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FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

RogersMargaret
Community Manager (Retired)
Community Manager (Retired)

Hello Community,

 

We are currently offering our users an exclusive opportunity to participate in an upcoming trial of the new firmware for our Rocket Wi-Fi Modem (CGN3ACR, CGN3AMR and CGN3ACSMR) and Rocket Gigabit Wi-Fi Modem (CGN3552 and CODA-4582). For details of this program, please see this thread.

 

This thread will be used for feedback regarding the firmware.  We've invited @RogersSergio@RogersSyd & @RogersBob from our Networking team to participate in this thread.  Your feedback is very valuable and will be used to enhance the firmware before it is released publicly.

 

Thank you for your continued feedback and support.

4,901 REPLIES 4,901

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

 

@zardoz99  Appreciate the feedback on the speed issue. 

We do have the login issue on the board to be resolved in an upcoming patch, but don't have a date as of yet .

Sorry I know its a pain point.

 

Thanks,

RogersIan

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

RogersIan
Product Manager
Product Manager

 

 

Hello Everyone, 

Still hoping to get more feedback on the new revision of 7.1.1.37 particularly in regards to 5Ghz wireless and the unii-1 band i.e. using channels 36-48.

We made some improvements to the power tables to resolve connectivity/throughput issues so I am very curious to know your experience.

Regards,
RogersIan

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Triple_Helix
I Plan to Stick Around

@RogersIan  so far so good using channels 36-48 and my 2 wireless phones and one Laptop about 10 to 20 meters away as I run mine in Gateway mode! 😉

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Triple_Helix
I Plan to Stick Around

2021-06-16_12-39-10.png

 

2021-06-16_12-40-59.png

 

Downstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDSignal noise ratio (dB)
1597000000QAM2566.500837.636
2591000000QAM2566.300737.636
3603000000QAM2567.099938.605
4849000000QAM2568.500237.355
5855000000QAM2568.400337.355
6861000000QAM2568.699437.355
7579000000QAM2566.099537.636
8585000000QAM2566.300638.605
9279000000QAM256-0.200137.636
10609000000QAM2566.9001038.605
11615000000QAM2567.5001137.636
12621000000QAM2567.6991237.636
13633000000QAM2567.8001337.636
14639000000QAM2567.4001437.636
15645000000QAM2567.5991537.636
16651000000QAM2568.0001637.355
17657000000QAM2568.1991737.355
18663000000QAM2568.5991836.609
19669000000QAM2568.6991936.609
20675000000QAM2568.9002036.386
21681000000QAM2568.8002136.386
22687000000QAM2568.9002236.609
23693000000QAM2569.1992337.355
24699000000QAM2569.0002436.609
25705000000QAM2568.6992537.636
26711000000QAM2568.1992637.355
27717000000QAM2567.4002737.355
28723000000QAM2567.4002837.355
29825000000QAM2567.5002937.355
30831000000QAM2567.5993037.355
31837000000QAM2567.5993137.355
32843000000QAM2568.0003237.355
OFDM Downstream Overview
ReceiverFFT typeSubcarr 0 Frequency(MHz)PLC lockedNCP lockedMDC1 lockedPLC power(dBmv)
0NANANONONONA
14K275600000YESYESYES1.700001
Upstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDBandwidth
12110000064QAM44.51013200000
23870000064QAM45.77046400000
33230000064QAM45.52036400000
42590000064QAM45.27026400000
50QAM_NONE----1600000
60QAM_NONE----1600000
70QAM_NONE----1600000
80QAM_NONE----1600000
OFDM/OFDMA Overview
Channel IndexStatelin Digital AttDigital AttBW (sc's*fft)Report PowerReport Power1_6FFT Size
0OPERATE0.23769.57449.600052.281544.50002K
1DISABLED0.00000.00000.00000.00000.00002K

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

RyzenFX
I'm a Reliable Contributor

The revised .37 update has been really stable so far. No issues whatsoever. However, would like to see the login issue fixed in an update in the near future.

 

@RogersIan  Exciting news- my area was enabled for OFDMA this morning. Is there anything I should look for with this change and was it enabled to provide a minor capacity uplift?

 

OFDM/OFDMA Overview

Channel IndexStatelin Digital AttDigital AttBW (sc's*fft)Report PowerReport Power1_6FFT Size
0OPERATE0.24169.42929.600038.031530.25002K
1DISABLED0.00000.00000.00000.00000.00002K

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Triple_Helix
I Plan to Stick Around

@RogersIan  @RyzenFX  Yes we need more and more Upload speed! 😁 30Mbps sucks!

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

blues_clues
I Plan to Stick Around

@RogersIan 

Looks like the power levels for U-NII-1 and U-NII_3 are back to normal.  I ran some tests using 80MHz channels on the 5Ghz band and noticed while switching channels, the router becomes unstable with IP connections on wired and wireless.  I never set my 5GHz band to, "auto", for channel selection. I usually choose 149 as it is a higher power level. Even with contention with my neighbours, it works better than CH36 at 80MHz.  It was the other way around when the U-NII-1 power level was changed in previous firmware.

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

roy86
I Plan to Stick Around

this build is quite stable so far.  no 10/10 speed issue with bridge mode. Not sure what the OFDMA thing is but it is saying operate for me as well.

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Triple_Helix
I Plan to Stick Around

My Download Signal strength's and my Signal noise ratio's are off compared to my post above. Very odd...

 

Downstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDSignal noise ratio (dB)
1597000000QAM256-0.599834.345
2591000000QAM256-0.700734.345
3603000000QAM2560.000934.483
4849000000QAM2560.700232.676
5855000000QAM2560.700332.676
6861000000QAM2560.799432.676
7579000000QAM256-0.700533.956
8585000000QAM256-0.500634.345
9279000000QAM256-7.799133.376
10609000000QAM2560.0991034.483
11615000000QAM2560.7001134.345
12621000000QAM2560.7991234.483
13633000000QAM2560.9001334.345
14639000000QAM2560.5001434.483
15645000000QAM2560.7001534.345
16651000000QAM2561.0001633.956
17657000000QAM2561.2001733.834
18663000000QAM2561.5991833.834
19669000000QAM2561.7991933.834
20675000000QAM2561.9002033.834
21681000000QAM2561.9002133.834
22687000000QAM2562.0002233.956
23693000000QAM2562.5002334.483
24699000000QAM2562.4002434.345
25705000000QAM2562.2002534.345
26711000000QAM2561.5992633.956
27717000000QAM2560.9002733.956
28723000000QAM2560.9002833.956
29825000000QAM2560.5002933.834
30831000000QAM2560.4003033.834
31837000000QAM2560.2003133.376
32843000000QAM2560.2993233.062
OFDM Downstream Overview
ReceiverFFT typeSubcarr 0 Frequency(MHz)PLC lockedNCP lockedMDC1 lockedPLC power(dBmv)
0NANANONONONA
14K275600000YESYESYES-6.000000
Upstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDBandwidth
13870000064QAM47.02046400000
22110000064QAM45.01013200000
33230000064QAM46.52036400000
42590000064QAM45.52026400000
50QAM_NONE----1600000
60QAM_NONE----1600000
70QAM_NONE----1600000
80QAM_NONE----1600000
OFDM/OFDMA Overview
Channel IndexStatelin Digital AttDigital AttBW (sc's*fft)Report PowerReport Power1_6FFT Size
0OPERATE0.216010.40059.600052.531544.75002K
1DISABLED0.00000.00000.00000.00000.00002K

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

rjmaxim
I Plan to Stick Around

Modem : V 1A

S/W : 7.1.1.37

 

Upstream/Downstream Data Normal

 

Issues:

 

  1. Login Screen always needs reboot to get access
  2. Upload Speeds declining and now well below 20Mbps
  3. Download Speeds OK but slowly deteriorating….S/B around 900 Mbps average.
  4. Frequent Internet Dropouts throughout the day (6-10X), impacting streaming services like Sonos or Netflix

 

Initially when .37 was rolled-back ……Speeds OK not great….. but now after two weeks it’s beginning to deteriorate.

 

Attached charts from May 15th  (V .35) and today June 21st (V.37) show the decline in last 2 weeks.

More needs to be done to get consistency without any dropouts.   😞😓

@RogersIan 

 

 

 

 

 

May Speed Tests - V.35May Speed Tests - V.35

June Speed Tests - V.37June Speed Tests - V.37

 



Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Triple_Helix
I Plan to Stick Around

I don't know what is going on in my area and the issue is in my area!

 

Downstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDSignal noise ratio (dB)
1591000000QAM2567.599740.366
2597000000QAM2567.900840.366
3603000000QAM2568.300940.366
4849000000QAM2569.400235.779
5855000000QAM2569.500335.779
6861000000QAM25610.099435.595
7579000000QAM2567.300538.983
8585000000QAM2567.300638.983
9279000000QAM256-3.700135.779
10609000000QAM2568.1991040.366
11615000000QAM2568.4001140.366
12621000000QAM2568.3001238.983
13633000000QAM2568.5991339.854
14639000000QAM2568.4001438.983
15645000000QAM2568.9001540.946
16651000000QAM2569.1991640.366
17657000000QAM2569.3001740.366
18663000000QAM2569.3001840.366
19669000000QAM2569.3001940.366
20675000000QAM2569.3002040.366
21681000000QAM2569.4002138.605
22687000000QAM2569.5992238.983
23693000000QAM25610.1992338.983
24699000000QAM25610.1992438.983
25705000000QAM25610.0992538.983
26711000000QAM2569.5002638.983
27717000000QAM2568.8002738.983
28723000000QAM2568.6992838.605
29825000000QAM2568.9002937.355
30831000000QAM2569.0003037.636
31837000000QAM2569.0993136.609
32843000000QAM2569.1993236.386
OFDM Downstream Overview
ReceiverFFT typeSubcarr 0 Frequency(MHz)PLC lockedNCP lockedMDC1 lockedPLC power(dBmv)
0NANANONONONA
14K275600000YESYESYES-0.299999
Upstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDBandwidth
12590000064QAM47.27026400000
23870000064QAM48.52046400000
33230000064QAM47.27036400000
42110000064QAM46.01013200000
50QAM_NONE----1600000
60QAM_NONE----1600000
70QAM_NONE----1600000
80QAM_NONE----1600000
OFDM/OFDMA Overview
Channel IndexStatelin Digital AttDigital AttBW (sc's*fft)Report PowerReport Power1_6FFT Size
0RNG30.069720.22149.600043.781536.00002K
1DISABLED0.00000.00000.00000.00000.00002K

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

ablatt
I Plan to Stick Around

I have signal like that at my office.  What is unusual is the low frequency drop off (as opposed to the typical high frequency roll off).  Not sure why that happens.  At my office pings to the first hop vary during the day from 14ms to 50ms and upload speeds from 21 mbps to 4 mbps. Not sure if it is congestion or noise but the variations happen at different times of the day.

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

ffdhfhf
I Plan to Stick Around

[CODA-4582U] No OFDM/OFDMA available - Information from DOCSIS 3.0 corrupt messed up:

Looks like the info being reported is.. um messed up or corrupt. The modem went down around 2:30am this morning (when Rogers seems to do maintenance), I can see Downstream DOCSIS 3.0 info fine with SNR.

 

I note the modem shows both light blue for upstream/downstream channels, so ODFM/OFDMA doesn't seem to be active, so maybe some Rogers folks can chime in here, no DOCSIS 3.1 for me 😞. But, we all want DOCSIS 4.0 anyway 😄

 

Firmware version: 

7.1.1.37

 

OFDM Downstream Overview
Receiver FFT type Subcarr 0 Frequency(MHz) PLC locked NCP locked MDC1 locked PLC power(dBmv)
0           
1            
Upstream Overview
Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID Bandwidth
1 VE US_TYPE_STDMA   1230259009 64QAM
2 VE US_TYPE_SCDMA   1230259009 64QAM
3 VE US_TYPE_INVALID   1230259009 QAM_NONE
4   US_TYPE_INVALID   1162626121 QAM_NONE
5   US_TYPE_INVALID   1162626121 QAM_NONE
6   US_TYPE_INVALID   1162626121 QAM_NONE
7       1162626121  
8     false 1  
OFDM/OFDMA Overview
Channel Index State lin Digital Att Digital Att BW (sc's*fft) Report Power Report Power1_6 FFT Size
0 4K 275600000 YES YES YES 4.900002 4K
1 827600000 YES YES YES 12.099998 g CO_COM_CableModem.UpstreamOFDMChannel.

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

@ffdhfhf did you reboot/restart the modem to see if the signal level tables return to normal?  If so, are the posted tables following a reboot/restart?  If those were posted prior to a reboot/restart, can you post the current tables, just to see how they look now? 



Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

ffdhfhf
I Plan to Stick Around

I'll restart the moment now and confirm the output..that fixed it, though both lights are light blue so no ODFM/ODFMA for me yet...

 

The modem showed these errors in log on start:

- Missing Mandatory MDD TLV on primary DS Channel

RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW

 

Both of those ones are new to me, but otherwise back to standard DOCSIS 3.0.

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Triple_Helix
I Plan to Stick Around

It's on then it's off then it's on again then it's off again, what a yo-yo! OFDM/OFDMA Overview 

 

Downstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDSignal noise ratio (dB)
1591000000QAM2565.099740.946
2597000000QAM2565.300840.946
3603000000QAM2565.500940.946
4849000000QAM2565.500240.946
5855000000QAM2564.900340.946
6861000000QAM2565.099440.366
7579000000QAM2564.800540.946
8585000000QAM2565.000640.946
9279000000QAM256-1.000140.366
10609000000QAM2565.4001040.366
11615000000QAM2566.0991140.366
12621000000QAM2566.4001240.946
13633000000QAM2565.9001340.946
14639000000QAM2565.5991440.946
15645000000QAM2566.0001540.946
16651000000QAM2566.1991640.946
17657000000QAM2566.3001740.946
18663000000QAM2566.5001840.946
19669000000QAM2566.4001940.946
20675000000QAM2566.4002040.946
21681000000QAM2566.4002140.366
22687000000QAM2566.8002240.366
23693000000QAM2567.0002340.946
24699000000QAM2567.0002440.946
25705000000QAM2566.8002540.366
26711000000QAM2566.5992640.946
27717000000QAM2566.4002740.946
28723000000QAM2566.5002840.946
29825000000QAM2565.9002940.946
30831000000QAM2565.8003040.946
31837000000QAM2565.3003140.946
32843000000QAM2565.5003240.366
OFDM Downstream Overview
ReceiverFFT typeSubcarr 0 Frequency(MHz)PLC lockedNCP lockedMDC1 lockedPLC power(dBmv)
0NANANONONONA
14K275600000YESYESYES0.500000
Upstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDBandwidth
12590000064QAM47.02026400000
23870000064QAM47.02046400000
33230000064QAM47.02036400000
42110000064QAM44.01013200000
50QAM_NONE----1600000
60QAM_NONE----1600000
70QAM_NONE----1600000
80QAM_NONE----1600000
OFDM/OFDMA Overview
Channel IndexStatelin Digital AttDigital AttBW (sc's*fft)Report PowerReport Power1_6FFT Size
0DISABLED0.00000.00000.00000.00000.00002K
1DISABLED0.00000.00000.00000.00000.00002K

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

RogersIan
Product Manager
Product Manager

 

We have new code for the CGN3AC family of devices, 4.5.8.47.

Rollout will begin over the next couple of nights.

Benefits:

Cloud optimization functionality - currently disabled

Improved telemetry gathering

 

Regards,

RogersIan

 

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

rjmaxim
I Plan to Stick Around

Has anyone received this type of event warning and what does it mean?

RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Hucklebury
I Plan to Stick Around

I have it in my event log too but I dont know what it means.

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

RogersIan
Product Manager
Product Manager

 

 

We have new CODA-4582 firmware coming down the pipe.

This build is another new SDK which we have been working on for some time and feel its just about ready for the spotlight.

The version number for those interested is 7.2.4.1.4

Features are

DOCSIS stability improvements - seeing lots of improvements in the field

Gateway/WiFi cloud management

Improved telemetry data

 

The plan at the moment is to roll the code out to the community in stages beginning in the next week.

Regards,

RogersIan

 

 

 

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

-G-
Resident Expert
Resident Expert

@RogersIan wrote:

The version number for those interested is 7.2.4.1.4

Features are

DOCSIS stability improvements - seeing lots of improvements in the field

Gateway/WiFi cloud management

Improved telemetry data


What does this mean?  Will the Ignite WiFi Hub (or a functional equivalent) now manage the CODA gateways?