to.  At the same time I was able to see the device and cast from my iPhone.  The device was working, just not on my PC.  

 

Has this behaviour been reported before?  What can I do to correct it?

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Posts: 3

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

I had the same problem where the Chromecast would intermittently connect then disconnect from a PC.  I have two v1 Chromecast devices.  The problem is fixed now, however, I'm not sure what the exact fix was.  Here are a bunch of things I did, I'm not sure which one solved it:

 

a) do a factory reset on your Chromecast devices.  Then set them up again using the Chromecast app on your phone.

 

b) Some people are powering their Chromecast devices from an unused USB port on the TV.  The problem is that when the TV powers off, so does the Chromecast and it will no longer be 'network visible' to the Hitron router.  There may be some issue with renewing the IP address, hard to tell. Also, the TV's USB port may or may not have enough power to drive the Chromecast.  I now power my Chromecast using the wall plug adapter provided in the box.

 

c) Other people are having this problem.  I remember seeing a post on the Internet (I think it was a Google forum) where they recommended you disable a setting/plugin/extension in the Google Chrome Brower that was causing Chromecast devices to not be listed.  I'm sorry, but I could not find that link.  If I do, I'll update this post.

 

d) upgrade the Rogers Hitron modem to the 4.5.8.22 (trial) and do the factory reset.  This made a big difference for me.  It cleared up most of my problems.  However, this was the last thing I did, so I'm not sure if steps a,b,c had an impact or not.

 

Gary

 

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Posts: 3

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

With the new trial firmware, I'm now seeing issues using various Google Services on my Android phone (Samsung S5 running 6.0.1) are partially or not working at all when using the Hitron CGN3ACSMR wifi.  It does not matter if I use the 2.4G or 5G wifi.  Some of the issues I'm seeing are:

 

1) Google Play Store - apps are not downloading at all or taking 30-40 minutes to download.

2) Google Play Store - icons for the apps are no longer appearing, but the text is!

3) Google Play Games - launch the app and the screen stays blank. (see screen rip)

4) Google Play Newstand - I get a 'Cannot connect to Newstand' error (see screen rip) or the widget is not refreshing.

 

If I disable Wifi and use the cellular LTE network, there are no issues and everything works fine. 

All other features on the phone work great over wifi.

 

Doing a search on Google forums/newsgroups, the solution that works is to disable IPv6 on the router. 

Link to Androidcentral.com

You cannot disable IPv6 that on the Hitron, so I disabled the Hitron Residential Gateway Function (puts it in ETHERNET BRIDGE mode) and connected my own Wifi-Router (IPv6 is disabled) and it works perfectly, no issues with any Google Services any more.

 

I don't really care if its a Samsung, Google or a Rogers Cable-Modem-Router(Hitron) issue.  All I know is that having my Android devices connect over wifi using IPv6 is problematic....and I really don't feel like spending anymore time on this stuff.  So I'm leaving the Hitron in bridge mode and using my own wifi-router, everything is working perfectly now Smiley Happy  I hope this info helps.

 

Screenshot_2016-09-10-06-46-59.png

 

Screenshot_2016-09-10-06-44-24.png

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I've Been Here Awhile
Posts: 4

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Hi, when can we expected upgrade to be rolled out?
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I'm Here A Lot
Posts: 6

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

HI guys!

 

Just got 1Gb connection yesterday, and trial firmware was pusshed to my modem already too.

I am getting only 500Mb download both cable/wifi - now, i am not sure if it has to do with new installation or its problem with firmware.

Help would be appreatiated - p.s. need my 1Gbbb asap 😛

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Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Have you already run a factory reset on the modem following the install of firmware version 4.5.8.22 (trial version)?  If not, that's the first thing that should be done.

 

For the Gb/s speeds, can you log into the modem, navigate to the STATUS .... DOCSIS WAN page, copy the Downstream and Upstream tables and paste them into a post.  The copy and paste process will paste in the text contents on the tables, so using a screen capture won't be necessary.

 

In terms of Gb/s download rates, at least on an ethernet connected pc or laptop, you would really have to know if the connected device can handle 1 Gb/s.  Having a Gb/s ethernet port nowhere near guarantees that everything else behind the port can handle those rates.  That is, the ethernet controller, cpu, amount of memory and hard drive type and speed if the pc or laptop has a minimal amount of memory onboard and the number of programs running, including those running in the background. 

 

High speed wifi is a whole different subject, but, I would say if the pc or laptop can't run high data rates via ethernet, running those rates via wifi is probably impossible. 

 

Essentially, if you don't see something over 900 Mb/s via ethernet, then the question becomes, is it the internet service, or the pc or laptop that you are testing with?  If you've tested the pc or laptop somewhere else and achieved over 900 Mb/s, then its a pretty safe assumption that the internet service isn't delivering the expected rates, and that might take a tech visit to sort out.  Hopefully the Downstream and Upstream data will confirm or quash that idea.



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Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Thanks for reply!

It was on my laptop wich was used on my brother 1Gb connection daily, so it can handle those speed for sure 🙂

 

Here is the table:

 

Downstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDSignal noise ratio (dB)
1693000000256QAM0.5004738.983
2363000000256QAM-1.5001040.366
3369000000256QAM-1.5001140.366
4375000000256QAM-1.3001240.366
5381000000256QAM-1.6001340.366
6387000000256QAM-1.1001440.366
7393000000256QAM-1.1001540.366
8399000000256QAM-1.3001640.366
9405000000256QAM-1.6001740.366
10411000000256QAM-1.3001840.366
11417000000256QAM-1.3001940.366
12423000000256QAM-1.1002040.366
13429000000256QAM-1.1002140.366
14435000000256QAM-0.9002240.366
15441000000256QAM-1.0002340.946
16447000000256QAM-0.8002440.366
17555000000256QAM0.6002540.946
18561000000256QAM0.5002640.946
19567000000256QAM0.3002740.366
20573000000256QAM0.0002840.366
21579000000256QAM0.1002940.946
22585000000256QAM0.3003040.366
23591000000256QAM0.4003140.946
24597000000256QAM0.2003240.366
25603000000256QAM0.1003339.500
26609000000256QAM0.2003439.200
27615000000256QAM-0.1003539.200
28621000000256QAM-0.2003639.900
29681000000256QAM0.0004539.200
30687000000256QAM0.2004639.900
31357000000256QAM-2.100939.900
32699000000256QAM0.4004838.900
Upstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDBandWidth
123700000ATDMA - 64QAM44.50026400000
238596000ATDMA - 64QAM47.00033200000
330596000ATDMA - 64QAM45.50016400000
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Resident Expert
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Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Your Downstream signal levels are good, as are the signal to noise ratios.  The upstream levels are up above their normal 36 to 40 dBmV range, but, where they are now shouldn't be causing any problems. 

 

I would call tech support and ask the CSR if the modem has been provisioned for 500 Mb/s instead of 1 Gb/s.  If the modem has been provisioned for 1 Gb/s service, advise the tech that your only seeing 500 Mb/s.  That will most likely result in a tech visit.