FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

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I'm a Reliable Contributor
Posts: 338

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Hello

 

Last night I lost internet connection at 2 am and it came back up around 5 am. I also got the firmware downgraded. I did a Speedtest and got 250/20 test results from the Rogers speed site. I used to get close to 600 on my 500 bit plan. What’s going on and why are my speeds dropping? The signal levels look fine and am wondering if the firmware or the outage is to blaim. Postal code is m1c4z2

 

thanks

 

 

I Plan to Stick Around
Posts: 27

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

@RogersSergio

 

Is there any way to get firmware 2.0.10.35T1 back?  

34T6 is noticeably much worse handling traffic over IPSec.  Definitely not placebo effect.

I'm a Reliable Contributor
Posts: 610

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

I also got downgraded to .34T6

I Plan to Stick Around
Posts: 54

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Yep, me too. 

 

I'm wondering if a serious issue has been discovered in 35T1.. I'm suspecting that it was somewhat unstable as I have been seeing a lot of disconnects from client systems. 

I Plan to Stick Around
Posts: 15

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

I have the Hitron CODA-4582 and Gigabit plan.  I just chatted via Twitter with Support to test my slow speeds.  I have the 2.0.10.35T1 firmware and they said the issue is with that as I am not even hitting 300MB down on a 1GB plan!

 

They are going to downgrade my firmware for me to fix this apparently to the previous one.  Just FYI for those that see speed problems on high speed plans.

I Plan to Stick Around
Posts: 36

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

 

@mcsandy - I am not posting my MAC address...

 

No one seems to bother with the issues. I need someone to come and fix this please.

 

Please can someone tell me if these signal strengths are ok?? My speeds are TERRIBLE!

 

I am getting 110/ 20 - No one is bothering to fix the issues. Why pay for 500u when you get such terrible quality and service??

 

Downstream Overview

Port ID

Frequency (MHz)

Modulation

Signal strength (dBmV)

Channel ID

Signal noise ratio (dB)

1

597000000

256QAM

0.900

8

38.605

2

849000000

256QAM

1.400

2

38.983

3

855000000

256QAM

1.300

3

38.605

4

861000000

256QAM

1.200

4

38.605

5

579000000

256QAM

0.600

5

38.983

6

585000000

256QAM

0.600

6

38.983

7

591000000

256QAM

0.700

7

38.983

8

303000000

256QAM

-1.200

1

38.605

9

603000000

256QAM

0.700

9

38.983

10

609000000

256QAM

0.900

10

38.605

11

615000000

256QAM

0.800

11

38.983

12

621000000

256QAM

0.900

12

38.983

13

633000000

256QAM

1.500

13

38.983

14

639000000

256QAM

1.600

14

38.983

15

645000000

256QAM

1.900

15

38.983

16

651000000

256QAM

1.800

16

38.983

17

657000000

256QAM

1.900

17

38.983

18

663000000

256QAM

2.300

18

40.366

19

669000000

256QAM

2.200

19

38.983

20

675000000

256QAM

2.200

20

38.983

21

681000000

256QAM

2.700

21

40.366

22

687000000

256QAM

2.700

22

40.366

23

693000000

256QAM

2.400

23

38.983

24

699000000

256QAM

2.600

24

38.983

25

705000000

256QAM

2.300

25

38.983

26

711000000

256QAM

2.400

26

38.983

27

717000000

256QAM

2.400

27

38.983

28

723000000

256QAM

2.400

28

38.605

29

825000000

256QAM

1.500

29

38.983

30

831000000

256QAM

1.000

30

38.983

31

837000000

256QAM

1.700

31

38.605

32

843000000

256QAM

1.300

32

38.983

OFDM Downstream Overview

Receiver

FFT type

Subcarr 0 Frequency(MHz)

PLC locked

NCP locked

MDC1 locked

PLC power(dBmv)

0

NA

NA

NO

NO

NO

NA

1

4K

275600000

YES

YES

YES

-0.799999

Upstream Overview

Port ID

Frequency (MHz)

Modulation

Signal strength (dBmV)

Channel ID

Bandwidth

1

38595824

ATDMA - 64QAM

42.750

3

3200000

2

30596000

ATDMA - 64QAM

39.250

1

6400000

3

23700000

ATDMA - 64QAM

39.000

2

6400000

OFDM/OFDMA Overview

Channel Index

State

lin Digital Att

Digital Att

BW (sc's*fft)

Report Power

Report Power1_6

FFT Size

0

DISABLED

0.5000

0.0000

0.0000

-inf

-1.0000

4K

1

DISABLED

0.5000

0.0000

0.0000

-inf

-1.0000

4K

 

I Plan to Stick Around
Posts: 27

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

@CChilderhose

 

Were you downgraded?  I've tried chat support to go back to 2.0.10.35T1 and they said they cannot push firmware.

So I'm curious what is being done for you to get you downgraded if it's not via a push.

I Plan to Stick Around
Posts: 15

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

They ar e pushing me back to 34T6 as 35T1 has issues. It is remote push.
I Plan to Stick Around
Posts: 27

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

I tried over chat to get the upgrade back, they said call and reach second level to deal with firmware issues.

Called and supposedly reached second level.  He said you're on the old firmware. 

I said yes it was restored for some reason to the old one and I'd like the new one back.

He could do nothing except open a ticket to get it back to 2.0.10.35T1 no time frame.

 

The upgrade was there for almost 1 week with no issues and a big improvement to IPSec VPN bandwidth.  Fluke or not it was there.  I would have preferred to keep it as I have not experienced any connectivity or slowness 35T1 may or may not be causing.

I Plan to Stick Around
Posts: 77

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

@hoek

 

It's because your not supposed to contact regular customer support regarding the trial firmware. Did you reach out to @CommunityHelps