Hello, @azncapcom
Welcome to the Rogers Community Forums! 
Thank you for posting your query in the Community. Usually, after we receive all the necessary information the firmware is deployed within the mentioned 72 hours. I'll follow up with the deployment team, let us know once you received the update and we appreciate your feedback, thank you.
Cheers,
RogersMoin
@Triple_Helix wrote:
@azncapcom wrote:correct me if I am wrong, but what would a factory reset accomplish? The updated firmware would be running as soon as its updated and rebooted.
See here for when .21 came out: http://communityforums.rogers.com/t5/forums/forumtopicpage/board-id/Getting_connected/message-id/331...
Additional notes
- To manually enable IPv6 in this firmware, it is still required to perform a one-time factory reset from the GUI. This firmware gives us the ability to remotely enable IPv6 through configuration however it won't be done until this firmware is publically released.
I'm sorry @Triple_Helix it has been a busy week....
As far as I'm aware, there is no need for a factory reset. The factory reset was required once between version 4.5.8.16 and a subsequent version to enable IPv6 functionality. This is to override a hard coded configuration in the modem that previously disabled IPv6.
Once this has been done, there is no need to further perform a factory reset.
If you are experiencing issues without a reset, let us know so that we can troubleshoot.
@RogersDave wrote:
@Triple_Helix wrote:
@azncapcom wrote:correct me if I am wrong, but what would a factory reset accomplish? The updated firmware would be running as soon as its updated and rebooted.
See here for when .21 came out: http://communityforums.rogers.com/t5/forums/forumtopicpage/board-id/Getting_connected/message-id/331...
Additional notes
- To manually enable IPv6 in this firmware, it is still required to perform a one-time factory reset from the GUI. This firmware gives us the ability to remotely enable IPv6 through configuration however it won't be done until this firmware is publically released.
I'm sorry @Triple_Helix it has been a busy week....
As far as I'm aware, there is no need for a factory reset. The factory reset was required once between version 4.5.8.16 and a subsequent version to enable IPv6 functionality. This is to override a hard coded configuration in the modem that previously disabled IPv6.
Once this has been done, there is no need to further perform a factory reset.
If you are experiencing issues without a reset, let us know so that we can troubleshoot.
Thanks @RogersDave
Cheers,
Daniel 
Still running 4.5.8.21 on my CGNM-3552. Just an observation but the Wan Uptime on the STATUS page appears to be showing 0's which is a little odd. If I refresh the page after letting it sit, its still shows all 0's. The LAN Uptime will update as expected but the WAN Uptime appears to be non-functional at this point.
WAN Up Time 000 days 00h:00m:00s
@Datalink wrote:Still running 4.5.8.21 on my CGNM-3552. Just an observation but the Wan Uptime on the STATUS page appears to be showing 0's which is a little odd. If I refresh the page after letting it sit, its still shows all 0's. The LAN Uptime will update as expected but the WAN Uptime appears to be non-functional at this point.
WAN Up Time 000 days 00h:00m:00s
Is that in bridge mode? I would expect to see this value in bridge mode because the WAN interface (which is in technical terms the CPE interface) is not actually on your modem but on your 3rd party router. From the gateway point of vue, there is no WAN interface available.
The LAN interface is up at the address http://192.168.100.1.
Take a look at the first post in this thread:
Then, send a private message to @CommunityHelps as indicated in the post. Use that link to navigate to the Communityhelps public page when you are logged into the forum. On the right hand side is another link to "Send this user a private message" Follow that link to the message composition page. Fill in the title and add the appropriate text in the text area and hit send. Its already addressed. One of the mods will get back to you via pm. Watch for your user icon in the upper right hand corner to show an overlaid number. That number will indicate a waiting pm, or a mention in post. Click on the icon to bring up the next panel, and follow the mail link to the message inbox.
There might be two issues at work here. If you have a CGN3ACSMR or CGNM-3552, I believe that firmware Version 4.5.8.21 is now being distributed to those modems. If you log into the modem, you can see which verion is currenly loaded. It will be found on the Status page that comes up after logging into the modem, under "Software Version".
And then there is the Archer C7 update. I would return to the previous Archer C7 firmware if possible to test the speed reduction problem. Is that seen via ethernet or wifi?
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