FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Need Help?

That's what we're here for! The goal of the Rogers Community is to help you find answers on everything Rogers. Can't find what you're looking for? Just ask!
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
I've Been Here Awhile
Posts: 3

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Thanks I appreciate the reply. Basically I started getting the airplay issue the same time as the chromecast issue. So I have to think it was related to the same firmware update?
Have tried everything I can to get it going. FYI the AirPlay device is a Libratone Zipp wireless speaker.
I Plan to Stick Around
Posts: 11

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Not sure if it has anything to do with the firmware but the last week or so I've been noticing a huge drop in upload speed. Instead of the regular 20Mbps it's not going above 5Mbps anymore, usually between 2-4 Mbps even. 

Directly connected with a network cable to the Rogers router, rebooted a few times already but no change. 

I Plan to Stick Around
Posts: 11

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Here's the down/upstream, just did a factory reset of the Modem aswell, still no change

 

Downstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDSignal noise ratio (dB)
1693000000256QAM9.0004740.946
2339000000256QAM2.500638.605
3345000000256QAM2.800738.983
4351000000256QAM2.900838.983
5357000000256QAM2.700938.983
6363000000256QAM2.8001038.983
7369000000256QAM2.9001138.605
8375000000256QAM3.0001238.983
9381000000256QAM3.1001338.983
10387000000256QAM3.5001438.983
11393000000256QAM3.7001538.983
12399000000256QAM3.9001638.983
13405000000256QAM3.9001740.366
14411000000256QAM4.0001840.366
15417000000256QAM4.3001940.366
16423000000256QAM4.3002040.366
17429000000256QAM4.3002140.366
18435000000256QAM4.2002240.366
19441000000256QAM4.0002340.366
20447000000256QAM4.0002440.946
21681000000256QAM8.7004540.366
22687000000256QAM8.8004640.366
23333000000256QAM2.500538.983
24699000000256QAM8.9004840.366
Upstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDBandWidth
123700000ATDMA - 64QAM38.00026400000
238596000ATDMA - 64QAM39.50033200000
330596000ATDMA - 64QAM38.00016400000
Highlighted
Resident Expert
Resident Expert
Posts: 6,050

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

@Themeril your downstream signal levels are a little strange to say the least.  Here's the graphed data, signal level versus downstream frequency:

 

@Themeril Signal Levels.pngYou can see that the first group are clustered in the 3 to 4 dBmV range, and the remaining four jump up to 9 dBmV,  Typically they should all be clustered in the 3 to 4 dBmV range.  The output of the neighborhood node ramps up with frequency, which is then countered by a signal loss which also increases with frequency.  The end result at the modem when you add up the ramped signal gains and the ramped up signal losses, end to end, is a flat line, or a reasonable approximation of one.  I would call tech support and ask the CSR to run a signal check on the modem.  The downstream signals are still in spec, but, they shouldn't have such a large jump in range.  I'm not sure if the CSR can actually see those levels or if all they see is a straight pass/fail indication.  In any event, even if the signal check passes, you're not getting anywhere near the data throughput that you should be seeing.  That alone should result in a tech visit to determine what the problem is.  I wouldn't want to guess at this point if the problem is a cable/connector problem at your home, or if its an output issue at the neighborhood node.  First step is to call tech support and go from there.  If you have any issues with higher channels on cable tv or problems with a home phone, ensure that the CSR records that as well.  

 

For the record, you're on a Casa Systems CMTS which has very recently replaced the Cisco CMTS, so, this is a little unusual to see.  @RogersDave might want the engineering staff to have a close look at your CMTS.

 

Rogers: 1-888-764-3771 



I Plan to Stick Around
Posts: 315

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Everything is running very well!

 

http://speedtest.xfinity.com/

 

2016-07-13_0-36-32.png

 

 

 

 

Downstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDSignal noise ratio (dB)
1621000000256QAM9.500638.983
2591000000256QAM8.400138.983
3597000000256QAM8.200238.983
4603000000256QAM8.600338.605
5609000000256QAM9.100438.605
6615000000256QAM9.900538.983
7633000000256QAM7.700738.605
8639000000256QAM7.200838.605
9645000000256QAM6.800938.605
10651000000256QAM6.4001038.983
11657000000256QAM6.4001138.605
12663000000256QAM7.1001237.636
13669000000256QAM8.4001338.605
14675000000256QAM8.6001438.605
15681000000256QAM9.1001538.605
16687000000256QAM8.9001638.983
17693000000256QAM9.4001738.983
18699000000256QAM8.8001838.983
19705000000256QAM8.4001938.983
20711000000256QAM7.6002038.983
Upstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDBandWidth
130596000ATDMA - 64QAM40.50026400000
223700000ATDMA - 64QAM40.50036400000
338596000ATDMA - 64QAM41.50013200000
Microsoft® MVP Windows Insider - Windows Security
I Plan to Stick Around
Posts: 11

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Thanks a lot, helps a lot. Will give them a call tomorrow!

I'm a Reliable Contributor
Posts: 607

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Lantecy is a lot higher on coax vs FTTH or DSL. 

 

Could a firmware update help reduce this high latency,  For us gamers that like to play online game would be nice to have a decent ping.

 

that would be great to work on that.. because the wait for DOCSIS 3.1 is so long Smiley Sad

I Plan to Stick Around
Posts: 25

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

been on the trial firmware for about a week now on the "gigabit" package, throughput doesn't exceed 800mbps~ and upload is at 30mbps~ on average, also been experiencing alot of slow load times and timeouts on sites like youtube , twitch, modem is still throwing ranging errors daily. here is my modem stats (the line has a 6db pad on it aswell at the box on the lawn)

 

1657000000256QAM-2.6004138.983
2363000000256QAM-9.8001036.387
3369000000256QAM-9.4001136.387
4375000000256QAM-8.4001236.387
5381000000256QAM-7.1001337.356
6387000000256QAM-7.0001437.636
7393000000256QAM-6.7001537.356
8399000000256QAM-6.7001637.636
9405000000256QAM-7.0001737.356
10411000000256QAM-6.8001837.636
11417000000256QAM-6.6001938.605
12423000000256QAM-6.4002037.636
13429000000256QAM-6.4002137.636
14435000000256QAM-6.6002237.636
15441000000256QAM-6.6002338.605
16447000000256QAM-6.5002437.636
17555000000256QAM-3.1002538.983
18561000000256QAM-3.4002638.983
19567000000256QAM-3.3002738.983
20573000000256QAM-3.2002838.983
21579000000256QAM-3.2002940.366
22585000000256QAM-3.1003038.983
23591000000256QAM-3.4003138.983
24597000000256QAM-3.1003240.366
25603000000256QAM-3.4003339.200
26609000000256QAM-3.0003439.500
27615000000256QAM-3.2003539.200
28621000000256QAM-3.4003639.500
29357000000256QAM-9.500936.200
30663000000256QAM-2.8004239.500
31669000000256QAM-2.7004338.900
32675000000256QAM-2.7004438.900
Upstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDBandWidth
130596000ATDMA - 64QAM39.00016400000
238596041ATDMA - 64QAM41.25033200000
323700156ATDMA - 64QAM39.00026400000

 

I'm Here A Lot
Posts: 6

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Hi. I think I got the new firmware and Chromecast started working again. Only issue I had today was controlling Chromecast volume on Spotify with my Android phone. The volume box would not appear when I tried to lower volume and my phone's ringtone volume started to go down instead. Any thoughts on what can cause that? Thanks
I've Been Here Awhile
Posts: 3

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Encountered an issue tonight with casting to Chromecast from Android shomi app, possibly related to an issue I mentioned in my first feedback post.

Cast connects without issue, but if I turn off the screen on the phone while casting with focus on the shomi app, not only does the phone's Wi-Fi stop, as mentioned before, but the entire wireless network drops for a few minutes, as if the modem is rebooting. If I leave the screen on, the stream continues and the phone doesn't disconnect from the Wi-Fi. If focus is on another app when the screen turns off, the stream continues and the network remains active, even if the phone disconnects from the Wi-Fi.

Not sure if this is completely relevant to the firmware trial, or is more an issue with the shomi app, but it did seem only to happen because of the phone dropping Wi-Fi, which is an issue that presented with the 22 firmware update.