FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

[RogersMargaret]

Hello Community,

We are currently offering our users an exclusive opportunity to participate in an upcoming trial of the new firmware for our Rocket Wi-Fi Modem (CGN3ACR, CGN3AMR and CGN3ACSMR) and Rocket Gigabit Wi-Fi Modem (CGN3552 and CODA-4582). For details of this program, please see this thread.

This thread will be used for feedback regarding the firmware.  We've invited @RogersSergio, @RogersSyd & @RogersBob from our Networking team to participate in this thread.  Your feedback is very valuable and will be used to enhance the firmware before it is released publicly.

Thank you for your continued feedback and support.

[roy86]

Thanks.

On bridge mode, the router was reporting no internet. I reset the power of the modem, even though the lights were normal thinking it would get back on. 

Same issues, resetting the power did not work. I then rebooted my router as well. Still no internet, and lights on the modem were normal.

I then figured it was a firmware update gone wrong. I did a hard reset and after 10 minutes or so internet was working on gateway mode.

I then turned gateway mode off and internet was working in bridge mode again.

[amd7674]

Good Morning all,

Please remove me from the beta program.   

I lost 3hrs of work (working remotely from home) because of 7.2.4.1.4b13 firmware .    This firmware required a full reset, which I didn't know about.   It would be nice if we were getting heads up emails about new firmware being pushed.

[Windwalker]

@RogersIan  Another update since Tuesday.

Everything is working normally in bridge mode.  Access to the GUI is still working well.

After the initial issues with the modem locking up after the firmware download and a hard reset by the Rogers tech, I did another hard reset and it booted with the latest 7.2.4.1.4b13 firmware.

I set the modem to bridge mode and everything was nominal.

I then set the modem back to gateway mode and tested out the wireless.  Excellent signal strength and all devices were accessing the modem properly except my google nest which required a reset which I did not want do for this brief test.  My Alexa fire stick was working with no issues.  GUI working normally as well.

I had not previously paid any attention to the dashboard on the modem, but it appears that there is a higher level of controls for the modem in this mode.

Switched back to bridge mode with no issues.

Fingers crossed everything stays stable.

[roy86]

this firmware is also buggy like anything. I get frequent disconnects and the previous firmwares, the modem used to get connected very fast. This one takes ages to reconnect.

[Triple_Helix]

Okay I got the new firmware last night 7.2.4.1.4b13 firmware lost 2.4Ghz so I did a Factory Reset then I put in  all my data back in because I had Wi-Fi extenders and it will not work with them now and Band Steering was Enabled by default so I disabled but still couldn't connect to my extenders so I don't know what to say?

[Alborze]

Hi there I’ve also been upgraded to the beta firmware but I’ve asked several times now to be removed from beta testing and put on the most stable production firmware as I no longer wish to participate. Not sure why nobody is listening to me but if a rogers employee can please permanently remove me from the firmware trials I’d really appreciate it!!

[Triple_Helix]

---

@Alborze wrote:
Hi there I’ve also been upgraded to the beta firmware but I’ve asked several times now to be removed from beta testing and put on the most stable production firmware as I no longer wish to participate. Not sure why nobody is listening to me but if a rogers employee can please permanently remove me from the firmware trials I’d really appreciate it!!

---

If you are interested in participating, please send a private message to @CommunityHelps with the subject line “Rogers Rocket Wi-Fi Modem Firmware Trial”.  A member of our team will be in contact with you and provide you with further instructions.

Do the above to get removed!

[Triple_Helix]

To fix my issue with my Wi-Fi extender I had to switch from 20/40 MHz to just 20 MHz and they work again!

[RogersIan]

@Triple_Helix  Sorry to hear about your experience from the upgrade.

When you say the 2.4GHz band was lost did you happen to notice whether the band was enabled in the GUI?

Were the SSIDs set to the same names as prior to the upgrade?

Were either the 2.4GHz or 5GHz bands broadcasting?

Could clients see either bands broadcasting?

Glad to see you have your extenders working.

RogersIan

[Triple_Helix]

@RogersIan  my devices wouldn't connect to 2.4 everything looked good in the UI and I tried rebooting and like I said Band Steering was Enabled so I disabled but that wouldn't work so I did a Factory reset and forgot I had 2.4 on 20MHz only, but everything is working well since. 5G and Ethernet worked fine!

[deus]

This new code prevents the wifi from finding the TV. Where as the previous code for the 4582 worked perfectly this  7.4.2.1code is worthless to me. Please reengage the previous code ( 7.1 ) and take me off the beta trial. I worked hard to get the wifi signal recognized as a problem and that was corrected. Now the modem wifi is back to not connecting the TV on the network.

[RogersIan]

Appreciate the feedback so far from everyone, please keep it coming.

How is the performance wired/wireless vs the previous code?

Are you experiencing any issues in the GUI?

Has anyone tried out DDNS (fyi this setting has moved to the advanced tab), port forwarding, DMZ, custom LAN IP ranges etc..

Thank you,

RogersIan

[fd123]

Has this been pushed to everyone?  I haven't received it yet... do i manually need to reset router?

[RogersIan]

@fd123  code has not been rolled out to everyone yet, we are taking it slow.

That being said if anyone would like the code who doesn't already have it just reach out to me and I will have your device updated.

Thanks,
RogersIan

[Alborze]

Can someone please remove me permanently from the firmware trials program? This new code is absolutely buggy, I can’t access the GUI through the usual IP login, I have severe connection issues and speed on all wireless devices and the connection constantly drops!

[Triple_Helix]

Interesting!

System Information

This menu displays general information of the device

Model	CODA-4582-U (2A)
Software Version	7.2.4.1.4b13

Downstream Overview

Port ID	Frequency (Hz)	Modulation	Signal strength (dBmV)	Channel ID	Signal noise ratio (dB)	Bytes	Correcteds	Uncorrectables
1	591000000	QAM256	4.699	7	40.366	3254908	0	0
2	597000000	QAM256	4.800	8	40.946	3127846	0	0
3	603000000	QAM256	5.300	9	40.946	3152128	0	0
4	855000000	QAM256	5.900	3	40.366	3553826	2	0
5	861000000	QAM256	6.099	4	40.946	3676131	0	0
6	579000000	QAM256	4.500	5	40.946	3436099	0	0
7	585000000	QAM256	4.599	6	40.366	3150580	0	0
8	849000000	QAM256	6.400	2	40.946	3486913	0	0
9	609000000	QAM256	5.300	10	40.366	3149601	0	0
10	615000000	QAM256	5.699	11	40.946	2728109	0	0
11	621000000	QAM256	5.900	12	40.946	2688461	10	0
12	633000000	QAM256	5.599	13	40.946	2969570	4	0
13	639000000	QAM256	5.099	14	40.946	3009711	0	0
14	645000000	QAM256	5.300	15	40.946	3168554	0	0
15	651000000	QAM256	5.900	16	43.376	3483603	0	0
16	657000000	QAM256	6.000	17	40.946	3514511	0	0
17	663000000	QAM256	6.099	18	40.946	3668988	0	0
18	669000000	QAM256	5.900	19	40.946	3604534	0	0
19	675000000	QAM256	5.900	20	40.946	3754183	3	0
20	681000000	QAM256	5.900	21	40.946	3806621	9	0
21	687000000	QAM256	5.900	22	40.946	3730799	2	0
22	693000000	QAM256	6.099	23	43.376	3202236	4	0
23	699000000	QAM256	6.000	24	40.366	3619682	0	0
24	705000000	QAM256	6.000	25	40.946	3413785	0	0
25	711000000	QAM256	5.900	26	43.376	3447546	0	0
26	717000000	QAM256	5.199	27	40.366	3344127	0	0
27	723000000	QAM256	5.199	28	40.366	3596351	0	0
28	825000000	QAM256	5.800	29	40.366	3554668	0	0
29	831000000	QAM256	5.900	30	40.946	3668389	0	0
30	837000000	QAM256	6.199	31	40.946	3811159	0	0
31	843000000	QAM256	6.199	32	40.946	3600959	0	0
32	279000000	QAM256	-0.599	1	40.366	3322276	0	0

OFDM Downstream Overview

Receiver	FFT type	Subcarr 0 Frequency(MHz)	PLC locked	NCP locked	MDC1 locked	PLC Location	Occupied BW(MHz)	Subcarriers	PLC power(dBmv)
0	4K	275600000	YES	YES	YES	1544	283 ~ 472.95	3736	0.799999
1	NA	NA	NO	NO	NO	NA	0 ~ 0	NA	NA

Upstream Overview

Port ID	Frequency (Hz)	Modulation	Signal strength (dBmV)	Channel ID	Bandwidth
1	25900000	64QAM	46.520	2	6400000
2	38700000	64QAM	46.020	4	6400000
3	32300000	64QAM	47.020	3	6400000
4	21100000	64QAM	42.760	1	3200000

OFDMA Overview

Channel Index	State	lin Digital Att	Digital Att	BW (sc's*fft)	Report Power	Report Power1_6	FFT Size
0	DISABLED	0.0000	0.0000	0.0000	0.0000	0.0000	2K
1	DISABLED	0.0000	0.0000	0.0000	0.0000	0.0000	2K

© 2021 Hitron Technologies Inc. All rights reserved.

[arnym21]

I wonder if CGN3ACR still having FW updates or trials? The problem I'm experiencing is the modem in Gateway mode never delegates via WiFi an IPv6 prefix to a downstream router. Its still possible to obtain IPv6 addresses for PC clients hooked to the downstream router by switching all IPv6 options to Relay mode (in factory or OpenWRT router FW). But such addresses are exposed directly to the web, and shown on visited webpages regardless of chosen modem firewall mode.

So my concerns are:

1. Some customers reported on this forum getting /56 length IPv6 prefixed from Rogers with modem in Bridge mode. Can current modem firmware get such length prefix in Gateway mode, then delegate a smaller prefix, like /60 to the downstream WiFi Client router that would assign via DHCPv6  /64 length addresses to its PC and device wired and wireless clients? As you know many houses aren't wired in every room, and downstream router is often connected to the modem via WiFi which is only possible in Gateway mode. Many people prefer their LAN segment isolated behind own router (that's why the modem Bridge mode is so popular), which is not possible in IPv6 without the modem delegating a longer prefix in Gateway mode to the router.

2. Currently only the modem IPv4 address is exposed to websites browsed by the Gateway clients. Why then the modem firewall exposes IPv6 addresses of connected clients directly to the web instead of exposing only the modem IPv6 address to the web? Any FW updates planned on this?

[Alborze]

Here we go again, someone has decided to renroll me in the firmware trials 7.2.4.1.4b15. This piece of junk buggy firmware is not wanted on my machine, PLEASE REMOVE ME PERMANENTLY from the firmware trials! I’ve sent repeatedly messages to the necessary inboxes and again I’ve been readded without my consent. @RogersIan or someone please help me, it’s poisoned my internet when everything was working til last night overnight this was loaded.

[RogersJermaine]

Hi @Alborze,

Thank you for providing your feedback. We do appreciate you being on the trial and assisting with this process!

We do apologize that you are experiencing these issues. @RogersIan are you able to look into this?

Feel free to send us a private message to @CommunityHelps so we can assist you further. For more information on how our Private Messaging system works, you can find out more here.  

Regards,
RogersJermaine

[hoopdogg]

CODA-4582 hw version 1A fw 7.1.1.37 in gateway mode.   Over the last 7 days I am having issues with dhcp not serving up ipv4 addresses.  It is working for ipv6 but nothing showing for ipv4.  This is happening on Windows (various versions), an older iPad and a couple of voip phone attachments.  Anyone else ever experienced this?

thanx

[mf152]

Just noticed I am on 7.2.4.1.4b15 as well.  This is the first time I think I've been upgraded to a firmware trial release, yet I do recall enrolling quite a while ago. Is this the first firmware trial in a while?  Can you please provide list of changes and what we should be looking for?  I'm going to monitor the issues that I receive with it.