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FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

RogersMargaret
Community Manager (Retired)
Community Manager (Retired)

Hello Community,

 

We are currently offering our users an exclusive opportunity to participate in an upcoming trial of the new firmware for our Rocket Wi-Fi Modem (CGN3ACR, CGN3AMR and CGN3ACSMR) and Rocket Gigabit Wi-Fi Modem (CGN3552 and CODA-4582). For details of this program, please see this thread.

 

This thread will be used for feedback regarding the firmware.  We've invited @RogersSergio@RogersSyd & @RogersBob from our Networking team to participate in this thread.  Your feedback is very valuable and will be used to enhance the firmware before it is released publicly.

 

Thank you for your continued feedback and support.

4,906 REPLIES 4,906

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Triple_Helix
I Plan to Stick Around

Was there ever a 4.5.8.23 version? Still on .22 here.

 

Daniel

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

DJtml
I've Been Here Awhile

thats what i saw 2 days ago when i was setting up my router part again, cause somehow my settings all got wiped

 

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Datalink
Resident Expert
Resident Expert

There is no .23 firmware, except maybe on paper.  .22 is it so far and that version is only at the testing stage, probably not to be released network wide for several weeks to come.  Possibly you were on .22 and rolled back to .21 if the modem wasn't on the exception list for some reason.  That would explain the wiped settings.  If you don't have a Chromecast device, then at the present time you don't need .22.  If you do have a Chromecast device, please see the instructions in message #63 of the following thread to request .22.   Your modem should end up on the exception list which will prevent rollbacks to .21.

 

http://communityforums.rogers.com/t5/forums/forumtopicpage/board-id/Getting_connected/message-id/342...



Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

dpatterson9
I've Been Around

Please send me the firmware update.

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial


@Datalink wrote:

There is no .23 firmware, except maybe on paper.  .22 is it so far and that version is only at the testing stage, probably not to be released network wide for several weeks to come. 


That is correct Datalink. At this point, the version in test is 4.5.8.22T1 (the T1 portion is not visible from the GUI unfortunately).

 

I am working on getting another release, possibly next week or the week after which will be 4.5.8.22T2 that will include some corrections for the reported issues and maybe a few enhancements. If the testing goes well, this will likely become the version that will get deployed in production once all testing is completed.

 

As soon as I receive 4.5.8.22T2, I will post a message in this thread and update the 2nd post to include some release notes and upgrade all participants in the trial to the latest version.

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

mnm
I'm Here A Lot

Hi,

 

Our Chromecasts was working when we got the trial firmware, but it only worked for the first 24 hours.  We have had to reboot our modem to get our chromecast to work thereafter. It's as if we never received the trial firmware.

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

snallamu
I've Been Here Awhile

Hi,

MY Google chrome cast issue with CGN3ACSMR MODEM is now fixed after the firmware update by rogers.Highly Appreciated and thank you so much

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

simoncote
I've Been Around

Thank you. Working great so far. Chromecast was our issue and now it's casting all the time. Thanks.


@RogersMargaret wrote:

Hello Community,

 

We are currently offering our users an exclusive opportunity to participate in an upcoming trial of the new firmware for our Rocket Wi-Fi Modem (CGN3ACSMR) and Rocket Gigabit Wi-Fi Modem (CGN3552). For details of this program, please see this thread.

 

@This thread will be used for feedback regarding the firmware.  We've invited @RogersDave, Network Architect to participate in this thread.  Your feedback is very valuable and will be used to enhance the firmware before it is released publicly.

 

Thank you for your continued feedback and support.


 

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

krad1
I've Been Around

chromecast is working now with the new firmware thanks.

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

sfr
I've Been Here Awhile
Mentioned this in an earlier post but haven't seen a reply so will try again: this firmware update has resolved my chromecast issues. However I also have AirPlay issues still. Any fix on the way for this?

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Datalink
Resident Expert
Resident Expert

@mnm, can you log into the modem and check the Software version (Firmware) that is currently loaded.  It is displayed on the STATUS page, which is the first page that comes up after logging into the modem.  It should read 4.5.8.22.  If it shows 4.5.8.21, that would indicate that the modem was not placed on the exclusion list to protect it from downgrading to the current network wide version.  In that case, please request the trial version again.  You modem should then be placed on the exclusion list.  Please see message #63 on the following page for the request instructions and links:

 

http://communityforums.rogers.com/t5/forums/forumtopicpage/board-id/Getting_connected/message-id/342...



Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

mnm
I'm Here A Lot

Thanks @Datalink that is the issue and I will make the request again.

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

RogersDave
Retired Support
Retired Support

@mnm wrote:

Hi,

 

Our Chromecasts was working when we got the trial firmware, but it only worked for the first 24 hours.  We have had to reboot our modem to get our chromecast to work thereafter. It's as if we never received the trial firmware.


Hi mnm,

 

Check your private message inbox. Your registration to the trial is incomplete as we are missing some information. Therefore your modem was never upgraded to 4.5.8.22.

 

Dave

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

RogersDave
Retired Support
Retired Support

@sfr wrote:
Mentioned this in an earlier post but haven't seen a reply so will try again: this firmware update has resolved my chromecast issues. However I also have AirPlay issues still. Any fix on the way for this?

Hi Sfr,

 

We haven't had any other report of issues with AirPlay. Can other user confirm if AirPlay works fine of not with firmware 4.5.8.22?

 

Perhaps you will need to disconnect and reconnect to the network your AirPlay equipment.

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

sfr
I've Been Here Awhile
Thanks I appreciate the reply. Basically I started getting the airplay issue the same time as the chromecast issue. So I have to think it was related to the same firmware update?
Have tried everything I can to get it going. FYI the AirPlay device is a Libratone Zipp wireless speaker.

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Themeril
I Plan to Stick Around

Not sure if it has anything to do with the firmware but the last week or so I've been noticing a huge drop in upload speed. Instead of the regular 20Mbps it's not going above 5Mbps anymore, usually between 2-4 Mbps even. 

Directly connected with a network cable to the Rogers router, rebooted a few times already but no change. 

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Themeril
I Plan to Stick Around

Here's the down/upstream, just did a factory reset of the Modem aswell, still no change

 

Downstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDSignal noise ratio (dB)
1693000000256QAM9.0004740.946
2339000000256QAM2.500638.605
3345000000256QAM2.800738.983
4351000000256QAM2.900838.983
5357000000256QAM2.700938.983
6363000000256QAM2.8001038.983
7369000000256QAM2.9001138.605
8375000000256QAM3.0001238.983
9381000000256QAM3.1001338.983
10387000000256QAM3.5001438.983
11393000000256QAM3.7001538.983
12399000000256QAM3.9001638.983
13405000000256QAM3.9001740.366
14411000000256QAM4.0001840.366
15417000000256QAM4.3001940.366
16423000000256QAM4.3002040.366
17429000000256QAM4.3002140.366
18435000000256QAM4.2002240.366
19441000000256QAM4.0002340.366
20447000000256QAM4.0002440.946
21681000000256QAM8.7004540.366
22687000000256QAM8.8004640.366
23333000000256QAM2.500538.983
24699000000256QAM8.9004840.366
Upstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDBandWidth
123700000ATDMA - 64QAM38.00026400000
238596000ATDMA - 64QAM39.50033200000
330596000ATDMA - 64QAM38.00016400000

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

@Themeril your downstream signal levels are a little strange to say the least.  Here's the graphed data, signal level versus downstream frequency:

 

@Themeril Signal Levels.pngYou can see that the first group are clustered in the 3 to 4 dBmV range, and the remaining four jump up to 9 dBmV,  Typically they should all be clustered in the 3 to 4 dBmV range.  The output of the neighborhood node ramps up with frequency, which is then countered by a signal loss which also increases with frequency.  The end result at the modem when you add up the ramped signal gains and the ramped up signal losses, end to end, is a flat line, or a reasonable approximation of one.  I would call tech support and ask the CSR to run a signal check on the modem.  The downstream signals are still in spec, but, they shouldn't have such a large jump in range.  I'm not sure if the CSR can actually see those levels or if all they see is a straight pass/fail indication.  In any event, even if the signal check passes, you're not getting anywhere near the data throughput that you should be seeing.  That alone should result in a tech visit to determine what the problem is.  I wouldn't want to guess at this point if the problem is a cable/connector problem at your home, or if its an output issue at the neighborhood node.  First step is to call tech support and go from there.  If you have any issues with higher channels on cable tv or problems with a home phone, ensure that the CSR records that as well.  

 

For the record, you're on a Casa Systems CMTS which has very recently replaced the Cisco CMTS, so, this is a little unusual to see.  @RogersDave might want the engineering staff to have a close look at your CMTS.

 

Rogers: 1-888-764-3771 



Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Triple_Helix
I Plan to Stick Around

Everything is running very well!

 

http://speedtest.xfinity.com/

 

2016-07-13_0-36-32.png

 

 

 

 

Downstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDSignal noise ratio (dB)
1621000000256QAM9.500638.983
2591000000256QAM8.400138.983
3597000000256QAM8.200238.983
4603000000256QAM8.600338.605
5609000000256QAM9.100438.605
6615000000256QAM9.900538.983
7633000000256QAM7.700738.605
8639000000256QAM7.200838.605
9645000000256QAM6.800938.605
10651000000256QAM6.4001038.983
11657000000256QAM6.4001138.605
12663000000256QAM7.1001237.636
13669000000256QAM8.4001338.605
14675000000256QAM8.6001438.605
15681000000256QAM9.1001538.605
16687000000256QAM8.9001638.983
17693000000256QAM9.4001738.983
18699000000256QAM8.8001838.983
19705000000256QAM8.4001938.983
20711000000256QAM7.6002038.983
Upstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDBandWidth
130596000ATDMA - 64QAM40.50026400000
223700000ATDMA - 64QAM40.50036400000
338596000ATDMA - 64QAM41.50013200000

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Themeril
I Plan to Stick Around

Thanks a lot, helps a lot. Will give them a call tomorrow!

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

JohnBeaudin
I'm a Senior Contributor

Lantecy is a lot higher on coax vs FTTH or DSL. 

 

Could a firmware update help reduce this high latency,  For us gamers that like to play online game would be nice to have a decent ping.

 

that would be great to work on that.. because the wait for DOCSIS 3.1 is so long 😞