I was just wondering if I changed my modem, do I have to give you
guys the new Serial Number & etc. I was on the Beta program.
Thank you for your help.
@MANUNITEDONE you should send an update to @CommunityHelps with the new modem serial number and HFC MAC address which is found on the modem product sticker or on the STATUS page which is displayed when you log into the modem.
@lethalsniper I'd call tech support to see if they can query the modem for the current firmware version. It might be an area issue or perhaps an issue with an update if that has occurred. I've seen one post indicating that another customer had to set the modem up again from scratch following the update. If you call tech support and they can actually query the modem for the current firmware version, you would know whether or not to consider running a manual factory reset. If it has been updated, I'd run a factory reset. I haven't seen the update yet, so, this is taking time to occur.
Speeds are horrible, lost a bunch of my configurations with the update.
I tried doing a factory reset and wouldn't get above 100mbps. Very disappointed.
How can I get only 100mbps when I'm wired? Unacceptable when I'm paying for gigabit.