FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

[RogersMargaret]

Hello Community,

We are currently offering our users an exclusive opportunity to participate in an upcoming trial of the new firmware for our Rocket Wi-Fi Modem (CGN3ACR, CGN3AMR and CGN3ACSMR) and Rocket Gigabit Wi-Fi Modem (CGN3552 and CODA-4582). For details of this program, please see this thread.

This thread will be used for feedback regarding the firmware.  We've invited @RogersSergio, @RogersSyd & @RogersBob from our Networking team to participate in this thread.  Your feedback is very valuable and will be used to enhance the firmware before it is released publicly.

Thank you for your continued feedback and support.

[OL1v3r]

---

@RogersDave wrote:

Good morning Community,

Just a quick note that due to a fat finger problem this morning (100% my fault), I deleted all my private messages.

If you sent me something and you are still expecting an answer, reach out to me again.

Sorry for that.

Dave

---

Here's as quick test. Uplink bufferbloat is pretty good compared to .26T2. There are no improvements in downlink bufferbloat.

Are my signal levels within range? I'm in a DOCSIS 3.1 enabled area. 

Downstream Overview

Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	Signal noise ratio (dB)
1	591000000	256QAM	-0.100	7	40.946
2	567000000	256QAM	0.000	3	40.366
3	573000000	256QAM	0.300	4	40.366
4	579000000	256QAM	0.200	5	40.946
5	585000000	256QAM	0.100	6	40.946
6	561000000	256QAM	-0.100	2	40.946
7	597000000	256QAM	-0.500	8	40.946
8	603000000	256QAM	-0.900	9	40.946
9	609000000	256QAM	-0.500	10	40.366
10	615000000	256QAM	-0.200	11	40.946
11	621000000	256QAM	0.300	12	40.366
12	633000000	256QAM	0.400	13	40.366
13	639000000	256QAM	0.500	14	40.366
14	645000000	256QAM	0.100	15	40.366
15	651000000	256QAM	-0.200	16	40.946
16	657000000	256QAM	-0.500	17	40.946
17	663000000	256QAM	-0.600	18	40.946
18	669000000	256QAM	-0.500	19	40.366
19	675000000	256QAM	-0.800	20	40.366
20	681000000	256QAM	-0.900	21	40.366
21	687000000	256QAM	-1.000	22	40.946
22	693000000	256QAM	-1.100	23	40.366
23	699000000	256QAM	-1.600	24	40.366
24	705000000	256QAM	-2.000	25	40.366
25	711000000	256QAM	-2.100	26	40.366
26	717000000	256QAM	-2.200	27	40.366
27	723000000	256QAM	-2.100	28	38.983
28	825000000	256QAM	-1.300	29	40.366
29	831000000	256QAM	-1.300	30	40.946
30	837000000	256QAM	-1.700	31	40.366
31	843000000	256QAM	-2.200	32	40.366
32	555000000	256QAM	0.200	1	40.366

OFDM Downstream Overview

Receiver	FFT type	Subcarr 0 Frequency(MHz)	PLC locked	NCP locked	MDC1 locked	PLC power(dBmv)
0	4K	275600000	YES	YES	YES	1.799999
1	NA	NA	NO	NO	NO	NA

Upstream Overview

Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	Bandwidth
1	23700000	ATDMA - 64QAM	28.750	5	6400000
2	38595727	ATDMA - 64QAM	32.750	6	3200000
3	30596000	ATDMA - 64QAM	30.500	4	6400000

OFDM/OFDMA Overview

Channel Index	State	lin Digital Att	Digital Att	BW (sc's*fft)	Report Power	Report Power1_6	FFT Size
0	DISABLED	0.5000	0.0000	0.0000	-inf	-1.0000	4K
1	DISABLED	0.5000	0.0000	0.0000	-inf	-1.0000	4K

[Bruno1]

Only Chromecast problem I have remaining is with Netflix. The Netflix dialogue box tends to disappear from my Samsung phone screen while Netflix continues casting. I sometimes even have to go in the app and redo the cast to Chromecast procedure to regain control of Netflix. I'm using a first generation, U.S.-bought Chromecast. It may also be a connectivity issue with Samsung devices. It's all running smoothly otherwise. Any ideas?

[Breadwinka]

Im on the latest firmware 2.0.10.27 and bufferbloat is still an issue for me  

[soundwave80]

My speeds have plummet the last few days . Currently getting 15 down and 0.7 up. The page says current trial firmware is .26 but I'm still on .27 . Should I reset my modem ? Will it even make a difference?

[gp-se]

@soundwave80 can you log in to the modem and post the DOCSIS WAN page stats for signal levels. also I would advise you call tech support when this happens and ask them to check your stats and your neighbours to see if this is a local issue.

[soundwave80]

Downstream OverviewPort IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDSignal noise ratio (dB)1591000000256QAM-5.100737.6362567000000256QAM-4.400338.6053573000000256QAM-4.500438.9834579000000256QAM-4.600538.9835585000000256QAM-5.000637.6366561000000256QAM-4.200237.6367597000000256QAM-5.100837.3568603000000256QAM-5.200937.6369609000000256QAM-5.3001037.63610615000000256QAM-5.3001137.35611621000000256QAM-5.2001237.63612633000000256QAM-5.6001337.63613639000000256QAM-5.4001437.63614645000000256QAM-5.2001537.63615651000000256QAM-5.1001637.63616657000000256QAM-5.1001738.60517663000000256QAM-5.0001838.60518669000000256QAM-5.2001937.63619675000000256QAM-4.9002037.63620681000000256QAM-5.1002138.60521687000000256QAM-5.4002238.60522693000000256QAM-5.5002337.35623699000000256QAM-5.8002437.63624705000000256QAM-6.0002537.63625711000000256QAM-6.4002637.35626717000000256QAM-6.5002737.35627723000000256QAM-6.7002837.63628825000000256QAM-7.4002937.35629831000000256QAM-7.1003037.63630837000000256QAM-7.6003137.35631843000000256QAM-7.7003236.61032555000000256QAM-3.800138.983

OFDM Downstream OverviewReceiverFFT typeSubcarr 0 Frequency(MHz)PLC lockedNCP lockedMDC1 lockedPLC power(dBmv)04K290600000YESYESYES0.0000001NANANONONONA

Upstream OverviewPort IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDBandwidth138595668ATDMA - 64QAM35.75033200000230596000ATDMA - 64QAM32.75016400000323700000ATDMA - 64QAM32.50026400000

OFDM/OFDMA OverviewChannel IndexStatelin Digital AttDigital AttBW (sc's*fft)Report PowerReport Power1_6FFT Size0DISABLED0.50000.00000.0000-inf-1.00004K1DISABLED0.50000.00000.0000-inf-1.00004K

© 2017 Hitron Technologies Inc.. All rights reserved

Downstream OverviewPort IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDSignal noise ratio (dB)1591000000256QAM-5.100737.6362567000000256QAM-4.400338.6053573000000256QAM-4.500438.9834579000000256QAM-4.600538.9835585000000256QAM-5.000637.6366561000000256QAM-4.200237.6367597000000256QAM-5.100837.3568603000000256QAM-5.200937.6369609000000256QAM-5.3001037.63610615000000256QAM-5.3001137.35611621000000256QAM-5.2001237.63612633000000256QAM-5.6001337.63613639000000256QAM-5.4001437.63614645000000256QAM-5.2001537.63615651000000256QAM-5.1001637.63616657000000256QAM-5.1001738.60517663000000256QAM-5.0001838.60518669000000256QAM-5.2001937.63619675000000256QAM-4.9002037.63620681000000256QAM-5.1002138.60521687000000256QAM-5.4002238.60522693000000256QAM-5.5002337.35623699000000256QAM-5.8002437.63624705000000256QAM-6.0002537.63625711000000256QAM-6.4002637.35626717000000256QAM-6.5002737.35627723000000256QAM-6.7002837.63628825000000256QAM-7.4002937.35629831000000256QAM-7.1003037.63630837000000256QAM-7.6003137.35631843000000256QAM-7.7003236.61032555000000256QAM-3.800138.983

OFDM Downstream OverviewReceiverFFT typeSubcarr 0 Frequency(MHz)PLC lockedNCP lockedMDC1 lockedPLC power(dBmv)04K290600000YESYESYES0.0000001NANANONONONA

Upstream OverviewPort IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDBandwidth138595668ATDMA - 64QAM35.75033200000230596000ATDMA - 64QAM32.75016400000323700000ATDMA - 64QAM32.50026400000

OFDM/OFDMA OverviewChannel IndexStatelin Digital AttDigital AttBW (sc's*fft)Report PowerReport Power1_6FFT Size0DISABLED0.50000.00000.0000-inf-1.00004K1DISABLED0.50000.00000.0000-inf-1.00004K

© 2017 Hitron Technologies Inc.. All rights reserved

Here's my signal levels .Sadly when I call into Rogers support about it they open a ticket but I get a email the next day saying either my issue has been fixed or to call back because they need more info from me.

[gennadiv]

New release 2.0.10.27 has been pushed to my CODA

From the first glance:

1. Wireless - cannot save any changes, getting a red error

2.  IP Camera that always worked with Rocket and other modems - not getting IP and not registered

3. Guest WiFi - cannot save a thing and Guest WiFi gives the same "DHCP client" error 

4. In Connected Devices - I see all devices under Ethernet and none under 2.4 or 5.8 though I'm connected with multiple devices

Possibly I need reset device and reconfigure again - will try later tonight

[gp-se]

@gennadiv don't factory reset, if you factory reset you will be put back on .26T2 firmware.

I would do a reboot, just unplug the modem for 10 seconds, then try the wifi settings again.

[flash999]

Using CGN3AMF on Fido 60/10

Got upgrade today from the stock firmware to  4.5.8.27

Download speed very good, upload only 1-1.5 instead of 10

Downstream Overview

Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	Signal noise ratio (dB)
1	591000000	256QAM	-4.500	7	38.983
2	561000000	256QAM	-3.100	2	38.605
3	567000000	256QAM	-3.700	3	38.983
4	573000000	256QAM	-3.700	4	38.983
5	579000000	256QAM	-4.300	5	38.605
6	585000000	256QAM	-4.800	6	38.983
7	555000000	256QAM	-2.400	1	38.983
8	597000000	256QAM	-4.400	8	38.605
9	633000000	256QAM	-4.500	13	38.605
10	639000000	256QAM	-4.500	14	38.605
11	645000000	256QAM	-4.700	15	38.983
12	651000000	256QAM	-5.800	16	38.605
13	657000000	256QAM	-6.200	17	38.605
14	663000000	256QAM	-5.600	18	38.605
15	669000000	256QAM	-6.200	19	37.636
16	675000000	256QAM	-5.900	20	37.636
17	681000000	256QAM	-4.900	21	38.983
18	687000000	256QAM	-4.900	22	38.605
19	693000000	256QAM	-4.400	23	38.605
20	699000000	256QAM	-4.100	24	38.983
21	825000000	256QAM	-4.400	29	38.605
22	831000000	256QAM	-4.500	30	38.983
23	837000000	256QAM	-4.300	31	38.983
24	843000000	256QAM	-4.800	32	38.983

Upstream Overview

Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	Bandwidth
1	30596000	ATDMA - 64QAM	40.500	4	6400000
2	38596000	ATDMA - 64QAM	41.000	6	3200000
3	23700000	ATDMA - 64QAM	40.500	5	6400000

[huh666]

Hi @RogersDave.  I screwed up and did a reset on my modem and the firmware reverted to .26t2.  Could you please resend .27 when you get a chance?  Thank You

[User1445713]

Any progress on USB port? I could really use network drive on CODA modem.

[Datalink]

@flash999, if you haven't done so already, reboot or restart the modem.  Pull the power, wait for 30 seconds and power it back up again.  Then, run a speedtest at the www.speedtest.net site using the Rogers Toronto or Montreal server, depending on which is closer to your home. 

[gennadiv]

Have anyone has an issue with legacy devices cannot get connected? I've got Tenvis IP camera and seems as it not connected to wifi and not listed in connected devices... Anyone with the same issue? My 2.4 enabled for all devices including b

[lethalsniper]

@RogersDave whatever happened to the firmware upgrade on the rocket modem ? There was a issues when. You pushed it to my modem has there been any progress on this ? Should we see a new update soon. Thanks.

[Charnelrot]

Just got the 2.0.10.27 firmware on my CODA-4582. I was constantly getting disconnected in the game For Honor after switching to this modem. Like, every single match...I couldn't complete even one game.

Happy to report this firmware update has fixed whatever the issue was and I haven't experienced a single disconnect in over 5 games so far. 

[OL1v3r]

---

@Charnelrot wrote:

Just got the 2.0.10.27 firmware on my CODA-4582. I was constantly getting disconnected in the game For Honor after switching to this modem. Like, every single match...I couldn't complete even one game.

Happy to report this firmware update has fixed whatever the issue was and I haven't experienced a single disconnect in over 5 games so far. 

---

The CODA modem with the new firmware is better by a long shot than my old CGN3 modem, but it's not good enough for games. I still get disconnects every now and then when playing HoTS. The downstream bufferbloat on this modem even with the latest firmware is terribly high. I'm comparing it to my neighbor's SmartRG SR505N on a DSL 25 service.  

[lethalsniper]

What Happ to @RogersDave he hasn't been for quite some time now , is there any new firmware being released any time soon. For the cgn modems like the rocket ?

[OL1v3r]

I just finished playing a few HoTS games and I got disconnected in every one of them.  I hope they fix this disconnection issue with the next firmware for the CODA modem. Otherwise, perhaps I should switch back to DSL. 

[RyzenFX]

@lethalsniper

Whenever Dave is not online, it seems that he is working on making our Internet service better. He's probably busy with a lot of things right now.

@OL1v3r Have you tried opening the UDP ports for HoTS? I have searched for these UDP ports you can open, which are provided by Blizzard: 1119, 6113, 1120, 80, 3724

[JonSnow88]

@flash999
How did you get .27 on a fido modem? I just tried messenging @CommunityHelps and they basically said the beta program is for rogers internet customers.

[OL1v3r]

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@lethalsniper wrote:
What Happ to @RogersDave he hasn't been for quite some time now , is there any new firmware being released any time soon. For the cgn modems like the rocket ?

---

Why don't you upgrade to the CODA modem? With firmware .27, the CODA modem is quite good, compared to my old CGN3 modem.