FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

[RogersMargaret]

Hello Community,

We are currently offering our users an exclusive opportunity to participate in an upcoming trial of the new firmware for our Rocket Wi-Fi Modem (CGN3ACR, CGN3AMR and CGN3ACSMR) and Rocket Gigabit Wi-Fi Modem (CGN3552 and CODA-4582). For details of this program, please see this thread.

This thread will be used for feedback regarding the firmware.  We've invited @RogersSergio, @RogersSyd & @RogersBob from our Networking team to participate in this thread.  Your feedback is very valuable and will be used to enhance the firmware before it is released publicly.

Thank you for your continued feedback and support.

[RogersIan]

@zardoz99  Appreciate the feedback on the speed issue. 

We do have the login issue on the board to be resolved in an upcoming patch, but don't have a date as of yet .

Sorry I know its a pain point.

Thanks,

RogersIan

[RogersIan]

Hello Everyone, 

Still hoping to get more feedback on the new revision of 7.1.1.37 particularly in regards to 5Ghz wireless and the unii-1 band i.e. using channels 36-48.

We made some improvements to the power tables to resolve connectivity/throughput issues so I am very curious to know your experience.

Regards,
RogersIan

[Triple_Helix]

@RogersIan  so far so good using channels 36-48 and my 2 wireless phones and one Laptop about 10 to 20 meters away as I run mine in Gateway mode! 😉

[Triple_Helix]

Downstream Overview

Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	Signal noise ratio (dB)
1	597000000	QAM256	6.500	8	37.636
2	591000000	QAM256	6.300	7	37.636
3	603000000	QAM256	7.099	9	38.605
4	849000000	QAM256	8.500	2	37.355
5	855000000	QAM256	8.400	3	37.355
6	861000000	QAM256	8.699	4	37.355
7	579000000	QAM256	6.099	5	37.636
8	585000000	QAM256	6.300	6	38.605
9	279000000	QAM256	-0.200	1	37.636
10	609000000	QAM256	6.900	10	38.605
11	615000000	QAM256	7.500	11	37.636
12	621000000	QAM256	7.699	12	37.636
13	633000000	QAM256	7.800	13	37.636
14	639000000	QAM256	7.400	14	37.636
15	645000000	QAM256	7.599	15	37.636
16	651000000	QAM256	8.000	16	37.355
17	657000000	QAM256	8.199	17	37.355
18	663000000	QAM256	8.599	18	36.609
19	669000000	QAM256	8.699	19	36.609
20	675000000	QAM256	8.900	20	36.386
21	681000000	QAM256	8.800	21	36.386
22	687000000	QAM256	8.900	22	36.609
23	693000000	QAM256	9.199	23	37.355
24	699000000	QAM256	9.000	24	36.609
25	705000000	QAM256	8.699	25	37.636
26	711000000	QAM256	8.199	26	37.355
27	717000000	QAM256	7.400	27	37.355
28	723000000	QAM256	7.400	28	37.355
29	825000000	QAM256	7.500	29	37.355
30	831000000	QAM256	7.599	30	37.355
31	837000000	QAM256	7.599	31	37.355
32	843000000	QAM256	8.000	32	37.355

OFDM Downstream Overview

Receiver	FFT type	Subcarr 0 Frequency(MHz)	PLC locked	NCP locked	MDC1 locked	PLC power(dBmv)
0	NA	NA	NO	NO	NO	NA
1	4K	275600000	YES	YES	YES	1.700001

Upstream Overview

Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	Bandwidth
1	21100000	64QAM	44.510	1	3200000
2	38700000	64QAM	45.770	4	6400000
3	32300000	64QAM	45.520	3	6400000
4	25900000	64QAM	45.270	2	6400000
5	0	QAM_NONE	-	---	1600000
6	0	QAM_NONE	-	---	1600000
7	0	QAM_NONE	-	---	1600000
8	0	QAM_NONE	-	---	1600000

OFDM/OFDMA Overview

Channel Index	State	lin Digital Att	Digital Att	BW (sc's*fft)	Report Power	Report Power1_6	FFT Size
0	OPERATE	0.2376	9.5744	9.6000	52.2815	44.5000	2K
1	DISABLED	0.0000	0.0000	0.0000	0.0000	0.0000	2K

[RyzenFX]

The revised .37 update has been really stable so far. No issues whatsoever. However, would like to see the login issue fixed in an update in the near future.

@RogersIan  Exciting news- my area was enabled for OFDMA this morning. Is there anything I should look for with this change and was it enabled to provide a minor capacity uplift?

OFDM/OFDMA Overview

Channel Index	State	lin Digital Att	Digital Att	BW (sc's*fft)	Report Power	Report Power1_6	FFT Size
0	OPERATE	0.2416	9.4292	9.6000	38.0315	30.2500	2K
1	DISABLED	0.0000	0.0000	0.0000	0.0000	0.0000	2K

[Triple_Helix]

@RogersIan  @RyzenFX  Yes we need more and more Upload speed! 😁 30Mbps sucks!

[blues_clues]

@RogersIan 

Looks like the power levels for U-NII-1 and U-NII_3 are back to normal.  I ran some tests using 80MHz channels on the 5Ghz band and noticed while switching channels, the router becomes unstable with IP connections on wired and wireless.  I never set my 5GHz band to, "auto", for channel selection. I usually choose 149 as it is a higher power level. Even with contention with my neighbours, it works better than CH36 at 80MHz.  It was the other way around when the U-NII-1 power level was changed in previous firmware.

[roy86]

this build is quite stable so far.  no 10/10 speed issue with bridge mode. Not sure what the OFDMA thing is but it is saying operate for me as well.

[Triple_Helix]

My Download Signal strength's and my Signal noise ratio's are off compared to my post above. Very odd...

Downstream Overview

Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	Signal noise ratio (dB)
1	597000000	QAM256	-0.599	8	34.345
2	591000000	QAM256	-0.700	7	34.345
3	603000000	QAM256	0.000	9	34.483
4	849000000	QAM256	0.700	2	32.676
5	855000000	QAM256	0.700	3	32.676
6	861000000	QAM256	0.799	4	32.676
7	579000000	QAM256	-0.700	5	33.956
8	585000000	QAM256	-0.500	6	34.345
9	279000000	QAM256	-7.799	1	33.376
10	609000000	QAM256	0.099	10	34.483
11	615000000	QAM256	0.700	11	34.345
12	621000000	QAM256	0.799	12	34.483
13	633000000	QAM256	0.900	13	34.345
14	639000000	QAM256	0.500	14	34.483
15	645000000	QAM256	0.700	15	34.345
16	651000000	QAM256	1.000	16	33.956
17	657000000	QAM256	1.200	17	33.834
18	663000000	QAM256	1.599	18	33.834
19	669000000	QAM256	1.799	19	33.834
20	675000000	QAM256	1.900	20	33.834
21	681000000	QAM256	1.900	21	33.834
22	687000000	QAM256	2.000	22	33.956
23	693000000	QAM256	2.500	23	34.483
24	699000000	QAM256	2.400	24	34.345
25	705000000	QAM256	2.200	25	34.345
26	711000000	QAM256	1.599	26	33.956
27	717000000	QAM256	0.900	27	33.956
28	723000000	QAM256	0.900	28	33.956
29	825000000	QAM256	0.500	29	33.834
30	831000000	QAM256	0.400	30	33.834
31	837000000	QAM256	0.200	31	33.376
32	843000000	QAM256	0.299	32	33.062

OFDM Downstream Overview

Receiver	FFT type	Subcarr 0 Frequency(MHz)	PLC locked	NCP locked	MDC1 locked	PLC power(dBmv)
0	NA	NA	NO	NO	NO	NA
1	4K	275600000	YES	YES	YES	-6.000000

Upstream Overview

Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	Bandwidth
1	38700000	64QAM	47.020	4	6400000
2	21100000	64QAM	45.010	1	3200000
3	32300000	64QAM	46.520	3	6400000
4	25900000	64QAM	45.520	2	6400000
5	0	QAM_NONE	-	---	1600000
6	0	QAM_NONE	-	---	1600000
7	0	QAM_NONE	-	---	1600000
8	0	QAM_NONE	-	---	1600000

OFDM/OFDMA Overview

Channel Index	State	lin Digital Att	Digital Att	BW (sc's*fft)	Report Power	Report Power1_6	FFT Size
0	OPERATE	0.2160	10.4005	9.6000	52.5315	44.7500	2K
1	DISABLED	0.0000	0.0000	0.0000	0.0000	0.0000	2K

[rjmaxim]

Modem : V 1A

S/W : 7.1.1.37

Upstream/Downstream Data Normal

Issues:

1. Login Screen always needs reboot to get access
2. Upload Speeds declining and now well below 20Mbps
3. Download Speeds OK but slowly deteriorating….S/B around 900 Mbps average.
4. Frequent Internet Dropouts throughout the day (6-10X), impacting streaming services like Sonos or Netflix

Initially when .37 was rolled-back ……Speeds OK not great….. but now after two weeks it’s beginning to deteriorate.

Attached charts from May 15th  (V .35) and today June 21st (V.37) show the decline in last 2 weeks.

More needs to be done to get consistency without any dropouts.   😞😓

@RogersIan 

May Speed Tests - V.35

June Speed Tests - V.37

[Triple_Helix]

I don't know what is going on in my area and the issue is in my area!

Downstream Overview

Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	Signal noise ratio (dB)
1	591000000	QAM256	7.599	7	40.366
2	597000000	QAM256	7.900	8	40.366
3	603000000	QAM256	8.300	9	40.366
4	849000000	QAM256	9.400	2	35.779
5	855000000	QAM256	9.500	3	35.779
6	861000000	QAM256	10.099	4	35.595
7	579000000	QAM256	7.300	5	38.983
8	585000000	QAM256	7.300	6	38.983
9	279000000	QAM256	-3.700	1	35.779
10	609000000	QAM256	8.199	10	40.366
11	615000000	QAM256	8.400	11	40.366
12	621000000	QAM256	8.300	12	38.983
13	633000000	QAM256	8.599	13	39.854
14	639000000	QAM256	8.400	14	38.983
15	645000000	QAM256	8.900	15	40.946
16	651000000	QAM256	9.199	16	40.366
17	657000000	QAM256	9.300	17	40.366
18	663000000	QAM256	9.300	18	40.366
19	669000000	QAM256	9.300	19	40.366
20	675000000	QAM256	9.300	20	40.366
21	681000000	QAM256	9.400	21	38.605
22	687000000	QAM256	9.599	22	38.983
23	693000000	QAM256	10.199	23	38.983
24	699000000	QAM256	10.199	24	38.983
25	705000000	QAM256	10.099	25	38.983
26	711000000	QAM256	9.500	26	38.983
27	717000000	QAM256	8.800	27	38.983
28	723000000	QAM256	8.699	28	38.605
29	825000000	QAM256	8.900	29	37.355
30	831000000	QAM256	9.000	30	37.636
31	837000000	QAM256	9.099	31	36.609
32	843000000	QAM256	9.199	32	36.386

OFDM Downstream Overview

Receiver	FFT type	Subcarr 0 Frequency(MHz)	PLC locked	NCP locked	MDC1 locked	PLC power(dBmv)
0	NA	NA	NO	NO	NO	NA
1	4K	275600000	YES	YES	YES	-0.299999

Upstream Overview

Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	Bandwidth
1	25900000	64QAM	47.270	2	6400000
2	38700000	64QAM	48.520	4	6400000
3	32300000	64QAM	47.270	3	6400000
4	21100000	64QAM	46.010	1	3200000
5	0	QAM_NONE	-	---	1600000
6	0	QAM_NONE	-	---	1600000
7	0	QAM_NONE	-	---	1600000
8	0	QAM_NONE	-	---	1600000

OFDM/OFDMA Overview

Channel Index	State	lin Digital Att	Digital Att	BW (sc's*fft)	Report Power	Report Power1_6	FFT Size
0	RNG3	0.0697	20.2214	9.6000	43.7815	36.0000	2K
1	DISABLED	0.0000	0.0000	0.0000	0.0000	0.0000	2K

[ablatt]

I have signal like that at my office.  What is unusual is the low frequency drop off (as opposed to the typical high frequency roll off).  Not sure why that happens.  At my office pings to the first hop vary during the day from 14ms to 50ms and upload speeds from 21 mbps to 4 mbps. Not sure if it is congestion or noise but the variations happen at different times of the day.

[ffdhfhf]

[CODA-4582U] No OFDM/OFDMA available - Information from DOCSIS 3.0 corrupt messed up:

Looks like the info being reported is.. um messed up or corrupt. The modem went down around 2:30am this morning (when Rogers seems to do maintenance), I can see Downstream DOCSIS 3.0 info fine with SNR.

I note the modem shows both light blue for upstream/downstream channels, so ODFM/OFDMA doesn't seem to be active, so maybe some Rogers folks can chime in here, no DOCSIS 3.1 for me 😞. But, we all want DOCSIS 4.0 anyway 😄

Firmware version: 

7.1.1.37

OFDM Downstream Overview

Receiver	FFT type	Subcarr 0 Frequency(MHz)	PLC locked	NCP locked	MDC1 locked	PLC power(dBmv)
0	
1

Upstream Overview

Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	Bandwidth
1	VE	US_TYPE_STDMA		1230259009	64QAM
2	VE	US_TYPE_SCDMA		1230259009	64QAM
3	VE	US_TYPE_INVALID		1230259009	QAM_NONE
4		US_TYPE_INVALID		1162626121	QAM_NONE
5		US_TYPE_INVALID		1162626121	QAM_NONE
6		US_TYPE_INVALID		1162626121	QAM_NONE
7				1162626121
8			false	1

OFDM/OFDMA Overview

Channel Index	State	lin Digital Att	Digital Att	BW (sc's*fft)	Report Power	Report Power1_6	FFT Size
0	4K	275600000	YES	YES	YES	4.900002	4K
1	827600000	YES	YES	YES	12.099998	g	CO_COM_CableModem.UpstreamOFDMChannel.

[Datalink]

@ffdhfhf did you reboot/restart the modem to see if the signal level tables return to normal?  If so, are the posted tables following a reboot/restart?  If those were posted prior to a reboot/restart, can you post the current tables, just to see how they look now? 

[ffdhfhf]

I'll restart the moment now and confirm the output..that fixed it, though both lights are light blue so no ODFM/ODFMA for me yet...

The modem showed these errors in log on start:

- Missing Mandatory MDD TLV on primary DS Channel

- RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW

Both of those ones are new to me, but otherwise back to standard DOCSIS 3.0.

[Triple_Helix]

It's on then it's off then it's on again then it's off again, what a yo-yo! OFDM/OFDMA Overview 

Downstream Overview

Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	Signal noise ratio (dB)
1	591000000	QAM256	5.099	7	40.946
2	597000000	QAM256	5.300	8	40.946
3	603000000	QAM256	5.500	9	40.946
4	849000000	QAM256	5.500	2	40.946
5	855000000	QAM256	4.900	3	40.946
6	861000000	QAM256	5.099	4	40.366
7	579000000	QAM256	4.800	5	40.946
8	585000000	QAM256	5.000	6	40.946
9	279000000	QAM256	-1.000	1	40.366
10	609000000	QAM256	5.400	10	40.366
11	615000000	QAM256	6.099	11	40.366
12	621000000	QAM256	6.400	12	40.946
13	633000000	QAM256	5.900	13	40.946
14	639000000	QAM256	5.599	14	40.946
15	645000000	QAM256	6.000	15	40.946
16	651000000	QAM256	6.199	16	40.946
17	657000000	QAM256	6.300	17	40.946
18	663000000	QAM256	6.500	18	40.946
19	669000000	QAM256	6.400	19	40.946
20	675000000	QAM256	6.400	20	40.946
21	681000000	QAM256	6.400	21	40.366
22	687000000	QAM256	6.800	22	40.366
23	693000000	QAM256	7.000	23	40.946
24	699000000	QAM256	7.000	24	40.946
25	705000000	QAM256	6.800	25	40.366
26	711000000	QAM256	6.599	26	40.946
27	717000000	QAM256	6.400	27	40.946
28	723000000	QAM256	6.500	28	40.946
29	825000000	QAM256	5.900	29	40.946
30	831000000	QAM256	5.800	30	40.946
31	837000000	QAM256	5.300	31	40.946
32	843000000	QAM256	5.500	32	40.366

OFDM Downstream Overview

Receiver	FFT type	Subcarr 0 Frequency(MHz)	PLC locked	NCP locked	MDC1 locked	PLC power(dBmv)
0	NA	NA	NO	NO	NO	NA
1	4K	275600000	YES	YES	YES	0.500000

Upstream Overview

Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	Bandwidth
1	25900000	64QAM	47.020	2	6400000
2	38700000	64QAM	47.020	4	6400000
3	32300000	64QAM	47.020	3	6400000
4	21100000	64QAM	44.010	1	3200000
5	0	QAM_NONE	-	---	1600000
6	0	QAM_NONE	-	---	1600000
7	0	QAM_NONE	-	---	1600000
8	0	QAM_NONE	-	---	1600000

OFDM/OFDMA Overview

Channel Index	State	lin Digital Att	Digital Att	BW (sc's*fft)	Report Power	Report Power1_6	FFT Size
0	DISABLED	0.0000	0.0000	0.0000	0.0000	0.0000	2K
1	DISABLED	0.0000	0.0000	0.0000	0.0000	0.0000	2K

[RogersIan]

We have new code for the CGN3AC family of devices, 4.5.8.47.

Rollout will begin over the next couple of nights.

Benefits:

Cloud optimization functionality - currently disabled

Improved telemetry gathering

Regards,

RogersIan

[rjmaxim]

Has anyone received this type of event warning and what does it mean?

RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC

[Hucklebury]

I have it in my event log too but I dont know what it means.

[RogersIan]

We have new CODA-4582 firmware coming down the pipe.

This build is another new SDK which we have been working on for some time and feel its just about ready for the spotlight.

The version number for those interested is 7.2.4.1.4

Features are

DOCSIS stability improvements - seeing lots of improvements in the field

Gateway/WiFi cloud management

Improved telemetry data

The plan at the moment is to roll the code out to the community in stages beginning in the next week.

Regards,

RogersIan

[-G-]

---

@RogersIan wrote:

The version number for those interested is 7.2.4.1.4

Features are

DOCSIS stability improvements - seeing lots of improvements in the field

Gateway/WiFi cloud management

Improved telemetry data

---

What does this mean?  Will the Ignite WiFi Hub (or a functional equivalent) now manage the CODA gateways?