FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

[RogersMargaret]

Hello Community,

We are currently offering our users an exclusive opportunity to participate in an upcoming trial of the new firmware for our Rocket Wi-Fi Modem (CGN3ACR, CGN3AMR and CGN3ACSMR) and Rocket Gigabit Wi-Fi Modem (CGN3552 and CODA-4582). For details of this program, please see this thread.

This thread will be used for feedback regarding the firmware.  We've invited @RogersSergio, @RogersSyd & @RogersBob from our Networking team to participate in this thread.  Your feedback is very valuable and will be used to enhance the firmware before it is released publicly.

Thank you for your continued feedback and support.

[Triple_Helix]

Was there ever a 4.5.8.23 version? Still on .22 here.

Daniel

[DJtml]

thats what i saw 2 days ago when i was setting up my router part again, cause somehow my settings all got wiped

[Datalink]

There is no .23 firmware, except maybe on paper.  .22 is it so far and that version is only at the testing stage, probably not to be released network wide for several weeks to come.  Possibly you were on .22 and rolled back to .21 if the modem wasn't on the exception list for some reason.  That would explain the wiped settings.  If you don't have a Chromecast device, then at the present time you don't need .22.  If you do have a Chromecast device, please see the instructions in message #63 of the following thread to request .22.   Your modem should end up on the exception list which will prevent rollbacks to .21.

http://communityforums.rogers.com/t5/forums/forumtopicpage/board-id/Getting_connected/message-id/342...

[dpatterson9]

Please send me the firmware update.

[RogersDave]

---

@Datalink wrote:

There is no .23 firmware, except maybe on paper.  .22 is it so far and that version is only at the testing stage, probably not to be released network wide for several weeks to come. 

---

That is correct Datalink. At this point, the version in test is 4.5.8.22T1 (the T1 portion is not visible from the GUI unfortunately).

I am working on getting another release, possibly next week or the week after which will be 4.5.8.22T2 that will include some corrections for the reported issues and maybe a few enhancements. If the testing goes well, this will likely become the version that will get deployed in production once all testing is completed.

As soon as I receive 4.5.8.22T2, I will post a message in this thread and update the 2nd post to include some release notes and upgrade all participants in the trial to the latest version.

[mnm]

Hi,

Our Chromecasts was working when we got the trial firmware, but it only worked for the first 24 hours.  We have had to reboot our modem to get our chromecast to work thereafter. It's as if we never received the trial firmware.

[snallamu]

Hi,

MY Google chrome cast issue with CGN3ACSMR MODEM is now fixed after the firmware update by rogers.Highly Appreciated and thank you so much

[simoncote]

Thank you. Working great so far. Chromecast was our issue and now it's casting all the time. Thanks.

---

@RogersMargaret wrote:

Hello Community,

We are currently offering our users an exclusive opportunity to participate in an upcoming trial of the new firmware for our Rocket Wi-Fi Modem (CGN3ACSMR) and Rocket Gigabit Wi-Fi Modem (CGN3552). For details of this program, please see this thread.

@This thread will be used for feedback regarding the firmware.  We've invited @RogersDave, Network Architect to participate in this thread.  Your feedback is very valuable and will be used to enhance the firmware before it is released publicly.

Thank you for your continued feedback and support.

---

[krad1]

chromecast is working now with the new firmware thanks.

[sfr]

Mentioned this in an earlier post but haven't seen a reply so will try again: this firmware update has resolved my chromecast issues. However I also have AirPlay issues still. Any fix on the way for this?

[Datalink]

@mnm, can you log into the modem and check the Software version (Firmware) that is currently loaded.  It is displayed on the STATUS page, which is the first page that comes up after logging into the modem.  It should read 4.5.8.22.  If it shows 4.5.8.21, that would indicate that the modem was not placed on the exclusion list to protect it from downgrading to the current network wide version.  In that case, please request the trial version again.  You modem should then be placed on the exclusion list.  Please see message #63 on the following page for the request instructions and links:

http://communityforums.rogers.com/t5/forums/forumtopicpage/board-id/Getting_connected/message-id/342...

[mnm]

Thanks @Datalink that is the issue and I will make the request again.

[RogersDave]

---

@mnm wrote:

Hi,

Our Chromecasts was working when we got the trial firmware, but it only worked for the first 24 hours.  We have had to reboot our modem to get our chromecast to work thereafter. It's as if we never received the trial firmware.

---

Hi mnm,

Check your private message inbox. Your registration to the trial is incomplete as we are missing some information. Therefore your modem was never upgraded to 4.5.8.22.

Dave

[RogersDave]

---

@sfr wrote:
Mentioned this in an earlier post but haven't seen a reply so will try again: this firmware update has resolved my chromecast issues. However I also have AirPlay issues still. Any fix on the way for this?

---

Hi Sfr,

We haven't had any other report of issues with AirPlay. Can other user confirm if AirPlay works fine of not with firmware 4.5.8.22?

Perhaps you will need to disconnect and reconnect to the network your AirPlay equipment.

[sfr]

Thanks I appreciate the reply. Basically I started getting the airplay issue the same time as the chromecast issue. So I have to think it was related to the same firmware update?
Have tried everything I can to get it going. FYI the AirPlay device is a Libratone Zipp wireless speaker.

[Themeril]

Not sure if it has anything to do with the firmware but the last week or so I've been noticing a huge drop in upload speed. Instead of the regular 20Mbps it's not going above 5Mbps anymore, usually between 2-4 Mbps even. 

Directly connected with a network cable to the Rogers router, rebooted a few times already but no change. 

[Themeril]

Here's the down/upstream, just did a factory reset of the Modem aswell, still no change

Downstream Overview

Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	Signal noise ratio (dB)
1	693000000	256QAM	9.000	47	40.946
2	339000000	256QAM	2.500	6	38.605
3	345000000	256QAM	2.800	7	38.983
4	351000000	256QAM	2.900	8	38.983
5	357000000	256QAM	2.700	9	38.983
6	363000000	256QAM	2.800	10	38.983
7	369000000	256QAM	2.900	11	38.605
8	375000000	256QAM	3.000	12	38.983
9	381000000	256QAM	3.100	13	38.983
10	387000000	256QAM	3.500	14	38.983
11	393000000	256QAM	3.700	15	38.983
12	399000000	256QAM	3.900	16	38.983
13	405000000	256QAM	3.900	17	40.366
14	411000000	256QAM	4.000	18	40.366
15	417000000	256QAM	4.300	19	40.366
16	423000000	256QAM	4.300	20	40.366
17	429000000	256QAM	4.300	21	40.366
18	435000000	256QAM	4.200	22	40.366
19	441000000	256QAM	4.000	23	40.366
20	447000000	256QAM	4.000	24	40.946
21	681000000	256QAM	8.700	45	40.366
22	687000000	256QAM	8.800	46	40.366
23	333000000	256QAM	2.500	5	38.983
24	699000000	256QAM	8.900	48	40.366

Upstream Overview

Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	BandWidth
1	23700000	ATDMA - 64QAM	38.000	2	6400000
2	38596000	ATDMA - 64QAM	39.500	3	3200000
3	30596000	ATDMA - 64QAM	38.000	1	6400000

[Datalink]

@Themeril your downstream signal levels are a little strange to say the least.  Here's the graphed data, signal level versus downstream frequency:

You can see that the first group are clustered in the 3 to 4 dBmV range, and the remaining four jump up to 9 dBmV,  Typically they should all be clustered in the 3 to 4 dBmV range.  The output of the neighborhood node ramps up with frequency, which is then countered by a signal loss which also increases with frequency.  The end result at the modem when you add up the ramped signal gains and the ramped up signal losses, end to end, is a flat line, or a reasonable approximation of one.  I would call tech support and ask the CSR to run a signal check on the modem.  The downstream signals are still in spec, but, they shouldn't have such a large jump in range.  I'm not sure if the CSR can actually see those levels or if all they see is a straight pass/fail indication.  In any event, even if the signal check passes, you're not getting anywhere near the data throughput that you should be seeing.  That alone should result in a tech visit to determine what the problem is.  I wouldn't want to guess at this point if the problem is a cable/connector problem at your home, or if its an output issue at the neighborhood node.  First step is to call tech support and go from there.  If you have any issues with higher channels on cable tv or problems with a home phone, ensure that the CSR records that as well.  

For the record, you're on a Casa Systems CMTS which has very recently replaced the Cisco CMTS, so, this is a little unusual to see.  @RogersDave might want the engineering staff to have a close look at your CMTS.

Rogers: 1-888-764-3771 

[Triple_Helix]

Everything is running very well!

http://speedtest.xfinity.com/

Downstream Overview

Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	Signal noise ratio (dB)
1	621000000	256QAM	9.500	6	38.983
2	591000000	256QAM	8.400	1	38.983
3	597000000	256QAM	8.200	2	38.983
4	603000000	256QAM	8.600	3	38.605
5	609000000	256QAM	9.100	4	38.605
6	615000000	256QAM	9.900	5	38.983
7	633000000	256QAM	7.700	7	38.605
8	639000000	256QAM	7.200	8	38.605
9	645000000	256QAM	6.800	9	38.605
10	651000000	256QAM	6.400	10	38.983
11	657000000	256QAM	6.400	11	38.605
12	663000000	256QAM	7.100	12	37.636
13	669000000	256QAM	8.400	13	38.605
14	675000000	256QAM	8.600	14	38.605
15	681000000	256QAM	9.100	15	38.605
16	687000000	256QAM	8.900	16	38.983
17	693000000	256QAM	9.400	17	38.983
18	699000000	256QAM	8.800	18	38.983
19	705000000	256QAM	8.400	19	38.983
20	711000000	256QAM	7.600	20	38.983

Upstream Overview

Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	BandWidth
1	30596000	ATDMA - 64QAM	40.500	2	6400000
2	23700000	ATDMA - 64QAM	40.500	3	6400000
3	38596000	ATDMA - 64QAM	41.500	1	3200000

[Themeril]

Thanks a lot, helps a lot. Will give them a call tomorrow!

[JohnBeaudin]

Lantecy is a lot higher on coax vs FTTH or DSL. 

Could a firmware update help reduce this high latency,  For us gamers that like to play online game would be nice to have a decent ping.

that would be great to work on that.. because the wait for DOCSIS 3.1 is so long 😞