FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

[RogersMargaret]

Hello Community,

We are currently offering our users an exclusive opportunity to participate in an upcoming trial of the new firmware for our Rocket Wi-Fi Modem (CGN3ACR, CGN3AMR and CGN3ACSMR) and Rocket Gigabit Wi-Fi Modem (CGN3552 and CODA-4582). For details of this program, please see this thread.

This thread will be used for feedback regarding the firmware.  We've invited @RogersSergio, @RogersSyd & @RogersBob from our Networking team to participate in this thread.  Your feedback is very valuable and will be used to enhance the firmware before it is released publicly.

Thank you for your continued feedback and support.

[mcsandy]

That and routing to NYC is just terrible right now. Used to get like 15 to most servers now it jumps from 30-70. Its funny that my ping to Denver is better.

[Makaveli99]

I've never seen a 15ms ping to any servers in New York for as long as I've been on cable.

Generally see it from 20-30+ms

Gobal ping times to New york on fiber scroll down for Toronto to New York

https://wondernetwork.com/pings/New%20York

On fiber maybe.

[mcsandy]

Well alright it was closer to 20 still doesn't matter routing to NYC is in the 50+ currently with 15ish hops which isn't normal.

[Makaveli99]

Do you have an IP address of a New York server that I can run a tracert on would like to see the results on my connection?

[mcsandy]

@Makaveli99

Yea this is the one from the tracert 104.153.107.121

What i notice though is the ping drifts in games from 35 ms up to 70 ms. On average it sits at 50 mostly.

[Makaveli99]

Thanks.

C:\Users\i7>tracert 104.153.107.121

Tracing route to c-104-153-107-121.inap-nyc.nfoservers.com [104.153.107.121]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  router.asus.com [192.168.1.1]
  2    10 ms    13 ms     8 ms  99.230.16.1
  3     9 ms    13 ms     8 ms  66.185.91.125
  4    10 ms     3 ms     4 ms  209.148.232.70
  5     9 ms    10 ms     9 ms  0-14-0-3-cgw01.wlfdle.rmgt.net.rogers.com [209.148.233.161]
  6    24 ms    24 ms    24 ms  64.71.241.110
  7    25 ms    27 ms    25 ms  be812.ccr41.iad02.atlas.cogentco.com [154.54.11.217]
  8    24 ms    26 ms    23 ms  be3083.ccr41.dca01.atlas.cogentco.com [154.54.30.53]
  9    34 ms    33 ms    30 ms  be2806.ccr41.jfk02.atlas.cogentco.com [154.54.40.105]
 10    33 ms    34 ms    33 ms  be3294.ccr31.jfk05.atlas.cogentco.com [154.54.47.218]
 11    34 ms    32 ms    30 ms  38.104.74.130
 12    34 ms    30 ms    31 ms  border2-po1-bbnet1.nyj004.pnap.net [216.52.95.47]
 13    33 ms    38 ms    29 ms  inap-b2e4.e9.router.nyc.nfoservers.com [162.248.95.253]
 14    31 ms    34 ms    28 ms  c-104-153-107-121.inap-nyc.nfoservers.com [104.153.107.121]

Trace complete.

[mau108]

I'm still on firmware  2.0.10.35T1 and I'm constantly getting recync issues in the evenings, its horrible tonight, the modem has resynced like 10 times already!  What the heck is going on?

Line Stats:

Downstream Overview

Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	Signal noise ratio (dB)
1	597000000	256QAM	-4.200	8	38.983
2	849000000	256QAM	-10.500	2	36.610
3	855000000	256QAM	-10.900	3	36.610
4	861000000	256QAM	-10.800	4	36.610
5	579000000	256QAM	-3.400	5	40.366
6	585000000	256QAM	-4.100	6	38.983
7	591000000	256QAM	-4.300	7	38.983
8	303000000	256QAM	-6.700	1	37.636
9	603000000	256QAM	-4.100	9	38.983
10	609000000	256QAM	-3.900	10	38.983
11	615000000	256QAM	-3.100	11	38.983
12	621000000	256QAM	-2.900	12	40.366
13	633000000	256QAM	-3.300	13	40.366
14	639000000	256QAM	-3.400	14	40.366
15	645000000	256QAM	-3.300	15	40.366
16	651000000	256QAM	-3.200	16	38.983
17	657000000	256QAM	-3.000	17	40.366
18	663000000	256QAM	-3.000	18	40.366
19	669000000	256QAM	-3.000	19	40.946
20	675000000	256QAM	-3.700	20	38.983
21	681000000	256QAM	-4.000	21	38.983
22	687000000	256QAM	-4.100	22	40.366
23	693000000	256QAM	-3.700	23	40.366
24	699000000	256QAM	-3.500	24	40.366
25	705000000	256QAM	-3.400	25	40.366
26	711000000	256QAM	-3.100	26	40.366
27	717000000	256QAM	-4.100	27	38.605
28	723000000	256QAM	-5.100	28	38.605
29	825000000	256QAM	-8.200	29	37.356
30	831000000	256QAM	-9.200	30	36.610
31	837000000	256QAM	-9.700	31	36.387
32	843000000	256QAM	-10.100	32	36.610

OFDM Downstream Overview

Receiver	FFT type	Subcarr 0 Frequency(MHz)	PLC locked	NCP locked	MDC1 locked	PLC power(dBmv)
0	NA	NA	NO	NO	NO	NA
1	4K	275600000	YES	YES	YES	-4.900002

Upstream Overview

Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	Bandwidth
1	30596000	ATDMA - 64QAM	53.000	1	6400000
2	38596000	ATDMA - 64QAM	53.000	3	3200000
3	23700000	ATDMA - 64QAM	53.000	2	6400000

OFDM/OFDMA Overview

Channel Index	State	lin Digital Att	Digital Att	BW (sc's*fft)	Report Power	Report Power1_6	FFT Size
0	DISABLED	0.5000	0.0000	0.0000	-inf	-1.0000	4K
1	DISABLED	0.5000	0.0000	0.0000	-inf	-1.0000	4K

[Datalink]

@mau108 you have a severe cable and/or connector issue on the go.  Call tech support and ask the Customer Service Rep to run a signal check on the modem.  That signal check should fail automatically, at which point the CSR should arrange for a tech visit at your convenience.  

All three of your upstream signal levels are beyond the failure point.  The modem has reached its max power output for three upstream channels and can't provide any more power.  I'm surprised that three channels are still running and that the modem hasn't shut down one or possibly two channels.  You would know when that happens as the data rates will suffer.  The cause of the problem is some type of external cable and/or connector issue that will take a tech visit to sort out. 

[User1445713]

@NorthGraves said:

Your ping is high, I would advise that you look into it.

If I choose the closest local Rogers point and get very good results I'm not proving or testing anything other then my modem and local neighbourhood. I don't plan to play online games with the neighbours 😉

You need to go a little further to check it all including Rogers infrastructure.

[vulture]

Wireless performance issues.

Rogers folks, I have the CODA 4582 Rev2. its 2.0.10.34T6.

My TV once I reboot the modem gets about 60mbps from where its positioned however after an hour or two, the connection speed suffers.

There is no change to number of devices connected or location of devices. Why is this happening ? If I am receiving 60 mbps after rebooting modem but after an hour if it comes down to 2 mbps, it does not look like a physical issue to me. Can you please release a stable fix ?

Since I have no visibility around logs, I am unable to provide anything to troubleshoot either.

[RogersSergio]

@vulture

I am not aware of any WiFi related issues on the 2.0.10.34T6 firmware but I have reached out to our test team to confirm.
Can you confirm if you have had this gateway before we completed the upgrade to 35T1 (which we had to roll back)?

If you did you would have been running this same code... wondering if you had same issue before?

Other option would be to complete a factory reset if you have not yet done so to see if that improves your experience.

I know it's not ideal but your device may have fallen into a bad state on the firmware downgrade.

Thanks,

RogersSergio

[vulture]

Thanks Sergio,
Don't recall of any upgrades, the version came out of the box as I picked up from store.

I attempted factory reset however outcome is the same and this has been happening since the day I picked up the device.

Thanks

[deus]

Sergio

The loss of DLNA connection between wifi connected devices I and others have recorded is I think a wifi problem stemming from a modem failure in that regard. I have a modem (35T1) which requires a reboot to connect the computer to the smart TV via DNLA but then looses the connection over time. A reboot will reestablish the DNLA connection. The wifi connection remains strong the whole time.

There are several reports here of modem facility decreasing over time. This diminished facility should be noticeable to technicians made aware of the problems .

[WestPoint]

@RogersSergio @Datalink

2.0.10.34T6 

Can confirm WIFI issues, 2.4G more offten than not stops working randomly, and I drop to my 5G.

Cannot connect to 2.4 network on any devices, but can see SSID broadcasting....

Need to login to CODA and either press the refresh button beside channel number or change channel from Auto to a number or from a number to another number, or just reboot enitre modem.

[Datalink]

@WestPoint when you can log into the modem to change the wifi channel, do you still have internet access thru an ethernet connection?  Just wondering if that ethernet access is internal only, or if you can still cruise the web, game, etc, etc at that point in time? 

[JohnBeaudin]

Hey Community,

Last update 2.0.10.35T1 (May 25, 2018) - Rolled Back 

Been a while.. I was wondering if it's possible to have updates.

-Are we going to test a new Beta Firmware soon?

-I know you guys working on DOCSIS 3.1 Upload , but is there update on it or ETA about when it's expected to be released ( 1 month? 3 month? next year?)

John,

[RyzenFX]

@JohnBeaudin Seems like the whole industry is held back by DOCSIS 3.1 on the upload... Not sure why, but like to hear a clear-cut explanation about why it is being held back.

I was wondering... what is happening to the firmware for the CODA-4582? Things have been moving slowly lately, and I'd like to get back on track on regularly receiving & testing firmware builds for the CODA-4582.  Technically, the .35T1 firmware with the Intel SDK firmware that has the amazon fixes should've arrived last year, as Dave mentioned, but it seems that we're really behind on receiving new firmware with a new Intel SDK firmware. 

It would be nice if some engineers followed what Dave did and do a soft roll-out (i.e as soon as Rogers engineers receive the latest firmware from Hitron, they should push the firmware to a select few individuals on the forums and have them test the firmware while the team at Rogers completes their testing on the firmware as well). Not all bugs will be caught by employees. This solution helped tremendously last year while we were trying to nail out all the bugs (i.e high-bufferbloat, D3.1 downstream loss of lock). 

There's also a big firmware version in the works for the CODA-4582 which would have the correct signal stats for D3.1 downstream, and would enable newer features, but I'm not sure why we haven't been able to test it out yet. 

[JohnBeaudin]

I Agree with you @RyzenFX

We made so much progress while @RogersDave was here, it was going so well that I actually had high hopes for Rogers, they were on the right path with the beta testing and Dave giving us updates, to the community was such a great idea.

Since he left , there is not much left of the forum.. the great community we had in the past is turning slowly to a Ghost Town. And on the other Bell is going full speed aggressively deploying Pure Fibre that can already go 1GB/1GB and the promises to go 5GB/5GB next year already.

I hope they have a very good reason to delay Upload DOCSIS 3.1 .. because at this pace it's really looking good for them. We been on the forum we trying to help but there is only so much we can do.

[mcsandy]

@JohnBeaudin

Seeing more people now switching over to Bell due to lack of transparency on Rogers part. What it comes down to is even if Rogers is giving you a deal on their product really whats the point if you cant even stream content without it buffering constantly. The premium Bell charges is worth it due to the fact it actually works. When my contract renews I will be considering my options for sure. 

[JohnBeaudin]

Well that's the point, a lot of people will be willing to pay more money to have a service that actually works.Rogers is very bad for online gaming and streaming, and that's going to be a big market in a near future. 

[Makaveli99]

Comcast is far bigger than Rogers and they are still on 3.0 upstream.

I think you will see Comcast pushing 3.1 upstream before rogers is so that maybe something to keep an eye on.