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FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

RogersMargaret
Community Manager (Retired)
Community Manager (Retired)

Hello Community,

 

We are currently offering our users an exclusive opportunity to participate in an upcoming trial of the new firmware for our Rocket Wi-Fi Modem (CGN3ACR, CGN3AMR and CGN3ACSMR) and Rocket Gigabit Wi-Fi Modem (CGN3552 and CODA-4582). For details of this program, please see this thread.

 

This thread will be used for feedback regarding the firmware.  We've invited @RogersSergio@RogersSyd & @RogersBob from our Networking team to participate in this thread.  Your feedback is very valuable and will be used to enhance the firmware before it is released publicly.

 

Thank you for your continued feedback and support.

4,906 REPLIES 4,906

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

JohnBeaudin
I'm a Senior Contributor

mine is still on .35T1

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

hoek
I Plan to Stick Around

Also downgraded today back to 2.0.10.34T6 from 2.0.10.35T1

35T1 was much better with regard to stability and IPSec VPN speeds. 

How do we get 35T1 back?

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

@mcsandy@Datalink@WestPoint

 

@Datalink you are correct, we have been working with the vendor to resolve the real world performance challenges with OFDM on both the device and network. Unfortunately it has taken longer than we had hoped to get this completed but it is coming soon (please don't ask me to quantify what soon means :))

 

The above is only for the downstream at this time. We are working through a plan to be able to provide upstream support but that is definitely a longer term plan that is likely not going to be deployed till later in the year.

 

Cheers,

RogersSergio

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

mcsandy
I Plan to Stick Around

@RogersSergio

 

Thanks for the update.

 

I  have noticed that when the modem is set to SNTP time function after several days the modem starts to lose time. After 7 days it had lost 12 seconds, when I had the modem running longer it had lost over 20 seconds. Not sure if its syncing properly?

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

@mcsandy

 

not sure if this issue has been seen in the past but i will send it back to our test team to validate

 

 

Thanks,
RogersSergio

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

DRayEdge
I Plan to Stick Around

can confirm also lost 35t1 firmware here. this error message appeared in the device log

 

1206/12/2018 01:53:1269010100noticeSW Download INIT - Via NMS
1306/12/2018 01:53:1469010400errorSW Upgrade Failed Before Download - Server not Present
1406/12/2018 01:53:1469010600errorSW upgrade Failed before download - TFTP Max Retry Exceeded

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Alex4161
I'm a Reliable Contributor

Hello

 

Last night I lost internet connection at 2 am and it came back up around 5 am. I also got the firmware downgraded. I did a Speedtest and got 250/20 test results from the Rogers speed site. I used to get close to 600 on my 500 bit plan. What’s going on and why are my speeds dropping? The signal levels look fine and am wondering if the firmware or the outage is to blaim. Postal code is m1c4z2

 

thanks

 

 

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

hoek
I Plan to Stick Around

@RogersSergio

 

Is there any way to get firmware 2.0.10.35T1 back?  

34T6 is noticeably much worse handling traffic over IPSec.  Definitely not placebo effect.

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

JohnBeaudin
I'm a Senior Contributor

I also got downgraded to .34T6

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

zardoz99
I Plan to Stick Around

Yep, me too. 

 

I'm wondering if a serious issue has been discovered in 35T1.. I'm suspecting that it was somewhat unstable as I have been seeing a lot of disconnects from client systems. 

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

CChilderhose
I Plan to Stick Around

I have the Hitron CODA-4582 and Gigabit plan.  I just chatted via Twitter with Support to test my slow speeds.  I have the 2.0.10.35T1 firmware and they said the issue is with that as I am not even hitting 300MB down on a 1GB plan!

 

They are going to downgrade my firmware for me to fix this apparently to the previous one.  Just FYI for those that see speed problems on high speed plans.

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Shafeen
I Plan to Stick Around

 

@mcsandy - I am not posting my MAC address...

 

No one seems to bother with the issues. I need someone to come and fix this please.

 

Please can someone tell me if these signal strengths are ok?? My speeds are TERRIBLE!

 

I am getting 110/ 20 - No one is bothering to fix the issues. Why pay for 500u when you get such terrible quality and service??

 

Downstream Overview

Port ID

Frequency (MHz)

Modulation

Signal strength (dBmV)

Channel ID

Signal noise ratio (dB)

1

597000000

256QAM

0.900

8

38.605

2

849000000

256QAM

1.400

2

38.983

3

855000000

256QAM

1.300

3

38.605

4

861000000

256QAM

1.200

4

38.605

5

579000000

256QAM

0.600

5

38.983

6

585000000

256QAM

0.600

6

38.983

7

591000000

256QAM

0.700

7

38.983

8

303000000

256QAM

-1.200

1

38.605

9

603000000

256QAM

0.700

9

38.983

10

609000000

256QAM

0.900

10

38.605

11

615000000

256QAM

0.800

11

38.983

12

621000000

256QAM

0.900

12

38.983

13

633000000

256QAM

1.500

13

38.983

14

639000000

256QAM

1.600

14

38.983

15

645000000

256QAM

1.900

15

38.983

16

651000000

256QAM

1.800

16

38.983

17

657000000

256QAM

1.900

17

38.983

18

663000000

256QAM

2.300

18

40.366

19

669000000

256QAM

2.200

19

38.983

20

675000000

256QAM

2.200

20

38.983

21

681000000

256QAM

2.700

21

40.366

22

687000000

256QAM

2.700

22

40.366

23

693000000

256QAM

2.400

23

38.983

24

699000000

256QAM

2.600

24

38.983

25

705000000

256QAM

2.300

25

38.983

26

711000000

256QAM

2.400

26

38.983

27

717000000

256QAM

2.400

27

38.983

28

723000000

256QAM

2.400

28

38.605

29

825000000

256QAM

1.500

29

38.983

30

831000000

256QAM

1.000

30

38.983

31

837000000

256QAM

1.700

31

38.605

32

843000000

256QAM

1.300

32

38.983

OFDM Downstream Overview

Receiver

FFT type

Subcarr 0 Frequency(MHz)

PLC locked

NCP locked

MDC1 locked

PLC power(dBmv)

0

NA

NA

NO

NO

NO

NA

1

4K

275600000

YES

YES

YES

-0.799999

Upstream Overview

Port ID

Frequency (MHz)

Modulation

Signal strength (dBmV)

Channel ID

Bandwidth

1

38595824

ATDMA - 64QAM

42.750

3

3200000

2

30596000

ATDMA - 64QAM

39.250

1

6400000

3

23700000

ATDMA - 64QAM

39.000

2

6400000

OFDM/OFDMA Overview

Channel Index

State

lin Digital Att

Digital Att

BW (sc's*fft)

Report Power

Report Power1_6

FFT Size

0

DISABLED

0.5000

0.0000

0.0000

-inf

-1.0000

4K

1

DISABLED

0.5000

0.0000

0.0000

-inf

-1.0000

4K

 

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

hoek
I Plan to Stick Around

@CChilderhose

 

Were you downgraded?  I've tried chat support to go back to 2.0.10.35T1 and they said they cannot push firmware.

So I'm curious what is being done for you to get you downgraded if it's not via a push.

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

CChilderhose
I Plan to Stick Around
They ar e pushing me back to 34T6 as 35T1 has issues. It is remote push.

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

hoek
I Plan to Stick Around

I tried over chat to get the upgrade back, they said call and reach second level to deal with firmware issues.

Called and supposedly reached second level.  He said you're on the old firmware. 

I said yes it was restored for some reason to the old one and I'd like the new one back.

He could do nothing except open a ticket to get it back to 2.0.10.35T1 no time frame.

 

The upgrade was there for almost 1 week with no issues and a big improvement to IPSec VPN bandwidth.  Fluke or not it was there.  I would have preferred to keep it as I have not experienced any connectivity or slowness 35T1 may or may not be causing.

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

mcsandy
I Plan to Stick Around

@hoek

 

It's because your not supposed to contact regular customer support regarding the trial firmware. Did you reach out to @CommunityHelps

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

hoek
I Plan to Stick Around

Sorry if there is an etiquette to this.  It was not obvious.

I never specifically asked to be on the trial except perhaps indirectly through another thread where I complained about IPSec VPN speeds.  It happens to "fix" the VPN speeds so I would like to remain on this version.

Incidentally support knew about 35T1 and said it was the latest available.

 

@CommunityHelps how do I get back to 35T1

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

mcsandy
I Plan to Stick Around

@hoek

 

I believe its just more of they are unaware of what is happening with it. Also i would just PM @CommunityHelps directly with your question. Someone should answer you very quickly.

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Alex4161
I'm a Reliable Contributor

@Shafeen

 

How are you testing the speeds?  You can try the Rogers speed test site or this one:  http://speedtest-tor1.digitalocean.com/

 

Are you using a wired CAT5E or CAT6 cable or from WIFI?  WIFI is never reliable and if you are using 2.4 Ghz WIFI you won't get much higher than what you currently get.

 

Do you have any devices that are 5 Ghz?  Run a speedtest on that to see if it is better

 

Try temporarily disabling your anti virus as that can also slow your speed down

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

WestPoint
I Plan to Stick Around

I also got downgraded, but I also saw the MASSIVE upgrade that was there before they did this, and Im sure there was SOME glitch with SOMEONEs system, but did they really need to downgrade us, they couldnt patch the issues?

 

I just about lost all my speed again.. I recently posted i had close too 750Mbps speedtest finally, and now im back too less than 300Mbps tests...

 

Im just about done with this Rogers flip-flopping while my nextdoor neighbour has Bell Fibre, and I have run lost of tests on his internet and I max out my hardware before I get any signal issues on testing, and I never have an issue gaming on his Wifi, that he allows me too do because ive shown him soooo many times his WIFI from his house to my living room supplies better and consistant speeds 300% better than my own Rogers Gigabit service from these CODA modems, with my modem being only 15ft away. PITT-A-FULL is all I have to say now about these problems. by this point, Rogers should have switched Manufactures or put the ENTIRE IT staff working on mass testing and patching and fix these issues before they loose most of the GTA when people like myself finally give up for good, cancel our accounts, and stop posting are issues here, and start posting them on Social Media and that we are done doing Rogers testing for them, esspecially since we are at 1.5years and have little to no real, measureable, improvement for the average everyday user, just security patches and a few other things.

 

My new Security system is also now being effected becasuse Im pay $100/month to back up my 12 channel camera system to a secure Cloud System for 30days minimum. I cannot upload fast enough or download fast enough to get the footage uploaded or stream the cameras off site.

 

This is ridiculous. I cant use my premium paid online services, becuase Rogers is constanly limiting my ability to access the Internet with the stability and consistancy I pay for, and that is OUTRAGOUS, esspecially since the United Nations Declared Internet Access a Basic Human Right back in 2011!!!! 7 years and you cant find a modem/router manufacturer that can make anything better than this???

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

CChilderhose
I Plan to Stick Around

Just got downgraded from 35T1 to 34T6 and my 1GB package is now just that.  Getting 900+MB download and 30+MB upload speeds on Speedtest.net.

 

That is how it should be.