FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

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Network Architect
Network Architect
Posts: 611

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial


@Datalink wrote:

There is no .23 firmware, except maybe on paper.  .22 is it so far and that version is only at the testing stage, probably not to be released network wide for several weeks to come. 


That is correct Datalink. At this point, the version in test is 4.5.8.22T1 (the T1 portion is not visible from the GUI unfortunately).

 

I am working on getting another release, possibly next week or the week after which will be 4.5.8.22T2 that will include some corrections for the reported issues and maybe a few enhancements. If the testing goes well, this will likely become the version that will get deployed in production once all testing is completed.

 

As soon as I receive 4.5.8.22T2, I will post a message in this thread and update the 2nd post to include some release notes and upgrade all participants in the trial to the latest version.

I'm Here A Lot
Posts: 5

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Hi,

 

Our Chromecasts was working when we got the trial firmware, but it only worked for the first 24 hours.  We have had to reboot our modem to get our chromecast to work thereafter. It's as if we never received the trial firmware.

I've Been Here Awhile
Posts: 3

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Hi,

MY Google chrome cast issue with CGN3ACSMR MODEM is now fixed after the firmware update by rogers.Highly Appreciated and thank you so much

I've Been Around
Posts: 1

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Thank you. Working great so far. Chromecast was our issue and now it's casting all the time. Thanks.


@RogersMargaret wrote:

Hello Community,

 

We are currently offering our users an exclusive opportunity to participate in an upcoming trial of the new firmware for our Rocket Wi-Fi Modem (CGN3ACSMR) and Rocket Gigabit Wi-Fi Modem (CGN3552). For details of this program, please see this thread.

 

@This thread will be used for feedback regarding the firmware.  We've invited @RogersDave, Network Architect to participate in this thread.  Your feedback is very valuable and will be used to enhance the firmware before it is released publicly.

 

Thank you for your continued feedback and support.


 

I've Been Around
Posts: 1

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

chromecast is working now with the new firmware thanks.

Highlighted
I've Been Here Awhile
Posts: 3

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Mentioned this in an earlier post but haven't seen a reply so will try again: this firmware update has resolved my chromecast issues. However I also have AirPlay issues still. Any fix on the way for this?
Resident Expert
Resident Expert
Posts: 6,046

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

@mnm, can you log into the modem and check the Software version (Firmware) that is currently loaded.  It is displayed on the STATUS page, which is the first page that comes up after logging into the modem.  It should read 4.5.8.22.  If it shows 4.5.8.21, that would indicate that the modem was not placed on the exclusion list to protect it from downgrading to the current network wide version.  In that case, please request the trial version again.  You modem should then be placed on the exclusion list.  Please see message #63 on the following page for the request instructions and links:

 

http://communityforums.rogers.com/t5/forums/forumtopicpage/board-id/Getting_connected/message-id/342...



I'm Here A Lot
Posts: 5

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Thanks @Datalink that is the issue and I will make the request again.

Network Architect
Network Architect
Posts: 611

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial


@mnm wrote:

Hi,

 

Our Chromecasts was working when we got the trial firmware, but it only worked for the first 24 hours.  We have had to reboot our modem to get our chromecast to work thereafter. It's as if we never received the trial firmware.


Hi mnm,

 

Check your private message inbox. Your registration to the trial is incomplete as we are missing some information. Therefore your modem was never upgraded to 4.5.8.22.

 

Dave

Network Architect
Network Architect
Posts: 611

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial


@sfr wrote:
Mentioned this in an earlier post but haven't seen a reply so will try again: this firmware update has resolved my chromecast issues. However I also have AirPlay issues still. Any fix on the way for this?

Hi Sfr,

 

We haven't had any other report of issues with AirPlay. Can other user confirm if AirPlay works fine of not with firmware 4.5.8.22?

 

Perhaps you will need to disconnect and reconnect to the network your AirPlay equipment.