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WIFI - down several weeks

WIFI - down several weeks increasing to NO ignite for 48 + hours {chrome 119.0.6045.161, Win 11 }   Use laptops & watch TV via ignite. Around mid-day 12/9/23 ignite failed & shows the ignite screen w / the usual dots waiting for entertainment - I sup...

YtanyaY by I'm a senior contributor
  • 647 Views
  • 1 replies
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Correct credentials needed

I am unable to gain access to my @ rogers.com email address. I have had this account for over 20 years.  In attempt to access my email on my phone I am being prompted to "enter credentials" and when I do it brings me to the Yahoo sign in page, I veri...

oreo29 by I've been here awhile
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Wifi outages since Nov 20 in London Ont

For over 3 weeks now our wifi goes off and on all day. I out in a complaint and yesterday I received a message from Roger’s’s it was completely fixed and today it’s back doing the same. Is anyone else experiencing this?   *** Edited Labels ***

Spucy by I've been around
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Resolved! No Internet for 3 Days

I got my ignite internet services installed on Saturday (Dec 9) and now it’s Monday (Dec 11) and still there’s no internet connection at our house. It’s been 3 days of nightmare and horrific service from Roger’s. The technician disconnected our previ...

Maunil95 by I've been here awhile
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No Internet Service for Two Weeks

As it stands now, I don’t have internet at my new home after booking someone to come 2 weeks ago. The person who came couldn’t disconnect the fibre for bell to install rogers internet. Now we’re expected to wait another 1-2 weeks for the right techni...

Sm1414 by I've been here awhile
  • 1268 Views
  • 3 replies
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Resolved! Temporary line issue

I have ignite internet installed yesterday and this turn out a huge headache. The orignal line is not working (was working last year) and the tech ran a temorary line from the greenbox infront of my neighbour's house, up to trees, cross his driveway ...

cypher4066 by I've been around
  • 1225 Views
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Resolved! Email Question

When composing an email, a person's email address has stopped filling in in the to: line. How do I get it to restart this?       ***Edited Labels***

Cahier by I've been here awhile
  • 1843 Views
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Can't Access Email

I've tried signing into my rogers yahoo email and cannot get access, via mobile and desktop. I run into the "Sorry, the username or password you entered don't match our records. Please try again."   When I go to reset my password, it doesn't even rec...

Scott2080 by I've been here awhile
  • 6709 Views
  • 8 replies
  • 1 likes

Rogers DNS Hijacking

I recently switched over to Rogers from Bell, and I am so far very frustrated by what Rogers is doing with this service.  First up, I found out that I can't disable the DHCP server on the Rogers modem, which.... really?  Why do that?  I've always ran...

nlfog by I've been here awhile
  • 5031 Views
  • 9 replies
  • 1 likes

Reboot modem, DNS issues again?

Hello: On my PC it took me an hour of troubleshooting to find out why my desktop URL links are all blank pages and none work.  This, that, the other thing didn't work then I unplugged my modem power then rebooted the PC and everything was restored. I...

Grakky by I've been here awhile
  • 729 Views
  • 1 replies
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MoCA Rogers internet problems

I recently got the Rogers ignite service was unable to connect to ethernet from basement to get modem upstairs.Soo I purchased the Starlink 2.5 Moca adapter kitStarLink MoCA 2.5 Ethernet Adapter, Full-Duplex Gigabit Ethernet, 2 Pack (MN2525) https://...

bblythe by I've been here awhile
  • 1629 Views
  • 2 replies
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Wifi keeps reseting and going back into easy connect mode

It resets the light goes orange then connects back to a solid white light at some time. Then it's back into easy connect mode where I have to set up the wife name and password. I need both a 5g and 2.4 connection for my devices so I set those back to...

Plex Media Server (PC to PS5) with Gateway 3.0

Hey everyone,Just signed up with Rogers Internet yestrday, everything works perfectly right out of the box BUT, the moment I tried to use my media server with Plex on my PS5, they won't communicate.I've used Plex for nearly a year now with the same s...

Cybrex by I've been around
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  • 1 replies
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Upgrading modem

I have upgraded to 1.5gb. I have Gen 1 modem. How can I upgrade to latest Generation

evadh by I've been here awhile
  • 1066 Views
  • 1 replies
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Regular non-discounted price for 1.5Gig Internet

Hi, Does anyone know where I can find what was the full non-discounted price for 1.5Gig Internet from June to October 2022? I need this info to solve the billing issue. Rogers customer service is refusing to disclose this info.   Appreciate any input...

user_2310 by I've been here awhile
  • 580 Views
  • 1 replies
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Slow speeds on Ignite 1.5

Hi all,   Just got Rogers Ignite 1.5. Speeds are no where near what I expected - typically around 2-300 mbps. The absolute max I get is 600mbps when Im right beside the router. Rogers sent me the older XB6. Do I need a new modem or change some settin...

KameronMD by I've been here awhile
  • 860 Views
  • 2 replies
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Once again lower than expected upload speed

Recently work was done in my area to "improve the Rogers network" since then I am seeing values of upload much smaller than I have assigned. Shoudl be 50 Mbps and I am getting between 10 and 30 at peak hour (from 6pm to 12am) and around 45 outside.  ...

Qubit by I plan to stick around
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  • 6 replies
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Provisioning Issue- No Internet for 7 Days with no End in sight

I moved into a condo that has Rogers Ignite included with it at the beginning of November. Our internet worked fine until last Monday when it suddenly went out. I called and got a technician to come in Tuesday to fix it- he replaced our modem and sai...

ilumley by I've been around
  • 830 Views
  • 1 replies
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Upload speeds are drastically slower than what I am paying for

I'm located in Ontario, Ottawa. I've been experiencing an issue that has been ongoing since nearly a month ago where my upload speeds are atrociously slow. I pay for 500 download and 30 upload and I am getting 5-10 upload sometimes even 3, the downlo...

Telfer11 by I'm here a lot
  • 5131 Views
  • 4 replies
  • 0 likes