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Forum Posts

Company VPN being Randomly blocked

Our company is using an IPsec VPN, and various staff members with rogers are randomly now unable to access the network now.  No network changes for any of them, various modems. We've taken their laptops/devices to other locations with rogers networki...

Wall-to-Wall WiFi - eero

Hi, i currently am subscribed to the ignite gigabit package and have 3 eero beacons and 1 eero pro, through the wall to wall wifi program. I was wondering if it was possible to receive an eero pro instead of an eero beacon as i require an ethernet co...

ariflakh by I've Been Here Awhile
  • 5 replies

Primary Rogers email account - Registration Key and Number

Seems to me there is a catch 22 for new subscribers.  Step 1 in the process is "Refer to a copy of your paper bill or sign in to your MyRogers account* to view a PDF version of your paper bill."  So I have to wait a month until my first bill to set u...

davidcarr by I'm Here A Lot
  • 14 replies

Problems connecting to bank site in China

I can not connect to Bank of China international:bocichina.comI can connect no problem with my mobile phone which is Koodo.Anyone else having similar problem?I find it also difficult to connect to, although occasionally it ...

wjw3723 by I've Been Here Awhile
  • 6 replies

Connecting through VPN on a connected router not working

Hey everyone!   Rogers Modem: Hitron CODA-4582U TP-Link Router: Archer C9   Goal: Connect the above router to the Rogers modem/router so that I can have a separate WIFI network that goes through VPN, while the original Rogers modem/router goes throug...

Coaxial cable replacement

Right now I have coaxial cable running from the Rogers box on the side of the house to my living room (digital cable pvr), an upstairs office (modem) and the basement (not in use). I want to get rid of the run from the basement, and move the run from...

ldewit0 by I've Been Around
  • 1 replies

Converting Cat 5e to Ethernet

Hey guys,I’m pretty new here. I recently moved into a house with almost each room having a cable connection and what it seems like is Cat 5e connection. But both of these wires aren’t fully functioning yet as they’re not converted into functioning Et...

Jawed by I Plan to Stick Around
  • 16 replies

ALERT: Rogers Lowered Speeds/change pricing AGAIN

So I looks like rogers has once again played around with the pricing and speeds of their internet packages.   Example: they have taken the 500u and reduced it to 300u with the same upload.   on the last interval change/switch-a-rooo they moved the 25...

Pir8pete by I'm Here A Lot
  • 4 replies

Internet daily usage explanation

I'm looking at my monthly usage and some days the download is very low and some days its higher. For example,low is in the hundreds and high is in thousands. When I'm gone all day, its low, when I'm home or on my phone using Wi-Fi, its higher. Is thi...

87pontiac by I Plan to Stick Around
  • 1 replies

Certificated Error - Access certain sites - blocked

Last night I reported an issue with Ignite Internet (started happening mid day on Feb 13) via chat support.    Issue: any Microsoft website ( or my onedrive service,, technet, etc.)  complained about a certificate that wasn't ...

hallyfrog by I've Been Here Awhile
  • 10 replies

Delete Device off Network

I have a Samsung device on my network which I have no idea who owns it. I can't forget it because it's still connected to the network how can I disconnect it from the network so I can forget it?   *** Edited Labels ***

Transferred 1GB service to new residence, sub 300Mbps speeds

I ran multiple tests on vaious speedtest sites and they all came back sub 300Mbps.   What is recommended to get this looked at, does it require a technician to show up or can anything be done remotely?       ***Edited Labels***

X-Nemesis by I Plan to Stick Around
  • 2 replies

Resolved! Rogers email in IOS mail app

Since Tuesday morning both my iphone and Ipad on the latest IOS/IpadOS cannot connect to my rogers email from the IOS mail application. This was added originally using the Yahoo option.   I can open my email in the webmail and in the Yahoo email IOS ...

ymoboy by I've Been Here Awhile
  • 8 replies

Unstable 500u internet

It is been 1 month of Rogers 500u internet and it has been a very frustrating experience. Had 3 modem changes and 4 tech visits. First 2 times the modem probably was a refurbished modem and finally after demanding a new one they gave a brand new mode...

Resolved! CGN3 Has Lost Connection

Hey guys.  My son says his wifi has been down for 3 days so I'm trying to help him out.  He's in an apartment building in Ottawa.   He has a CGN3.  Power light is solid green.  DS is solid green.  US is blinking green.  Status and LAN are off.   2.4G...

kuhnberg by I Plan to Stick Around
  • 5 replies

Purchasing Eero vs. Wall-to-Wall

Hello, Rogers Community!My parents have an old, obsolete Rogers modem/router combo. Rogers customer service has upgraded them to Rogers 75 Unlimited and we have to go swap their modem at a Rogers store. That's all fine.The house my parents live in ha...

Orbsitron by I've Been Here Awhile
  • 5 replies

Rogers Online Protection - Unable to Install

After six technicians by the name of Keven C, Lukman, Marivel, Amanda and Robert Y try to install the Rogers Online Protection without success I am more frustrated now then I was when I first approached Rogers.  Is there anyone who can help me?   *Ad...