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FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

RogersMargaret
Community Manager (Retired)
Community Manager (Retired)

Hello Community,

 

We are currently offering our users an exclusive opportunity to participate in an upcoming trial of the new firmware for our Rocket Wi-Fi Modem (CGN3ACR, CGN3AMR and CGN3ACSMR) and Rocket Gigabit Wi-Fi Modem (CGN3552 and CODA-4582). For details of this program, please see this thread.

 

This thread will be used for feedback regarding the firmware.  We've invited @RogersSergio@RogersSyd & @RogersBob from our Networking team to participate in this thread.  Your feedback is very valuable and will be used to enhance the firmware before it is released publicly.

 

Thank you for your continued feedback and support.

4,904 REPLIES 4,904

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

soundwave80
I Plan to Stick Around
Ever since "upgrading " to the CODA my internet has been unstable and slow, the silver lining here is that Roger's usually brings out a new modem every 2-3 years, so hopefully the CODA will be retiring soon.

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

pac_west227
I'm a Reliable Contributor

K,

 

I'm on the CODA 4582. The most recent f/w update was 36T5. Why was downgraded to 36T2 just a few days after 36T5 was installed?? Too many bugs I presume... 

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

catalano11
I Plan to Stick Around

been having packet loss for 2 months now since CODA modem. no fix at all. noise issue in area still has not been fixed. There is no point of calling in and waiting for a fix, 5 techs to my home. What is the point of having internet at all and paying for the top quality internet if it dose not work at all. I have given up.

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

RogersIan
Product Manager
Product Manager

 

 

We are in the midst of testing new code for the CODA-4582, firmware version 36T6.

 

Testing is looking good so far and we look to be in a position to get it out to the community this week.

 

Updates:

Upgrades to backend telemetry – Improves device management

 

RogersIan

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

zardoz99
I Plan to Stick Around

OK, what's going on? 

 

1510/23/2018 06:45:1369010100noticeSW Download INIT - Via NMS
1610/23/2018 06:45:4169011100noticeSW download Successful - Via NMS
1710/23/2018 11:47:1390000000warningMIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;
1810/23/2018 09:37:2869010100noticeSW Download INIT - Via NMS
1910/23/2018 09:37:5769011100noticeSW download Successful - Via NMS
2010/23/2018 14:39:3590000000warningMIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;
Clear
 
Software Version2.0.10.36T5

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

ashwinrajan
I've Been Here Awhile

I am on 4.5.8.39T5. My internet is going off and on from yesterday night onwards. I am wondering if you guys are doing some maintenance.. 

 

Weirdly my modem is only bonded to 2 upstream channels. and also getting so many critical error.

 

Downstream Overview
Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID Signal noise ratio (dB)
1 603000000 256QAM 2.700 9 40.366
2 579000000 256QAM 2.900 5 40.946
3 585000000 256QAM 3.100 6 40.366
4 591000000 256QAM 2.900 7 40.366
5 597000000 256QAM 2.600 8 40.366
6 303000000 256QAM 9.500 1 40.946
7 609000000 256QAM 2.800 10 38.983
8 615000000 256QAM 1.900 11 40.366
9 621000000 256QAM 1.900 12 39.397
10 633000000 256QAM 2.500 13 40.366
11 639000000 256QAM 2.200 14 38.983
12 645000000 256QAM 2.200 15 40.366
13 651000000 256QAM 2.000 16 38.983
14 657000000 256QAM 2.200 17 40.366
15 663000000 256QAM 2.500 18 40.366
16 669000000 256QAM 2.600 19 40.366
17 675000000 256QAM 2.600 20 40.366
18 681000000 256QAM 2.700 21 38.983
19 687000000 256QAM 2.800 22 40.366
20 693000000 256QAM 2.700 23 40.366
21 699000000 256QAM 2.800 24 40.366
22 705000000 256QAM 2.800 25 40.946
23 711000000 256QAM 2.800 26 38.983
24 717000000 256QAM 2.300 27 38.983
Upstream Overview
Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID Bandwidth
1 38596000 ATDMA - 64QAM 45.250 3 3200000
2 30596000 ATDMA - 64QAM 46.750 1 6400000

 

DOCSIS Logs

The DOCSIS event logs is shown here

No. Time Type Priority Event
1 10/23/18 17:00:17 90000000 warning MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:17:10:90:cb:ad;CM-QOS=1.1;CM-VER=3.0;
2 10/23/18 17:00:18 73040100 notice TLV-11 - unrecognized OID;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:17:10:90:cb:ad;CM-QOS=1.1;CM-VER=3.0;
3 10/23/18 17:00:28 82000500 critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:17:10:90:cb:ad;CM-QOS=1.1;CM-VER=3.0;
4 10/23/18 17:00:29 82000300 critical Ranging Request Retries exhausted;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:17:10:90:cb:ad;CM-QOS=1.1;CM-VER=3.0;
5 10/23/18 17:00:29 82000600 critical Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:17:10:90:cb:ad;CM-QOS=1.1;CM-VER=3.0;
6 10/23/18 17:00:29 85010200 warning TCS Partial Service;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:17:10:90:cb:ad;CM-QOS=1.1;CM-VER=3.0;
7 10/23/18 17:00:40 82000500 critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:17:10:90:cb:ad;CM-QOS=1.1;CM-VER=3.0;
8 10/23/18 17:00:41 82000300 critical Ranging Request Retries exhausted;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:17:10:90:cb:ad;CM-QOS=1.1;CM-VER=3.0;
9 10/23/18 17:00:41 82000600 critical Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=xx:xx:xx:xx:xx:xxCMTS-MAC=00:17:10:90:cb:ad;CM-QOS=1.1;CM-VER=3.0;
10 10/23/18 17:00:52 82000500 critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:17:10:90:cb:ad;CM-QOS=1.1;CM-VER=3.0;
11 10/23/18 17:00:53 82000300 critical Ranging Request Retries exhausted;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:17:10:90:cb:ad;CM-QOS=1.1;CM-VER=3.0;
12 10/23/18 17:00:53 82000600 critical Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:17:10:90:cb:ad;CM-QOS=1.1;CM-VER=3.0;
13 10/23/18 17:01:04 82000500 critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:17:10:90:cb:ad;CM-QOS=1.1;CM-VER=3.0;
14 10/23/18 17:01:05 82000300 critical Ranging Request Retries exhausted;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:17:10:90:cb:ad;CM-QOS=1.1;CM-VER=3.0;
15 10/23/18 17:01:05 82000600 critical Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:17:10:90:cb:ad;CM-QOS=1.1;CM-VER=3.0;
16 10/23/18 17:01:16 82000500 critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:17:10:90:cb:ad;CM-QOS=1.1;CM-VER=3.0;
17 10/23/18 17:01:17 82000300 critical Ranging Request Retries exhausted;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:17:10:90:cb:ad;CM-QOS=1.1;CM-VER=3.0;
18 10/23/18 17:01:17 82000600 critical Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:17:10:90:cb:ad;CM-QOS=1.1;CM-VER=3.0;
19 10/23/18 17:01:24 82000500 critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:17:10:90:cb:ad;CM-QOS=1.1;CM-VER=3.0;
20 10/23/18 17:13:54 82000400 critical Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:17:10:90:cb:ad;CM-QOS=1.1;CM-VER=3.0;

 

(Edited - Removed CM Mac Addresses - RogersTony)

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

zardoz99
I Plan to Stick Around

And again?

 

1510/23/2018 14:45:1969010100noticeSW Download INIT - Via NMS
1610/23/2018 14:45:4869011100noticeSW download Successful - Via NMS
1710/23/2018 19:47:2690000000warningMIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;
1810/23/2018 19:47:3869010100noticeSW Download INIT - Via NMS
1910/23/2018 14:48:1969011100noticeSW download Successful - Via NMS
2010/23/2018 19:50:0190000000warningMIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;
Clear
 
Still at
Software Version2.0.10.36T5
 

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Triple_Helix
I Plan to Stick Around

@RogersIan wrote:

 

 

We are in the midst of testing new code for the CODA-4582, firmware version 36T6.

 

Testing is looking good so far and we look to be in a position to get it out to the community this week.

 

Updates:

Upgrades to backend telemetry – Improves device management

 

RogersIan


Well I got the 36T6 Firmware and now my Download speed is around 50 to 75Mbps Max so what is going on? Gigabit Plan here and never had this before with 36T5?

 

Software Version2.0.10.36T6

 

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Reboot the modem.



Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Triple_Helix
I Plan to Stick Around

@Datalink wrote:

Reboot the modem.


Yes I did twice and always do a second reboot after a new firmware. You mentioned it so many times so it's hard to miss. Smiley Wink

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

mcsandy
I Plan to Stick Around

On 36T6 speeds look as usual.


36T6

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

@Triple_Helix Lol, ok, call me a nag!  But, you remembered.  Guess it works after all 🙂

 

Is the modem showing that its running in Docsis 3.1 mode?



Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Triple_Helix
I Plan to Stick Around

@Datalink wrote:

@Triple_Helix Lol, ok, call me a nag!  But, you remembered.  Guess it works after all 🙂

 

Is the modem showing that its running in Docsis 3.1 mode?


Yea that's fine and just talked to support and they don't see anything wrong on there end and they suggested to get another modem??? He also did a factory reset and the 36T6 is still there?

 

 

Software Version2.0.10.36T6

 

Downstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDSignal noise ratio (dB)
1591000000256QAM5.500738.983
2855000000256QAM5.100335.084
3861000000256QAM5.500435.595
4579000000256QAM4.700537.636
5585000000256QAM5.200637.636
6849000000256QAM5.300235.084
7597000000256QAM5.500837.636
8603000000256QAM5.600938.605
9609000000256QAM5.2001037.636
10615000000256QAM5.5001137.636
11621000000256QAM6.0001237.636
12633000000256QAM6.0001337.636
13639000000256QAM6.1001437.636
14645000000256QAM6.5001537.356
15651000000256QAM6.7001637.636
16657000000256QAM6.7001737.636
17663000000256QAM6.3001838.605
18669000000256QAM6.2001937.636
19675000000256QAM6.2002037.636
20681000000256QAM6.5002137.636
21687000000256QAM6.6002237.356
22693000000256QAM7.1002337.636
23699000000256QAM7.2002437.636
24705000000256QAM6.9002537.636
25711000000256QAM6.4002637.636
26717000000256QAM5.6002737.356
27723000000256QAM6.0002837.636
28825000000256QAM6.0002935.595
29831000000256QAM5.6003035.595
30837000000256QAM5.4003135.084
31843000000256QAM5.0003235.084
32303000000256QAM-0.300138.605
OFDM Downstream Overview
ReceiverFFT typeSubcarr 0 Frequency(MHz)PLC lockedNCP lockedMDC1 lockedPLC power(dBmv)
04K275600000YESYESYES0.799999
1NANANONONONA
Upstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDBandwidth
130596000ATDMA - 64QAM39.25016400000
238596000ATDMA - 64QAM43.25033200000
323700000ATDMA - 64QAM39.25026400000
OFDM/OFDMA Overview
Channel IndexStatelin Digital AttDigital AttBW (sc's*fft)Report PowerReport Power1_6FFT Size
0DISABLED0.50000.00000.0000-inf-1.00004K
1DISABLED0.50000.00000.0000-inf-1.00004K

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

@Triple_Helix, I wouldn't trade the modem in just yet.  I'd give @RogersIan or @RogersGordon a chance to have a look at it first, if you can wait for a day or two.  Can you call tech support back and ask the Customer Service Rep what the OFDM channel QAM number is at the present time?  I'm curious if that number has dropped significantly from its normal 1024 level.



Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

JohnBeaudin
I'm a Senior Contributor

Feedback for CODA 36T6 modem.

 

It's been reliable so far, I didn't had to reboot the modem yet like I had to do every day with previous firmware.

Latency is also lower on speedtest.net 

 

speedtest36t6.jpg

 (Image Rejected due to personal IP address visible - RogersTony)

So far It's a lot better than the previous firmware.

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Triple_Helix
I Plan to Stick Around

@Datalink wrote:

@Triple_Helix, I wouldn't trade the modem in just yet.  I'd give @RogersIan or @RogersGordon a chance to have a look at it first, if you can wait for a day or two.  Can you call tech support back and ask the Customer Service Rep what the OFDM channel QAM number is at the present time?  I'm curious if that number has dropped significantly from its normal 1024 level.


It's back to normal as I tried my other laptop via Ethernet and the speeds were good so reinstalled my Ethernet adapter driver and all is back to normal. Smiley Wink

 

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

JohnBeaudin
I'm a Senior Contributor

I wonder how close we are from D3.1 upload now?

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

blues_clues
I Plan to Stick Around

2.0.10.36T6

 

Observation: There is a noticeable 15 second GUI delay for data to return from the, "Basic/MoCA", settings tab.

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Hi @JohnBeaudin

The network teams have been testing OFDMA and working through the issues.

If all goes well we'll be looking to roll out enablement in 2019.

G

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

JohnBeaudin
I'm a Senior Contributor

@RogersGordon

 

That's great to hear, thank you!

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

rjmaxim
I Plan to Stick Around

@mcsandy wrote:

On 36T6 speeds look as usual.


36T6


@mcsandy  If you are getting this on average.....that's great. I am on CODA 36T6 and average:

Down 450 Up 40.  Consistency is the real problem.....Up is good but down sucks when you're paying for 1000. If average was around 800 I would be happy. Below test results over last 30 days using 6 different hosts, including Rogers. Speed.jpg