With the new trial firmware, I'm now seeing issues using various Google Services on my Android phone (Samsung S5 running 6.0.1) are partially or not working at all when using the Hitron CGN3ACSMR wifi. It does not matter if I use the 2.4G or 5G wifi. Some of the issues I'm seeing are:
1) Google Play Store - apps are not downloading at all or taking 30-40 minutes to download.
2) Google Play Store - icons for the apps are no longer appearing, but the text is!
3) Google Play Games - launch the app and the screen stays blank. (see screen rip)
4) Google Play Newstand - I get a 'Cannot connect to Newstand' error (see screen rip) or the widget is not refreshing.
If I disable Wifi and use the cellular LTE network, there are no issues and everything works fine.
All other features on the phone work great over wifi.
Doing a search on Google forums/newsgroups, the solution that works is to disable IPv6 on the router.
You cannot disable IPv6 that on the Hitron, so I disabled the Hitron Residential Gateway Function (puts it in ETHERNET BRIDGE mode) and connected my own Wifi-Router (IPv6 is disabled) and it works perfectly, no issues with any Google Services any more.
I don't really care if its a Samsung, Google or a Rogers Cable-Modem-Router(Hitron) issue. All I know is that having my Android devices connect over wifi using IPv6 is problematic....and I really don't feel like spending anymore time on this stuff. So I'm leaving the Hitron in bridge mode and using my own wifi-router, everything is working perfectly now 
I hope this info helps.
Have you already run a factory reset on the modem following the install of firmware version 4.5.8.22 (trial version)? If not, that's the first thing that should be done.
For the Gb/s speeds, can you log into the modem, navigate to the STATUS .... DOCSIS WAN page, copy the Downstream and Upstream tables and paste them into a post. The copy and paste process will paste in the text contents on the tables, so using a screen capture won't be necessary.
In terms of Gb/s download rates, at least on an ethernet connected pc or laptop, you would really have to know if the connected device can handle 1 Gb/s. Having a Gb/s ethernet port nowhere near guarantees that everything else behind the port can handle those rates. That is, the ethernet controller, cpu, amount of memory and hard drive type and speed if the pc or laptop has a minimal amount of memory onboard and the number of programs running, including those running in the background.
High speed wifi is a whole different subject, but, I would say if the pc or laptop can't run high data rates via ethernet, running those rates via wifi is probably impossible.
Essentially, if you don't see something over 900 Mb/s via ethernet, then the question becomes, is it the internet service, or the pc or laptop that you are testing with? If you've tested the pc or laptop somewhere else and achieved over 900 Mb/s, then its a pretty safe assumption that the internet service isn't delivering the expected rates, and that might take a tech visit to sort out. Hopefully the Downstream and Upstream data will confirm or quash that idea.
Your Downstream signal levels are good, as are the signal to noise ratios. The upstream levels are up above their normal 36 to 40 dBmV range, but, where they are now shouldn't be causing any problems.
I would call tech support and ask the CSR if the modem has been provisioned for 500 Mb/s instead of 1 Gb/s. If the modem has been provisioned for 1 Gb/s service, advise the tech that your only seeing 500 Mb/s. That will most likely result in a tech visit.
Hello Community,
We have been able to make some progress regarding variation in latency. We have received a new firmware from Hitron that appears to be improving latency. There is however a concern that it may be causing some other performance issues.
Before I can push this firmware out to all trial firmware participants, we will need to complete the engineering certification test and reach a certain level of confidence with the quality of this firmware. This will take a few days to complete.
In the meantime, and in order to help us validate this firmware, I am offering to push this firmware early on 5 cable modems. Because this firmware was not qualified by engineering yet, it may break things.
These are the rules:
- You must already be a participant in the firmware trial program
- You must have performed latency/jitter testing in the past and willing to compare and provide feedback on the performance of this new firmware (either in this thread of via private message)
- This is an early firmware. It may break things. If it does and you request a rollback, I will perform it but until it is performed, you may be left without Internet. Do not register if your Internet access is critical…
In order to be put on the list, send me a private message. I will update this message once we have reached the limit of participants.
For the individuals who do sign up, is there an alternate contact path, ie a telephone number to contact someone or leave a message to roll back the firmware. If your modem is down for the count, you would need some alternate way to do this. Don't assume that everyone does twitter, facebook, etc, etc.
@Datalink wrote:For the individuals who do sign up, is there an alternate contact path, ie a telephone number to contact someone or leave a message to roll back the firmware. If your modem is down for the count, you would need some alternate way to do this. Don't assume that everyone does twitter, facebook, etc, etc.
Unfortunately, no. The path is to send me a private message, which can also be done via cellphone (not necessarily easy but I do it often).
@abel06 wrote:Since updating to this I cannot do any sort of matchmaking on Xbox one specifically when it comes to EA sports
other games fine but eat servers I can't just spent 3.5 hrs on phone with them to be told it's my modem then replaced my modem same issues, called into Rogers tech that was not able to help at all
basee on a test that was done to see my hop pattern there were 2 Rogers servers that had 100% packet loss and that's what I'm told needs to be fixed
Abel06,
This is unfortunate but given that you are the first user reporting this, it is likely caused by something else. Would you mind sending me the results of the troubleshooting you have done showing packet loss? You can send me this information via private message. I will review the information from there.
Thanks
@abel06, I was going to get to this, just haven't had time until now. One thing I would recommend is to run a factory reset on the modem to ensure that the update is completed and to ensure that you have IPV6 capability. have a look at my instructions in the following top post for the actions to take:
When the factory rest is complete and you have looked at the IPV6 test results they will hopefully show at least a 17/20 for the results. One missing element might be the IPV6 Host Name which Rogers may or may not be providing at your CMTS. The other might be IPV6 ICMP. If that is missing you will have to change your Windows and antivirus firewall settings to allow IPV6 ICMP as IPV6 requires ICMP to function.
For the XBox, bring up the network settings and see if the Xbox is showing an IPV6 address. If it is, the Xbox then has a choice of IPV6, IPV4 and Teredo Tunneling to use for paths for matchmaking and gaming. You won't know which path the XBox uses. It will select the path that permits the best connectivity. One thing to note, if the XBox uses IPV6, there will not be any crossover to users who are only IPV4 capable, so, its possible for that to be an issue, depending on what are trying to do.
One thing that you can do is download and run pingplotter from www.pingplotter.com. It will run in pro mode for 14 days before it kicks down to freebie mode if you don't buy the intermediate or advance licence for it. You can run a test out to the gaming server IP address, then use the Edit.... Copy as Image function to take a screen shot, dump that into Microsoft Paint, wipe out the Hop #1 IP address as it might be the modems IPV6 IP address and then save the image. You can then post that image to allow us to help determine what the problem might be.
If you see a server on a trace that shows 100 % packet loss, that is usually due to the fact that the server is configured not to respond to a ping test, or, the server is busy enough that the ping response, which is a very low level task at the server, is never answered due to time constraints. That doesn't necessarily represent an issue, but it can make troubleshooting via traces a little more difficult.
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